Maintenance on ESO Megaservers - 9/14/16 @ 2:00pm EDT [COMPLETE]

KingMagaw

As to the pro ZOS people continually posting the same rhetoric:

Communication is appreciated. In game messages and updating the news feed on the launcher SHOULD be simple things that are done straight away. Zo$ continues to blatantly ignore this or just incompetent.

I understand maintenance is taking down server to fix issues. Problem here is Z0$ isn't fixing anything and breaking more by rushing out each DLC. More emergency maintenance and resulting in more time offline.

Also i find it hard to see how something broke, then something else broke....Server online.....then something broke again server back offline. This equates simply to instability, which should have been addressed and fixed by now, 2 years after all.

CasterX

l3alls wrote: »

Oh No! My sharpened maelstrom sword!?

It`s just a sword you are lucky, maybe there is someone who will miss a sharpened flame destro staff

TheSeer

-Severs go down-

Level head people: Calm down.
Everyone else:

tat2mano

DTStormfox wrote: »

To be honest, we (as customers) should start demanding a refund or compensation for all the downtime this game had.
Something with consumer rights and such.

I agree,thats why i made this Poll a while back.

https://forums.elderscrollsonline.com/en/discussion/285046/24-hours-of-eso-refund-when-downtimes-exceed-24-hours-in-30-days#latest

Rittings

We know they didn't plan for this to happen - but we are mad at them for it happening...

I can see both sides here. On one hand, ZoS are doing all they can to get the game stable and up - and on the other hand, we have been telling them for months now that their servers have been rocking and swaying like a drunken uncle at a wedding. I think back to that "tech debt" post more and more and see that Zenimax aren't fully invested into this project enough to make things work... its becoming a bit of a cash cow for them...

Which is ultimately very sad because the game has terrific potential and is incredibly well thought out otherwise. Would be a crying shame to let it go to rack and ruin in this fashion.

Palidon

ZOS I will make this simple and to the point. You need to get your act together. These down times are getting old especially for those of us who are paid subscribers and are missing out on game time with no reimbursement.

Kendaric

Time to watch a movie then... not what I had planned for tonight.

Bloody-Goodbyes

The server fails are so hard I laughed when I saw it was down again.

Immortal_Dark410

UltimaJoe777 wrote: »

ZOS_GinaBruno wrote: »

While we normally make every effort to give in-game notice when we're bringing a server offline, we wanted to expedite it in this particular case to prevent further loss of progress that some of you had already run into. Again, as mentioned earlier in this thread, we expect downtime to be at least a couple hours. We'll keep everyone updated in this thread.

Don't worry Gina, there are at least SOME that understand and aren't twitchy from being forced offline and unable to get in-game lol

Not saying it's ok for them to not be able to get in-game, but perhaps you should take it easy on the Skooma ya'll. Also, I'm running low on popcorn.

LoL

Rohamad_Ali

I am wanting to get ingame but keep getting pushed out .

CapuchinSeven

ph8te wrote: »

Goodness, stop bitching, you guys are acting like you need your daily fix. It can happen. Go outside, smell the autumn air or whatever.

BTW. PTS login also sketchy

No sorry, I'm not buying this anymore.

There was NO warning, I just spent a fair amount of time in game and leveled a weapon, a roll back will be annoying and I would have waited if there had been warning.

This is happening again and again and again and it's people like you that let them get away with it.

TONIGHT was my game night, I work, I work out, I shoot, I hang out with friends, I drink with friends, I play roleplay games, I do a LOT of crap. TONIGHT was my game night and I PAY for it. Yes there will be down time and it happens but this is happening over and over again.

Kirameku

ZOS_GinaBruno wrote: »

While we normally make every effort to give in-game notice when we're bringing a server offline, we wanted to expedite it in this particular case to prevent further loss of progress that some of you had already run into. Again, as mentioned earlier in this thread, we expect downtime to be at least a couple hours. We'll keep everyone updated in this thread.

Thats very nice of you but in prime time? Seriously? You guys must consider not only changing your useless employees who can't repair the game but also refund for EVERY player. Even without subscribe. May be even in-game presents. Because turning down servers in prime time is just... Violently
Maelstorm sharpened daggers would be nice :P

Alex_Lex

You shall not play!

P3ZZL3

ZOS_GinaBruno wrote: »

While we normally make every effort to give in-game notice when we're bringing a server offline, we wanted to expedite it in this particular case to prevent further loss of progress that some of you had already run into. Again, as mentioned earlier in this thread, we expect downtime to be at least a couple hours. We'll keep everyone updated in this thread.

That's appreciated Gina if it's a 10-20 minute down time. Saying it's "AT LEAST" a couple of hours, then 2 minutes really would have meant nothing, bar good customer service

It's simple stuff

altemriel

Seriously ZOS, there should be some compensations for these unplanned downtimes!!!

What about for example:

- 10 000 gold for all players
- 5 free experience scrolls
- one free rare mount of our choice
- 100 sweetrolls for all (without an arrow to the knee)


!!!!????

@ZOS_GinaBruno

GreenhaloX

Oh well.. time for Witcher 3: Blood and Wine and Deus Ex: Mankind Divided!

UltimaJoe777

Valerien wrote: »

ZOS_GinaBruno wrote: »

While we normally make every effort to give in-game notice when we're bringing a server offline, we wanted to expedite it in this particular case to prevent further loss of progress that some of you had already run into. Again, as mentioned earlier in this thread, we expect downtime to be at least a couple hours. We'll keep everyone updated in this thread.

Would 5 minutes of warning made that massive difference to getting them off line, cause as it stands I have no idea what state I'm going to log back in and personally I don't enjoy as per earlier logging back in during a fight and then having to try and redo things I've already done.

5 minutes of waiting to tell everyone the server is going offline in 5 minutes only to have those 5 minutes people spent in-game be lost anyway would only delay the maintenance by 5 minutes. Therefore, yes it DOES make a difference.

AnnieBeGood

ZOS_GinaBruno wrote: »

While we normally make every effort to give in-game notice when we're bringing a server offline, we wanted to expedite it in this particular case to prevent further loss of progress that some of you had already run into. Again, as mentioned earlier in this thread, we expect downtime to be at least a couple hours. We'll keep everyone updated in this thread.

Gina, you posted notice of it going down here long before the server was switched off in game. One of the guild guys said the servers were going down and we thought he was joking around.
Sorry, but there are way more people in game than on the forum and there is ABSOLUTELY no reason not to give even a five minute warning.
It is rude and a very stupid way to treat customers, because that's what we are. Customers. And this customer is very very cross.

Immortal_Dark410

Popper1982 wrote: »

Don't be angry folks. They don't want the server to be down any more than you do. This is an MMO. You signed up for this.

True

stevar

Ashiitaka wrote: »

Attn: ESO STAFF
RE: Unplanned Maintenance Compensation

Due to the unplanned maintenance, and the fact that ESO Plus Members pay a monthly subscription, it is only proper that we be compensated for the time we paid for.

We accept payment in the following methods:

•Crowns
•Subscription Time
•Custom ESO+ only Costume
[Snip]

Thanks,
The ESO+ Community

Say with subscription we get 1500 crown per month (720 hours of play)
we lost a good 4 hours of play. That should amount to at least 8 to 10 crowns as compensation LoL

but do you think people would stop complaining for 10 crowns lol.

dagothursvk

I just leave this here

https://www.youtube.com/watch?v=HukeyZmX9SY

Alex_Lex

/flute

Shader_Shibes

Don't panic people, they are fixing the servers. Rest assured they will be fine.....



























til next week -_-

Evergnar

simchef wrote: »

Bring back SUBSCRIPTION only and we wouldn't have as many issues

LMAO
You're joking right? It was no different back in the sub days.

GeertKarel

At least they try to fix it as soon as possible. Sadly a lot of servers are offline right now so it will take probably quite some time.

jircris11

[Edit to remove quoted content]

if you dislike that they are actually fixing the issue then stop paying for sub and be quiet. no one cares that you think you are owed anything. As for this being the "same" issue as last month like you claim it could be or it could be something else. we do not know what is causing the issues only ZOS knows. I -do- know how ever that running a mmo is not as easy as most of the people n here think it is.

Enodoc

Consider the alternative for a minute. The earlier login issues are fixed and you can get back into the game. The root cause of the login issues remains unfixed, but ZOS wants you to be able to play.

Because they did not fix the root cause, everyone keeps getting indeterminate and spasmodic rollbacks. Which is worse - indefinite rollbacks until the next scheduled maintenance, which is five days away, or maintenance now to fix the root cause, and no more rollbacks?

HerrRudi

My free time the last two weeks:

The afternoon off, time to play some Elder Scr-NOPE

The afternoon off, time to play some El-NOPE, more maintenance

Surely Europe will be maintenance free during the evening, after all this is when Murrica is aw-THINK AGAIN BUCKO

DarknessShallFall

Oh my gosh you people complain to freaking much, if they didn't do this, the game would be complete junk, what would you rather have? Lots of maintenance to get a problem fixed, or have it where it's not and get kicked, get viruses, and a bunch of other stuff all the time, I seriously doubt anyone here could do better, so quit your griping and complaining, either get on PTS, another game, or just be quiet.

UltimaJoe777

Rittings wrote: »

We know they didn't plan for this to happen - but we are mad at them for it happening...

I can see both sides here. On one hand, ZoS are doing all they can to get the game stable and up - and on the other hand, we have been telling them for months now that their servers have been rocking and swaying like a drunken uncle at a wedding. I think back to that "tech debt" post more and more and see that Zenimax aren't fully invested into this project enough to make things work... its becoming a bit of a cash cow for them...

Which is ultimately very sad because the game has terrific potential and is incredibly well thought out otherwise. Would be a crying shame to let it go to rack and ruin in this fashion.

I'm not mad, and the same can be said for others. The people that are mad just need to chillax. The game isn't going anywhere, it's just sleeping for a couple hours.