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A Unkown Error has Occured (EU Server)

  • DeiX
    DeiX
    Soul Shriven
    Repairing the client doesn't work for me. I just hope that they fix this and they give us back our lost game time simply because we have paid for it!
    Options
  • Rune_Relic
    Rune_Relic
    ✭✭✭✭✭
    Not sure if this helps at all.
    This is my netstat -a before login at the login page and after login and character load.

    TCP 127.0.0.1:49271 www:49272 ESTABLISHED
    TCP 127.0.0.1:49272 www:49271 ESTABLISHED
    TCP 192.168.1.204:139 Z77P:0 LISTENING
    TCP 192.168.1.204:49238 server-54-239-164-30:http ESTABLISHED
    TCP 192.168.1.204:49242 198.20.198.110:https ESTABLISHED
    TCP 192.168.1.204:49256 ec2-54-221-209-23:http TIME_WAIT
    TCP 192.168.1.204:49258 ec2-54-221-209-23:http TIME_WAIT
    TCP 192.168.1.204:49261 ec2-54-221-209-23:http TIME_WAIT
    TCP 192.168.1.204:49262 ec2-54-221-209-23:http TIME_WAIT
    TCP 192.168.1.204:49268 159.100.230.9:https TIME_WAIT
    TCP 192.168.1.204:49269 159.100.230.9:https TIME_WAIT
    TCP 192.168.1.204:49270 159.100.230.9:https TIME_WAIT
    TCP 192.168.1.204:49273 159.100.232.114:24503 ESTABLISHED
    TCP 192.168.1.204:49274 159.100.232.177:24116 ESTABLISHED



    TCP 127.0.0.1:49271 www:49272 ESTABLISHED
    TCP 127.0.0.1:49272 www:49271 ESTABLISHED
    TCP 192.168.1.204:139 Z77P:0 LISTENING
    TCP 192.168.1.204:49273 159.100.232.114:24503 ESTABLISHED
    TCP 192.168.1.204:49277 159.100.232.150:24115 ESTABLISHED
    TCP 192.168.1.204:49283 ns204837:http CLOSE_WAIT
    Edited by Rune_Relic on August 1, 2014 3:49PM
    Anything that can be exploited will be exploited
    Options
  • danielle.westerhofneb18_ESO
    same problem here, did repair, put all settings on defaults, disabled all addons. updated all drivers of the GPU, but still after a few seconds i get booted with unknown error. just paid new game time and this is since yesterday. 1 day lost of it
    Options
  • HardcoreMike
    HardcoreMike
    Soul Shriven
    Don`t have any problem here playing for some time now and not being kicked
    Options
  • Rastapasta
    Rastapasta
    ✭✭✭
    ZO please investigate this in relation with the unknown error.

    runtime error R6025 - pure virtual function call

    this error occurs when your application indirectly calls a pure virtual member function in a context where a call to the function is not valid. In most cases, the compiler detects this and reports the error when building the application. But depending on how your code is written, sometimes the problem is detected only at run-time.

    The error occurs when you indirectly call a pure virtual function within the context of a call to the constructor or destructor of an abstract base class.

    Calling a pure virtual function is a programming error, so you need to find the call to the pure virtual function and rewrite the code so it is not called.

    One way to find a call to a pure virtual function is to replace the pure virtual function with an implementation that calls the Windows API function DebugBreak. When using the debugger, DebugBreak will cause a hard-coded breakpoint. When the code stops running at this breakpoint, you can view the callstack to see where the function was called.

    Another way to find a call to a pure virtual function is to set a breakpoint on the _purecall function that is found in PureVirt.c. Breaking on this function has the advantage of keeping the stack intact so that you can trace what is occurring.
    Options
  • Mad_Dog_Reno
    Seems that have same problem. First tough it was some connection issue when game freeze many time/day and was restarting game every time (well need relog also so many time when in PVP you die so can loose footstep sounds). But now was starting to watch what happen when game freeze so i get also "A Unkown Error has Occured". Weird! :-(
    "Treat Others As You Would Like To Be Treated"
    Options
  • Fortenpomme
    Fortenpomme
    Soul Shriven
    Same Here.
    Happened directly after server migration.
    Tried repair, full reinstall...

    Keeping my finger crossed for quick fix...hopefully before update 3 but seems not :(
    Options
  • Martinus72
    Martinus72
    ✭✭✭✭
    Same Here.
    Happened directly after server migration.
    Tried repair, full reinstall...

    Keeping my finger crossed for quick fix...hopefully before update 3 but seems not :(

    It's been 3 days of keeping fingers crossed and I'm loosing my faith to be honest, have returned to Skyrim instead an unsubbing as obviously cannot pay for something I have no access to...
    Options
  • KReVa
    KReVa
    Soul Shriven
    Hello everyone!

    I am also having the "Unknown Error" on my home PC, but i can play just fine on my workstation at work (after disabling one CPU, ofcourse, but that is another issue)

    Comparing the reports I noticed this:

    --Home PC:

    pathing: launcher.bethesda.net

    Tracing route to launcher.bethesda.net [54.217.220.128]
    over a maximum of 30 hops:
    0 192.168.0.100
    1 192.168.0.1
    2 10.0.0.1
    3 10.30.0.33
    4 213.154.100.242
    5 213.154.124.7
    6 83.217.231.5
    7 129.250.3.78
    8 129.250.6.216
    9 129.250.3.137
    10 129.250.2.78
    11 82.112.101.110
    12 176.32.106.4
    13 176.32.106.14
    14 178.236.0.81
    15 178.236.0.118
    16 178.236.0.139
    17 79.125.1.201
    18 * * *
    Computing statistics for 4 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 192.168.0.100
    0/ 1 = 0% |
    1 0ms 0/ 1 = 0% 0/ 1 = 0% 192.168.0.1
    0/ 1 = 0% |
    2 --- 1/ 1 =100% 1/ 1 =100% 10.0.0.1
    0/ 1 = 0% |
    3 --- 1/ 1 =100% 1/ 1 =100% 10.30.0.33
    0/ 1 = 0% |
    4 24ms 0/ 1 = 0% 0/ 1 = 0% 213.154.100.242
    0/ 1 = 0% |
    5 29ms 0/ 1 = 0% 0/ 1 = 0% 213.154.124.7
    0/ 1 = 0% |
    6 30ms 0/ 1 = 0% 0/ 1 = 0% 83.217.231.5
    0/ 1 = 0% |
    7 53ms 0/ 1 = 0% 0/ 1 = 0% 129.250.3.78
    0/ 1 = 0% |
    8 71ms 0/ 1 = 0% 0/ 1 = 0% 129.250.6.216
    0/ 1 = 0% |
    9 100ms 0/ 1 = 0% 0/ 1 = 0% 129.250.3.137
    0/ 1 = 0% |
    10 94ms 0/ 1 = 0% 0/ 1 = 0% 129.250.2.78
    0/ 1 = 0% |
    11 --- 1/ 1 =100% 1/ 1 =100% 82.112.101.110
    0/ 1 = 0% |
    12 --- 1/ 1 =100% 1/ 1 =100% 176.32.106.4
    0/ 1 = 0% |
    13 --- 1/ 1 =100% 1/ 1 =100% 176.32.106.14
    0/ 1 = 0% |
    14 --- 1/ 1 =100% 1/ 1 =100% 178.236.0.81
    0/ 1 = 0% |
    15 --- 1/ 1 =100% 1/ 1 =100% 178.236.0.118
    0/ 1 = 0% |
    16 --- 1/ 1 =100% 1/ 1 =100% 178.236.0.139
    0/ 1 = 0% |
    17 104ms 0/ 1 = 0% 0/ 1 = 0% 79.125.1.201

    Trace complete.

    --Work PC:

    pathing: launcher.bethesda.net

    Tracing route to launcher.bethesda.net [54.217.220.128]
    over a maximum of 30 hops:
    0 192.168.80.157
    1 192.168.80.1
    2 192.168.255.17
    3 89.45.183.109
    4 89.45.181.158
    5 217.156.85.73
    6 * * *
    Computing statistics for 1 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 192.168.80.157
    0/ 1 = 0% |
    1 3ms 0/ 1 = 0% 0/ 1 = 0% 192.168.80.1
    0/ 1 = 0% |
    2 0ms 0/ 1 = 0% 0/ 1 = 0% 192.168.255.17
    0/ 1 = 0% |
    3 0ms 0/ 1 = 0% 0/ 1 = 0% 89.45.183.109
    0/ 1 = 0% |
    4 0ms 0/ 1 = 0% 0/ 1 = 0% 89.45.181.158
    0/ 1 = 0% |
    5 1ms 0/ 1 = 0% 0/ 1 = 0% 217.156.85.73

    Trace complete.



    So it seems that there might be an Internet issue, at least for me.

    I did the dns flush but it might be from the ISPs.

    Hope it sheds some light on the issue.
    Options
  • gurluasb16_ESO
    gurluasb16_ESO
    ✭✭✭✭
    And...Fourth day of no playing.
    If the price for an EU server is not being able to play for more than 4 seconds...Screw that, give me the US based one back -.-
    Edited by gurluasb16_ESO on August 1, 2014 11:56PM
    Options
  • Martinus72
    Martinus72
    ✭✭✭✭
    And...Fourth day of no playing.
    If the price for an EU server is not being able to play for more than 4 seconds...Screw that, give me the US based one back -.-

    Forget it, seems they have decided this disaster called transfer was success and pushing new content patch on... I've been very tolerant during these four months but this is it for me I guess :(
    Options
  • daveb16_ESO40
    Martinus72 wrote: »
    And...Fourth day of no playing.
    If the price for an EU server is not being able to play for more than 4 seconds...Screw that, give me the US based one back -.-

    Forget it, seems they have decided this disaster called transfer was success and pushing new content patch on... I've been very tolerant during these four months but this is it for me I guess :(
    Agreed. I have unsubscribed too. It almost defies belief that they are more interested in pushing out a new patch rather than fixing the issue when many of us can't even play the game anymore.
    And never fear fanbois, I won't let the door hit me on the way out.

    Options
  • Hurtsickle
    Hurtsickle
    Soul Shriven
    I discovered this not being an ESO problem, but the local windows OS (in my case 8.1) failing.
    Wiping the computer and reinstalling the Window OS from scratch is the only right solution for it.
    Options
  • harmen_hulsb16_ESO
    harmen_hulsb16_ESO
    Soul Shriven
    I have exactly the same problem, get disconnected after 30 secs... Tried 6 times already and still happening...
    Options
  • Mad_Dog_Reno
    Seems i found least away to play (for now), when changed from Display mode Fulscreen (had it when have best frames) to Windowed Fullscreen. Now lover frames but have now played some hours with out error? I let you now if get error later on.
    "Treat Others As You Would Like To Be Treated"
    Options
  • seatle
    seatle
    Soul Shriven
    was same problem here...not sure this help for everyone..run the "auslogics boostspeed" program..run "advanced tools/speed up internet"...its worked me.I know maybe its a miracle but now the eso perfect :-) and excuse me if my english wrong and simple.
    Options
  • Fortenpomme
    Fortenpomme
    Soul Shriven
    OK, using a VPN (eitehr from, US, EU,whatever) solves the problem...as long as it's active.
    So ZOs what does it mean ?
    Options
  • gurluasb16_ESO
    gurluasb16_ESO
    ✭✭✭✭
    Do you know a good VPN program? I'd like to play.
    Options
  • SEKON
    SEKON
    Soul Shriven
    Yes Just got on using VPN and it lets you stay logged in .
    Options
  • the_strandb16_ESO
    the_strandb16_ESO
    Soul Shriven
    I refuse to use one of the dodgy free VPN services and I certainly won't pay for one just to enjoy ESO, as it's the only online game I have thats not working. That said... this should help them narrow down what the problem is.
    Options
  • danielle.westerhofneb18_ESO
    seatle wrote: »
    was same problem here...not sure this help for everyone..run the "auslogics boostspeed" program..run "advanced tools/speed up internet"...its worked me.I know maybe its a miracle but now the eso perfect :-) and excuse me if my english wrong and simple.


    the auslogic boostspeed worked for me.
    Options
  • Delorion
    Delorion
    ✭✭
    seatle wrote: »
    was same problem here...not sure this help for everyone..run the "auslogics boostspeed" program..run "advanced tools/speed up internet"...its worked me.I know maybe its a miracle but now the eso perfect :-) and excuse me if my english wrong and simple.


    the auslogic boostspeed worked for me.

    can you go a bit more in detail ? the only programm that i find is a trial version you must first buy to use it and i certainly dont buy a programm just to play on the EU Server iam able to play on US Server just fine the same should be for the EU Server...
    Options
  • gurluasb16_ESO
    gurluasb16_ESO
    ✭✭✭✭
    Yeah, you have to buy it, so...No deal.
    Anyone found a working VPN?
    Options
  • DeiX
    DeiX
    Soul Shriven
    Ok guys this solution has worked for me and a friend of mine. The credits go to my friend HadesGR who posted this one in a forum i follow and saved our asses ;)

    You should download this program
    http://www.hageltech.com/tweakmaster/download

    Choose the trial obviously and install it. Afterwards select the wizard and try out the several optimisation wizards. The 1st one on that list worked for me but if you still got a problem try to use all of them. Let it do its job, accept the changes and reboot. Now you can enter the EU server and play without any problems. It worked for the two of us i hope it works for you too!
    Options
  • Mad_Dog_Reno
    Seems i found least away to play (for now), when changed from Display mode Fulscreen (had it when have best frames) to Windowed Fullscreen. Now lover frames but have now played some hours with out error? I let you now if get error later on.

    Well on many hours playing that error come again! :-(

    "Treat Others As You Would Like To Be Treated"
    Options
  • Rune_Relic
    Rune_Relic
    ✭✭✭✭✭
    Are we really doing the download any hackers exploit software number ?
    Sorry guys but you can park that one somewhere else.

    Then explain why this works ?
    Is this something stupid like the 1492 packet size or something ?
    Edited by Rune_Relic on August 2, 2014 5:18PM
    Anything that can be exploited will be exploited
    Options
  • p_tsakirisb16_ESO
    p_tsakirisb16_ESO
    ✭✭✭✭✭
    DeiX wrote: »
    Ok guys this solution has worked for me and a friend of mine. The credits go to my friend HadesGR who posted this one in a forum i follow and saved our asses ;)

    You should download this program
    http://www.hageltech.com/tweakmaster/download

    Choose the trial obviously and install it. Afterwards select the wizard and try out the several optimisation wizards. The 1st one on that list worked for me but if you still got a problem try to use all of them. Let it do its job, accept the changes and reboot. Now you can enter the EU server and play without any problems. It worked for the two of us i hope it works for you too!

    I quote the obvious solution that everyone should try. Because my mate also tried it and works, after 4 days lost.

    Good one DeiX.
    Options
  • hadesb16_ESO4
    hadesb16_ESO4
    Soul Shriven
    I can confirm HadesGR and Deix's solution.

    Under 'Connection Optimization Wizard' try 'Optimization Strategy #1'. Worked for me and has allowed me to login and play. Haven't tested for length of time yet but it's working.

    Well done folks!
    Edited by hadesb16_ESO4 on August 2, 2014 5:32PM
    Options
  • Delorion
    Delorion
    ✭✭
    DeiX wrote: »
    Ok guys this solution has worked for me and a friend of mine. The credits go to my friend HadesGR who posted this one in a forum i follow and saved our asses ;)

    You should download this program
    http://www.hageltech.com/tweakmaster/download

    Choose the trial obviously and install it. Afterwards select the wizard and try out the several optimisation wizards. The 1st one on that list worked for me but if you still got a problem try to use all of them. Let it do its job, accept the changes and reboot. Now you can enter the EU server and play without any problems. It worked for the two of us i hope it works for you too!

    Thx tried it and it worked ! lol finally iam able to play on the EU server i have no problems more the 1st one wizard in that programm called "Connection Optimization Wizard" solved the problem for me too... thx again you are my livesaver
    Options
  • Rnard
    Rnard
    Soul Shriven
    DeiX wrote: »
    Ok guys this solution has worked for me and a friend of mine. The credits go to my friend HadesGR who posted this one in a forum i follow and saved our asses ;)

    You should download this program
    http://www.hageltech.com/tweakmaster/download

    Choose the trial obviously and install it. Afterwards select the wizard and try out the several optimisation wizards. The 1st one on that list worked for me but if you still got a problem try to use all of them. Let it do its job, accept the changes and reboot. Now you can enter the EU server and play without any problems. It worked for the two of us i hope it works for you too!

    Hello all, i had the same problem than most of us here, after character selection, i entered the game, but after 1 seconde, i was booted to login screen. I say that in past, because i downloaded this thing, used the first option and the first strategy (as they say when you read, you may need several tries), and after a restart -at less- im still connected to teso while im writing these lines. So thanks to the two ones who found and wrote this "solution" above.

    Options
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