Reddit the official ESO forums

Nazon_Katts

I think you are spreading yourself too thin then and are in desperate need of more personnel working exclusively on your official boards. Interaction with the community here is still at such a low level, it sometimes feels like the board's only purpose is to pose as a trash bin to dump our complains into and then leave them to rot.

Yes, it's not the biggest group nor widest reach to your customers. And yes, most people come here when they have some kind of problem or complaint with the game. But that right there is the very reason why you should put much more effort into community building and actively working at providing a more welcoming atmosphere.

Official boards and it's communities are mulitipliers when it comes to customer satisfaction. Currently, these boards are doing you a disservice.

Inzababa

ZOS_JessicaFolsom wrote: »

Mablung wrote: »

Thank you for the honest reply and information. Perception is the same questions asked here are answered elsewhere because the presence on those sites is more noticeable with the individual responses from ZOS staff.

You're welcome. And nope, that's not the case at all. We often have multiple tabs open all day, checking in here, and on multiple fan communities. It's just a matter of timing and where we see a question first. There's no nefarious strategy behind it. If anything, our posts are the most noticable here because of our handy dev tracker.

I don't mean to play Devil's Advocate but I remember the time of the Vamp OPness in pvp, the forums were filled with threads and posts with no answer and the answer came from reddit, with someone from reddit pasting it to the forums

Mablung

Inzababa wrote: »

ZOS_JessicaFolsom wrote: »

Mablung wrote: »

Thank you for the honest reply and information. Perception is the same questions asked here are answered elsewhere because the presence on those sites is more noticeable with the individual responses from ZOS staff.

You're welcome. And nope, that's not the case at all. We often have multiple tabs open all day, checking in here, and on multiple fan communities. It's just a matter of timing and where we see a question first. There's no nefarious strategy behind it. If anything, our posts are the most noticable here because of our handy dev tracker.

I don't mean to play Devil's Advocate but I remember the time of the Vamp OPness in pvp, the forums were filled with threads and posts with no answer and the answer came from reddit, with someone from reddit pasting it to the forums

I agree with you. There is something that does not add up in what she is saying when looking back at examples. However, I feel that this could be a new start. The response was quick in this thread. Let's see if communication changes or if reddit and other social media get more facetime than the official forums.

Cogo

Nazon_Katts wrote: »

I think you are spreading yourself too thin then and are in desperate need of more personnel working exclusively on your official boards. Interaction with the community here is still at such a low level, it sometimes feels like the board's only purpose is to pose as a trash bin to dump our complains into and then leave them to rot.

Yes, it's not the biggest group nor widest reach to your customers. And yes, most people come here when they have some kind of problem or complaint with the game. But that right there is the very reason why you should put much more effort into community building and actively working at providing a more welcoming atmosphere.

Official boards and it's communities are mulitipliers when it comes to customer satisfaction. Currently, these boards are doing you a disservice.

Speak for yourself. This is not true. Zenimax is doing an great service by reaching out to the ESO important communities as as well as answering here.

The atmosphere of any forum is set by the users. Moderators can only moderate. What is posted is not Zenimax fault? Where did you......
Zenimax are putting a lot of effort here. Your statement that they do not, is not true.

Read the Green answer in this post. The fact alone that we get an answer, very fast, by a user who is "complaining" but doing so in a constructive manner, is proof enough.


As stated, we have a DEV tracker. Compare that to the Dev tracker on Reddit, and you find more here.
The dev tracker on Reddit, in most cases link their info from a post made here.

You may simply just got the wrong impression.


I am very thankful for our Zenimax communicators answer to this post.
This clears up a concern I had that we would loose our input here.
Now, I know that our input, like adding jerkings, is feedback Zenimax will continue to view.


@Mablung
Thanks for your post man. You may find this odd coming from me, but I am on your side here. I would post this question myself, but you know what happens when I say anything here....

I do think Zenimax are communicating very well with us, and if it happens to be posted 5 second, 5 hours or whatever somewhere else before here, is unimportant.

As long as DEVS statements, facts, patches and other information that is connected to ESO right now, like LIVE patches, and not just interviews, rumors or even answering a question on another site about anything. Then we get a really good service. Just like it we have today.

Good response. What I thought but nice to have the communication.

@drogon1
Agree, I was hoping that it was just a matter of timing, but had my concerns Zenimax would lower their communications with us here.

Those concerns are now gone .

fyendiarb16_ESO

The main problem arises when questions are answered elsewhere and are (edit: not) also revealed on the official forums, this may not happen often, but it does happen.

You (anyone related to Zenimax) can spend almost your entire day on different places than the official forums for all I care as long as you please spend a few minutes adding the answers here as well, or at least just a link to those topics so we can see the complete conversation. You can't expect the customers to lurk the entire social media in search for answers if you have an official forum that should include all those things.

Seeing people talk about upcoming changes in the game and think "What the heck? I read both the main website and the forum each and every day and I never heard anything about this!" only to find out it was only posted on Reddit.

Sorry, but moments like that, even though rare, are very annoying.

Spend all the time you want/need on whatever social media platform (you should), but please make sure to always inform people through the official website and forums as well. Otherwise just shut this forum down since it is then just one of the many instead of the source to go to.

Cogo

fyendiarb16_ESO wrote: »

Seeing people talk about upcoming changes in the game and think "What the heck? I read both the main website and the forum each and every day and I never heard anything about this!" only to find out it was only posted on Reddit.

Sorry, but moments like that, even though rare, are very annoying.

Spend all the time you want/need on whatever social media platform (you should), but please make sure to always inform people through the official website and forums as well. Otherwise just shut this forum down since it is then just one of the many instead of the source to go to.

They ARE posted here. It is rumors and posts like this that creates a wrong perception about the information we get here. Users simply take your word for it instead of searching themselves.

About the timing, WHEN a fact/statement is posted here is not only unimportant, but also not included in the service you bought.

If you read the section about information given by Zenimax, it is not included to post anything at all.

We get this for free, which you are complaining about.

PoseidonEvil

Mablung wrote: »

Provided is a link to todays patch notes posted on reddit. If you scan through the responses you will see questions and issues being responded to by @‌ZOS_GinaBruno. ZOS on Reddit

My question, why do those posting issues and questions get rapid response on the non official forum? Do we need to create accounts there and voice our questions/concerns on reddit? Or would we just get moderated/down voted into non existence there?

first of all how do you know they are even the same ppl? i mean its not that hard to sound intelligent about a game nowadays you know what i mean? it could just be someone who made that name on that website?

Mablung

wholt200ub17_ESO wrote: »

Mablung wrote: »

Provided is a link to todays patch notes posted on reddit. If you scan through the responses you will see questions and issues being responded to by @‌ZOS_GinaBruno. ZOS on Reddit

My question, why do those posting issues and questions get rapid response on the non official forum? Do we need to create accounts there and voice our questions/concerns on reddit? Or would we just get moderated/down voted into non existence there?

first of all how do you know they are even the same ppl? i mean its not that hard to sound intelligent about a game nowadays you know what i mean? it could just be someone who made that name on that website?

Well they have a special Zenimax icon located next to their name. They use the same forum names there as they do here. They admit to posting there.

I am not sure why I am answering your question. Read the thread please. There has been an official answer given.

Loco_Mofo

nerevarine1138 wrote: »

Well, maybe if the Reddit community didn't show a consistent ability to be more thoughtful and respectful in their replies than this community, ZO would probably spend more time here.

LOL yeah right, you must be kidding right? We talking about the same Reddit community here or what?

Gilvoth

if this is true it kinda messed up and kinda not kool. ijs

ZOS_GinaBruno

wholt200ub17_ESO wrote: »

Mablung wrote: »

Provided is a link to todays patch notes posted on reddit. If you scan through the responses you will see questions and issues being responded to by @‌ZOS_GinaBruno. ZOS on Reddit

My question, why do those posting issues and questions get rapid response on the non official forum? Do we need to create accounts there and voice our questions/concerns on reddit? Or would we just get moderated/down voted into non existence there?

first of all how do you know they are even the same ppl? i mean its not that hard to sound intelligent about a game nowadays you know what i mean? it could just be someone who made that name on that website?

I can confirm that ZOS_GinaBruno on Reddit is me.

fyendiarb16_ESO

Cogo wrote: »

fyendiarb16_ESO wrote: »

Seeing people talk about upcoming changes in the game and think "What the heck? I read both the main website and the forum each and every day and I never heard anything about this!" only to find out it was only posted on Reddit.

Sorry, but moments like that, even though rare, are very annoying.

Spend all the time you want/need on whatever social media platform (you should), but please make sure to always inform people through the official website and forums as well. Otherwise just shut this forum down since it is then just one of the many instead of the source to go to.

They ARE posted here. It is rumors and posts like this that creates a wrong perception about the information we get here. Users simply take your word for it instead of searching themselves.

About the timing, WHEN a fact/statement is posted here is not only unimportant, but also not included in the service you bought.

If you read the section about information given by Zenimax, it is not included to post anything at all.

We get this for free, which you are complaining about.

Customer service is vital to any product and part of what you paid for, so no this is not for free.

Also I am not complaining as much as requesting of them to make sure that when info is made public on other social media to always make notice of it here. Usually they do and I am happy about that, I am talking (as clearly shown by the part I made bold in my own post) about the rare moments they mess up. I just want them to take more care about making sure we get to hear it as well.

Nazon_Katts

@Cogo‌

First of all, how did you come under the impression I was speaking for anyone else, but me?

Second, I know community interaction here is very low, because I've been member, moderator and admin on many boards out there. Hence I know that when and how you moderate, how you set up or layout your board and how much and in which way you interact with your community has a very strong effect on how it will evolve.

Cogo

Nazon_Katts wrote: »

@Cogo‌

First of all, how did you come under the impression I was speaking for anyone else, but me?

Second, I know community interaction here is very low, because I've been member, moderator and admin on many boards out there. Hence I know that when and how you moderate, how you set up or layout your board and how much and in which way you interact with your community has a very strong effect on how it will evolve.

First, um, mistake of my part. It "felt" like you spoke for "us". Again, I didn't even think I was just under the impression you did. I am sorry, and take that back.

It was this statement I reacted to:

But that right there is the very reason why you should put much more effort into community building and actively working at providing a more welcoming atmosphere.

Official boards and it's communities are mulitipliers when it comes to customer satisfaction. Currently, these boards are doing you a disservice.

I read this as: Zenimax is not doing enough to create a welcoming atmosphere.
And, the statement that they are spread to much.

Thats why I say that its us, users who create the atmosphere. Zenimax almost have nothing to do about that. Other then of course forum setup and moderation. Yes.

I am here pretty much daily, and what I see, Zenimax is putting in work here and how they work internally with their resources is not our concern.
In this case, its the communication, feedback and value of our opinions that I feel is important. And on all points, they deliver. But sure, everything can always get better!

This is my view and of course people can disagree with that.
I get a bit testy when I see a statement from a user that is not true, though.

I should have used a better tone towards you, sorry about that.

Zxaxz

ZOS_JessicaFolsom wrote: »

Our stance is that we answer what questions we can as we come across them, or as they're sent to us. If our team sees a question we're able to answer on a site we have an official account on, we answer it. We also read quite a few sites in addition to the official forums.

We do consider the official ESO forums our priority and primary site for communication, but that doesn't mean we won't answer a question on Reddit, MMORPG.com, TESO Elite, or any other fansite we have a presence on just because it isn't our official forums. You'll notice we always post big updates here, such as the Templar and Stamina skills updates we shared last week. If you compare our posts here via the dev tracker, you'll find we post significantly more on the official forums than anywhere else combined; suggesting otherwise is simply not true.

The reality is, there may be times we post an answer to something elsewhere before we do here. It isn't us showing preferential treatment; rather, that is simply where we happened upon the question first.

@ZOS_JessicaFolsom‌

Just a suggestion: Is/Can there be way to add a Forum link of all the Dev's posts on this Forums: Dev Tracker -( Middle of the right side of forum page) from the other sites.

This would give not only the ESO Forums a localized place to glean information; But, also all of the other sites, you as Dev's work so hard to answer questions on.

=D

Cogo

Shanna wrote: »

ZOS_GinaBruno wrote: »

I can confirm that ZOS_GinaBruno on Reddit is me.

[snip]

I cant comment on your post properly without heavily breaking the forum rules.

They are working to make the game better for us. Listening to us. Improving their communication with us. Pitiful?

You comment has no standing and is just rude.

[edited to remove quote]

Nazon_Katts

@Cogo‌

No worries!

But there's a plethora community building tools ZOS hasn't come around using yet. For instance, we've seen no contests, no games, no Q&A's, no silliness, not much dev participation or just plain personal talk, opinions and chit chat. It's probably due to corporate policy and lack of manpower, but I am convinced this is a big mistake.

I think I can see an at least positive tendency in CM / CSR participation and Mr Wheeler showed up occasionally as well, but when I read about the workload they've got, I doubt they can keep the focus on this board for much longer. They need more people here, be it by hiring additional CMs or allowing Devs to post.

An Off Topic forum could go a long way with bringing the community back together as well. Naturally, this would require even more moderation, but the positive effect on the community (getting to know each other, find shared interest, comic relief) should be worth it.

Leaving the community, better yet, leaving your members to take care of themselves ultimately leads to a survival of the fittest scenario. In human terms, this usually means war. We've pretty much witnessed that here the last few months.

You differentiated between them (ZOS) and us (players) as well. A healthy forum community is a 'we' tho. And there's much to do, should we ever wish to achieve that. However, I fear the strict separation of DEVs / CM CSR / Players is not very helpful in this endeavor. So it is very much ZOS's responsibility to change that and to begin actively building a community for all of us.

Sindala

Lol, Posting on here giving us constant warnings about rules and such do not count as Dev replies.

Maleficus

Sindala wrote: »

Lol, Posting on here giving us constant warnings about rules and such do not count as Dev replies.

BOOM and there it is!!!

Community mods ARE NOT DEVS

epoling

I think the folks at ZOS might be a little jaded if they think that the majority of people read Reddit or other social media. Most players don't look at anything but the game. If they do need information they go to the official site and then official forums. I have asked friends I game with and none of them have ever looked at Reddit for game information. Personally, I would dock pay of any ZOS employee for officially posting on any site but this one. Spreading information around like my Momma used to do with jelly on a pb&j doesn't work well. It needs to be a nice thick tasty layer not tiny sparse bits and pieces you have to hunt for. Posting on several different sites makes it too hard to find the jelly and leaves your mouth all dry from the peanut butter. (Or you are just too tired of reading umpteen places to find good info.)

Sindala

Maleficus wrote: »

Sindala wrote: »

Lol, Posting on here giving us constant warnings about rules and such do not count as Dev replies.

BOOM and there it is!!!

Community mods ARE NOT DEVS

Lol, well I know that but I had to include them otherwise the only time Dev's post on here is on patch days once they've screwed things up again.....

fromtesonlineb16_ESO

Mablung wrote: »

Provided is a link to todays patch notes posted on reddit. If you scan through the responses you will see questions and issues being responded to by @‌ZOS_GinaBruno. ZOS on Reddit

My question, why do those posting issues and questions get rapid response on the non official forum? Do we need to create accounts there and voice our questions/concerns on reddit? Or would we just get moderated/down voted into non existence there?

They get a rapid response because it's a third-party site and ZOS are treating it as a PR exercise, they don't feel they need to respond in a timely fashion on here it seems.

Sue_D_Nim

xanikk999 wrote: »

Not everyone cares about twitter or reddit. Personally I hate twitter with a passion. It's a glorified diary for people who are self obsessed and what others to know what they are doing every waking minute of the day.

That is my general attitude towards all social media. I have, however, found my own use for Twitter. I plant myself in the correct "hashtag" group such as "#TCM_party" or "#GameOfThrones" and watch my favorite old movies or TV shows along with other fans, and we toss comments back and forth while watching. It's like going to see a movie with a big group of people and being told to please talk during the movie. It's fun, especially for those of us who don't have any nearby RL friends who enjoy the same things we do.

/offtopic

Knootewoot

Well, what are you waiting for then...

TO THE REDDIT FORUMS

ForTheRealm

ZOS_JessicaFolsom wrote: »

We do consider the official ESO forums our priority and primary site for communication,

If I look for the most actual information on the game I play, I expect to find it on the official game site/forum, and not by searching other online sources.
So, if you provide any news on the game somewhere else, please share it also on this forum. Maybe there should be a dedicated section like "Q&A from the Web".
I really prefer Reddit to refer to this forum for the information, rather than this official forum pointing to Reddit.

Lodestar

nerevarine1138 wrote: »

Well, maybe if the Reddit community didn't show a consistent ability to be more thoughtful and respectful in their replies than this community, ZO would probably spend more time here.

Oh the irony.

AngryNord

Mablung wrote: »

Hilgara wrote: »

Mablung wrote: »

[snip]

[snip]

I think he is mistaking this forum for ESO's Facebook page. That's where the "this game sucks" posts are.

[edited to remove quote]

fromtesonlineb16_ESO

ZOS_JessicaFolsom wrote: »

The reality is, there may be times we post an answer to something elsewhere before we and don't bother to do here. It isn't us showing preferential treatment; rather, that is simply where we happened upon the question first.

FTFY, it's the reality of what happens.

elderscrollsb16_ESO109

what about AMA sessions on Reddit?

fromtesonlineb16_ESO

elderscrollsb16_ESO109 wrote: »

what about AMA sessions on Reddit?

Like I said, it's PR .. stop landing below-the-belt hits.