24 hours of ESO+ refund when downtimes exceed 24 hours in 30 days.
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tat2mano✭✭✭✭bottleofsyrup wrote: »Lol, $0.50?You want a 50p refund?
If you read the OP you see that i dont want money back,cause i didnt "loose" money,
i would apreciate however getting ESO+ time back when we get extreme downtimes in a certain period of time,
cause thats what i "lost",
gametime of my ESO+.
More then 24 hours of downtime in 30 days for a game that isnt Beta is extreme imo.1 -
ADarklore✭✭✭✭✭
✭✭✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.lolo_01b16_ESO wrote: »Sure, downtimes can be annoying, especially if they happen during your personal prime time due to time zones. But I don't think zos giving hand outs to players because of regular maintenances is a good idea. It could lead to zos delaying some bug fixes to not have to give away free eso+.
Poll isn't about regular maintenance, it's about regular overextended maintenance with no clear window or expectations set.
^this
And if you fanboys always trying your hard to sweep it under the rug, well then in the future I'm afraid, this will be a normal occurence.
This is why we can't have nice things.
No, this is why we now live in a world where people have no sense of personal responsibility and an overwhelming sense of entitlement. Because they think that if they don't get their way, they're entitled to something. Instead of realizing that, ZOS isn't forcing you to play this game, their not forcing you to subscribe, and maintenance is covered in their TOS... if you don't like all the extended downtimes, then you can take some personal responsibility for your decisions and walk away from the game.CP: 2078 ** ESO+ 2025 Content Pass ** ~~ ***** Strictly a solo PvE quester *****
~~Started Playing: May 2015 | Stopped Playing: July 2025~~2 -
lolo_01b16_ESO✭✭✭✭✭
✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.
Maybe you should read the op again:lolo_01b16_ESO wrote: »Sure, downtimes can be annoying, especially if they happen during your personal prime time due to time zones. But I don't think zos giving hand outs to players because of regular maintenances is a good idea. It could lead to zos delaying some bug fixes to not have to give away free eso+.
Poll isn't about regular maintenance, it's about regular overextended maintenance with no clear window or expectations set.
And 24h per month is something that will easiely reached just by adding one patch and one maintenance night per week which is in my opinion reasonable.This is not a post/poll about maintenance,
its about more then just that,
its about all the downtime,including regular maintenance.2 -
jedtb16_ESO✭✭✭✭✭
✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.i would far rather they take the servers down as and when they deem necessary than not.0 -
Wow✭✭✭✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.lolo_01b16_ESO wrote: »Sure, downtimes can be annoying, especially if they happen during your personal prime time due to time zones. But I don't think zos giving hand outs to players because of regular maintenances is a good idea. It could lead to zos delaying some bug fixes to not have to give away free eso+.
Poll isn't about regular maintenance, it's about regular overextended maintenance with no clear window or expectations set.
^this
And if you fanboys always trying your hard to sweep it under the rug, well then in the future I'm afraid, this will be a normal occurence.
This is why we can't have nice things.
No, this is why we now live in a world where people have no sense of personal responsibility and an overwhelming sense of entitlement. Because they think that if they don't get their way, they're entitled to something. Instead of realizing that, ZOS isn't forcing you to play this game, their not forcing you to subscribe, and maintenance is covered in their TOS... if you don't like all the extended downtimes, then you can take some personal responsibility for your decisions and walk away from the game.
I'm okay with 1 week of full downtime, if they fix the Dungeon FinderI'm a Godot Engine and GameMaker enthusiast from the most populated island on earth, Java, Indonesia. Coffee is my staple fuel, and durian is my favourite fruit. I'm currently building a Visual Novel.0 -
Nilmot✭✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.Joins 24 hour gym, is ok with them being closed every Monday.2 -
tat2mano✭✭✭✭DC Universe Online... uhm nope never played it.
No real interest either, It sounds to me like DCUO is just poorly programmed and an awful environment.
And Again I am not saying no maint, I am wondering at the duration and crazy extensions last minute that have become the norm.
I do have some experience with servers, maintaining database farms and I do understand required maintenance, I also understand that you need to weigh maintenance against disruption and time down against system usability.
There are times it is unavoidable, but when every week becomes another emergency extension, maybe it is time to look at your policies and procedures...
That is all.
This I do agree with. I don't know why suddenly we are having 'extended' downtimes for maintenance and why so many frequent 'emergency extensions'. I have long said that ZOS really needs to re-evaluate its staff and start looking for more qualified people with much more experience than clearly those currently at ZOS have. I think in many respects it appears their employees are in over their heads but ZOS refuses to address that as the cause, instead of doing what it necessary to bring together a talented, experienced team... but perhaps that is out of their budget.
This is indeed a considerable part of the "problem" of these extended downtimes lately i think,
them being understaffed,but thats theyr own responsibilty to get that taken care of,
it cant be so that we have to suffer the consequenses for that.
1 -
ADarklore✭✭✭✭✭
✭✭✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.DC Universe Online... uhm nope never played it.
No real interest either, It sounds to me like DCUO is just poorly programmed and an awful environment.
And Again I am not saying no maint, I am wondering at the duration and crazy extensions last minute that have become the norm.
I do have some experience with servers, maintaining database farms and I do understand required maintenance, I also understand that you need to weigh maintenance against disruption and time down against system usability.
There are times it is unavoidable, but when every week becomes another emergency extension, maybe it is time to look at your policies and procedures...
That is all.
This I do agree with. I don't know why suddenly we are having 'extended' downtimes for maintenance and why so many frequent 'emergency extensions'. I have long said that ZOS really needs to re-evaluate its staff and start looking for more qualified people with much more experience than clearly those currently at ZOS have. I think in many respects it appears their employees are in over their heads but ZOS refuses to address that as the cause, instead of doing what it necessary to bring together a talented, experienced team... but perhaps that is out of their budget.
This is indeed a considerable part of the "problem" of these extended downtimes lately i think,
them being understaffed,but thats theyr own responsibilty to get that taken care of,
it cant be so that we have to suffer the consequenses for that.
Tell that to the oil industry when they have a refinery fire and gas prices suddenly shoot up $1/gal; customers ALWAYS suffer the consequences. OUR responsibility as customers is how we handle those consequences... do we accept them and deal with it, or do we rant, rave, cry like children about the 'unfair' world, which, in the end, doesn't change anything anyway. I prefer to accept what is and deal with the reality of it all.CP: 2078 ** ESO+ 2025 Content Pass ** ~~ ***** Strictly a solo PvE quester *****
~~Started Playing: May 2015 | Stopped Playing: July 2025~~0 -
Ourorboros✭✭✭✭✭
✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.I look at ESO subscription as a paid service. Just like Netflix, Comcast, Verizon, etc. I don't expect any of those services to never have problems, and don't freak out when they do, unless it is for considerable time without resolution. Then, I will call CS to get refund on my bill, or otherwise offset my loss of service. These other companies almost always offset the service disruption in some way. Why should ESO be held to a less stringent standard? Because it's a game? Would you accept this from Netflix, since it's only a different entertainment business, or would you perhaps cancel Netflix? I don't watch TV or Netflix 24/7, but I pay for the right to do that. I accept reasonable downtime for ESO, but I think OP proposal is not unreasonable for a business to offer their customers. It's not anymore entitlement than other services for which you pay.PC/NA/DCBreton Sorcerer Maester.White - BB meets GoT >Master Crafter< { 9 Traits completed 4/23/15 }
TANSTAAFL--->There ain't no such thing as a free lunch.....Robert Heinlein
Women and cats will do as they please, and men and dogs should relax and get used to the idea....Heinlein
All those moments will be lost in time, like tears...in...rain. Time to die. "Blade Runner"
ESO: the game you hate to love and love to hate....( >_<) May RNG be with you (*,_,*)2 -
ADarklore✭✭✭✭✭
✭✭✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.Ourorboros wrote: »I look at ESO subscription as a paid service. Just like Netflix, Comcast, Verizon, etc. I don't expect any of those services to never have problems, and don't freak out when they do, unless it is for considerable time without resolution. Then, I will call CS to get refund on my bill, or otherwise offset my loss of service. These other companies almost always offset the service disruption in some way. Why should ESO be held to a less stringent standard? Because it's a game? Would you accept this from Netflix, since it's only a different entertainment business, or would you perhaps cancel Netflix? I don't watch TV or Netflix 24/7, but I pay for the right to do that. I accept reasonable downtime for ESO, but I think OP proposal is not unreasonable for a business to offer their customers. It's not anymore entitlement than other services for which you pay.
You're comparing apples to oranges... and you also noted that YOU have to call in order to get a refund... they don't just blanket refund every one of their customers. There is a player in these forums who has the best quote ever in his signature, it's from Rich Lambert in regards to problems with the game and Rich says, "You're not forced to be here".CP: 2078 ** ESO+ 2025 Content Pass ** ~~ ***** Strictly a solo PvE quester *****
~~Started Playing: May 2015 | Stopped Playing: July 2025~~0 -
tat2mano✭✭✭✭DC Universe Online... uhm nope never played it.
No real interest either, It sounds to me like DCUO is just poorly programmed and an awful environment.
And Again I am not saying no maint, I am wondering at the duration and crazy extensions last minute that have become the norm.
I do have some experience with servers, maintaining database farms and I do understand required maintenance, I also understand that you need to weigh maintenance against disruption and time down against system usability.
There are times it is unavoidable, but when every week becomes another emergency extension, maybe it is time to look at your policies and procedures...
That is all.
This I do agree with. I don't know why suddenly we are having 'extended' downtimes for maintenance and why so many frequent 'emergency extensions'. I have long said that ZOS really needs to re-evaluate its staff and start looking for more qualified people with much more experience than clearly those currently at ZOS have. I think in many respects it appears their employees are in over their heads but ZOS refuses to address that as the cause, instead of doing what it necessary to bring together a talented, experienced team... but perhaps that is out of their budget.
This is indeed a considerable part of the "problem" of these extended downtimes lately i think,
them being understaffed,but thats theyr own responsibilty to get that taken care of,
it cant be so that we have to suffer the consequenses for that.
Tell that to the oil industry when they have a refinery fire and gas prices suddenly shoot up $1/gal; customers ALWAYS suffer the consequences. OUR responsibility as customers is how we handle those consequences... do we accept them and deal with it, or do we rant, rave, cry like children about the 'unfair' world, which, in the end, doesn't change anything anyway. I prefer to accept what is and deal with the reality of it all.
Why do people on here compare other posters that take the time to give a good argument to spoiled crying kids so frequently,
not very contructive imo.
You say its our responsibility as customers how we handle these cases,
well thats what i did when i started this poll.
The world is unfair,true there,
but i dont come here crying about all whats good and bad in this world,
i created a very specific poll on the forum of the game where this is adressed to.
Thats where this forum is for.0 -
ADarklore✭✭✭✭✭
✭✭✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.DC Universe Online... uhm nope never played it.
No real interest either, It sounds to me like DCUO is just poorly programmed and an awful environment.
And Again I am not saying no maint, I am wondering at the duration and crazy extensions last minute that have become the norm.
I do have some experience with servers, maintaining database farms and I do understand required maintenance, I also understand that you need to weigh maintenance against disruption and time down against system usability.
There are times it is unavoidable, but when every week becomes another emergency extension, maybe it is time to look at your policies and procedures...
That is all.
This I do agree with. I don't know why suddenly we are having 'extended' downtimes for maintenance and why so many frequent 'emergency extensions'. I have long said that ZOS really needs to re-evaluate its staff and start looking for more qualified people with much more experience than clearly those currently at ZOS have. I think in many respects it appears their employees are in over their heads but ZOS refuses to address that as the cause, instead of doing what it necessary to bring together a talented, experienced team... but perhaps that is out of their budget.
This is indeed a considerable part of the "problem" of these extended downtimes lately i think,
them being understaffed,but thats theyr own responsibilty to get that taken care of,
it cant be so that we have to suffer the consequenses for that.
Tell that to the oil industry when they have a refinery fire and gas prices suddenly shoot up $1/gal; customers ALWAYS suffer the consequences. OUR responsibility as customers is how we handle those consequences... do we accept them and deal with it, or do we rant, rave, cry like children about the 'unfair' world, which, in the end, doesn't change anything anyway. I prefer to accept what is and deal with the reality of it all.
Why do people on here compare other posters that take the time to give a good argument to spoiled crying kids so frequently,
not very contructive imo.
You say its our responsibility as customers how we handle these cases,
well thats what i did when i started this poll.
The world is unfair,true there,
but i dont come here crying about all whats good and bad in this world,
i created a very specific poll on the forum of the game where this is adressed to.
Thats where this forum is for.
Well I don't consider clogging these forums with these type of polls or posts to be very constructive because ZOS isn't going to change simply because a couple hundred forum users make comments... the only thing posts like this do are add fuel to the fire by adding more negativity to the forums IMO. So if you want to complain, then don't complain when people don't agree with you or make counter arguments.CP: 2078 ** ESO+ 2025 Content Pass ** ~~ ***** Strictly a solo PvE quester *****
~~Started Playing: May 2015 | Stopped Playing: July 2025~~0 -
tat2mano✭✭✭✭"You're not forced to be here".
And if they neglect complains from players to long i am afraid they will loose a substantial part of theyr player base,
that would be a shame cause i like the game and hope it still has a long life to go,
thats also why "we" complain out here,
we dont do that because we hate the game,we complain because we like it,
but we dont like it when we get neglected.2 -
Tia413✭✭✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.I live on a monthly income, so I prefer to get what I am paying for.
I have played many MMO's in the past SWTOR, (PWI, FW and JD (all by the same company), WoW, Rift to name a few.
And I agree with what others have said about Rift and WoW and their game companies issuing refunds for extended downtime.
I was a sub on Rift and still am on WoW , and yes when there is an extended Maintenance they both reimburse their subscribers.
The only game I have played which had an EXTENDED MAINTENANCE that lasted over 6-8 hours and players didn't get reimbursed for their game time was FW. And that is because you don't need a SUB to play it.
It also wasn't even PWE's fault, entirely. Their East Coast server got DDos'd and we were politely invited to come play on the West Coast server till the East Coast server came back up.
To those of you whom are telling us that are voting YES to just leave the game, I would just like to say "What If" we all did what you suggested?
"What If" we are all subs and we take that money out of Zos' financial funds?
"What If" we are the ones whom are helping to keep what staff is still here , here?
What then?
I know ... you just move on to the next game
Please use logic when speaking.
Running off paying customers is not a good way for any Sub-Based game to stay online for long
*** On a Side Note let me say I have only been playing for 15 days so far, and I am already contemplating on Canceling my Sub because of this very issue we are all discussing.Edited by Tia413 on August 15, 2016 2:07PM2 -
Ourorboros✭✭✭✭✭
✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.Ourorboros wrote: »I look at ESO subscription as a paid service. Just like Netflix, Comcast, Verizon, etc. I don't expect any of those services to never have problems, and don't freak out when they do, unless it is for considerable time without resolution. Then, I will call CS to get refund on my bill, or otherwise offset my loss of service. These other companies almost always offset the service disruption in some way. Why should ESO be held to a less stringent standard? Because it's a game? Would you accept this from Netflix, since it's only a different entertainment business, or would you perhaps cancel Netflix? I don't watch TV or Netflix 24/7, but I pay for the right to do that. I accept reasonable downtime for ESO, but I think OP proposal is not unreasonable for a business to offer their customers. It's not anymore entitlement than other services for which you pay.
You're comparing apples to oranges... and you also noted that YOU have to call in order to get a refund... they don't just blanket refund every one of their customers. There is a player in these forums who has the best quote ever in his signature, it's from Rich Lambert in regards to problems with the game and Rich says, "You're not forced to be here".
I pay for ESO sub, I pay for Netflix, I pay for Comcast. How exactly am I comparing apples to oranges? These are ALL services for which I pay. Like I said, why should ESO be held to a lower standard from other paid services?
Funny you mention calling other services for CS. zos did a cute number on that when they removed telephone support and instituted an automated email CS that is slow and requires constant back and forth to resolve issues. Otherwise, I WOULD call.
I'm also not forced to keep Netflix, Comcast, etc. Like ESO, I'm willing to accept reasonable service interruption. But when the disruption out-weighs the benefit, I will find alternatives. I think other companies recognize this, and deal with it through Customer Service. ESO on the other hand, has arrogantly nerfed CS, and is not responsive to customer complaints, like this thread. So go ahead and defend them. Eventually, you'll only be playing with other brownies.PC/NA/DCBreton Sorcerer Maester.White - BB meets GoT >Master Crafter< { 9 Traits completed 4/23/15 }
TANSTAAFL--->There ain't no such thing as a free lunch.....Robert Heinlein
Women and cats will do as they please, and men and dogs should relax and get used to the idea....Heinlein
All those moments will be lost in time, like tears...in...rain. Time to die. "Blade Runner"
ESO: the game you hate to love and love to hate....( >_<) May RNG be with you (*,_,*)2 -
tat2mano✭✭✭✭Ourorboros wrote: »ESO on the other hand, has arrogantly nerfed CS, and is not responsive to customer complaints, like this thread. So go ahead and defend them. Eventually, you'll only be playing with other brownies.
ZoS indeed doesnt do much to be repsonsive to threads on the forum,
and a lot of times they just chit-chat about things that has nothing to do with the game on here,Gina and Jessica,
if they adress real anoying issues/bugs on ESO live they giggle about it,as if its something funny,
that is how serious they take our complaints,
at least thats the feeling i get from it.
And about CS,they send surveys about ur experience with CS when ur ticket is still "unresolved"....
0 -
Tandor✭✭✭✭✭
✭✭✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.Some people need to make up their minds whether they want compensation because the game is broken or compensation because the game is being fixed, they can't expect compensation for both as is so often the case here. I don't personally want any compensation at all, the game runs very smoothly for me and my life isn't dependent on being able to access it 24/30.0 -
Tia413✭✭✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.
To those of you whom are telling us that are voting YES to just leave the game, I would just like to say "What If" we all did what you suggested?
"What If" we are all subs and we take that money out of Zos' financial funds?
"What If" we are the ones whom are helping to keep what staff is still here , here?
What then?
I know ... you just move on to the next game
Please use logic when speaking.
Running off paying customers is not a good way for any Sub-Based game to stay online for long
*** On a Side Note let me say I have only been playing for 15 days so far, and I am already contemplating on Canceling my Sub because of this very issue we are all discussing.Ourorboros wrote: »
So go ahead and defend them. Eventually, you'll only be playing with other brownies.
Exactly the point I am trying to make in the above part of my thread.0 -
Cazic✭✭✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.Meh.. its a mmo.0 -
tat2mano✭✭✭✭Some people need to make up their minds whether they want compensation because the game is broken or compensation because the game is being fixed, they can't expect compensation for both as is so often the case here. I don't personally want any compensation at all, the game runs very smoothly for me and my life isn't dependent on being able to access it 24/30.
Being fixed?
If you check the forum you notice that group bugs isnt fixed so it wasnt being fixed at all,
if they really would fix the things they say they fix.......0 -
Tandor✭✭✭✭✭
✭✭✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.Some people need to make up their minds whether they want compensation because the game is broken or compensation because the game is being fixed, they can't expect compensation for both as is so often the case here. I don't personally want any compensation at all, the game runs very smoothly for me and my life isn't dependent on being able to access it 24/30.
Being fixed?
If you check the forum you notice that group bugs isnt fixed so it wasnt being fixed at all,
if they really would fix the things they say they fix.......
I'm not sure which you're claiming, that it wasn't fixed because it wasn't in the patch notes or that it's still broken despite having been included in the patch notes. It was omitted from the patch notes when first published, but has since been added in. Have you tried the fix yet?
I've only had a single broken quest by way of issues with the game since the PC launch, and when I encountered the bug and checked the forum it had just been acknowledged and was fixed in the following week's incremental patch, so they do fix things - obviously some quicker than others
! 0 -
Rastoide✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.Makes more sense to have your ESO+ time to be "consumed" when you're logged in..
"ZOS, refound me 8hs of my ESO+ time everyday because I can't play when i'm sleeping! :sadface:"0 -
tat2mano✭✭✭✭Some people need to make up their minds whether they want compensation because the game is broken or compensation because the game is being fixed, they can't expect compensation for both as is so often the case here. I don't personally want any compensation at all, the game runs very smoothly for me and my life isn't dependent on being able to access it 24/30.
Being fixed?
If you check the forum you notice that group bugs isnt fixed so it wasnt being fixed at all,
if they really would fix the things they say they fix.......
I'm not sure which you're claiming, that it wasn't fixed because it wasn't in the patch notes or that it's still broken despite having been included in the patch notes. It was omitted from the patch notes when first published, but has since been added in. Have you tried the fix yet?
I've only had a single broken quest by way of issues with the game since the PC launch, and when I encountered the bug and checked the forum it had just been acknowledged and was fixed in the following week's incremental patch, so they do fix things - obviously some quicker than others !
If they fix things like they should there is no incremental needed,
as if there isnt enough downtime already.....
I mentioned the group bug and no quest bug,
but since you named it,
i recently complained a bugged quest,i found out this quest is bugged for over 2 years,
the tip i got was to go on with the other quests and wait till it gets fixed,
its bugged for over 2 years so i dont think it will be fixed in the near future.....
yep they are very quick indeed......0 -
Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.Some people need to make up their minds whether they want compensation because the game is broken or compensation because the game is being fixed, they can't expect compensation for both as is so often the case here. I don't personally want any compensation at all, the game runs very smoothly for me and my life isn't dependent on being able to access it 24/30.
I agree. I'm the same way. I do like getting my time in but if I miss time due to maintenance I just wait it out. There's other things I can do instead
Unfortunately, I can't change my vote but I do agree with you Edited by KimberlyannKitsuragi on August 15, 2016 3:02PMFeel free to add me. I'm part of the Gummy Guars PC/Mac NA server. Master crafter and working on getting 9 traits on everything0 -
TheDarkoil✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.Well the maintenance runs while I'm at work so I don't lose out on any game time and I really don't care about a 30p refund a month.0
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Ourorboros✭✭✭✭✭
✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.Makes more sense to have your ESO+ time to be "consumed" when you're logged in..
"ZOS, refound me 8hs of my ESO+ time everyday because I can't play when i'm sleeping! :sadface:"
No one is asking for this, and it's a pretty lame excuse for poor service. Do you expect your telephone to work in the middle of the night, when you're sleeping, in case of an emergency, or you have a pizza craving ? If you can't sleep, wouldn't you expect your TV or Netflix to provide some boring content to lull you to sleep? How would you feel if these paid services didn't work when you wanted them to? How is ESO different when paying for a subscription? Again, reasonable disruption is expected, but extensive disruption equals bad service. Why does that concept seem so hard to grasp for some of you? PC/NA/DCBreton Sorcerer Maester.White - BB meets GoT >Master Crafter< { 9 Traits completed 4/23/15 }
TANSTAAFL--->There ain't no such thing as a free lunch.....Robert Heinlein
Women and cats will do as they please, and men and dogs should relax and get used to the idea....Heinlein
All those moments will be lost in time, like tears...in...rain. Time to die. "Blade Runner"
ESO: the game you hate to love and love to hate....( >_<) May RNG be with you (*,_,*)1 -
yodased✭✭✭✭✭
✭✭✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.That would should is one of most dangerous concepts we have.
Applying moral clauses to a business model is dubious at best.
Tl;dr really weigh the fun you have in game vs the business practices you are supporting.0 -
Tandor✭✭✭✭✭
✭✭✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.Ourorboros wrote: »Makes more sense to have your ESO+ time to be "consumed" when you're logged in..
"ZOS, refound me 8hs of my ESO+ time everyday because I can't play when i'm sleeping! :sadface:"
No one is asking for this, and it's a pretty lame excuse for poor service. Do you expect your telephone to work in the middle of the night, when you're sleeping, in case of an emergency, or you have a pizza craving ? If you can't sleep, wouldn't you expect your TV or Netflix to provide some boring content to lull you to sleep? How would you feel if these paid services didn't work when you wanted them to? How is ESO different when paying for a subscription? Again, reasonable disruption is expected, but extensive disruption equals bad service. Why does that concept seem so hard to grasp for some of you?
Firstly because it's a completely false analogy, a fixed telephone line is totally different to an evolving online computer game.
Secondly, because some of us don't consider the downtime with ESO to represent "extensive disruption", let alone disruption that is extensive enough to warrant compensation.0 -
Tia413✭✭✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.I expect downtime for Maintenance on any MMO I am currently playing.
I am also NEW to the game and I am already thinking about Canceling my ESO+.
I also overheard someone in a Zone chat say "If I had known Group Finder was broken I wouldn't have even Subbed".
Does that not say something?
I like the game but I am very dissatisfied with the amount of downtime I have experienced since beginning the game 15 days ago. I just feel that I am Paying for more downtime in comparison to my actually game play time atm.
It's already bad enough that the Sub is for 30 days and some months have 31 days and I only get paid on the 1st of each month.
So I will have to go a little over 24 hours at times playing as a non-sub at times because of this.
So I already feel Penalized because of my Source of Income.
Do you people not realize that without us paying customers, be it ESO+ or Crowns this game will go down really fast?
Sure you don't have to Sub to play it, but think about it...Does the Zos Staff work for free?
Why is there a Crown Store?
Why is there ESO+ ?
It's obviously there because the Zos Team needs us to spend our money to help pay their staff.
I highly doubt that they will gonna continue working on this Project if they aren't getting paid.
And we the Subbers and the Crown buyers are the ones who help with that.
So what exactly is wrong with us asking to get what we paid for or for some form of compensation for it when we are not?
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