Maintenance for the week of October 12:
• PC/Mac: NA and EU megaservers for maintenance – October 12, 6:00AM EDT (10:00 UTC) – 8:00AM EDT (12:00 UTC)
• Xbox One: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PlayStation®4: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PC/Mac: NA and EU megaservers for maintenance – October 12, 6:00AM EDT (10:00 UTC) – 8:00AM EDT (12:00 UTC)
• Xbox One: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PlayStation®4: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
The Markarth DLC and Update 28 base game patch are now available to test on the PTS! Read the full patch notes here: https://forums.elderscrollsonline.com/en/categories/pts/
Reddit the official ESO forums
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Mablung✭✭✭✭✭Considering I pointed out two big fallacies with two of the bigger examples I've seen lately about reddit, I don't think I missed the point.
I use both sites and find useful information on both, though I do find more useful info not from ZoS employees on other sites than this one.
If you worked for me working customer service/social media and I ran ZoS I would definitely have you spending a given amount of time on a site like reddit. That might mean you would miss a question on one site or the other when you were on one of the two and answer it wherever you are at. It happens. Do what reddit does, publish a thread and link to it, they don't cry that info is posted somewhere else, they post it and link it.
That subreddit is run pretty well compared to some other as well. They have all the ZoS folks tagged so they stand out, they allow any sort of self promotion, something most subreddits forbid, etc. It's a solid community and people should quit whining about ZoS actually responding to customers just b/c it wasn't on this forum.
Another post made by an apologist using apologist approved jargon like whining. You did miss the point. I am not debating the merits of using social media. I am not asking you to apologize for why they fail to communicate here on the official forums. I am asking if we are better served by communicating there since given the evidence, they are more apt to reply there.Edited by Mablung on June 24, 2014 9:42PM -
Probitas✭✭✭Reddit is similar to every other social networking site. It's got it's own share of idiots and trolls. Personally I think the official forums should get primary attention, then if they feel like it they can copy/paste into other locations.
Not much point in having an official site if it's not being used to capacity. -
Pele✭✭✭✭✭
Thanks for the link.Provided is a link to todays patch notes posted on reddit. If you scan through the responses you will see questions and issues being responded to by @ZOS_GinaBruno. ZOS on Reddit
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xaraan✭✭✭✭✭
✭✭✭✭Considering I pointed out two big fallacies with two of the bigger examples I've seen lately about reddit, I don't think I missed the point.
I use both sites and find useful information on both, though I do find more useful info not from ZoS employees on other sites than this one.
If you worked for me working customer service/social media and I ran ZoS I would definitely have you spending a given amount of time on a site like reddit. That might mean you would miss a question on one site or the other when you were on one of the two and answer it wherever you are at. It happens. Do what reddit does, publish a thread and link to it, they don't cry that info is posted somewhere else, they post it and link it.
That subreddit is run pretty well compared to some other as well. They have all the ZoS folks tagged so they stand out, they allow any sort of self promotion, something most subreddits forbid, etc. It's a solid community and people should quit whining about ZoS actually responding to customers just b/c it wasn't on this forum.
Another post made by an apologist using apologist approved jargon like whining. You did miss the point. I am not debating the merits of using social media. I am not asking you to apologize for why they fail to communicate here on the official forums. I am asking if we are better served by communicating there since given the evidence, they are more apt to reply there.
Well, twice you've not listened to what I said or you would have caught the point about both the big things people "whined" about here lately were actually info on this site first, not reddit. Though I'm sure some info has appeared on reddit first, especially when they do an AMA (interview/ Q&A type thing).
But you have my opinion, I have yours. Don't care if you want to stay upset over it.NA • PC • AD • Characters (Argonian Tanks, Khajiit StamDD, Breton MagDD):
NBs: Hist-Shadow: Xaraan (Master Crafter), Pirate: Xaraan-dar, Sun's Dusk Reaper: Xa-Raan (Vampire)
Templars: Shadow Breaker: Xaraanosaur, Extinguisher of Flames: Xaraan-do, Sanctifier: Xåraan
Dragon Knights: Alpha Predator: Xaraanosaurus, Huntmaster: Xaraan-da, Paragon: Xãraan
Sorcs: Undaunted: Xaraanosorcus, Stormproof: Xaraan-ra, Clockwork Cofounder: Xa'Raan
Wardens: Shield of the North: Xaraanodon, Guardian of the Green: Xaraan-jo, Master Angler: Xäraan
Necros: Boethia's Scythe: Xaraan-Vahat, Silencer: Xaraan-qa, Witch: Xaraana (Vampire)
CP 1600+ • My House • vAAHM, vHRCHM, vSOHM, vDSA, vMoLHM, vMA(FC), vHoFHM, vAS+2, vCR+3, vSSHMx3, vKAHMx3 -
Hilgara✭✭✭✭✭
Wow you really are struggling. I meant the reddit forums arent full of "this game is crap" threads and maybe thats why ESO favours them.... Is that clear?
Your post still implies that there are posts like what you describe here on these forums, again I ask you to provide links.
Go back, read again, this time....concentrate!
I know what you meant. With your statement, you imply that these forums have those types of threads...nevermind. You are now trolling.
right. i am trolling when i question your comprehension but you weren't when questioning mine? whatever -
xaraan✭✭✭✭✭
✭✭✭✭
Wow you really are struggling. I meant the reddit forums arent full of "this game is crap" threads and maybe thats why ESO favours them.... Is that clear?
Your post still implies that there are posts like what you describe here on these forums, again I ask you to provide links.
Go back, read again, this time....concentrate!
I know what you meant. With your statement, you imply that these forums have those types of threads...nevermind. You are now trolling.
right. i am trolling when i question your comprehension but you weren't when questioning mine? whatever
Look at his posts in this thread, he's the one trolling. Just leave him be.NA • PC • AD • Characters (Argonian Tanks, Khajiit StamDD, Breton MagDD):
NBs: Hist-Shadow: Xaraan (Master Crafter), Pirate: Xaraan-dar, Sun's Dusk Reaper: Xa-Raan (Vampire)
Templars: Shadow Breaker: Xaraanosaur, Extinguisher of Flames: Xaraan-do, Sanctifier: Xåraan
Dragon Knights: Alpha Predator: Xaraanosaurus, Huntmaster: Xaraan-da, Paragon: Xãraan
Sorcs: Undaunted: Xaraanosorcus, Stormproof: Xaraan-ra, Clockwork Cofounder: Xa'Raan
Wardens: Shield of the North: Xaraanodon, Guardian of the Green: Xaraan-jo, Master Angler: Xäraan
Necros: Boethia's Scythe: Xaraan-Vahat, Silencer: Xaraan-qa, Witch: Xaraana (Vampire)
CP 1600+ • My House • vAAHM, vHRCHM, vSOHM, vDSA, vMoLHM, vMA(FC), vHoFHM, vAS+2, vCR+3, vSSHMx3, vKAHMx3 -
Mablung✭✭✭✭✭Considering I pointed out two big fallacies with two of the bigger examples I've seen lately about reddit, I don't think I missed the point.
I use both sites and find useful information on both, though I do find more useful info not from ZoS employees on other sites than this one.
If you worked for me working customer service/social media and I ran ZoS I would definitely have you spending a given amount of time on a site like reddit. That might mean you would miss a question on one site or the other when you were on one of the two and answer it wherever you are at. It happens. Do what reddit does, publish a thread and link to it, they don't cry that info is posted somewhere else, they post it and link it.
That subreddit is run pretty well compared to some other as well. They have all the ZoS folks tagged so they stand out, they allow any sort of self promotion, something most subreddits forbid, etc. It's a solid community and people should quit whining about ZoS actually responding to customers just b/c it wasn't on this forum.
Another post made by an apologist using apologist approved jargon like whining. You did miss the point. I am not debating the merits of using social media. I am not asking you to apologize for why they fail to communicate here on the official forums. I am asking if we are better served by communicating there since given the evidence, they are more apt to reply there.
Well, twice you've not listened to what I said or you would have caught the point about both the big things people "whined" about here lately were actually info on this site first, not reddit. Though I'm sure some info has appeared on reddit first, especially when they do an AMA (interview/ Q&A type thing).
But you have my opinion, I have yours. Don't care if you want to stay upset over it.
I am not upset. I am pointing out the dialogue between GinaBruno and the reddit community over there. I am asking some very simple questions which you have failed to answer. The points you bring up are not relevant to the questions I ask in my initial post. -
Mablung✭✭✭✭✭
Wow you really are struggling. I meant the reddit forums arent full of "this game is crap" threads and maybe thats why ESO favours them.... Is that clear?
Your post still implies that there are posts like what you describe here on these forums, again I ask you to provide links.
Go back, read again, this time....concentrate!
I know what you meant. With your statement, you imply that these forums have those types of threads...nevermind. You are now trolling.
right. i am trolling when i question your comprehension but you weren't when questioning mine? whatever
Yes you are a troll. Every post you make is not constructive and usually ends up with you baiting someone with a trollish comment.
You know perfectly well what I asked and you still fail to provide proof of "this game is crap" material from these forums. -
Mablung✭✭✭✭✭
Wow you really are struggling. I meant the reddit forums arent full of "this game is crap" threads and maybe thats why ESO favours them.... Is that clear?
Your post still implies that there are posts like what you describe here on these forums, again I ask you to provide links.
Go back, read again, this time....concentrate!
I know what you meant. With your statement, you imply that these forums have those types of threads...nevermind. You are now trolling.
right. i am trolling when i question your comprehension but you weren't when questioning mine? whatever
Look at his posts in this thread, he's the one trolling. Just leave him be.
Hardly. Answer the questions in the original post and stop side stepping them. -
Tamanous✭✭✭✭✭nerevarine1138 wrote: »Well, maybe if the Reddit community didn't show a consistent ability to be more thoughtful and respectful in their replies than this community, ZO would probably spend more time here.
Reddit is HEAVILY monitored and self-policed by it's posters and rating system. You cannot cause trouble or you never post there again. Stop thinking they are all reasonable people all the time. It would be the same mess there as anywhere else if not for how those boards are managed. -
ZOS_JessicaFolsomCommunity ManagerOur stance is that we answer what questions we can as we come across them, or as they're sent to us. If our team sees a question we're able to answer on a site we have an official account on, we answer it. We also read quite a few sites in addition to the official forums.
We do consider the official ESO forums our priority and primary site for communication, but that doesn't mean we won't answer a question on Reddit, MMORPG.com, TESO Elite, or any other fansite we have a presence on just because it isn't our official forums. You'll notice we always post big updates here, such as the Templar and Stamina skills updates we shared last week. If you compare our posts here via the dev tracker, you'll find we post significantly more on the official forums than anywhere else combined; suggesting otherwise is simply not true.
The reality is, there may be times we post an answer to something elsewhere before we do here. It isn't us showing preferential treatment; rather, that is simply where we happened upon the question first.
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Mablung✭✭✭✭✭ZOS_JessicaFolsom wrote: »Our stance is that we answer what questions we can as we come across them, or as they're sent to us. If our team sees a question we're able to answer on a site we have an official account on, we answer it. We also read quite a few sites in addition to the official forums.
We do consider the official ESO forums our priority and primary site for communication, but that doesn't mean we won't answer a question on Reddit, MMORPG.com, TESO Elite, or any other fansite we have a presence on just because it isn't our official forums. You'll notice we always post big updates here, such as the Templar and Stamina skills updates we shared last week. If you compare our posts here via the dev tracker, you'll find we post significantly more on the official forums than anywhere else combined; suggesting otherwise is simply not true.
The reality is, there may be times we post an answer to something elsewhere before we do here. It isn't us showing preferential treatment; rather, that is simply where we happened upon the question first.
Thank you for the honest reply and information. Perception is that the same questions asked here are answered elsewhere because the presence on those sites is more noticeable with the individual responses from ZOS staff. The interaction with that community is far greater than here seemingly.Edited by Mablung on June 24, 2014 10:17PM -
ZOS_JessicaFolsomCommunity ManagerThank you for the honest reply and information. Perception is the same questions asked here are answered elsewhere because the presence on those sites is more noticeable with the individual responses from ZOS staff.
You're welcome. And nope, that's not the case at all. We often have multiple tabs open all day, checking in here, and on multiple fan communities. It's just a matter of timing and where we see a question first. There's no nefarious strategy behind it. If anything, our posts are the most noticable here because of our handy dev tracker. -
drogon1✭✭✭✭ZOS_JessicaFolsom wrote: »Our stance is that we answer what questions we can as we come across them, or as they're sent to us. If our team sees a question we're able to answer on a site we have an official account on, we answer it. We also read quite a few sites in addition to the official forums.
We do consider the official ESO forums our priority and primary site for communication, but that doesn't mean we won't answer a question on Reddit, MMORPG.com, TESO Elite, or any other fansite we have a presence on just because it isn't our official forums. You'll notice we always post big updates here, such as the Templar and Stamina skills updates we shared last week. If you compare our posts here via the dev tracker, you'll find we post significantly more on the official forums than anywhere else combined; suggesting otherwise is simply not true.
The reality is, there may be times we post an answer to something elsewhere before we do here. It isn't us showing preferential treatment; rather, that is simply where we happened upon the question first.
Good response. What I thought but nice to have the communication.Edited by drogon1 on June 24, 2014 10:26PM -
Nazon_Katts✭✭✭✭✭I think you are spreading yourself too thin then and are in desperate need of more personnel working exclusively on your official boards. Interaction with the community here is still at such a low level, it sometimes feels like the board's only purpose is to pose as a trash bin to dump our complains into and then leave them to rot.
Yes, it's not the biggest group nor widest reach to your customers. And yes, most people come here when they have some kind of problem or complaint with the game. But that right there is the very reason why you should put much more effort into community building and actively working at providing a more welcoming atmosphere.
Official boards and it's communities are mulitipliers when it comes to customer satisfaction. Currently, these boards are doing you a disservice.
"You've probably figured that out by now. Let's hope so. Or we're in real trouble... and out come the intestines. And I skip rope with them!" -
Inzababa✭✭✭ZOS_JessicaFolsom wrote: »Thank you for the honest reply and information. Perception is the same questions asked here are answered elsewhere because the presence on those sites is more noticeable with the individual responses from ZOS staff.
You're welcome. And nope, that's not the case at all. We often have multiple tabs open all day, checking in here, and on multiple fan communities. It's just a matter of timing and where we see a question first. There's no nefarious strategy behind it. If anything, our posts are the most noticable here because of our handy dev tracker.
I don't mean to play Devil's Advocate but I remember the time of the Vamp OPness in pvp, the forums were filled with threads and posts with no answer and the answer came from reddit, with someone from reddit pasting it to the forums
Resistance is FUtilezCivilized men are more discourteous than savages because they know they can be impolite without having their skulls split, as a general thing.Tyranny, like hell, is not easily conquered; yet we have this consolation with us, that the harder the conflict, the more glorious the triumph. What we obtain too cheap, we esteem too lightly: it is dearness only that gives every thing its value.
Resistance is FUtilez -
Mablung✭✭✭✭✭ZOS_JessicaFolsom wrote: »Thank you for the honest reply and information. Perception is the same questions asked here are answered elsewhere because the presence on those sites is more noticeable with the individual responses from ZOS staff.
You're welcome. And nope, that's not the case at all. We often have multiple tabs open all day, checking in here, and on multiple fan communities. It's just a matter of timing and where we see a question first. There's no nefarious strategy behind it. If anything, our posts are the most noticable here because of our handy dev tracker.
I don't mean to play Devil's Advocate but I remember the time of the Vamp OPness in pvp, the forums were filled with threads and posts with no answer and the answer came from reddit, with someone from reddit pasting it to the forums
I agree with you. There is something that does not add up in what she is saying when looking back at examples. However, I feel that this could be a new start. The response was quick in this thread. Let's see if communication changes or if reddit and other social media get more facetime than the official forums. -
Ohioastro✭✭✭✭Considering I pointed out two big fallacies with two of the bigger examples I've seen lately about reddit, I don't think I missed the point.
I use both sites and find useful information on both, though I do find more useful info not from ZoS employees on other sites than this one.
If you worked for me working customer service/social media and I ran ZoS I would definitely have you spending a given amount of time on a site like reddit. That might mean you would miss a question on one site or the other when you were on one of the two and answer it wherever you are at. It happens. Do what reddit does, publish a thread and link to it, they don't cry that info is posted somewhere else, they post it and link it.
That subreddit is run pretty well compared to some other as well. They have all the ZoS folks tagged so they stand out, they allow any sort of self promotion, something most subreddits forbid, etc. It's a solid community and people should quit whining about ZoS actually responding to customers just b/c it wasn't on this forum.
Another post made by an apologist using apologist approved jargon like whining. You did miss the point. I am not debating the merits of using social media. I am not asking you to apologize for why they fail to communicate here on the official forums. I am asking if we are better served by communicating there since given the evidence, they are more apt to reply there.
Nasty and obnoxious people tend to get avoided in any forum. -
Cogo✭✭✭✭✭
✭Nazon_Katts wrote: »I think you are spreading yourself too thin then and are in desperate need of more personnel working exclusively on your official boards. Interaction with the community here is still at such a low level, it sometimes feels like the board's only purpose is to pose as a trash bin to dump our complains into and then leave them to rot.
Yes, it's not the biggest group nor widest reach to your customers. And yes, most people come here when they have some kind of problem or complaint with the game. But that right there is the very reason why you should put much more effort into community building and actively working at providing a more welcoming atmosphere.
Official boards and it's communities are mulitipliers when it comes to customer satisfaction. Currently, these boards are doing you a disservice.
Speak for yourself. This is not true. Zenimax is doing an great service by reaching out to the ESO important communities as as well as answering here.
The atmosphere of any forum is set by the users. Moderators can only moderate. What is posted is not Zenimax fault? Where did you......
Zenimax are putting a lot of effort here. Your statement that they do not, is not true.
Read the Green answer in this post. The fact alone that we get an answer, very fast, by a user who is "complaining" but doing so in a constructive manner, is proof enough.
As stated, we have a DEV tracker. Compare that to the Dev tracker on Reddit, and you find more here.
The dev tracker on Reddit, in most cases link their info from a post made here.
You may simply just got the wrong impression.
I am very thankful for our Zenimax communicators answer to this post.
This clears up a concern I had that we would loose our input here.
Now, I know that our input, like adding jerkings, is feedback Zenimax will continue to view.
@Mablung
Thanks for your post man. You may find this odd coming from me, but I am on your side here. I would post this question myself, but you know what happens when I say anything here....
I do think Zenimax are communicating very well with us, and if it happens to be posted 5 second, 5 hours or whatever somewhere else before here, is unimportant.
As long as DEVS statements, facts, patches and other information that is connected to ESO right now, like LIVE patches, and not just interviews, rumors or even answering a question on another site about anything. Then we get a really good service. Just like it we have today.Good response. What I thought but nice to have the communication.
@drogon1
Agree, I was hoping that it was just a matter of timing, but had my concerns Zenimax would lower their communications with us here.
Those concerns are now gone
. Edited by Cogo on June 25, 2014 1:39AMOghur Hatemachine, Guild leader of The Nephilim - EU Megaserver
Orc Weapon Specialist and Warchief of the Ebonheart Pact - Trueflame Cyrodiil War Campaign
Guildsite: The Nephilim
"I don't agree with what you are saying, but I'll defend to the death your right to say it"
-Voltaire
"My build? Improvise, overcome and adapt!" -
fyendiarb16_ESO✭✭✭The main problem arises when questions are answered elsewhere and are (edit: not) also revealed on the official forums, this may not happen often, but it does happen.
You (anyone related to Zenimax) can spend almost your entire day on different places than the official forums for all I care as long as you please spend a few minutes adding the answers here as well, or at least just a link to those topics so we can see the complete conversation. You can't expect the customers to lurk the entire social media in search for answers if you have an official forum that should include all those things.
Seeing people talk about upcoming changes in the game and think "What the heck? I read both the main website and the forum each and every day and I never heard anything about this!" only to find out it was only posted on Reddit.
Sorry, but moments like that, even though rare, are very annoying.
Spend all the time you want/need on whatever social media platform (you should), but please make sure to always inform people through the official website and forums as well. Otherwise just shut this forum down since it is then just one of the many instead of the source to go to.Edited by fyendiarb16_ESO on June 25, 2014 1:47AM -
Cogo✭✭✭✭✭
✭fyendiarb16_ESO wrote: »
Seeing people talk about upcoming changes in the game and think "What the heck? I read both the main website and the forum each and every day and I never heard anything about this!" only to find out it was only posted on Reddit.
Sorry, but moments like that, even though rare, are very annoying.
Spend all the time you want/need on whatever social media platform (you should), but please make sure to always inform people through the official website and forums as well. Otherwise just shut this forum down since it is then just one of the many instead of the source to go to.
They ARE posted here. It is rumors and posts like this that creates a wrong perception about the information we get here. Users simply take your word for it instead of searching themselves.
About the timing, WHEN a fact/statement is posted here is not only unimportant, but also not included in the service you bought.
If you read the section about information given by Zenimax, it is not included to post anything at all.
We get this for free, which you are complaining about.Oghur Hatemachine, Guild leader of The Nephilim - EU Megaserver
Orc Weapon Specialist and Warchief of the Ebonheart Pact - Trueflame Cyrodiil War Campaign
Guildsite: The Nephilim
"I don't agree with what you are saying, but I'll defend to the death your right to say it"
-Voltaire
"My build? Improvise, overcome and adapt!" -
PoseidonEvil✭✭✭Provided is a link to todays patch notes posted on reddit. If you scan through the responses you will see questions and issues being responded to by @ZOS_GinaBruno. ZOS on Reddit
My question, why do those posting issues and questions get rapid response on the non official forum? Do we need to create accounts there and voice our questions/concerns on reddit? Or would we just get moderated/down voted into non existence there?
first of all how do you know they are even the same ppl? i mean its not that hard to sound intelligent about a game nowadays you know what i mean? it could just be someone who made that name on that website?XB1 NA *GT: A L C H E lVl Y *
Minor Sorcery Guildmaster
Phixeon Maghi -- Breton Magplar
Harrow the Souleater -- Breton Necro Healer
Krogyle dro-Smoketh -- Orc Stamdk -
Mablung✭✭✭✭✭wholt200ub17_ESO wrote: »Provided is a link to todays patch notes posted on reddit. If you scan through the responses you will see questions and issues being responded to by @ZOS_GinaBruno. ZOS on Reddit
My question, why do those posting issues and questions get rapid response on the non official forum? Do we need to create accounts there and voice our questions/concerns on reddit? Or would we just get moderated/down voted into non existence there?
first of all how do you know they are even the same ppl? i mean its not that hard to sound intelligent about a game nowadays you know what i mean? it could just be someone who made that name on that website?
Well they have a special Zenimax icon located next to their name. They use the same forum names there as they do here. They admit to posting there.
I am not sure why I am answering your question. Read the thread please. There has been an official answer given.
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Loco_Mofo✭✭✭✭✭nerevarine1138 wrote: »Well, maybe if the Reddit community didn't show a consistent ability to be more thoughtful and respectful in their replies than this community, ZO would probably spend more time here.
LOL yeah right, you must be kidding right? We talking about the same Reddit community here or what? -
Gilvoth✭✭✭✭✭
✭✭✭✭✭if this is true it kinda messed up and kinda not kool. ijsbest in slot: is the armor, weapon, clothing look, pet, or no pet, jewelry, race, class, skill choices, amount of DPS, and skin color best fit to you and the way you wish to play and makes you feel good and performs what YOU think it should be.
worst in slot: what you read in zone chat, and forum comment, and forum thread, and you tube video, and live streamer advice, and class rep advice, and guild chat advice, and whisper told you to wear, and use for skill, and dress like, and use for weapon and armor. -
ZOS_GinaBrunoCommunity Manager
I can confirm that ZOS_GinaBruno on Reddit is me.wholt200ub17_ESO wrote: »Provided is a link to todays patch notes posted on reddit. If you scan through the responses you will see questions and issues being responded to by @ZOS_GinaBruno. ZOS on Reddit
My question, why do those posting issues and questions get rapid response on the non official forum? Do we need to create accounts there and voice our questions/concerns on reddit? Or would we just get moderated/down voted into non existence there?
first of all how do you know they are even the same ppl? i mean its not that hard to sound intelligent about a game nowadays you know what i mean? it could just be someone who made that name on that website?
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fyendiarb16_ESO✭✭✭fyendiarb16_ESO wrote: »
Seeing people talk about upcoming changes in the game and think "What the heck? I read both the main website and the forum each and every day and I never heard anything about this!" only to find out it was only posted on Reddit.
Sorry, but moments like that, even though rare, are very annoying.
Spend all the time you want/need on whatever social media platform (you should), but please make sure to always inform people through the official website and forums as well. Otherwise just shut this forum down since it is then just one of the many instead of the source to go to.
They ARE posted here. It is rumors and posts like this that creates a wrong perception about the information we get here. Users simply take your word for it instead of searching themselves.
About the timing, WHEN a fact/statement is posted here is not only unimportant, but also not included in the service you bought.
If you read the section about information given by Zenimax, it is not included to post anything at all.
We get this for free, which you are complaining about.
Customer service is vital to any product and part of what you paid for, so no this is not for free.
Also I am not complaining as much as requesting of them to make sure that when info is made public on other social media to always make notice of it here. Usually they do and I am happy about that, I am talking (as clearly shown by the part I made bold in my own post) about the rare moments they mess up. I just want them to take more care about making sure we get to hear it as well. -
Nazon_Katts✭✭✭✭✭@Cogo
First of all, how did you come under the impression I was speaking for anyone else, but me?
Second, I know community interaction here is very low, because I've been member, moderator and admin on many boards out there. Hence I know that when and how you moderate, how you set up or layout your board and how much and in which way you interact with your community has a very strong effect on how it will evolve."You've probably figured that out by now. Let's hope so. Or we're in real trouble... and out come the intestines. And I skip rope with them!" -
Cogo✭✭✭✭✭
✭Nazon_Katts wrote: »@Cogo
First of all, how did you come under the impression I was speaking for anyone else, but me?
Second, I know community interaction here is very low, because I've been member, moderator and admin on many boards out there. Hence I know that when and how you moderate, how you set up or layout your board and how much and in which way you interact with your community has a very strong effect on how it will evolve.
First, um, mistake of my part. It "felt" like you spoke for "us". Again, I didn't even think I was just under the impression you did. I am sorry, and take that back.
It was this statement I reacted to:But that right there is the very reason why you should put much more effort into community building and actively working at providing a more welcoming atmosphere.
Official boards and it's communities are mulitipliers when it comes to customer satisfaction. Currently, these boards are doing you a disservice.
I read this as: Zenimax is not doing enough to create a welcoming atmosphere.
And, the statement that they are spread to much.
Thats why I say that its us, users who create the atmosphere. Zenimax almost have nothing to do about that. Other then of course forum setup and moderation. Yes.
I am here pretty much daily, and what I see, Zenimax is putting in work here and how they work internally with their resources is not our concern.
In this case, its the communication, feedback and value of our opinions that I feel is important. And on all points, they deliver. But sure, everything can always get better!
This is my view and of course people can disagree with that.
I get a bit testy when I see a statement from a user that is not true, though.
I should have used a better tone towards you, sorry about that.Edited by Cogo on June 25, 2014 4:33AMOghur Hatemachine, Guild leader of The Nephilim - EU Megaserver
Orc Weapon Specialist and Warchief of the Ebonheart Pact - Trueflame Cyrodiil War Campaign
Guildsite: The Nephilim
"I don't agree with what you are saying, but I'll defend to the death your right to say it"
-Voltaire
"My build? Improvise, overcome and adapt!" -
Zxaxz✭✭✭ZOS_JessicaFolsom wrote: »Our stance is that we answer what questions we can as we come across them, or as they're sent to us. If our team sees a question we're able to answer on a site we have an official account on, we answer it. We also read quite a few sites in addition to the official forums.
We do consider the official ESO forums our priority and primary site for communication, but that doesn't mean we won't answer a question on Reddit, MMORPG.com, TESO Elite, or any other fansite we have a presence on just because it isn't our official forums. You'll notice we always post big updates here, such as the Templar and Stamina skills updates we shared last week. If you compare our posts here via the dev tracker, you'll find we post significantly more on the official forums than anywhere else combined; suggesting otherwise is simply not true.
The reality is, there may be times we post an answer to something elsewhere before we do here. It isn't us showing preferential treatment; rather, that is simply where we happened upon the question first.
@ZOS_JessicaFolsom
Just a suggestion: Is/Can there be way to add a Forum link of all the Dev's posts on this Forums: Dev Tracker -( Middle of the right side of forum page) from the other sites.
This would give not only the ESO Forums a localized place to glean information; But, also all of the other sites, you as Dev's work so hard to answer questions on.
=DEdited by Zxaxz on June 25, 2014 4:41AMDarkness is the natural state of the galaxy. A light will not shine forever; one day it will burn itself out. Darkness, however, is everlasting and never expires.
