Vet Maw of Lorkhaj - Broken on Xbox One AGAIN!!!!!

DRXHarbinger

ZOS_JessicaFolsom wrote: »

IzakiBrotherSs wrote: »

Last Friday night between 21 and 22pm French time. About an hour before Xbox Live went down. GT: lI Izaki Il

Thank you, @IzakiBrotherSs.

@Orbital and @DRXHarbinger - The additional logging we put in with the last console incremental patch allows us to capture more than we could before, but knowing approximately when the issue occurred and with whom allows us to drill down into the logs to find specific moments in time. This helps expedite our investigation of the logs.

@ZOS_JessicaFolsom sorry but this is such a stupid process. This is the year 2017 and you need to be told to manually go and search for information?

So you put the onus on a handful of people on here like @Orbital to distribute this information rather than update motd or use other means to communicate this out. If you could for once be a bit more proactive with the community you do realise you'd be able to gather more information and get the job done far quicker whilst showing you actually give some kind of a care. Seriously please join the modern world.

DrSweetazz

DRXHarbinger wrote: »

@ZOS_JessicaFolsom sorry but this is such a stupid process. This is the year 2017 and you need to be told to manually go and search for information?

So you put the onus on a handful of people on here like @Orbital to distribute this information rather than update motd or use other means to communicate this out. If you could for once be a bit more proactive with the community you do realise you'd be able to gather more information and get the job done far quicker whilst showing you actually give some kind of a care. Seriously please join the modern world.

You are so spot on with this. It's kind of disappointing that this long standing issue is being handled solely in this thread. The logger deserves an announcement and a call for help from the community to resolve it as quickly as possible. Look I typed out a message that would help in under 20 seconds:

"We need help troubleshooting this issue with the logger we put in place. Please run x dungeon(s) and report any crashes at the time of the crash. The more data we get, the quicker we can resolve this issue that's been in the game way too long already. Thanks for your help!"

The vast majority of us are conditioned to just accept that it's broken and not report the issue, and very few console gamers actually check forums, so it's not right to think that a post from Zos in a forum that started 2 months ago is gonna get you most cooperation possible.

The people posting regularly in this thread will certainly do their part, but you guys gotta setup up your communication with what you need from ALL console gamers to get this fixed.

Orbital

ZOS_JessicaFolsom wrote: »

IzakiBrotherSs wrote: »

Last Friday night between 21 and 22pm French time. About an hour before Xbox Live went down. GT: lI Izaki Il

Thank you, @IzakiBrotherSs.

@Orbital and @DRXHarbinger - The additional logging we put in with the last console incremental patch allows us to capture more than we could before, but knowing approximately when the issue occurred and with whom allows us to drill down into the logs to find specific moments in time. This helps expedite our investigation of the logs.

tomorrow i will do a run on vet with my group
and i will catalogue every dc for you.

my team so loves paying you to do your job for you.

Walties99

What time zone should we log the game crashes at? What info do you need just the gt/ time of crash or location and time? Can try to arrange an Xbox run. Should we submit the responses as tickets in game or report them here in the forums?

KingJ

ZOS_JessicaFolsom wrote: »

Hello,

Now that the additional game logging is in place, we're asking for a few bits of info from anyone who has disconnected in the Maw of Lorkhaj Trial since the patch. We need your UserID/gamertag/PSN ID and rough time frames when the disconnect(s) occurred. (If you're not comfortable posting your UserID/gamertag/PSN ID here, please feel free to send me a PM with the info.)

Thank you!

Monday night April 24 2017 9pm Est-12am.
GT:Bigleach87 and ChargedFire0 if need be I can added the guildmates GT who also ran Vmol with us at the time.Its bad one memeber of the group couldn't even leave the first boss run after killing it with only 6 people because the rest of the group kept crashing.I will say I was the only person in the group not to crash.

OGNZ3

Tonight we ll go to vMoL.
Prepare to get 12 new Gamertags with multiples times of DCs

Izaki

OGNZ3 wrote: »

Tonight we ll go to vMoL.
Prepare to get 12 new Gamertags with multiples times of DCs

On y va se soir? Azy j'suis présent alors

ZOS_JessicaFolsom

Walties99 wrote: »

What time zone should we log the game crashes at? What info do you need just the gt/ time of crash or location and time? Can try to arrange an Xbox run. Should we submit the responses as tickets in game or report them here in the forums?

Your local time zone is fine. Please reply here with the approximate time, location, and the gamertags who experienced crashes at that time. Thanks!

OGNZ3 wrote: »

Tonight we ll go to vMoL.
Prepare to get 12 new Gamertags with multiples times of DCs

Thank you, @OGNZ3!

LilySix

2 PS4 teams going to Lorkhaj in France tonight. Will let you know number of DC's and playertags.

Feanor

Just wanted to express my sympathy with all console players who have to endure this. Bugs on PC that are neither acknowledged nor fixed are one thing, but this is a whole different universe. Your patience is stellar. It will be rewarded hopefully.

OGNZ3

Im not sure we will, but what is certain is that ZoS is already paying for the time spent doing nothing.
Maybe they ve finally seen all the signals : so many unsub people that was playing since 2 years, or the people that was playing 7days on 7 which now play only 1 day per month. This kind of stuff.

DrSweetazz

My guild is running normal Maw tonight. From what I understand it doesn't crash as much as vet, but we'll still help do your jobs and report crashes here. I'll stream it, and share the YouTube link here with crash so you can see exactly where the crashes happen and what was going on in game.

You guys REALLY still need to notify all console players that you need this data. Again, Title screen message seems likr a no brainer solution to that. You'll get so many more people in there that gave it up because of the stability issues. Not everyone keeps up with dev tracker, you guys gotta realize that at some point.

Ballzy321

what a joke. Now u guys seem interested in fixing it. Where was this months ago

KingJ

Bump.

Orbital

Hi there my team ran at 7:30 GMT Wednesday 26th April


19:49pm - Freeze in the lobby before trial is started (stacking on door) - GT: Axphykz
19:53pm - Freeze on first adds - GT: Axphykz
19:55pm - Freeze on second add pull - GT: Oxygn zL
19:56pm - Freeze on second add pull - GT: Flash Ambush
19:57pm - Freeze on second add pull - GT: DPShiro
19:58pm - Freeze on second add pull - GT: M4dfrog

Now standing in first boss room waiting for people to get back online after freezing reseting and what not.

19:59pm - First boss (waiting) - GT: Vanessa jay
20:00pm - First boss (waiting) - GT: Axphykz
20:02pm - First boss (waiting) - GT: Humour OG
20:02pm - First boss (waiting) - GT: xXJonsieyXx

20:04pm - First boss (fighting) - GT: M4dfrog
20:04pm - First boss (fighting) - GT: xx19duffy92xx
20:05pm - First boss (fighting) - GT: Humour OG
20:06pm - First boss (fighting) - GT: xXJonsieyXx
20:06pm - First boss (Group fighting boss DC before got back to the boss room) - GT: xx19duffy92xx
20:07pm - First boss (Group fighting boss DC before got back to the boss room) - GT: Vanessa Jay
20:09pm - First boss (Group fighting boss DC before got back to the boss room) - GT: xXJoniseyXx
20:10pm - First boss (fighting) - GT: xx19duffy92xx
20:12pm - First boss (fighting) - GT: zBuckss
20:14pm - First boss (fighting) - GT: Humour OG

@ZOS_JessicaFolsom @ZOS_GinaBruno

Xbox EU

We put alot of effort and tore out alot of hair compiling this, we hope it help

we couldn't finish the first boss because we need to L2not dc or somthing

Orbital

i missed a few freeze/dc's as i was tanking!
but that is 20 in total if i could write and tank at the same time it would be around 30~

lmao

DrSweetazz

Hopefully they put your data to use.... Thanks for the effort!

wilddavid

ZOS_JessicaFolsom wrote: »

Hello,

Now that the additional game logging is in place, we're asking for a few bits of info from anyone who has disconnected in the Maw of Lorkhaj Trial since the patch. We need your UserID/gamertag/PSN ID and rough time frames when the disconnect(s) occurred. (If you're not comfortable posting your UserID/gamertag/PSN ID here, please feel free to send me a PM with the info.)

Thank you!

GT: Mrwilddavid, Lagged out 7.15pm CST today on second Add Pull, followed by 7 lag outs on sun eater before first boss, followed by another lag out for me at 7.35pm CST. Waiting for everyone to get in so we can start first boss...

wilddavid

GT: MrWilddavid, 7.55pm and 8.02pm CST today, lagged out on first boss.

wilddavid

GT: MrWilddavid, lagged out 8.05pm tonight RUNNING UP THE DAMN STAIRS TO FIRST BOSS

wilddavid

GT: MrWilddavid, Lagged out 8.10pm CST (along with 8 other people).... calling it. Ain't nobody got time for this crap.

DPShiro

Orbital wrote: »

Hi there my team ran at 7:30 GMT Wednesday 26th April


19:49pm - Freeze in the lobby before trial is started (stacking on door) - GT: Axphykz
19:53pm - Freeze on first adds - GT: Axphykz
19:55pm - Freeze on second add pull - GT: Oxygn zL
19:56pm - Freeze on second add pull - GT: Flash Ambush
19:57pm - Freeze on second add pull - GT: DPShiro
19:58pm - Freeze on second add pull - GT: M4dfrog

Now standing in first boss room waiting for people to get back online after freezing reseting and what not.

19:59pm - First boss (waiting) - GT: Vanessa jay
20:00pm - First boss (waiting) - GT: Axphykz
20:02pm - First boss (waiting) - GT: Humour OG
20:02pm - First boss (waiting) - GT: xXJonsieyXx

20:04pm - First boss (fighting) - GT: M4dfrog
20:04pm - First boss (fighting) - GT: xx19duffy92xx
20:05pm - First boss (fighting) - GT: Humour OG
20:06pm - First boss (fighting) - GT: xXJonsieyXx
20:06pm - First boss (Group fighting boss DC before got back to the boss room) - GT: xx19duffy92xx
20:07pm - First boss (Group fighting boss DC before got back to the boss room) - GT: Vanessa Jay
20:09pm - First boss (Group fighting boss DC before got back to the boss room) - GT: xXJoniseyXx
20:10pm - First boss (fighting) - GT: xx19duffy92xx
20:12pm - First boss (fighting) - GT: zBuckss
20:14pm - First boss (fighting) - GT: Humour OG

@ZOS_JessicaFolsom @ZOS_GinaBruno

Xbox EU

We put alot of effort and tore out alot of hair compiling this, we hope it help

we couldn't finish the first boss because we need to L2not dc or somthing

Orbital wrote: »

i missed a few freeze/dc's as i was tanking!
but that is 20 in total if i could write and tank at the same time it would be around 30~

lmao

Yeah you missed a lot when you froze/DCd - we tried to keep count when you were gone, but it was too many. I know that I froze 2 more times than what's on the list for example.

@ZOS_GinaBruno @ZOS_JessicaFolsom
So now that we are actually doing testing etc for the developers/coders, are we getting some form of compensation? I mean we have already paid for this broken content and now we are even doing a part of ZoS job trying to fix it.

Lascelly

Watching this thread has been pretty entertaining to say the least. It's hard not to be frustrated when trials on Xbox have been broken for this long now. I'm all for helping and giving crash times if it helps and understand there's no magical button you push to fix things...but it seems silly now that this hasn't become a priority on fixing at this point before Morrowind drops.

soulzeee

Approx 9.30pm GMT. 26/04/17 (Xbox)
Those who experienced disconnects:
Infer Abuzah
o Calviin o
iGodly ix
Veiija
ALL DISCONNECTS OCCURED UP TO AND INCLUDING FIRST BOSS VMOL

Would've loved to give you specific times if we had seen/knew about the additional info required without actually checking the forums for updates.


Will supply with more detailed info now we are aware this is required.

DPShiro

Lascelly wrote: »

Watching this thread has been pretty entertaining to say the least. It's hard not to be frustrated when trials on Xbox have been broken for this long now. I'm all for helping and giving crash times if it helps and understand there's no magical button you push to fix things...but it seems silly now that this hasn't become a priority on fixing at this point before Morrowind drops.

Hello there Lascelly, nice to see you here too ^_^

Ballzy321

7 disconnects on one add pull. Maybe stop counting your money and play the game on Xbox. Collect your own data. Endgame is a disaster.

DrSweetazz

Wasn't able to stream because of Microsoft issues last night but here's our disconnects on normal maw. All crash times are eastern time zone:

9:39pm MyLastGamertag - first area by vendors, waiting on people to arrive

9:42pm SakuraDragonM - loading into MoL

9:56pm Whiteout55 - 2nd mob pull

9:56pm Pax52 - 2nd mob pull

9:57pm Dr Sweetazz - 3rd mob pull

9:57pm MetalHeadMayne - 3rd mob pull

10:01pm whiteout55 - 3rd mob pull

10:04pm Whiteout55 - 3rd mob pull

9:57pm doz jive monsta- 3rd mob pull

At this point we were frustrated and did the superstitious thing that we're told is maybe a workaround to the stupid crashes that SHOULDN'T BE IN THE GAME AT THIS POINT! Everyone turned off sound/music/quest tracker/combat text. Everyone put on the skeleton polymorph, and healers didn't use ritual, healing springs, or combat prayer. It seemed to mostly work to get us past the first boss without many issues.

10:10pm doz jive monsta - mid fight on first boss

After we killed the boss, we turned our sound back on, but not music. And let healers run their normal heals.

10:31pm Dr Sweetazz - room w/2 switches. Pulled first switch (right side) and jumped off ramp and crashed

10:31pm Jailbirdy - first wave after switch was pulled

11:03pm jarkamer - final boss shortly after pulling the boss to first platform

There's your crash data. You know what would have been smarter? Making your tracker log when crashes occur so you can look it up without making us log them.

If you guys wanted to email console players to tell them you need this data, but are unsure how to maybe talk to the person who managed to send out all the beta invites to console players...

What's the over/under on time it takes for Zos to look at and reply to this data?

Ballzy321

I just love how dps is higher than it's ever been and Xbox can't do maw at all.

wilddavid

@ZOS_JessicaFolsom are you still watching this thread? I understand that PVE End Game players are not your largest contingent of customers, but we do probably spend a disproportionate amount of time, energy and money on this game so it seems counterintuitive to just ignore us completely? Honestly at this stage i would prefer it if you just pulled MAW from the game entirely until it is working properly. I have never seen anything like this before where your programmers are more focused on releasing content for new players who likely won't spend a dime supporting ZOS long term, and those of us who have dropped hundreds if not thousands of dollars trying to be the best we can, respeccing, race changing, upgrading mount speeds, etc are being flat out ignored or thrown pithy little "let's pretend we are still interested" comments every now and then. Fix. it.

DPShiro

Ballzy321 wrote: »

I just love how dps is higher than it's ever been and Xbox can't do maw at all.

This^

A whole update, not being able to do vMoL or push out good sores because of all the issues and problem.
Rip those who haven't don't this yet, as it will be much more difficult for the normal and good players next patch.