Beware, something unfair happened to me: a saved Maelstrom game is no more, it could happen to you!

Atherol

Hello,


On 02-09-2017, after many hours I completed the first stage of Veteran Maelstrom. Since then I have been changing

gears and trying different strategies to clear stage two. Today, when I tried to go back to that stage the saved game was not

there any longer?. Why it has disappeared? I have a screen of the day that I finally finished stage one if you need proof.

This whole things is extremely frustrating and unfair 'cause due to an accident I'm missing half a finger on my left hand and I

have a broken finger on my right hand that does not work very well, which make my game much more difficult than most. I need

your help and understanding to fix this issue as soon as possible.


Sincerely,



Atherol


Help Ticket: 170213-004061

SaRuZ

Sadly, there are no 'saved games.' vMA resets if you don't return within an allotted time. Pretty sure it's 24 hours.

Best advice, level more, study more, watch BiS youtube strategies for your class. vMA is very punishing below 400CP.

DigitalShibby

It's not 24 hours. Did you enter stage two after beating stage 1? Not only that did you make sure to start stage 2 and die once there before exiting?

DigitalShibby

SaRuZ wrote: »

Sadly, there are no 'saved games.' vMA resets if you don't return within an allotted time. Pretty sure it's 24 hours.

Best advice, level more, study more, watch BiS youtube strategies for your class. vMA is very punishing below 400CP.

Lol guy says he's got some mangled digits and you tell him to study more. Did you even read what he wrote?

SaRuZ

DigitalShibby wrote: »

SaRuZ wrote: »

Sadly, there are no 'saved games.' vMA resets if you don't return within an allotted time. Pretty sure it's 24 hours.

Best advice, level more, study more, watch BiS youtube strategies for your class. vMA is very punishing below 400CP.

Lol guy says he's got some mangled digits and you tell him to study more. Did you even read what he wrote?

You had to post twice? Troll. vMA is rough on everybody at first. I was attempting to help him out.

DigitalShibby

Posting twice isn't trolling lol.

SaRuZ

DigitalShibby wrote: »

Posting twice isn't trolling lol.

Always people like you trying to start **** on the internet. Get a life. I pity you.

DigitalShibby

SaRuZ wrote: »

DigitalShibby wrote: »

Posting twice isn't trolling lol.

Always people like you trying to start **** on the internet. Get a life. I pity you.

I'm sorry, I didn't realize you were so soft, I'll be more gentle when talking to you next time lol.

Atherol

Hi,


Zaruz, I believe you are wrong. Progress will be saved and you can comeback another day. But, you can't get on leaderboards if you don't do it all in one sitting, which in my case II may never get there!

DigitalShibby, Yes, I did enter the second stage a few times and got killed by the last three centurion a few times.


Thank you for your reply,


Atherol

SaRuZ wrote: »

Sadly, there are no 'saved games.' vMA resets if you don't return within an allotted time. Pretty sure it's 24 hours.

Best advice, level more, study more, watch BiS youtube strategies for your class. vMA is very punishing below 400CP.

DigitalShibby

@Atherol any chance that under group you had changed it from vet to normal before going back? You wouldn't have had to specifically change that trial, just having normal selected in the group tab for the difficulty and heading back to MA would put you at stage 1.

code65536

vMA progress is saved by the quest.

If you did not pick up the quest in the lobby, progress is not saved.

If you abandoned the quest, saved progress is lost.

There are two separate quests, one for nMA and one for vMA.

Progress can be saved indefinitely, as long as you do not abandon the quest. You can resume progress months later.

1. Make sure you have the vMA quest (not the nMA quest) in your quest log. If it's not there, there is no saved progress.
2. When you return to Maelstrom, make sure you are returning to vMA, not to nMA. I.e., make sure your mode is set correctly.

ForsakenSin

as @code65536 advised have a look if your group is under vet or normal .. ive had the same thing happen to me got onto the stage 7 after couple of days i went back in just to start at stage 1 ... after allot of cursing i noticed its on normal once change i had my saved point

Atherol

@DigitalShibby, Nope, I just checked it again to make sure and I'm on veteran. Only thing I have noticed is that my ESO has been crashing quite a bit lately after the last updates. Also, after the last update at first I couldn't even play the game 'till I found a work around that I posted here for everyone to look at:

https://forums.elderscrollsonline.com/en/discussion/318994/the-game-doesnt-run/p4


Atherol

DigitalShibby wrote: »

@Atherol any chance that under group you had changed it from vet to normal before going back? You wouldn't have had to specifically change that trial, just having normal selected in the group tab for the difficulty and heading back to MA would put you at stage 1.

KingYogi415

SaRuZ wrote: »

DigitalShibby wrote: »

Posting twice isn't trolling lol.

Always people like you trying to start **** on the internet. Get a life. I pity you.

The irony is stronk in this post.

Cpt_Teemo

https://www.youtube.com/watch?v=pwQoF105RO4

Wrecking_Blow_Spam

If you beat stage 1 I'm sure you can do it again

Good luck in there.

FriedEggSandwich

Haven't read the whole thread to see of this has been suggested already, but OP did you switch dungeon modes by accident? The game only saves your progress for the dungeon difficulty you started it on. So if you did a few stages on vet mode, went away to do other stuff and then came back on normal dungeon mode the game will put you at the start of the arena again. You shoukd be able to fix this by going back in to the arena on the dungeon difficulty you started it on, assuming this is the issue.

Edit: apologies, it was already suggested.

Atherol

Hello,


Unfortunately, I just got a generic answer (to which I replied!) to my request for help:



"Response By (Carlee) (02/14/2017 09:03 PM)
Greetings,

Thank you for contacting The Elder Scrolls Online team. Due to high ticket volume, we apologize for how long it has taken us to get back to you, and appreciate your patience.

If your issue has been resolved, please be sure to provide feedback using our Customer Service Survey when it arrives in your inbox. If your issue has not been resolved, please respond back to this email so we can continue to assist you.

Thank you again for your time and patience.

Warm Regards,

The Elder Scrolls Online Team"


Atherol

Lukums1

code65536 wrote: »

vMA progress is saved by the quest.

If you did not pick up the quest in the lobby, progress is not saved.

If you abandoned the quest, saved progress is lost.

There are two separate quests, one for nMA and one for vMA.

Progress can be saved indefinitely, as long as you do not abandon the quest. You can resume progress months later.

1. Make sure you have the vMA quest (not the nMA quest) in your quest log. If it's not there, there is no saved progress.
2. When you return to Maelstrom, make sure you are returning to vMA, not to nMA. I.e., make sure your mode is set correctly.

@code65536
At least there is 1 person who knows what they are talking about ^^^^

Atherol

Hi,

Another generic answer and no help from ZOZ. See below:

Response By (Chet) (02/15/2017 08:02 PM)
Greetings again,
We apologize that we still have not been able to assist you with your issue and appreciate your continued patience.
If you have not been able to find a resolution to your issue, please respond back to this email so we can continue to assist you.
Thank you again for your time and patience.
Warm Regards,
The Elder Scrolls Online Team

IronCrystal

Did you abandon the quest? If you don't have the quest, it won't save your progress.

Beardimus

Code has it spot on. You need to have taken the quest at the start to save your progress.

When you run in, it takes a second for the quest to appear. I missed it on my second attempt. You have to wait for a little animation.then the blue quest marker appears

Did you, 100%, speak to Fruit & Nut lady and take the quest?

Stick with it though, try again (getting the quest) first pass is always hardest mate, Rd 1 won't be so bad 2nd attempt

Good luck

Duiwel

Not to be rude OP, but vMA stage 1-4 are pretty easy so if you struggled with stage 1 and lost the "motivation" to attempt stage 2 right afterwards, there isn't really progress to be lost because you probably wouldn't have finished anyway.

HOWEVER look at it this way, Now you know the mechanics, you can go back into stage one and perform even better

I know it sucks mate... BUT always look on the bright side. You gained valuable experience.


I mean there are 9 stages so trust me you will want to practice.

Atherol

Hello,

Please, at least read the original post before posting!

I did not abandon the quest and it was saved. I'm worried that at after trying a few times with the second
stage the save suddenly was not there any longer. It it is more difficult for me and a struggle 'cause of
a handicap that most do not have. It is really not fun that the saved game was not there any longer.


Best,


Atherol




Yes, I took the quest

IronCrystal wrote: »

Did you abandon the quest? If you don't have the quest, it won't save your progress.

Atherol

Hi,


Please, at least read the original post before posting!


Thxs,


Atherol

Beardimus wrote: »

Code has it spot on. You need to have taken the quest at the start to save your progress.

When you run in, it takes a second for the quest to appear. I missed it on my second attempt. You have to wait for a little animation.then the blue quest marker appears

Did you, 100%, speak to Fruit & Nut lady and take the quest?

Stick with it though, try again (getting the quest) first pass is always hardest mate, Rd 1 won't be so bad 2nd attempt

Good luck

NewBlacksmurf

SaRuZ wrote: »

Sadly, there are no 'saved games.' vMA resets if you don't return within an allotted time. Pretty sure it's 24 hours.

Best advice, level more, study more, watch BiS youtube strategies for your class. vMA is very punishing below 400CP.

This is inaccurate. It's at least one week prob longer but I can confirm it's longer than 7 days

Atherol

Hello,

Is the help desk manned by robots? This is the "third" generic answer (see below)from
ZOZ help desk. What should I do at this time? Carlee was the first help desk responder!

"Response By (Carlee) (02/16/2017 09:00 PM)
Greetings again,

We are currently experiencing very high ticket volume and we apologize for your long wait. We value your patronage and are doing our best to respond to each customer’s issue.

If you still need help from an agent, please reply to this email so that we may continue to assist you.

We apologize for the wait and thank you for your continued patience.

Warm Regards,

The Elder Scrolls Online Team"

Runschei

Did you leave the quest?

Atherol

Hi,

Nope...but at the time the game kept logging me off and doing strange things. This all happened
after the last update. I had issues trying to log on the game at one point and found a solution,
that I reported here:

https://forums.elderscrollsonline.com/en/discussion/318994/the-game-doesnt-run/p4


Best,


Atherol





quote="Runschei;3812892"]Did you leave the quest?[/quote]

Alpheu5

NewBlacksmurf wrote: »

SaRuZ wrote: »

Sadly, there are no 'saved games.' vMA resets if you don't return within an allotted time. Pretty sure it's 24 hours.

Best advice, level more, study more, watch BiS youtube strategies for your class. vMA is very punishing below 400CP.

This is inaccurate. It's at least one week prob longer but I can confirm it's longer than 7 days

7 days? I had the quest for the 9th stage in my journal for 6+ months straight before abandoning it out of frustration. There is zero time obligation to complete the arena.

OP, did you happen to visit Eastmarch when leaving the arena? If you went in there while a bunch of rollbacks/crashes were happening it's possible that your completion of that arena stage got affected.