Crash on Launch after patch

Tzadik · March 2016

Are DEVs giving any useful feedback anywhere? I've sent ticket and got no reply but some computer generated thing about Steam (?!) - which I don't use.

I have newer VC++ than DEV posted here, I have Direct X 11.1 and I crash.

This is pretty annoying.

Sa0n · March 2016

Playing on PC/EU/64bit at the moment without issues. GPU is GT630M from 2011-2012.
Making sure that the ESO64.exe was using the correct GPU and running as administrator did the trick for me. Eventually.

Korax · March 2016

The simplest would be to look at the display tab on dxdiag and check the feature level for at least 11.0 like some mentioned here already. If you got a Fermi or newer you should have DX11 on the metal already. And Fermi is not that new at all, which already came at the GTX 400 Series of NV GPUs.

(Fermi is also the minimum spec you need to be capable upgrading to Windows 10)

I get it that they had to drop DX9, dropping support for DX10 is slightly harsh. I would grab pitchforks if they just jumped straight to DX12, because of the free Windows 10 upgrades.

But getting a DX11-capable GPU is something that's been around for years and should be super-cheap to get a hold of.

kenjitamura · March 2016

So even with the line in UserSettings.txt set to:

SET GraphicsDriver.7 "OPENGL"

The client crashes and shows this in the generated bug report:

client.renderertype = D3D11

Is it possible the client is ignoring the OpenGL setting for PC? And if so is that intended?

NerfPlease · March 2016

Korax wrote: »

The simplest would be to look at the display tab on dxdiag and check the feature level for at least 11.0 like some mentioned here already. If you got a Fermi or newer you should have DX11 on the metal already. And Fermi is not that new at all, which already came at the GTX 400 Series of NV GPUs.

(Fermi is also the minimum spec you need to be capable upgrading to Windows 10)

I get it that they had to drop DX9, dropping support for DX10 is slightly harsh. I would grab pitchforks if they just jumped straight to DX12, because of the free Windows 10 upgrades.

But getting a DX11-capable GPU is something that's been around for years and should be super-cheap to get a hold of.

i have 9800gt and windows10 runs smooth
so dont tell me i need Fermi

Korax · March 2016

NerfPlease wrote: »

show previous quotes

Korax wrote: »

The simplest would be to look at the display tab on dxdiag and check the feature level for at least 11.0 like some mentioned here already. If you got a Fermi or newer you should have DX11 on the metal already. And Fermi is not that new at all, which already came at the GTX 400 Series of NV GPUs.

(Fermi is also the minimum spec you need to be capable upgrading to Windows 10)

I get it that they had to drop DX9, dropping support for DX10 is slightly harsh. I would grab pitchforks if they just jumped straight to DX12, because of the free Windows 10 upgrades.

But getting a DX11-capable GPU is something that's been around for years and should be super-cheap to get a hold of.

i have 9800gt and windows10 runs smooth
so dont tell me i need Fermi

Nvidia doesn't support anything older than Fermi (DX11+) on Windows 10.
Do yourself a favour and go read their boards.

Reznique · March 2016

@Tzadik

eniaios · March 2016

Sa0n wrote: »

Playing on PC/EU/64bit at the moment without issues. GPU is GT630M from 2011-2012.
Making sure that the ESO64.exe was using the correct GPU and running as administrator did the trick for me. Eventually.

Can you please elaborate on that? I can't seem to find any options on Catalyst Control Center.

Lunachik · March 2016

Sa0n wrote: »

Playing on PC/EU/64bit at the moment without issues. GPU is GT630M from 2011-2012.
Making sure that the ESO64.exe was using the correct GPU and running as administrator did the trick for me. Eventually.

How do I check that the .exe is using the correct GPU? I've never had to do that before, HALP.

djtzen · March 2016

Msg received 2-3 sec after hitting play from launcher or trying to load game from exe's in game folder.

[reporter]
version = 0.01

[extra]
ProductName = eso
Version = eso.live.2.3.5.1278414
branch = live
client.executablebits = 32
client.mode = startup
client.session_start_timestamp = 2016-03-07T22:33:58.607Z
client.timestamp = 2016-03-07T22:33:59.364Z -frme 0-
cpu.arch = 0
cpu.count = 4
cpu.level = 16
cpu.type = 586
exe.buildnum = 1278414
exe.opt = release
exe.reltype = public
exe.type = client
mem.system_physical = 4094
os.osbits = 64
os.platform = windows
os.version = 6.0.6002.
ptime = 1
reportfield.ver = 3
version.major = 2
version.patch = 3
version.subpatch = 5

Dagoth_Rac · March 2016

I have a GTX 560 Ti, which is supposed to be Direct 11. And I have Direct 11 installed on my PC. But I still get immediate ESO crash. I get the ZOS crash screen (where it asks what you were doing when ESO crashed).

Nomen · March 2016

I had deleted everything associated with ESO from my computer and had installed the game again.It had taken a few hours but it had helped.Its a pity that servers had been shut down 10 minutes after I had entered and I couldnt try to enter the game with some of the addonsю

prbaker · March 2016

I came to the forum to find out why the game just crashes on launch. I have directx11. i have a newer version of Visual C++ 2010 Redistributable Package than what was posted. I've tried all the tips and tricks. Then i read to do run - dxdiag and click the display tab ... DDI version - 10.1 mine says. My graphic card can only handle DirectX 10.

So I've had the door to my favorite game slammed and locked in my face over night? I've only just found the game a couple months ago and now i can't play it? Lovely! Needless to say I'm pretty mad. I was going to get 6 months of plus for my birthday. I am so glad i didn't purchase it before this update. I would have been seriously ticked off.

Since the game just became unplayable for me and my 2 kids, can i get a refund? Refund x3 please!

Kormyr · March 2016

Yeah, I'd like a refund for buying a game that I now can't play, plus the Orisinium DLC.

FinneganFroth · March 2016

Can this not get serious? Without notifying players of this inability to play the game after this update, I feel that ZOS is legally responsible. Sure, its 60 dollars here, 15 dollars there, etc., but it's the principle of the matter. This is a pathetic display of customer service.

kenjitamura · March 2016

FinneganFroth wrote: »

Can this not get serious? Without notifying players of this inability to play the game after this update, I feel that ZOS is legally responsible. Sure, its 60 dollars here, 15 dollars there, etc., but it's the principle of the matter. This is a pathetic display of customer service.

You clicked "agree" on the terms of service and end user license agreements:

TOS:

ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, User-Generated Content and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.

EULA:

The Game is a Service offered by ZeniMax and is only playable online. A persistent Internet connection (which is not supplied by ZeniMax) is required to play the Game. The Game Client alone without a persistent Internet connection does not give you the right or ability to play the Game. You are responsible for all costs and expenses associated with acquiring any hardware, software (e.g., Internet browsers) or other products or services required to play the Game.

FinneganFroth · March 2016

kenjitamura wrote: »

show previous quotes

FinneganFroth wrote: »

Can this not get serious? Without notifying players of this inability to play the game after this update, I feel that ZOS is legally responsible. Sure, its 60 dollars here, 15 dollars there, etc., but it's the principle of the matter. This is a pathetic display of customer service.

You clicked "agree" on the terms of service and end user license agreements:

TOS:
show previous quotes

ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, User-Generated Content and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.

EULA:
show previous quotes

The Game is a Service offered by ZeniMax and is only playable online. A persistent Internet connection (which is not supplied by ZeniMax) is required to play the Game. The Game Client alone without a persistent Internet connection does not give you the right or ability to play the Game. You are responsible for all costs and expenses associated with acquiring any hardware, software (e.g., Internet browsers) or other products or services required to play the Game.

Ah, good call. Goodbye ZeniMax forever. You have officially ruined Elder Scrolls.

djtzen · March 2016

Anyone have their issue resolved yet? I have tried all the suggestions in this thread nothing worked. Game worked fine before update. Have all requirements, dx11 etc. Sent in a support ticket still waiting for a non-automatic response.

Ahraet · March 2016

This was really... unexpected and disappointing to say the least and like many others, had no idea about this change. I've been playing the game fine so finding out all of this news was a wake up call for me to probably go and sell my soul for some new PC parts. Don't even know where to start honestly.

I'm not really a forum person so I'm just kinda wondering where they posted all this news previously and why it wasn't more obvious? Am I blind or was this really just not made public enough?
Damn though, this is a tad sucky!

markbrod · March 2016

What a shame. Subscriber since day 1, hundreds of hours invested in the game; options are buy new PC or kiss 2 years of subscription $ and investment in time goodbye. Worst part is that the game worked yesterday and this really came without any warning that my computer wouldn't support the update. No response at all from the ticket that was submitted earlier today. As I said - what a shame.

swaggasm · March 2016

Having this same issue neither 32 or 64bit versions work, crashing as soon as I try and launch either, and I have DirectX 12....

Tzadik · March 2016

Is any DEV going to reply something useful on this issue?

After maintenance I still have the same problem. I hope that when I come back from work today I'll be able to sit back and relax instead of crash...

nudel · March 2016

swaggasm wrote: »

Having this same issue neither 32 or 64bit versions work, crashing as soon as I try and launch either, and I have DirectX 12....

I'm running DX11 and still experiencing crashes on launch. DxDiag confirms that I am running DX11 proper and not some interim DX10.1 as discussed in this thread. I suppose I could drop a bunch of money on computer upgrades in the hope that resolves it....

...a slim hope given swaggasm's comment above^^

Tzadik · March 2016

@ZOS_GinaBruno

Can you give us updates about this issue? Or are we left out?

MormondPayne_EP · March 2016

Crown wrote: »

Hi @ZOS_GinaBruno - I'm already running a newer version than the one you linked. I've even tried uninstalling it, then installing this one, testing, updating it, then trying again. I've tried running both 32 and 64 bit clients as local administrator as well.

Have you tried turning your router on and off again?

ZOS, gg.

FinneganFroth · March 2016

The lack of response is amazing. These guys at ZOS must vote for Trump.

wildxbambib14a_ESO · March 2016

kenjitamura wrote: »

show previous quotes

FinneganFroth wrote: »

Can this not get serious? Without notifying players of this inability to play the game after this update, I feel that ZOS is legally responsible. Sure, its 60 dollars here, 15 dollars there, etc., but it's the principle of the matter. This is a pathetic display of customer service.

You clicked "agree" on the terms of service and end user license agreements:

TOS:
show previous quotes

ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, User-Generated Content and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.

EULA:
show previous quotes

The Game is a Service offered by ZeniMax and is only playable online. A persistent Internet connection (which is not supplied by ZeniMax) is required to play the Game. The Game Client alone without a persistent Internet connection does not give you the right or ability to play the Game. You are responsible for all costs and expenses associated with acquiring any hardware, software (e.g., Internet browsers) or other products or services required to play the Game.

Well played ZeniMax, well played. this just means i iwill not be buying/playing a ZeniMax game ever again. Bethesta is still fine in my book because their games before this were wonderful and didnt have issues like this, where DLCs meant buying a new system. its a shame really, because i really enjoyed this game.

Gallifreyy · March 2016

Gee thank you for letting me not be able to play this game till i upgrade my whole system costing me possible $1000 that i do not have to spend on a new system. Seems like I've wasted so much money and time on something that the developers don't even care about. goodbye 3000+ hours game time and the last 2 years worth of subscription money down the drain.

NerfPlease · March 2016

@Korax so you mean if i install Win7 my ESO may be will start with 9800gt?

Tzadik · March 2016

MormondPayne_EP wrote: »

Have you tried turning your router on and off again?

I did. Nothing helps.