Maintenance for the week of September 15:
• PC/Mac: NA and EU megaservers for patch maintenance – September 15, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PC/Mac: NA and EU megaservers for patch maintenance – September 15, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
24 hours of ESO+ refund when downtimes exceed 24 hours in 30 days.
-
Tia413✭✭✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.Don't like it then don't pay for ESO+
Logic here please.
No ESO+ means no funds coming into Zos.
Same can be said for Crown purchases.
No Funds coming into Zos be it from ESO+ or Crown purchases means someone isn't getting paid on their staff.
Someone not getting paid means less Staff to keep the game running right.
Maintenance has to be done ... We get that.
That is not the complaint here. The complaint is the fact that some of us that Subscribe don't feel we are getting our moneys worth aka not getting what we are paying for.2 -
Daemons_Bane✭✭✭✭✭
✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.it is theyr job,they get paid for it,
That does not mean it's easy or fast.. Unless you actually know how it's done, don't start acting up
1 -
tat2mano✭✭✭✭Is this poll a joke? Do you guys want a refund for fixing game? For working to make It better? That's not even funny. Thinking that way can only make that bugs won't be repaired, cause Zenimax will loose money this way.
Whats also not funny is people claiming bugs getting fixed within maintenance and after maintenance the bugs are still very much in the game.
There have been quite some "emergency incrementals patches" lately,
and they wouldnt be needed if they really got to fix the things they said they fix with maintenance,
so dont pretend maintenance is really fixing things,
thats not funny at all to be claiming such things...
Apparently you didn't watch the ESO Live broadcast where they explained the process and how difficult it is to fix bugs and everything that goes into it.
In fact i did watch it,
but i dont fall the "sugar coating" on how difficult it is to fix these things,
it is theyr job,they get paid for it,
even though i watched it completly i think its insulting to try to "play this game" on us,
there are many more interesting and important things they can talk about in ESO live.
Another thing,
its also insulting how Gina and Jessica are giggling when they talk about very anoying bugs,
as if its something funny,
well these bugs arent funny and defenitly not something to giggle about from people that work for the company that is responsible for these fixing these bugs...
So they didn't tell you what YOU wanted to hear, so you don't agree and somehow think they're lying to us because your belief didn't match the reality of their explanation. Go figure.
Other MMO companies dont feel the need for theyr devs to go out on media to convince the players how hard and difficult theyr job is.They just do theyr job and dont need the special atention for it.
And it also simply doesnt interest me what goes into fixing it,
just fix it.
1 -
ArchMikem✭✭✭✭✭
✭✭✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.ESO Plus is an optional choice. Zenimax doesn't owe the consumer anything more than the established benefits to the subscription.CP2,100 Master Explorer - AvA One Star General - Console Peasant - Khajiiti Aficionado - The Clan
Quest Objective: OMG Go Talk To That Kitty!1 -
ADarklore✭✭✭✭✭
✭✭✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.Don't like it then don't pay for ESO+
Logic here please.
No ESO+ means no funds coming into Zos.
Same can be said for Crown purchases.
No Funds coming into Zos be it from ESO+ or Crown purchases means someone isn't getting paid on their staff.
Someone not getting paid means less Staff to keep the game running right.
Maintenance has to be done ... We get that.
That is not the complaint here. The complaint is the fact that some of us that Subscribe don't feel we are getting our moneys worth aka not getting what we are paying for.
Then the point is, if you don't feel like you're getting what you're paying for, then don't pay... walk away. But being unrealistic in understanding how difficult it is to run a mega-server based MMO with millions of players around the globe and expecting there aren't going to be glitches, crashes, worn out servers, etc. What I've seen in this last month is not indicative of how ESO typically runs... there have been a lot of extended downtimes this month, but it is not a typically common occurrence.Edited by ADarklore on August 15, 2016 4:14PMCP: 2078 ** ESO+ 2025 Content Pass ** ~~ ***** Strictly a solo PvE quester *****
~~Started Playing: May 2015 | Stopped Playing: July 2025~~1 -
moonbat✭✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.Don't like it then don't pay for ESO+
Logic here please.
No ESO+ means no funds coming into Zos.
Same can be said for Crown purchases.
No Funds coming into Zos be it from ESO+ or Crown purchases means someone isn't getting paid on their staff.
Someone not getting paid means less Staff to keep the game running right.
Maintenance has to be done ... We get that.
That is not the complaint here. The complaint is the fact that some of us that Subscribe don't feel we are getting our moneys worth aka not getting what we are paying for.
Yes. Telling people to just 'walk away 'is counter-productive. It will not improve the game one iota, in fact, longterm, if the customer service keeps falling short, people will leave in droves. Anyway, this argument is no different than the people who say that "if you don't like the current President/Prime Minister, then leave the country!!" - when the appropriate response should be - stay, but try to make things *better* for all of us who are here.
2 -
Khairiah✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.I always happen to be working when theres maint or other downtime.. so I dont really care.
However if it happens that I would be home, then I still wouldnt care.
So thats a No from my side. Dont be so fuzzed about a little downtime. Also mentioned above, its in their Terms..
So while theres a maint, whether it be short or long go do something else.. Do the dishes, walk the dog, catch Pokemons or whatever..0 -
ADarklore✭✭✭✭✭
✭✭✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.Is this poll a joke? Do you guys want a refund for fixing game? For working to make It better? That's not even funny. Thinking that way can only make that bugs won't be repaired, cause Zenimax will loose money this way.
Whats also not funny is people claiming bugs getting fixed within maintenance and after maintenance the bugs are still very much in the game.
There have been quite some "emergency incrementals patches" lately,
and they wouldnt be needed if they really got to fix the things they said they fix with maintenance,
so dont pretend maintenance is really fixing things,
thats not funny at all to be claiming such things...
Apparently you didn't watch the ESO Live broadcast where they explained the process and how difficult it is to fix bugs and everything that goes into it.
In fact i did watch it,
but i dont fall the "sugar coating" on how difficult it is to fix these things,
it is theyr job,they get paid for it,
even though i watched it completly i think its insulting to try to "play this game" on us,
there are many more interesting and important things they can talk about in ESO live.
Another thing,
its also insulting how Gina and Jessica are giggling when they talk about very anoying bugs,
as if its something funny,
well these bugs arent funny and defenitly not something to giggle about from people that work for the company that is responsible for these fixing these bugs...
So they didn't tell you what YOU wanted to hear, so you don't agree and somehow think they're lying to us because your belief didn't match the reality of their explanation. Go figure.
Other MMO companies dont feel the need for theyr devs to go out on media to convince the players how hard and difficult theyr job is.They just do theyr job and dont need the special atention for it.
And it also simply doesnt interest me what goes into fixing it,
just fix it.
Apparently you didn't catch that this was a question asked by a PLAYER, so ZOS decided to respond by answering their question because it is a question that many players have. The fact that you 'aren't interested' in understanding what goes into a bug fix, but want to devote time to complaining about why things aren't being done to your satisfaction... well, I think that speaks for itself.CP: 2078 ** ESO+ 2025 Content Pass ** ~~ ***** Strictly a solo PvE quester *****
~~Started Playing: May 2015 | Stopped Playing: July 2025~~0 -
waterfairy✭✭✭✭✭
✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.
Someone do the math, what percentage of a month is 20-24 hours? It's so minute that this whole discussion is pointless. You're renting the game, if the landlord has to work on your place a couple hours each week to keep it habitable then so be it.That is not the complaint here. The complaint is the fact that some of us that Subscribe don't feel we are getting our moneys worth aka not getting what we are paying for.
Edited by waterfairy on August 15, 2016 4:17PM1 -
Tandor✭✭✭✭✭
✭✭✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.A lot of you seem to be missing the point and instead choose to erect idiotic strawman arguments.
1) Yes, everyone can read a book or go for a walk if servers are down for an *unreasonable* amount of time. The point is the principle - we pay for a service, we expect that service. It is irrelevant whether or not people can entertain themselves in other ways.
2) I have been playing MMOs since 2001, and in every game - EQ1, WoW, LOTRO, when the servers were down for an *unreasonable* amount of time, players were compensated. It might be only for a few cents, but it is a gesture of goodwill on the part of the developers.
3) Of course server downtime is par for the course when it comes to MMOs. However, *unreasonable* downtime is *not* acceptable, and people have every right to complain when they are not getting the product that they paid for.
WELL SAID!
Except for this part...Yes, everyone can read a book or go for a walk if servers are down for an *unreasonable* amount of time
And I explained why in my post right after yours.
Thank you for speaking up. I notice that a lot of commenters on these threads seem to think that their experience applies to the rest of the world. That if they are happy to pay exhorbitant prices, then everyone else should feel the same! That if they can go for a hike while servers are down for 8+ hours, then everyone else should be able to as well! That if they have never suffered from an in-game bug, then those in-game bugs *objectively do not exist*. It is as if they are incapable of looking outside their own little bubble and realizing that their personal experience is *not* the be all and the end all.
That argument applies both ways. Just because some people find the amount of downtime to be unreasonable, it doesn't follow that everyone finds it so. What is or is not unreasonable is entirely subjective - as is shown by the extreme bias indicated in the wording of the poll options!0 -
ADarklore✭✭✭✭✭
✭✭✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.Don't like it then don't pay for ESO+
Logic here please.
No ESO+ means no funds coming into Zos.
Same can be said for Crown purchases.
No Funds coming into Zos be it from ESO+ or Crown purchases means someone isn't getting paid on their staff.
Someone not getting paid means less Staff to keep the game running right.
Maintenance has to be done ... We get that.
That is not the complaint here. The complaint is the fact that some of us that Subscribe don't feel we are getting our moneys worth aka not getting what we are paying for.
Yes. Telling people to just 'walk away 'is counter-productive. It will not improve the game one iota, in fact, longterm, if the customer service keeps falling short, people will leave in droves. Anyway, this argument is no different than the people who say that "if you don't like the current President/Prime Minister, then leave the country!!" - when the appropriate response should be - stay, but try to make things *better* for all of us who are here.
Ah yes, the sky is falling... one would think by the results of this poll... so far 57% of forum players do not agree, shows ZOS that it isn't as big of a problem as some people like to make it out to be. Especially since I see many of those agreeing are new players, when long-term players understand these type of extended maintenance is not common in ESO, this past month has been extraordinary in that regard.CP: 2078 ** ESO+ 2025 Content Pass ** ~~ ***** Strictly a solo PvE quester *****
~~Started Playing: May 2015 | Stopped Playing: July 2025~~0 -
Danikat✭✭✭✭✭
✭✭✭✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.I completely agree that it's not something they have to do, but I do think it would be nice.
I have to admit 'downtime' is a bit of an alien concept to me. My first MMO was Ultima Online where the servers were largely separate and it was possible to have characters on more than 1 server, so they'd usually just take a few offline at a time and then people would play on the other ones until they were back up. Then (after a gap) I went to Guild Wars 1 & 2 which very rarely go offline at all. (And by very rarely I mean less than once a year.) I don't understand how they do that, in spite of having read a very detailed article about it, but I think it has something to do with their servers sharing data, including players accounts, between them so they take one offline to update it and the others "cover for it", allowing people to keep playing.
But I'm willing to accept that ZOS have to take the game offline to update it. As I said I don't understand servers well enough to comment myself, but I once told the IT guy at work about Guild Wars 2 updating whilst keeping the game running and the short version of his response was "it's their funeral". He seemed to be of the opinion that of course they'd never admit it but it probably causes them a lot of problems each time they update.
The people saying that we accepted an agreement that the game will not be available at all times are absolutely right, but I think there's an expectation in there that unless and until it gets shut down completely it will be up most of the time. Otherwise I would have thought many of the people who actually read it wouldn't have agreed to it.
For the record I'm not a subscriber myself. But part of the reason for that is I know it would really bother me if I paid for that time and then didn't get to use it because I was too busy. It would really bother me if I paid for that time and then couldn't use it because the game was offline a lot.
I know they used to give people free subscription time back when the game was pay-to-play if there were problems with your account or something which meant you couldn't play during the time you had paid for. So it seems reasonable to continue that system if there are problems with the servers which mean people cannot play during the time they paid for.PC EU player | She/her/hers | PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!
"Remember in this game we call life that no one said it's fair"3 -
ADarklore✭✭✭✭✭
✭✭✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.I completely agree that it's not something they have to do, but I do think it would be nice.
I have to admit 'downtime' is a bit of an alien concept to me. My first MMO was Ultima Online where the servers were largely separate and it was possible to have characters on more than 1 server, so they'd usually just take a few offline at a time and then people would play on the other ones until they were back up. Then (after a gap) I went to Guild Wars 1 & 2 which very rarely go offline at all. (And by very rarely I mean less than once a year.) I don't understand how they do that, in spite of having read a very detailed article about it, but I think it has something to do with their servers sharing data, including players accounts, between them so they take one offline to update it and the others "cover for it", allowing people to keep playing.
But I'm willing to accept that ZOS have to take the game offline to update it. As I said I don't understand servers well enough to comment myself, but I once told the IT guy at work about Guild Wars 2 updating whilst keeping the game running and the short version of his response was "it's their funeral". He seemed to be of the opinion that of course they'd never admit it but it probably causes them a lot of problems each time they update.
The people saying that we accepted an agreement that the game will not be available at all times are absolutely right, but I think there's an expectation in there that unless and until it gets shut down completely it will be up most of the time. Otherwise I would have thought many of the people who actually read it wouldn't have agreed to it.
For the record I'm not a subscriber myself. But part of the reason for that is I know it would really bother me if I paid for that time and then didn't get to use it because I was too busy. It would really bother me if I paid for that time and then couldn't use it because the game was offline a lot.
I know they used to give people free subscription time back when the game was pay-to-play if there were problems with your account or something which meant you couldn't play during the time you had paid for. So it seems reasonable to continue that system if there are problems with the servers which mean people cannot play during the time they paid for.
There are 720 hours in a 30-day month, so even being down 48 hours in a month ESO has still been up the overwhelming majority of the 30-day period.CP: 2078 ** ESO+ 2025 Content Pass ** ~~ ***** Strictly a solo PvE quester *****
~~Started Playing: May 2015 | Stopped Playing: July 2025~~0 -
moonbat✭✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.Don't like it then don't pay for ESO+
Logic here please.
No ESO+ means no funds coming into Zos.
Same can be said for Crown purchases.
No Funds coming into Zos be it from ESO+ or Crown purchases means someone isn't getting paid on their staff.
Someone not getting paid means less Staff to keep the game running right.
Maintenance has to be done ... We get that.
That is not the complaint here. The complaint is the fact that some of us that Subscribe don't feel we are getting our moneys worth aka not getting what we are paying for.
Yes. Telling people to just 'walk away 'is counter-productive. It will not improve the game one iota, in fact, longterm, if the customer service keeps falling short, people will leave in droves. Anyway, this argument is no different than the people who say that "if you don't like the current President/Prime Minister, then leave the country!!" - when the appropriate response should be - stay, but try to make things *better* for all of us who are here.
Ah yes, the sky is falling... one would think by the results of this poll... so far 57% of forum players do not agree, shows ZOS that it isn't as big of a problem as some people like to make it out to be. Especially since I see many of those agreeing are new players, when long-term players understand these type of extended maintenance is not common in ESO, this past month has been extraordinary in that regard.
""Ah yes, the sky is falling.""
Strawman.
Longterm, poor customer service is not a healthy business model for those companies whose business depends upon keeping paying customers happy.3 -
Ourorboros✭✭✭✭✭
✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.Another thing,
its also insulting how Gina and Jessica are giggling when they talk about very anoying bugs,
as if its something funny,
well these bugs arent funny and defenitly not something to giggle about from people that work for the company that is responsible for these fixing these bugs...
Either zos has a very dismal Public Relations dept., or foolishly has none. They are rather cavalier when addressing almost any topic. To be honest, it's surprising they even raised the issue of bugs on ESO Live, since they mostly tend to ignore anything negative in the game.
zos management seems to be comprised of amateurs making reactive decisions and little planning and fore-thought. They are badly in need of professional management.
PC/NA/DCBreton Sorcerer Maester.White - BB meets GoT >Master Crafter< { 9 Traits completed 4/23/15 }
TANSTAAFL--->There ain't no such thing as a free lunch.....Robert Heinlein
Women and cats will do as they please, and men and dogs should relax and get used to the idea....Heinlein
All those moments will be lost in time, like tears...in...rain. Time to die. "Blade Runner"
ESO: the game you hate to love and love to hate....( >_<) May RNG be with you (*,_,*)3 -
Divinius✭✭✭✭✭
✭No i disagree,ZoS can take the server down as much as they want without reprecussions.
No offense, but I'm 40 years old and have been playing MMOs since they were text-based and called MUDs, so I highly doubt that.
If you've played MMOs before, then you should know that they ALL have down-time, sometimes substantial, and most of them rarely (if ever) compensate for it. It's always in the TOS that you agree to, that "stuff" happens, and there's no guarantee of up-time.Edited by Divinius on August 15, 2016 4:30PM0 -
Tia413✭✭✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.Daemons_Bane wrote: »When signing the TOE/EULA you allowed them to do this..Besides, since they have such a small crew these days, would you rather have them fixing stuff, or spending their time adding those few hours of gametime to every eso+ account.?
I think you may be referring to Part 6 of the EULA.
If so, are you then saying you wouldn't complain even if the game wasn't able to be played for 1-2 days each week?
And if you answer Yes, you then are pretty much saying I don't mind paying for 30 days even though I won't be able to play for 7-14 days of it.
At one time I had that kind of money to just throw away like that also, but not anymore. I live off of a little over $700 a month.
I have to make every penny count.
2 -
ADarklore✭✭✭✭✭
✭✭✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.Don't like it then don't pay for ESO+
Logic here please.
No ESO+ means no funds coming into Zos.
Same can be said for Crown purchases.
No Funds coming into Zos be it from ESO+ or Crown purchases means someone isn't getting paid on their staff.
Someone not getting paid means less Staff to keep the game running right.
Maintenance has to be done ... We get that.
That is not the complaint here. The complaint is the fact that some of us that Subscribe don't feel we are getting our moneys worth aka not getting what we are paying for.
Yes. Telling people to just 'walk away 'is counter-productive. It will not improve the game one iota, in fact, longterm, if the customer service keeps falling short, people will leave in droves. Anyway, this argument is no different than the people who say that "if you don't like the current President/Prime Minister, then leave the country!!" - when the appropriate response should be - stay, but try to make things *better* for all of us who are here.
Ah yes, the sky is falling... one would think by the results of this poll... so far 57% of forum players do not agree, shows ZOS that it isn't as big of a problem as some people like to make it out to be. Especially since I see many of those agreeing are new players, when long-term players understand these type of extended maintenance is not common in ESO, this past month has been extraordinary in that regard.
""Ah yes, the sky is falling.""
Strawman.
Longterm, poor customer service is not a healthy business model for those companies whose business depends upon keeping paying customers happy.
You keep saying this, but fail to accept that YOU agreed to the TOS... and if you're not happy, you are free to leave... but trying to add an addendum to their TOS isn't going to work. How is that a strawman argument?!? Furthermore, ZOS can afford to lose disgruntled, angry, demanding players because many others will stay because they knew what they were accepting when signing on to play an MMO and agreeing to their TOS.CP: 2078 ** ESO+ 2025 Content Pass ** ~~ ***** Strictly a solo PvE quester *****
~~Started Playing: May 2015 | Stopped Playing: July 2025~~0 -
jedtb16_ESO✭✭✭✭✭
✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.Is this poll a joke? Do you guys want a refund for fixing game? For working to make It better? That's not even funny. Thinking that way can only make that bugs won't be repaired, cause Zenimax will loose money this way.
Whats also not funny is people claiming bugs getting fixed within maintenance and after maintenance the bugs are still very much in the game.
There have been quite some "emergency incrementals patches" lately,
and they wouldnt be needed if they really got to fix the things they said they fix with maintenance,
so dont pretend maintenance is really fixing things,
thats not funny at all to be claiming such things...
Apparently you didn't watch the ESO Live broadcast where they explained the process and how difficult it is to fix bugs and everything that goes into it.
In fact i did watch it,
but i dont fall the "sugar coating" on how difficult it is to fix these things,
it is theyr job,they get paid for it,
even though i watched it completly i think its insulting to try to "play this game" on us,
there are many more interesting and important things they can talk about in ESO live.
Another thing,
its also insulting how Gina and Jessica are giggling when they talk about very anoying bugs,
as if its something funny,
well these bugs arent funny and defenitly not something to giggle about from people that work for the company that is responsible for these fixing these bugs...
you clearly have no concept of what it is like to debug complex software.... so they giggled - people do that. what were you expecting, tears?2 -
moonbat✭✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.Don't like it then don't pay for ESO+
Logic here please.
No ESO+ means no funds coming into Zos.
Same can be said for Crown purchases.
No Funds coming into Zos be it from ESO+ or Crown purchases means someone isn't getting paid on their staff.
Someone not getting paid means less Staff to keep the game running right.
Maintenance has to be done ... We get that.
That is not the complaint here. The complaint is the fact that some of us that Subscribe don't feel we are getting our moneys worth aka not getting what we are paying for.
Yes. Telling people to just 'walk away 'is counter-productive. It will not improve the game one iota, in fact, longterm, if the customer service keeps falling short, people will leave in droves. Anyway, this argument is no different than the people who say that "if you don't like the current President/Prime Minister, then leave the country!!" - when the appropriate response should be - stay, but try to make things *better* for all of us who are here.
Ah yes, the sky is falling... one would think by the results of this poll... so far 57% of forum players do not agree, shows ZOS that it isn't as big of a problem as some people like to make it out to be. Especially since I see many of those agreeing are new players, when long-term players understand these type of extended maintenance is not common in ESO, this past month has been extraordinary in that regard.
""Ah yes, the sky is falling.""
Strawman.
Longterm, poor customer service is not a healthy business model for those companies whose business depends upon keeping paying customers happy.
You keep saying this, but fail to accept that YOU agreed to the TOS... and if you're not happy, you are free to leave... but trying to add an addendum to their TOS isn't going to work. How is that a strawman argument?!? Furthermore, ZOS can afford to lose disgruntled, angry, demanding players because many others will stay because they knew what they were accepting when signing on to play an MMO and agreeing to their TOS.
Thanks for taking the time to write something which completely fails to address my points.0 -
tat2mano✭✭✭✭Is this poll a joke? Do you guys want a refund for fixing game? For working to make It better? That's not even funny. Thinking that way can only make that bugs won't be repaired, cause Zenimax will loose money this way.
Whats also not funny is people claiming bugs getting fixed within maintenance and after maintenance the bugs are still very much in the game.
There have been quite some "emergency incrementals patches" lately,
and they wouldnt be needed if they really got to fix the things they said they fix with maintenance,
so dont pretend maintenance is really fixing things,
thats not funny at all to be claiming such things...
Apparently you didn't watch the ESO Live broadcast where they explained the process and how difficult it is to fix bugs and everything that goes into it.
In fact i did watch it,
but i dont fall the "sugar coating" on how difficult it is to fix these things,
it is theyr job,they get paid for it,
even though i watched it completly i think its insulting to try to "play this game" on us,
there are many more interesting and important things they can talk about in ESO live.
Another thing,
its also insulting how Gina and Jessica are giggling when they talk about very anoying bugs,
as if its something funny,
well these bugs arent funny and defenitly not something to giggle about from people that work for the company that is responsible for these fixing these bugs...
So they didn't tell you what YOU wanted to hear, so you don't agree and somehow think they're lying to us because your belief didn't match the reality of their explanation. Go figure.
Other MMO companies dont feel the need for theyr devs to go out on media to convince the players how hard and difficult theyr job is.They just do theyr job and dont need the special atention for it.
And it also simply doesnt interest me what goes into fixing it,
just fix it.
Apparently you didn't catch that this was a question asked by a PLAYER, so ZOS decided to respond by answering their question because it is a question that many players have. The fact that you 'aren't interested' in understanding what goes into a bug fix, but want to devote time to complaining about why things aren't being done to your satisfaction... well, I think that speaks for itself.
Guess you mean the "ask us anything" threat for eso live,
are you aware how many questions there are there?
Its very convenient for them to pick that one out so they can do theyr propagenda trick on us,
apparently it worked on you,on me it was unsuccesfull.
There are many more really important things people asked in that post that gets neglected.1 -
jedtb16_ESO✭✭✭✭✭
✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.A lot of you seem to be missing the point and instead choose to erect idiotic strawman arguments.
1) Yes, everyone can read a book or go for a walk if servers are down for an *unreasonable* amount of time. The point is the principle - we pay for a service, we expect that service. It is irrelevant whether or not people can entertain themselves in other ways.
2) I have been playing MMOs since 2001, and in every game - EQ1, WoW, LOTRO, when the servers were down for an *unreasonable* amount of time, players were compensated. It might be only for a few cents, but it is a gesture of goodwill on the part of the developers.
3) Of course server downtime is par for the course when it comes to MMOs. However, *unreasonable* downtime is *not* acceptable, and people have every right to complain when they are not getting the product that they paid for.
WELL SAID!
Except for this part...Yes, everyone can read a book or go for a walk if servers are down for an *unreasonable* amount of time
And I explained why in my post right after yours.
Thank you for speaking up. I notice that a lot of commenters on these threads seem to think that their experience applies to the rest of the world. That if they are happy to pay exhorbitant prices, then everyone else should feel the same! That if they can go for a hike while servers are down for 8+ hours, then everyone else should be able to as well! That if they have never suffered from an in-game bug, then those in-game bugs *objectively do not exist*. It is as if they are incapable of looking outside their own little bubble and realizing that their personal experience is *not* the be all and the end all.
exorbitant prices????
if you consider less than 50p a day (for eso+) is exorbitant then perhaps you should look elsewhere for entertainment.2 -
ADarklore✭✭✭✭✭
✭✭✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.Is this poll a joke? Do you guys want a refund for fixing game? For working to make It better? That's not even funny. Thinking that way can only make that bugs won't be repaired, cause Zenimax will loose money this way.
Whats also not funny is people claiming bugs getting fixed within maintenance and after maintenance the bugs are still very much in the game.
There have been quite some "emergency incrementals patches" lately,
and they wouldnt be needed if they really got to fix the things they said they fix with maintenance,
so dont pretend maintenance is really fixing things,
thats not funny at all to be claiming such things...
Apparently you didn't watch the ESO Live broadcast where they explained the process and how difficult it is to fix bugs and everything that goes into it.
In fact i did watch it,
but i dont fall the "sugar coating" on how difficult it is to fix these things,
it is theyr job,they get paid for it,
even though i watched it completly i think its insulting to try to "play this game" on us,
there are many more interesting and important things they can talk about in ESO live.
Another thing,
its also insulting how Gina and Jessica are giggling when they talk about very anoying bugs,
as if its something funny,
well these bugs arent funny and defenitly not something to giggle about from people that work for the company that is responsible for these fixing these bugs...
So they didn't tell you what YOU wanted to hear, so you don't agree and somehow think they're lying to us because your belief didn't match the reality of their explanation. Go figure.
Other MMO companies dont feel the need for theyr devs to go out on media to convince the players how hard and difficult theyr job is.They just do theyr job and dont need the special atention for it.
And it also simply doesnt interest me what goes into fixing it,
just fix it.
Apparently you didn't catch that this was a question asked by a PLAYER, so ZOS decided to respond by answering their question because it is a question that many players have. The fact that you 'aren't interested' in understanding what goes into a bug fix, but want to devote time to complaining about why things aren't being done to your satisfaction... well, I think that speaks for itself.
Guess you mean the "ask us anything" threat for eso live,
are you aware how many questions there are there?
Its very convenient for them to pick that one out so they can do theyr propagenda trick on us,
apparently it worked on you,on me it was unsuccesfull.
There are many more really important things people asked in that post that gets neglected.
Ah, that explains a lot, another conspiracy theorist.CP: 2078 ** ESO+ 2025 Content Pass ** ~~ ***** Strictly a solo PvE quester *****
~~Started Playing: May 2015 | Stopped Playing: July 2025~~0 -
moonbat✭✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.jedtb16_ESO wrote: »A lot of you seem to be missing the point and instead choose to erect idiotic strawman arguments.
1) Yes, everyone can read a book or go for a walk if servers are down for an *unreasonable* amount of time. The point is the principle - we pay for a service, we expect that service. It is irrelevant whether or not people can entertain themselves in other ways.
2) I have been playing MMOs since 2001, and in every game - EQ1, WoW, LOTRO, when the servers were down for an *unreasonable* amount of time, players were compensated. It might be only for a few cents, but it is a gesture of goodwill on the part of the developers.
3) Of course server downtime is par for the course when it comes to MMOs. However, *unreasonable* downtime is *not* acceptable, and people have every right to complain when they are not getting the product that they paid for.
WELL SAID!
Except for this part...Yes, everyone can read a book or go for a walk if servers are down for an *unreasonable* amount of time
And I explained why in my post right after yours.
Thank you for speaking up. I notice that a lot of commenters on these threads seem to think that their experience applies to the rest of the world. That if they are happy to pay exhorbitant prices, then everyone else should feel the same! That if they can go for a hike while servers are down for 8+ hours, then everyone else should be able to as well! That if they have never suffered from an in-game bug, then those in-game bugs *objectively do not exist*. It is as if they are incapable of looking outside their own little bubble and realizing that their personal experience is *not* the be all and the end all.
exorbitant prices????
if you consider less than 50p a day (for eso+) is exorbitant then perhaps you should look elsewhere for entertainment.
I was not referring to subscription fees.0 -
tat2mano✭✭✭✭I completely agree that it's not something they have to do, but I do think it would be nice.
I have to admit 'downtime' is a bit of an alien concept to me. My first MMO was Ultima Online where the servers were largely separate and it was possible to have characters on more than 1 server, so they'd usually just take a few offline at a time and then people would play on the other ones until they were back up. Then (after a gap) I went to Guild Wars 1 & 2 which very rarely go offline at all. (And by very rarely I mean less than once a year.) I don't understand how they do that, in spite of having read a very detailed article about it, but I think it has something to do with their servers sharing data, including players accounts, between them so they take one offline to update it and the others "cover for it", allowing people to keep playing.
But I'm willing to accept that ZOS have to take the game offline to update it. As I said I don't understand servers well enough to comment myself, but I once told the IT guy at work about Guild Wars 2 updating whilst keeping the game running and the short version of his response was "it's their funeral". He seemed to be of the opinion that of course they'd never admit it but it probably causes them a lot of problems each time they update.
The people saying that we accepted an agreement that the game will not be available at all times are absolutely right, but I think there's an expectation in there that unless and until it gets shut down completely it will be up most of the time. Otherwise I would have thought many of the people who actually read it wouldn't have agreed to it.
For the record I'm not a subscriber myself. But part of the reason for that is I know it would really bother me if I paid for that time and then didn't get to use it because I was too busy. It would really bother me if I paid for that time and then couldn't use it because the game was offline a lot.
I know they used to give people free subscription time back when the game was pay-to-play if there were problems with your account or something which meant you couldn't play during the time you had paid for. So it seems reasonable to continue that system if there are problems with the servers which mean people cannot play during the time they paid for.
There are 720 hours in a 30-day month, so even being down 48 hours in a month ESO has still been up the overwhelming majority of the 30-day period.
Maybe we should give them a Medal for it......
Thats really overwhelming...0 -
kevlarto_ESO✭✭✭✭✭
✭No i disagree,ZoS can take the server down as much as they want without reprecussions.I have been playing these games for a long time, server down time is a must, I have never got more than some in game trinket for a game that was down 24 hours at once, one time. with out serve down time and patches and upgrades to the system, the game would be in worse shape than it is now, it is as much a part of online game play as logging in.1 -
tat2mano✭✭✭✭
No offense, but I'm 40 years old and have been playing MMOs since they were text-based and called MUDs, so I highly doubt that.
If you've played MMOs before, then you should know that they ALL have down-time, sometimes substantial, and most of them rarely (if ever) compensate for it. It's always in the TOS that you agree to, that "stuff" happens, and there's no guarantee of up-time.
Then we have aprox the same age,being thrown in this world in March 1976,
the fun i had playing "pong".....
True they rarely do it,but some of them do it and those are the ones that mostly last a longer life,
and i hope this game will last long,
but i am not willing to let them take a walk with my money.2 -
Ourorboros✭✭✭✭✭
✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.Is this poll a joke? Do you guys want a refund for fixing game? For working to make It better? That's not even funny. Thinking that way can only make that bugs won't be repaired, cause Zenimax will loose money this way.
Whats also not funny is people claiming bugs getting fixed within maintenance and after maintenance the bugs are still very much in the game.
There have been quite some "emergency incrementals patches" lately,
and they wouldnt be needed if they really got to fix the things they said they fix with maintenance,
so dont pretend maintenance is really fixing things,
thats not funny at all to be claiming such things...
Apparently you didn't watch the ESO Live broadcast where they explained the process and how difficult it is to fix bugs and everything that goes into it.
In fact i did watch it,
but i dont fall the "sugar coating" on how difficult it is to fix these things,
it is theyr job,they get paid for it,
even though i watched it completly i think its insulting to try to "play this game" on us,
there are many more interesting and important things they can talk about in ESO live.
Another thing,
its also insulting how Gina and Jessica are giggling when they talk about very anoying bugs,
as if its something funny,
well these bugs arent funny and defenitly not something to giggle about from people that work for the company that is responsible for these fixing these bugs...
So they didn't tell you what YOU wanted to hear, so you don't agree and somehow think they're lying to us because your belief didn't match the reality of their explanation. Go figure.
Other MMO companies dont feel the need for theyr devs to go out on media to convince the players how hard and difficult theyr job is.They just do theyr job and dont need the special atention for it.
And it also simply doesnt interest me what goes into fixing it,
just fix it.
Apparently you didn't catch that this was a question asked by a PLAYER, so ZOS decided to respond by answering their question because it is a question that many players have. The fact that you 'aren't interested' in understanding what goes into a bug fix, but want to devote time to complaining about why things aren't being done to your satisfaction... well, I think that speaks for itself.
Guess you mean the "ask us anything" threat for eso live,
are you aware how many questions there are there?
Its very convenient for them to pick that one out so they can do theyr propagenda trick on us,
apparently it worked on you,on me it was unsuccesfull.
There are many more really important things people asked in that post that gets neglected.
Ah, that explains a lot, another conspiracy theorist.
zos would hardly be the first company to show flowers in one hand, while hiding something ugly behind the back in the other hand.
PC/NA/DCBreton Sorcerer Maester.White - BB meets GoT >Master Crafter< { 9 Traits completed 4/23/15 }
TANSTAAFL--->There ain't no such thing as a free lunch.....Robert Heinlein
Women and cats will do as they please, and men and dogs should relax and get used to the idea....Heinlein
All those moments will be lost in time, like tears...in...rain. Time to die. "Blade Runner"
ESO: the game you hate to love and love to hate....( >_<) May RNG be with you (*,_,*)2 -
CapnPhoton✭✭✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.You don't get compensated for time away from the game when you work so why should you get comped for when they work?
Even though downtime, unexpected or planned has been happening since the beginning of time in order to keep the game running...it is now unacceptable I guess. But you realize that if it didn't go down and the game ran like crap, they would complain even more. You can either 'spoon feed' people or ignore them.
As for someone that may have a disorder where they can't leave the house, I feel for the situation as I know someone experiencing it. It's a difficult process and there are good and bad days. I hope that the person who posted that tries to stay positive. However, there are still other things to do in the home and I can see how if the game is too important, a downtime could make the anxiety worse. If a person does not have alternatives, the game could amplify the disorder.Xbox One NA Aldmeri Dominion2 -
Tia413✭✭✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.ESO Plus is an optional choice. Zenimax doesn't owe the consumer anything more than the established benefits to the subscription.
Ok I get this, but let me ask this:
If I was to cancel my ESO+ (and lets just say "others" did as well also) which includes all the DLC packs and we didn't buy the DLC Game Packs either because of our bad experiences with these Extended Maintenances while being an ESO+ member, would this not be reflected in the game because of how many would no longer be able to access those areas?
Ofc I am New to the game so not sure if free members can still access the DLC areas or not, so this is just a hypothetical at this point.
But I am assuming if the DLC Packs are available to buy that that would mean you can't access those areas until you buy them, otherwise what would be the point of even selling them?
Now to continue on with the path I was going in.
Let's assume I am right about not being able to go to the DLC areas if you play as a F2P. Would that not mean there would be less players to do things with in those areas like for Dungeons, Etc?
And if I am right , Is this what you really want?
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