Maintenance for the week of September 15:
• PC/Mac: NA and EU megaservers for patch maintenance – September 15, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PC/Mac: NA and EU megaservers for patch maintenance – September 15, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
24 hours of ESO+ refund when downtimes exceed 24 hours in 30 days.
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tat2mano✭✭✭✭ESO Plus is an optional choice. Zenimax doesn't owe the consumer anything more than the established benefits to the subscription.
Ok I get this, but let me ask this:
If I was to cancel my ESO+ (and lets just say "others" did as well also) which includes all the DLC packs and we didn't buy the DLC Game Packs either because of our bad experiences with these Extended Maintenances while being an ESO+ member, would this not be reflected in the game because of how many would no longer be able to access those areas?
Ofc I am New to the game so not sure if free members can still access the DLC areas or not, so this is just a hypothetical at this point.
But I am assuming if the DLC Packs are available to buy that that would mean you can't access those areas until you buy them, otherwise what would be the point of even selling them?
Now to continue on with the path I was going in.
Let's assume I am right about not being able to go to the DLC areas if you play as a F2P. Would that not mean there would be less players to do things with in those areas like for Dungeons, Etc?
And if I am right , Is this what you really want?
Indeed,if you dont have ESO+ and dont have the DLC of a certain area you cant enter that area.1 -
Acrolas✭✭✭✭✭
✭✭✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.If only there were a Section 6 of the TOS to explain this stuff... oh well...
"ZeniMax does not guarantee that any Services will be available at all times"
"ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services"
"Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion."
And other fun stuff you didn't read as you quickly scrolled down so you could get past that pre-login wall of text.signing off0 -
Tia413✭✭✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.Don't like it then don't pay for ESO+
Logic here please.
No ESO+ means no funds coming into Zos.
Same can be said for Crown purchases.
No Funds coming into Zos be it from ESO+ or Crown purchases means someone isn't getting paid on their staff.
Someone not getting paid means less Staff to keep the game running right.
Maintenance has to be done ... We get that.
That is not the complaint here. The complaint is the fact that some of us that Subscribe don't feel we are getting our moneys worth aka not getting what we are paying for.
Then the point is, if you don't feel like you're getting what you're paying for, then don't pay... walk away. But being unrealistic in understanding how difficult it is to run a mega-server based MMO with millions of players around the globe and expecting there aren't going to be glitches, crashes, worn out servers, etc. What I've seen in this last month is not indicative of how ESO typically runs... there have been a lot of extended downtimes this month, but it is not a typically common occurrence.
Point is..... for every ESO+ lost that loss is hurting a ZOS employee somewhere in their business.
And if many ESO+s are lost that could mean someone either gets laid off or possibly even put out of a job.
That is that many Less Employees to do the job they were hired to do.
Which could also end up causing even longer maintenances every time there is one, even longer times for bug fixes (possibly not even ANY fix) and even worse CS than has already been described in this thread.
I know that can't be what you really want?1 -
yodased✭✭✭✭✭
✭✭✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.Just insane the level of addiction rearing it's head here.
It's a game, a fun one sometimes, but a game. The person saying this game gives them a reason to live, well seek help.
What happens when the game inevitably goes offline? You don't have a reason to go on? That is a bit much to swallow.
Maybe gaming in general, social communication through the internet, sure, but this one specific game? Nah.
Also, define reasonable.
If they said, we are taking the game down for 6 months and when it's back all bugs and lag will be fixed, is that not reasonable?
If they have a power outage in their server farm and the entire grid goes dark, how reasonable is a downtime?
They get ddosed, how about that? How long is a reasonable amount of time to get attacked?
Sure you want to play 24/7 I get it, but really try to think about the level of 'need' being displayed here.
Compensation in future playing t i me for lost playing time is circular logic anyway, because who determines what time was lost for whom? Blanketly give people free time for time they couldn't play anyway?
Server maintenance is always while I'm at work, it never affects me, so I should get completely free time from the company at this time?
Tl;dr really weigh the fun you have in game vs the business practices you are supporting.1 -
tat2mano✭✭✭✭If only there were a Section 6 of the TOS to explain this stuff... oh well...
"ZeniMax does not guarantee that any Services will be available at all times"
"ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services"
"Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion."
And other fun stuff you didn't read as you quickly scrolled down so you could get past that pre-login wall of text.
Its in the OP,
"We couldnt force ZoS into this because of the agreement we all had to agree with when we installed the game,
but i like to see what the average players that are active on the forum thinks about this."..
0 -
Cazzy✭✭✭✭✭
✭✭✭bottleofsyrup wrote: »Lol, $0.50?You want a 50p refund?
If you read the OP you see that i dont want money back,cause i didnt "loose" money,
i would apreciate however getting ESO+ time back when we get extreme downtimes in a certain period of time,
cause thats what i "lost",
gametime of my ESO+.
More then 24 hours of downtime in 30 days for a game that isnt Beta is extreme imo.
Although I agree, I think it says in their ToS ( @Acrolas got there first):If only there were a Section 6 of the TOS to explain this stuff... oh well...
"ZeniMax does not guarantee that any Services will be available at all times"
"ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services"
"Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion."
And other fun stuff you didn't read as you quickly scrolled down so you could get past that pre-login wall of text.Edited by Cazzy on August 15, 2016 5:18PM0 -
tat2mano✭✭✭✭Don't like it then don't pay for ESO+
Logic here please.
No ESO+ means no funds coming into Zos.
Same can be said for Crown purchases.
No Funds coming into Zos be it from ESO+ or Crown purchases means someone isn't getting paid on their staff.
Someone not getting paid means less Staff to keep the game running right.
Maintenance has to be done ... We get that.
That is not the complaint here. The complaint is the fact that some of us that Subscribe don't feel we are getting our moneys worth aka not getting what we are paying for.
Then the point is, if you don't feel like you're getting what you're paying for, then don't pay... walk away. But being unrealistic in understanding how difficult it is to run a mega-server based MMO with millions of players around the globe and expecting there aren't going to be glitches, crashes, worn out servers, etc. What I've seen in this last month is not indicative of how ESO typically runs... there have been a lot of extended downtimes this month, but it is not a typically common occurrence.
Point is..... for every ESO+ lost that loss is hurting a ZOS employee somewhere in their business.
And if many ESO+s are lost that could mean someone either gets laid off or possibly even put out of a job.
That is that many Less Employees to do the job they were hired to do.
Which could also end up causing even longer maintenances every time there is one, even longer times for bug fixes (possibly not even ANY fix) and even worse CS than has already been described in this thread.
I know that can't be what you really want?
This is the reality of what could happen,
i certainly hope not cause i really like this game,
if i didnt like the game i wouldnt be out here "complaining".
Just a shame that a lot of players out here on the forum dont see this or dont want to see this.
Its counter productive to tell players to leave if they are not satisfied,
its the easy way out that would turn against them if a lot of players/subbers would follow theyr advice.2 -
Ourorboros✭✭✭✭✭
✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.If only there were a Section 6 of the TOS to explain this stuff... oh well...
"ZeniMax does not guarantee that any Services will be available at all times"
"ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services"
"Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion."
And other fun stuff you didn't read as you quickly scrolled down so you could get past that pre-login wall of text.
I don't think anyone is arguing that zos used TOS to screw us over anyway they want without being culpable. I think the argument is that appeasing players with something when downtime is longer and more frequent than expected is a better customer service model than zos currently has, which is basically nothing.PC/NA/DCBreton Sorcerer Maester.White - BB meets GoT >Master Crafter< { 9 Traits completed 4/23/15 }
TANSTAAFL--->There ain't no such thing as a free lunch.....Robert Heinlein
Women and cats will do as they please, and men and dogs should relax and get used to the idea....Heinlein
All those moments will be lost in time, like tears...in...rain. Time to die. "Blade Runner"
ESO: the game you hate to love and love to hate....( >_<) May RNG be with you (*,_,*)2 -
Danikat✭✭✭✭✭
✭✭✭✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.ESO Plus is an optional choice. Zenimax doesn't owe the consumer anything more than the established benefits to the subscription.
Ok I get this, but let me ask this:
If I was to cancel my ESO+ (and lets just say "others" did as well also) which includes all the DLC packs and we didn't buy the DLC Game Packs either because of our bad experiences with these Extended Maintenances while being an ESO+ member, would this not be reflected in the game because of how many would no longer be able to access those areas?
Ofc I am New to the game so not sure if free members can still access the DLC areas or not, so this is just a hypothetical at this point.
But I am assuming if the DLC Packs are available to buy that that would mean you can't access those areas until you buy them, otherwise what would be the point of even selling them?
Now to continue on with the path I was going in.
Let's assume I am right about not being able to go to the DLC areas if you play as a F2P. Would that not mean there would be less players to do things with in those areas like for Dungeons, Etc?
And if I am right , Is this what you really want?
Only thing you got wrong is that there are no free players in ESO. At the very least you have to have paid for a copy of the game. But yes, to access DLC you need to either purchase it separately or have a current subscription.
We don't have any info on the number of people who buy it outright vs. the number who subscribe though, so it's hard to say what effect that would have on population in those areas.PC EU player | She/her/hers | PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!
"Remember in this game we call life that no one said it's fair"1 -
tat2mano✭✭✭✭bottleofsyrup wrote: »Lol, $0.50?You want a 50p refund?
If you read the OP you see that i dont want money back,cause i didnt "loose" money,
i would apreciate however getting ESO+ time back when we get extreme downtimes in a certain period of time,
cause thats what i "lost",
gametime of my ESO+.
More then 24 hours of downtime in 30 days for a game that isnt Beta is extreme imo.
Although I agree, I think it says in their ToS ( @Acrolas got there first):If only there were a Section 6 of the TOS to explain this stuff... oh well...
"ZeniMax does not guarantee that any Services will be available at all times"
"ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services"
"Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion."
And other fun stuff you didn't read as you quickly scrolled down so you could get past that pre-login wall of text.
And this is the same what i argued back at that,
its in the OP:
"We couldnt force ZoS into this because of the agreement we all had to agree with when we installed the game,
but i like to see what the average players that are active on the forum thinks about this."
0 -
BrianDavion✭✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.I'd rather ZOS do maintaince regularly0
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Stovahkiin✭✭✭✭✭
✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.Not even going to read all of the posts since this has been discussed multiple times before, so I'll leave you with this: have you ever read the TOS m8?Beware the battle cattle, but don't *fear* the battle cattle!0 -
tat2mano✭✭✭✭BrianDavion wrote: »I'd rather ZOS do maintaince regularly
If you mean "regu-rarely" then i would agree.
(joke sorry no offense intended,ur opinion is apreciated)0 -
Rastoide✭✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.*Unreasonable*
Lol.
What is an unreasonable downtime anyways?
If it's down its a must. I dont think they'd want to lose money and chances to get more money by shuting down their servers "unreasonably". I dont think there's such thing as an *unreasonable* amount of shutdown-slash-maintenance time.
What did feel *unreasonable* were the 2 options of this poll.
It's not like it's an insane idea-thought-or-feeling. Its reasonable to have a compensation if there's something to be compensated about.
You already know whats the maintenance like. You also already expect any maintenance whatsoever. And you'll choose to pay or not to pay for ESO+ if you want ESO+ or not - whether there were/was/will be any maintenance or not -. You dont pay to be able to play 24/7 withouth downtimes because you'd die - if you literally play 24/7 -.
A *reasonable* compensation I would stand for is when/if you are playing and unexpectedly servers go down and they enter a state of maintenance no one expected. That is when you get "your money back" (time-xp-container compensation).
An *unreasonable* maintenance time "concept" would be something like, say, 36hours maintenance.
What would be *REASONABLE* tho, would be "timer stoping" when <insert event here>.
May it be maintenance/shutdown/crash. ESO+ timer "stops". Thats reasonable i guess.
What you're "asking" for and your poll is *unreasonable*.
*Unreasonable*... lol..0 -
Tia413✭✭✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.Way back when, WOW used to refund paid time when they had extended downtimes. I seem to remember this in DAOC as well, but not certain on that one.
Why back when? They still do. Speaking about Wow here, btw.
Also, just a few months ago they had a problem with billing me and it caused my sub to lapse (which I noticed right away). So I called my CC holder to check my balance and noted that the payment had went through just fine, then I called them.
I provided them proof of it and they ended up adding a full week to my account because it turned out to have been a problem on their end.
I never asked for it but I did find that extremely nice of them. made me feel Appreciated
Edited by Tia413 on August 15, 2016 5:33PM3 -
tat2mano✭✭✭✭Stovahkiin wrote: »Not even going to read all of the posts since this has been discussed multiple times before, so I'll leave you with this: have you ever read the TOS m8?
So i ask you this,
did you even read the OP at least before posting?0 -
tat2mano✭✭✭✭Way back when, WOW used to refund paid time when they had extended downtimes. I seem to remember this in DAOC as well, but not certain on that one.
Why back when? They still do. Speaking about Wow here, btw.
Also, just a few months ago they had a problem with billing me and it caused my sub to lapse (which I noticed right away). So I called my CC holder to check my balance and noted that the payment had went through just fine, then I called them.
I provided them proof of it and they ended up adding a full week to my account because it turned out to have been a problem on their end.
I never asked for it but I did find that extremely nice of them. made me feel Appreciated
I dont play wow anymore myself,if they would get a vanilla server i would be back asap,
but its a fact that they have way better PR there then here,
and i complained also back there sometimes,
but at least there we got some kind of compensation in some cases.2 -
WebBull✭✭✭✭✭
✭No i disagree,ZoS can take the server down as much as they want without reprecussions.Don't like it then don't pay for ESO+
Logic here please.
No ESO+ means no funds coming into Zos.
Same can be said for Crown purchases.
No Funds coming into Zos be it from ESO+ or Crown purchases means someone isn't getting paid on their staff.
Someone not getting paid means less Staff to keep the game running right.
Maintenance has to be done ... We get that.
That is not the complaint here. The complaint is the fact that some of us that Subscribe don't feel we are getting our moneys worth aka not getting what we are paying for.
Sounds like a YOU issue. I am perfectly fine paying my subscription (funding ZOS) and dealing with the downtime. I feel I am getting what I pay for, so like I said, if you don't feel that way, then don't pay. You can always support them in other ways (crown store, etc).
0 -
jedtb16_ESO✭✭✭✭✭
✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.bottleofsyrup wrote: »Lol, $0.50?You want a 50p refund?
If you read the OP you see that i dont want money back,cause i didnt "loose" money,
i would apreciate however getting ESO+ time back when we get extreme downtimes in a certain period of time,
cause thats what i "lost",
gametime of my ESO+.
More then 24 hours of downtime in 30 days for a game that isnt Beta is extreme imo.
Although I agree, I think it says in their ToS ( @Acrolas got there first):If only there were a Section 6 of the TOS to explain this stuff... oh well...
"ZeniMax does not guarantee that any Services will be available at all times"
"ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services"
"Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion."
And other fun stuff you didn't read as you quickly scrolled down so you could get past that pre-login wall of text.
And this is the same what i argued back at that,
its in the OP:
"We couldnt force ZoS into this because of the agreement we all had to agree with when we installed the game,
but i like to see what the average players that are active on the forum thinks about this."
one thing you seem to have missed - there are no 'average players' active on the forum.
this forum, and every other game forum, consists of people who like to post on game forums. the 'average player' doesn't post. ever.0 -
Stovahkiin✭✭✭✭✭
✭✭No i disagree,ZoS can take the server down as much as they want without reprecussions.Stovahkiin wrote: »Not even going to read all of the posts since this has been discussed multiple times before, so I'll leave you with this: have you ever read the TOS m8?
So i ask you this,
did you even read the OP at least before posting?
Hardly needed to, I read the title and the poll options, didn't need to read 4 paragraphs to get the gist of what was going on, and since I just went back to read it, it seems I was correct.
*Edit* Let me say though, that I do agree that this game has a ridiculous amount of down time compared to some games, but nonetheless Zeni still isn't obligated to repay that time.Edited by Stovahkiin on August 15, 2016 6:02PMBeware the battle cattle, but don't *fear* the battle cattle!1 -
tat2mano✭✭✭✭jedtb16_ESO wrote: »bottleofsyrup wrote: »Lol, $0.50?You want a 50p refund?
If you read the OP you see that i dont want money back,cause i didnt "loose" money,
i would apreciate however getting ESO+ time back when we get extreme downtimes in a certain period of time,
cause thats what i "lost",
gametime of my ESO+.
More then 24 hours of downtime in 30 days for a game that isnt Beta is extreme imo.
Although I agree, I think it says in their ToS ( @Acrolas got there first):If only there were a Section 6 of the TOS to explain this stuff... oh well...
"ZeniMax does not guarantee that any Services will be available at all times"
"ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services"
"Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion."
And other fun stuff you didn't read as you quickly scrolled down so you could get past that pre-login wall of text.
And this is the same what i argued back at that,
its in the OP:
"We couldnt force ZoS into this because of the agreement we all had to agree with when we installed the game,
but i like to see what the average players that are active on the forum thinks about this."
one thing you seem to have missed - there are no 'average players' active on the forum.
this forum, and every other game forum, consists of people who like to post on game forums. the 'average player' doesn't post. ever.
Overall considered this is true but there is the rule to exception,
i have a lot of gaming friends,5 of them play eso,1 of them from beta,
none of them are active on any gaming forums.
I am also just an "average" player but i came to be a more frequent forum visitor when i started to play a particular real intensive and being regular (atcive) on the forum made me be aware of some issues in game sooner then it would be when i wasnt on the forum.
And i am sure i am not the only one,
the only "average" player that visits and/or is active on forums.3 -
Drakoleon✭✭✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.I ve never played other MMOs with 6-8 hours weekly maintenance and sometimes twice a week!!! Correct me if there is one who does that 2,5 years after the official launch!!!
And since we are talking about REAL MONEY wastage for those they pay ESO+ there should be a compensation!3 -
tat2mano✭✭✭✭Stovahkiin wrote: »Stovahkiin wrote: »Not even going to read all of the posts since this has been discussed multiple times before, so I'll leave you with this: have you ever read the TOS m8?
So i ask you this,
did you even read the OP at least before posting?
Hardly needed to, I read the title and the poll options, didn't need to read 4 paragraphs to get the gist of what was going on, and since I just went back to read it, it seems I was correct.
*Edit* Let me say though, that I do agree that this game has a ridiculous amount of down time compared to some games, but nonetheless Zeni still isn't obligated to repay that time.
Glad to see you at least agree there are ridiculous amounts of downtimes,
but about reading the post before commenting,
you would v read that i mentioned we cant force them (ZoS) to do so (give refund),
from that you could v presumed i am aware of the TOS.
Then you didnt have to ask me if i ever read the TOS.
They dont have to but it would be a nice gesture,
and imo not to much to ask for.1 -
Tia413✭✭✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.Technically no... most of us don't expect 'everyone should feel the same' but most of us realize that it is a personal CHOICE to play ESO, too many people act as if they are forced to play and forced to live with what THEY consider 'extended downtime'... but you're not. You can CHOOSE to leave the game behind, move on to something else, if you aren't happy with the agreement you made with ZOS in the TOS.
Yes its a Personal choice to play it, no one is Forced to play it. I agree.
And sure as a ESO+ member we are paying for extra conveniences while we play the game but we would just like to be shown some appreciation for helping to pay an Employees salary for them.
These Extended Maintenances like we have been incurring lately just are leaving a bad taste in our mouths.
I dont' know what bugs were here before I joined, but I do know that the 2 grouping ones have not been fixed as they claim to have fixed since shortly after I joined.
I know this how? I started playing this game because my care giver plays this game also. And we often group up and then we either find we aren't in group even though it says we are or we get stuck in the group if we are successful and then try to leave it. Either way the group leader always has to log out and wait a few minutes before they can log back in again to end the group or "supposed" group we are in.
But the point here is if you want to have people on the Zos staff then Zos needs our money so they can either get better staff in or hire more staff to fix the bugs in the game faster.
That is the Cure All for everyone.2 -
Tia413✭✭✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.CapnPhoton wrote: »You don't get compensated for time away from the game when you work so why should you get comped for when they work?
Even though downtime, unexpected or planned has been happening since the beginning of time in order to keep the game running...it is now unacceptable I guess. But you realize that if it didn't go down and the game ran like crap, they would complain even more. You can either 'spoon feed' people or ignore them.
As for someone that may have a disorder where they can't leave the house, I feel for the situation as I know someone experiencing it. It's a difficult process and there are good and bad days. I hope that the person who posted that tries to stay positive. However, there are still other things to do in the home and I can see how if the game is too important, a downtime could make the anxiety worse. If a person does not have alternatives, the game could amplify the disorder.
Thank You (Bold Part)
Sadly I am the later
1 -
Tia413✭✭✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.If only there were a Section 6 of the TOS to explain this stuff... oh well...
"ZeniMax does not guarantee that any Services will be available at all times"
"ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services"
"Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion."
And other fun stuff you didn't read as you quickly scrolled down so you could get past that pre-login wall of text.
If you are referring to what I said in my post I actually said EULA not TOS.Daemons_Bane wrote: »When signing the TOE/EULA you allowed them to do this..Besides, since they have such a small crew these days, would you rather have them fixing stuff, or spending their time adding those few hours of gametime to every eso+ account.?
I think you may be referring to Part 6 of the EULA.
If so, are you then saying you wouldn't complain even if the game wasn't able to be played for 1-2 days each week?
And if you answer Yes, you then are pretty much saying I don't mind paying for 30 days even though I won't be able to play for 7-14 days of it.
At one time I had that kind of money to just throw away like that also, but not anymore. I live off of a little over $700 a month.
I have to make every penny count.0 -
Graydon✭✭✭✭✭Your poll is flawed and misleading. ZOS does not take down servers "When ever they want".
It's a silly poll and full of whining.
OP- If you are a subscriber, please send me a self addressed envelope and I will give you your 50 cents.
Get over it. Do something else while servers are down. Walk the dog, take out the trash, mow the lawn, or work on your sun tan.1 -
Tia413✭✭✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.Just insane the level of addiction rearing it's head here.
It's a game, a fun one sometimes, but a game. The person saying this game gives them a reason to live, well seek help.
What happens when the game inevitably goes offline? You don't have a reason to go on? That is a bit much to swallow.
Maybe gaming in general, social communication through the internet, sure, but this one specific game? Nah.
Also, define reasonable.
If they said, we are taking the game down for 6 months and when it's back all bugs and lag will be fixed, is that not reasonable?
If they have a power outage in their server farm and the entire grid goes dark, how reasonable is a downtime?
They get ddosed, how about that? How long is a reasonable amount of time to get attacked?
Sure you want to play 24/7 I get it, but really try to think about the level of 'need' being displayed here.
Compensation in future playing t i me for lost playing time is circular logic anyway, because who determines what time was lost for whom? Blanketly give people free time for time they couldn't play anyway?
Server maintenance is always while I'm at work, it never affects me, so I should get completely free time from the company at this time?
Poking fun at me for having disabilities that affect how my life functions or does not function is/was not needed.
And as I mentioned in a previous post that you obviously did not read, I have played many MMO's. Not just this one.
I am now playing this one per a suggestion from my care giver. And with said person.
As far as it giving me a meaning to live.. well it gives me something to do and something else to focus my mind on other than killing the person who caused me to be the way I am physically.
And the suggestion to play online games to occupy my mind did come from the one with whom I seek my help from.
In your face!2 -
QuebraRegra✭✭✭✭✭
✭lolo_01b16_ESO wrote: »Sure, downtimes can be annoying, especially if they happen during your personal prime time due to time zones. But I don't think zos giving hand outs to players because of regular maintenances is a good idea. It could lead to zos delaying some bug fixes to not have to give away free eso+.
Poll isn't about regular maintenance, it's about regular overextended maintenance with no clear window or expectations set.
^this
And if you fanboys always trying your hard to sweep it under the rug, well then in the future I'm afraid, this will be a normal occurence.
This is why we can't have nice things.
No, this is why we now live in a world where people have no sense of personal responsibility and an overwhelming sense of entitlement. Because they think that if they don't get their way, they're entitled to something. Instead of realizing that, ZOS isn't forcing you to play this game, their not forcing you to subscribe, and maintenance is covered in their TOS... if you don't like all the extended downtimes, then you can take some personal responsibility for your decisions and walk away from the game.
But the customer is always "right"
Seriously tho, if you sell me 30 days, but I get 29, that's false advertising. Would you buy a car that only came with 3 wheels? Full refund? NO. But an extension by the downtime would be the right thing for ZOS.3 -
Tia413✭✭✭✭Yes i agree,ZoS should refund 24 hours of ESO+ when there is more then 24 hours downtime in 30 days.Don't like it then don't pay for ESO+
Logic here please.
No ESO+ means no funds coming into Zos.
Same can be said for Crown purchases.
No Funds coming into Zos be it from ESO+ or Crown purchases means someone isn't getting paid on their staff.
Someone not getting paid means less Staff to keep the game running right.
Maintenance has to be done ... We get that.
That is not the complaint here. The complaint is the fact that some of us that Subscribe don't feel we are getting our moneys worth aka not getting what we are paying for.
Then the point is, if you don't feel like you're getting what you're paying for, then don't pay... walk away. But being unrealistic in understanding how difficult it is to run a mega-server based MMO with millions of players around the globe and expecting there aren't going to be glitches, crashes, worn out servers, etc. What I've seen in this last month is not indicative of how ESO typically runs... there have been a lot of extended downtimes this month, but it is not a typically common occurrence.
Point is..... for every ESO+ lost that loss is hurting a ZOS employee somewhere in their business.
And if many ESO+s are lost that could mean someone either gets laid off or possibly even put out of a job.
That is that many Less Employees to do the job they were hired to do.
Which could also end up causing even longer maintenances every time there is one, even longer times for bug fixes (possibly not even ANY fix) and even worse CS than has already been described in this thread.
I know that can't be what you really want?
This is the reality of what could happen,
i certainly hope not cause i really like this game,
if i didnt like the game i wouldnt be out here "complaining".
Just a shame that a lot of players out here on the forum dont see this or dont want to see this.
Its counter productive to tell players to leave if they are not satisfied,
its the easy way out that would turn against them if a lot of players/subbers would follow theyr advice.
Agree and is sadly the Biggest point I have been trying to get all the Naysayers to see. But they are too blind to see it I guess.2