Unplayable Lag Master Thread, Please Share Your Details

menedhyn

1. Location: Britain
2. Server: EU
3. Platform: PC
3. ISP: Plusnet (can't get fibre broadband due to rural location, meaning options are limited)
4. Issues: Disconnects, 999+ latency, unable to interact with objects, poor FPS (12-16 on one occasion - never experienced that before).

NOTE: tending to play much later at night / early morning if weekend, and although performance is much improved, I still occasionally get bouts of 300-700 latency (normally around 70 if outside of towns or populated areas). Didn't have any issues at all until about a week after Morrowind was released.

VagabondLife

1. Location: US, east coast
2. Server: NA
3. Platform: PC
4. ISP: Comcast
5. Issues: Sustained latency of 500+ ms with lag spikes over 6000 ms, for several hours each on the evenings of July 3rd and 4th, and continuing into early morning on the 5th. My normal latency is around 90-140. FPS during these episodes was normal.

NOTE: On both nights I was running dungeons with a friend in Venezuela, and we both experienced severe lag at the same times, so we know this was server related.

Malamar1229

Vapirko wrote: »

@Malamar1229 how recently have you logged in?

Every day the last week.

djdc1234

Still lagg

Vapirko

ZOS where are you!!!!! We deserve an answer on this one!

Serjustin19

1. Location, Washington State, United States

2. And 3. / Server, PS4 NA/EU. PC NA. (Mostly PS4 EU)

4. ISP: Washington Broadband Inc

5. (Same issues as EU on both NA PS4 and NA PC, since same issues on EU, I play EU mostly)

Teleporting, hear lag, freezing, odd figures in towns. People speaking, but unable see who are speaking, until npc's finally loads. Guild traders take long to load, unable to partake in dungeons and trials and battle grounds without getting kicked out or freezing. Many more. (Happens to all 3 platforms mentioned above)

Bryong9ub17_ESO

1. Location: Toledo, Ohio
2. Server: NA
3. Platform: PC
3. ISP: Buckeye Cable, 100 Mbps Download, 5 Mbps Upload
4. Issues: Rubber banding, Lag spikes 999+, causing skill delay, bar swapping delay.

Unplayable at times until the spike ends.

First noticed it 7/2/17

I have also noticed that i don't experience it early in the morning. 6:00am EST and its fine until about 9:00am EST. Then i start noticing a gradually larger spikes happening until its unplayable

I'm having zero issues with other online games and no issues with my internet activity (youtube, netflix, twitch, etc..)

WalkingNorth

I shameless copied Iselin's post (except for location) because my experience has been identical. I'll add that several times I've been dropped from the server for "sending excessive messages" while attempting to go through a door. Easily the worst 3 days for lag since launch.

1. Location: Alberta, Canada
2. Server: PC NA
3. ISP: Telus Optik
4. Issues: I've been playing since launch and my connection is typically ~90. I have never seen anything like the past 3 days before: Rubberbanding, ability and interaction (doors, etc.) delays of up to 10 seconds. In busy or quiet areas - even solo instances. Sometimes it just stops and I get disconnected. The issue disappears in the wee hours of the morning and then is back in full force. This is my only internet issue. I can stream Netflix just fine and other online games (including Secret World Legends) are not showing any problem whatsoever.

For me it's not since Morrowind nor since last patch nor forever... it started just this past Saturday and it's still happening.

DCanadianBacon

1. Lethbridge, Alberta
2. Server: NA
3. Platform: PC
4. ISP: Telus Communications (speedtest.net results connecting to Austin, TX: 75 ms ping, 72.46 Mbps DL, 22.79 Mbps UL)

5. Issues: Bar Swapping takes 1-3 seconds at a time, ping spikes of 999+, opening containers can take 10 seconds at times, others it won't open at all. Basic actions like opening doors, talking to NPCs, and getting on a mount can often also take several seconds to register, or fail altogether. Often getting kicked from the server, sometimes 3-4 times in 1 hour.

This has been happening since at least Thursday for me, but has gotten increasingly worse over time. It's gotten to the point where the game is almost unplayable. And based on speedtest.net, it's not an issue on my end or with my ISP.
http://www.speedtest.net/my-result/6430774876

Vezuls

1. Location: US - East Coast
2. Server: North American
3. Platform: Xbox One
4. ISP: Charter / Spectrum
5. Issues: When I play the game there is a 3-6 second delay between skills and bar swaps. Every couple of seconds while running somewhere, I will freeze frame, rubber band, and then lag off the game. Even in a solo home instance I lag, teleport around (my friends have sent me clips of it), bar swap delay, and crash. I logged on to my PC NA account and while the issues are still there, they are no where near as bad. I normally sit 70-110 ping on PC NA, and I'm sitting at around 90-200 with spikes of 500-1k+ with a bar swap delay every now and then, however I do not lag/rubber band as far as I am aware on PC NA.

I have called my ISP out multiple times and they told me everything is great. I went to play other games online and had ZERO issues. Funnily enough, I logged on to an Xbox EU character account I just created, (bear in mind I am NA) and am having ZERO lag spikes, freezes, or rubber banding issues.

There was a server maintenance today, but unfortunately nothing was fixed.

I noticed these issues start happening for me on June 29th, but the game didn't become unplayable until July 3rd. I tried running a trial and DC'd 5 times in 45 minutes. Everyone said I was skipping on their screens, and on my screen I was out of a red AoE from the spinning add in VHoF, but on their screen I was frozen and dead.

Please acknowledge and fix this issue. I am raid/guild lead of one of the trials guilds competing for score and I am unable to play due to an issue with the servers.

dugbert

1. Location: SouthEastern US
2. Server: NA
3. Platform/Operating System: XBOX One with hardwired connection.
4. ISP: Spectrum 60M Down / 5M Up
5. Issues: Constant disconnects, Rubber Banding, Excessive Lag. I had to get out of pvp and guild chats just to be able to play 5 minutes without disconnecting from the server. I have spoken to guildmates from the West Coast and they don't have as bad of an issue. Those from the East Coast are experiencing the same issue as the rest of us on this thread. Opening a ticket with ZOS Support to see what their response is before I decide to cancel ESO+.

Like @Bryong9ub17_ESO: I am not having any issues with other internet related activities/services.

@ZOS_GinaBruno @ZOS_JessicaFolsom

djdc1234

Me to I cant raid with my guild with this or VMA, it's a tad better but not much and cold harbor zombie circles are so bad you just die and can't use skills or revive on xbox na.

Zaindari

Skyvertex wrote: »

1. Location: United States, West Coast
2. Server: NA
3. Platform/Operating System: Xbox One
4. ISP: Giggle Fiber
5. Issues: Severe lag, disconnects, abilities taking 5-9 seconds to cast, crashes, etc.

LOL, Giggle Fiber that's a funny name for an ISP

Onefrkncrzypope

1. Location few hundred miles from the supposed location of the ESO servers
2. Server: Na
3. Platform: PS4
4. ISP: Suddenlink(The Devil) 100mbs
5. Issues: spikes, dropped skills, voice chat issues, dps under 30k

LuminaLilly

Even after maintenance, still lag like crazy. Now I believe maintenance is automated and not actually done by a person.

Moonscythe

An addendum:
Xbox One NA CDT

I have not been having major issues in the morning though the lag began for me with Morrowind. This morning at 10 am I logged in to get credit for my crate and to finish what I started yesterday but had to leave due to excessive dying due to lag. Nothing worked. I was rubberbanded so much in the predawn darkness of the Forbidden Wastes that I got lost. I ran into a Nix Hound and it was a good thing my bear was not lagging because I certainly couldn't contribute to the fight.

I signed up for a sub this month but I'm not sure I'm going to get any real good out of it. One thing I wanted was to dye my costumes and I got dinged for too many messages while I was running through characters and costumes. There should not have been a promotion that lures in more players while the lag issue was still so bad. The only other time things got this bad was after one of the early major patches and it did get fixed but quicker than this problem is being addressed.

Vapirko

Moonscythe wrote: »

An addendum:
Xbox One NA CDT

I have not been having major issues in the morning though the lag began for me with Morrowind. This morning at 10 am I logged in to get credit for my crate and to finish what I started yesterday but had to leave due to excessive dying due to lag. Nothing worked. I was rubberbanded so much in the predawn darkness of the Forbidden Wastes that I got lost. I ran into a Nix Hound and it was a good thing my bear was not lagging because I certainly couldn't contribute to the fight.

I signed up for a sub this month but I'm not sure I'm going to get any real good out of it. One thing I wanted was to dye my costumes and I got dinged for too many messages while I was running through characters and costumes. There should not have been a promotion that lures in more players while the lag issue was still so bad. The only other time things got this bad was after one of the early major patches and it did get fixed but quicker than this problem is being addressed.

Agreed, running a promotion at a time like this, without even a word about the issues, ridiculous.

SpunkDiz

I'm going to post my guild mates who don't have forum access but are having issues here:

Dave Spray Location:USA- Texas
Server: NA
Platform: Xbox One
ISP: Suddenlink
Issue: connection times out or can't connect to the server or Unidentified network problems, won't mount, won't pick up items, won't switch weapons.
PS* other games work perfectly fine.

Justin Moseley Location:USA- Georgia
Server: NA
Platform: Xbox One
ISP: Charter
Issue: connection times out or can't connect to the server or Unidentified network problems, won't mount, won't pick up items, won't switch weapons.
PS* other games work perfectly fine.

Cullen Green Location: USA - Colorado
Server: NA
Platform: XBOX
ISP: Comcast
Issues: Disconnects, unable to interact with anything, not able to use skills.

gkitti7

Location:Us east coast
Server: Na
Platform: xbox1
Isp: suddenlink
Issue: Rubberbanding, unable to perform any actions followed by getting kicked. Restarting console fixes it for about 5 minutes. Been going on since Tuesday morning.

dugbert

We are finally getting some kind of response from Support. See Twitter link.

https://twitter.com/BethesdaSupport/status/882643423580344321

SpunkDiz

dugbert wrote: »

We are finally getting some kind of response from Support. See Twitter link.

https://twitter.com/BethesdaSupport/status/882643423580344321

And respectful and actually helpful threads like this where it isn't just whining and complaining help greatly. Putting information that actually helps those troubleshooting is a win.

Dreadnaus

Would have been nice if they put a banner at the top of the forum that they are working on it, or respond in some way other than twitter.

soulsedg3

1. Location: New Brunswick, Canada
2. Server: NA
3. ISP: Xplorenet
4. Issues: usual connect is 100 to 130 ping. No packetloss. last week or so, i've been experiencing packetloss galore on the last 4 hops to the NA server. In game pings will shoot up to 700 to 999+. If it hits 999+ sometimes it returns, sometimes it does not.

Essentially its unplayable in dungeons and pvp. i can manage to get thru quests, with considerable delays....I've opened up all ports, etc. Its not my internet, i can ping/tracert nearly any other server, etc and its good. I work for a cable company as a in field service tech. I've triple checked my home network....and internet provider. thats not it. It boils down to the last 4 hops on the way to the server.

Using pingplotter, this is what i'm seeing....

192.205.36.221 - 16% to 25% packetloss
cr2.dlstx.ip.att.net(12.123.16.78) - 16% to 25% packetloss
gar24.dlstx.ip.att.net(12.122.100.77) - 16% to 25% packetloss
live-services.elderscrollsonline.com(198.20.198.110) - 100% packetloss

would also like to point out, i connected to the EU server, and everything is fine. NO problems whatsoever.

djdc1234

soulsedg3 wrote: »

1. Location: New Brunswick, Canada
2. Server: NA
3. ISP: Xplorenet
4. Issues: usual connect is 100 to 130 ping. No packetloss. last week or so, i've been experiencing packetloss galore on the last 4 hops to the NA server. In game pings will shoot up to 700 to 999+. If it hits 999+ sometimes it returns, sometimes it does not.

Essentially its unplayable in dungeons and pvp. i can manage to get thru quests, with considerable delays....I've opened up all ports, etc. Its not my internet, i can ping/tracert nearly any other server, etc and its good. I work for a cable company as a in field service tech. I've triple checked my home network....and internet provider. thats not it. It boils down to the last 4 hops on the way to the server.

Using pingplotter, this is what i'm seeing....

192.205.36.221 - 16% to 25% packetloss
cr2.dlstx.ip.att.net(12.123.16.78) - 16% to 25% packetloss
gar24.dlstx.ip.att.net(12.122.100.77) - 16% to 25% packetloss
live-services.elderscrollsonline.com(198.20.198.110) - 100% packetloss

would also like to point out, i connected to the EU server, and everything is fine. NO problems whatsoever.

Xplornet I feel yeah buddy... You know lol... Some issue at least once a month with them. Sure I get the 25mbps package... And a - 105 - 105 15-15 signal but they still manage to mess things up. I even get my speed at - 110 - 110

Morgul667

Last night was slightly better in PVE overland PC EU but PVP was a nightmare (disconnected every 5 minutes and huge spikes of lag)

I wonder whether PVP servers for EU are hosted in NA ? Cause PVP and PVE difference was huge last night

Does anyone have information on PVP server locations ?

UniversalHealthcare

1. Danville, Illinois
2. Server NA, PC
3. ISP Frontier.
4. Frames jumping from 1 to 60 to 3 to 10 to 8, etc. Latency jumps from 70 to 999 to 24 to 200, etc. Walking anywhere or even sitting still.

Svatari

1. Location: Canada, West coast
2. Server: NA
3. Operating System: PC
4. ISP: Telus
5. Issues: lag 2-4+ second delays in abilities and most all other in game activities.
Normal latency is 90-120. Current latency now is 450-999+ with constant spiking.
Numerous disconnects (especially on 5 July), constant rubber-banding.
The problems have been bad since 1 July to the point that with the constant ping spikes, disconnects and rubber banding the game is currently too frustrating to attempt to play.

Vezuls

I know this issue has been acknowledged, but an ETA on a fix would be appreicated. It sucks not being able to play on NA, and then going on EU and being completely fine. Something that is routed to or the NA server itself is acting up. This is serious...

djdc1234

Would love a fix today ZOS PLEASE NA XBOX

ZOS_GinaBruno

Thanks for posting all this information, everyone. We've been using this while we continue to investigate the latency issue. If you haven't done so already, please go ahead and submit a ticket with Support as well so we can continue gathering information.