A Unkown Error has Occured (EU Server)

daveb16_ESO40

Nothing has changed on my computer, I could play fine before server migration, after it is impossible.

[Moderator Note: Edited per our rules on Abusive Language]

KBKB

daveb16_ESO40 wrote: »

Nothing has changed on my computer, I could play fine before server migration, after it is impossible.

The amount of things I used to do on my old PC to maximize performance on vanilla wow+ would make your head spin, as would the number of tweaks for swtor on this one. Its part and parcel of MMOS that there are certain tweaks devs don't adapt that work well. I'll admit Zenimax cant patch and it shouldn't be up to you but it is and someone even laid out a solution for you so why not at least try if you want to play?

[Moderator Note: Edited quote to match moderated version]

daveb16_ESO40

Cykojin wrote: »

daveb16_ESO40 wrote: »

This issue isn't going to be fixed is it? A week now, and I haven't been able to stay logged in for more than 30 seconds. I suppose ZOS is waiting for those affected to unsubscribe, as I already have, then there will be no more complaints about it. Very poor.

LOL if you give up that easy then off with you. If you have read or tried anything in this thread then you will realize that it is a local setting on your PC/Connection that is causing you to drop out. How about trying a few fixes and stop whining!!

Go away fanboi. Before server migration I, like many others never had an issue. After server migration, I, like many others cannot stay logged in. None of us have changed anything, how is it our fault suddenly?
Of course, ZOS seem to be taking the fanboi view too, since it is over a week with nothing being said or done beyond the usual "We are looking into it".
It's people like you that allow MMO publishers to get away with such sub par service.

Cykojin

Fair enough your single minded approach just about sums it up. It was fine before migration but is not now. "I have not changed anything...ZOS Fix it".

Oh wait you are no longer connecting to the same server, I know nothing about the Interwebs or how it works so its someone elses problem.

I click play and thats about the extent of the work I have to do. If that is your approach I suggest console gaming.

Rune_Relic

Cykojin wrote: »

Fair enough your single minded approach just about sums it up. It was fine before migration but is not now. "I have not changed anything...ZOS Fix it".

Oh wait you are no longer connecting to the same server, I know nothing about the Interwebs or how it works so its someone elses problem.

I click play and thats about the extent of the work I have to do. If that is your approach I suggest console gaming.

The point is we shoudnt be fixing zenimax bugs. That is what they are paid for. They could easily apply this registry patch with an update. We know and they know this is a tcp packet issue through euro networks.

Saying that, thanks for the solution to those that found it.

KBKB

Rune_Relic wrote: »

Cykojin wrote: »

Fair enough your single minded approach just about sums it up. It was fine before migration but is not now. "I have not changed anything...ZOS Fix it".

Oh wait you are no longer connecting to the same server, I know nothing about the Interwebs or how it works so its someone elses problem.

I click play and thats about the extent of the work I have to do. If that is your approach I suggest console gaming.

The point is we shoudnt be fixing zenimax bugs. That is what they are paid for. They could easily apply this registry patch with an update.

While 6 other things break.

Rastapasta

THIS IS WHAT I WROTE YESTERDAY AFTER THE PATCH
==========================================================
To :Susana ,Greg, Joshua, Gregory, Ken Eidra, Jonathon, Brian and last Theresa

Can it be more fun than this?
After the server move EU I couldn't play for 5 days, 8 people in ZOS were on the case.
I finally found the solution myself and had at last 1.5 day no errors at all.
(solution was in Dos to set the congestionprovider=ctcp iso none)
Imagine my morale.
Today patch day, sadly back to start like in Monopoly. The new version of the error.
So ZOS?
-how many repairs should I do now?
-how many DNS flush?
-are the port forwarding still the same? IPconfig etc...
-how many Game Consultant files should I send you this time?
-how many Host files?
- Yes my add-ons are disabled.
-and yes i log on as administrator.
=======================================================

Don't let you fool by all the settings they ask its their network "specialist" who don't master their job... from all the games that are out there, how many had a similar problem... I can't recall any.

Until they read the posts of people finding solutions and include those in the game settings i would recommend you to use Tweakmaster.
After download open and just use the Connection Optimaization Wizard and use the first choice and you will be able to play.
The program tweaks DOS and Hkey Local Machine Settings.
You can try it for 30 days and maybe by that time bright brains copy/include the solution into the game.

Cheers

Keep posting people keep the pressure or buy the tweakmaster but that would
senceless.

robert.jernbergnrb19_ESO

I have tried all the suggested fixes in here, but I still can't stay connected more then 20 seconds.
Using the Connection Optimization Wizard in TweakMaster makes my computer hang on boot (hangs infinitely on the windows logo with the drive access led flashing).
Yet I am able to play on the NA server. Do I really have to switch to the NA server and start over from scratch even thou I live in EU?

Cykojin

robert.jernbergnrb19_ESO wrote: »

I have tried all the suggested fixes in here, but I still can't stay connected more then 20 seconds.
Using the Connection Optimization Wizard in TweakMaster makes my computer hang on boot (hangs infinitely on the windows logo with the drive access led flashing).
Yet I am able to play on the NA server. Do I really have to switch to the NA server and start over from scratch even thou I live in EU?

I would try and boot into a clean boot and then running TweakMaster afterwards if you are freezing up on the windows logo.

http://support.microsoft.com/kb/929135

Also if you are trying Rastapasta solution from command prompt set it to run as administrator before opening cmd.exe, not sure if it will make much difference but certain commands cant be completed in a normal profile.

**What type of internet connection are you using(Wired/Wireless/Mobile tether/Satellite/Cable etc.)

WillyTell

This is not not a local PC problem. It worked before migration and still works on NA server for me. But it's true, I could try to paint my network cable in blue and if it doesn't work in green...

daveb16_ESO40

WillyTell wrote: »

This is not not a local PC problem. It worked before migration and still works on NA server for me. But it's true, I could try to paint my network cable in blue and if it doesn't work in green...

Exactly so, and the more people come up with workarounds for Zenimax's problem, the less chance there is that Zenimax will bother to fix their problem.

Brabok

Actually, all those little workaround "solutions" people come up with can only help the Zenimax folks to actually find what causes it.

and it may very well be a local problem since not everybody is affected by it.
if everybody was affected it would make it much easier to
a. point the blame at zeni and
b. find a solution, since the problem would be much more obvious...

but sure.. go ahead and call me a fanboi and refuse to try the stuff that seems to work for other people... you are in the right, since the customer is always right, and the others can play...

daveb16_ESO40

Brabok wrote: »

Actually, all those little workaround "solutions" people come up with can only help the Zenimax folks to actually find what causes it.

and it may very well be a local problem since not everybody is affected by it.
if everybody was affected it would make it much easier to
a. point the blame at zeni and
b. find a solution, since the problem would be much more obvious...

but sure.. go ahead and call me a fanboi and refuse to try the stuff that seems to work for other people... you are in the right, since the customer is always right, and the others can play...

Yes, it may well be a local problem, but the point is it's a local problem caused by Zenimax when the servers were migrated, so it's still a problem they must fix. Before migration, no problem, after migration instant Unknown Error boot to login screen.

robert.jernbergnrb19_ESO

Apparently they still are no where near finding a solution to this problem.

Just got this response from customer support.

- What is your ISP?
- Have you contacted your ISP?
- Are you connecting from a MAC or a PC?
- Have you performed all port forwarding and exceptions to antivirus, firewall and spyware software?
- Have you uninstalled any add-ons?
- How long can you stay logged into the game before this error occurs?
- Do you crash to your desktop or do you stay in the game with this error?
- What are you doing when this error pops up?
- Are you willing to be contacted by our Network Ops team for further investigation?

Larira

Today i had this problem too after the guild bank fix. The funny thing is, with my main char i could not play because of the unknown error, with my alt it was not a problem. The problem disappeared after i had enabled the game profile in Kaspersky AV. Maybe it will help some people here.


Greetings

DeiX

There are left 24 days in my trial version of tweakmaster. That's exactly my remaining time in ESO if they don't fix this or find a viable solution without 3rd party programs.

Rastapasta

Any one has already a working solution without Tweakmaster?

Didn't know you need to be a subscriber to post here...

So I sub again, after I erased the game till the last bit and made a fresh install.
But its not changing, the Error is back straight away in all his glory.
Installed tweakmaster again to be able to play for the next 30 days.
I even got a couple of Errors with TWMaster now, during a 5 hours play session.
Probably due to the server lag, average Fps less than 26 lol.

OdinOfOHall

DeiX wrote: »

Ok guys this solution has worked for me and a friend of mine. The credits go to my friend HadesGR who posted this one in a forum i follow and saved our asses

You should download this program
http://www.hageltech.com/tweakmaster/download

Choose the trial obviously and install it. Afterwards select the wizard and try out the several optimisation wizards. The 1st one on that list worked for me but if you still got a problem try to use all of them. Let it do its job, accept the changes and reboot. Now you can enter the EU server and play without any problems. It worked for the two of us i hope it works for you too!

I have been off since the patch when we went to EU Megaserver logged off 1 minute before server down and tried the same day 8 hours later and never got back on !!
After weeks of endless suggestions from ESO support this worked for me and Im now back on for more than the 2 or 3 seconds as before...So THX ALOT HadesGR and both you guys for taking the time to post "Thumbs Up" smiley:
Still on and its been 20 mins...looking good
Im going to post this to ESO support because obviously they haven't read it and they cost me 3 weeks of lost paid time

Martinus72

The problem is tweakmaster is not free and you have to pay quite hefty money to continue using it after trial month. We all hoped they could analyse what was causing these problems network connection-wise and how tweakmaster fixed it so we would't be forced to buy that 3d party program to be able to play the game but it is silent on it so my guess is we will have to...

Rastapasta

Any update to expect soon ZOS
Will you update when there is ???

thanks

Rastapasta

HOT NEWS yes no ???

This morning as usual tried to log on with tweakmamster but impossible, imagine now i had the Error too... with it.
So I uninstalled Tweakmaster an yes I'm online without it wow
Can't believe my eyes

DID YOU FIX THIS ZOS ??

TY so much if you did.

Rastapasta

Sorry guys false hope
After restart Pc and with no Tweakmaster I can't get online.
Seems no fixed issu.

Rastapasta

Any update on this issue ZOS please

seems so quiet in here did I miss something?

Martinus72

Don't think there will be any. I just bought tweakmaster to have peace of mind.

Spikefish

Hi guys,
I just got a great guy from the Elder Scrolls team in Ireland call me <finally!> and he really helped me out. I tried Tweakmaster but knew in a couple of weeks It would stop working as I ain't paying an outside company to solve said issue. It turns out that tweakmaster only changes a certain registry key value on the 1st solution try. Anyway after having to beg like a dog to the US night staff I got Matt from Ireland on the phone. The guy was calm, concise, to the issue and solved it for me in under 24 hours! I changed the key <after uninstalling tweakmaster> and BAM no more UNKNOWN ERROR!!! Not only that he noticed some errors in my usb wireless card that had been causing me to get kicked every 10-30 minutes <which is why I hadn't done much group or pvp> and after a driver update I can play almost full-time but it still sometimes prangs with too much data going in and out said dongle.
So in the end, after a agonising wait it DID get sorted for me!!!!
I'm about to go wired which I think will get me fulltime. As angry as I am I'm just happy to be back. But I have learned one important thing and that is THE US NIGHT TEAM BLOW AND SHOULD JOIN THE MUPPETS!!

Rastapasta

Same for me the issue is now solved by altering a regedit key value.

Since not everyone is familiar with that I leave this to the ZOS to help you out.

Important:
-you need to log on as administrator.
-uninstall TWM and restart PC
-change the the hotkey value and again restart PC
-done.

Thanks Matt to solve this long lasting error.

ZOS_JasonLeavey

Hey there, everyone. If you're still experiencing the "unknown error" and you currently have an open ticket with our Support Team, you will be receiving an update shortly with some troubleshooting steps that should help to resolve the issue. If you haven't contacted our Support Team, be sure to submit a help ticket so our team can assist.

Thanks for your patience!

DeiX

Can we have some specific details on how to resolve this issue? I'm still using tweakmaster to play and haven't received any mail from zenimax on how to resolve this. Please post a step by step guide of what we should do after uninstalling tweakmaster.

piraya70

Hey folks. Thanks for reporting this issue. We're investigating and will get back to you as soon as we have more information or possible troubleshooting steps.

Quote from 30 of july)
It is now 3 of september and still no fix. SO stop giving players false hope,and start to fix the problem,There is no progress so we will assume you are only *** us Zenimax.

gutterbunny

piraya70 wrote: »

Hey folks. Thanks for reporting this issue. We're investigating and will get back to you as soon as we have more information or possible troubleshooting steps.

Quote from 30 of july)
It is now 3 of september and still no fix. SO stop giving players false hope,and start to fix the problem,There is no progress so we will assume you are only *** us Zenimax.

Yup. We aren't stupid. The game is screwed up and it is your fault. Own it. Be a man, Zenimax. I think if you guys just squared off and said "my bad, we'll fix it and give you some free game time" that's all it would take.