Memory Leak & Loading Screen Fix

ZOS_JessicaFolsom

The small patch that fixes the memory leak and infinite loading screen issue is now available for the North American megaserver. There is no downtime required. If you are currently in the game, please log out completely to apply the fixes.

This patch will be available on the European server in approximately 4-5 hours. Thank you all for your patience as we worked to fix these issues.

Asava

ZOS_JessicaFolsom wrote: »

The small patch that fixes the memory leak and infinite loading screen issue is now available for the North American megaserver. There is no downtime required. If you are currently in the game, please log out completely to apply the fixes.

This patch will be available on the European server in approximately 4-5 hours. Thank you all for your patience as we worked to fix these issues.

How about an unable to log in issue that's been happening for over 2 days now?? Some of your paying customers would like to play what they pay for.

ipkonfigcub18_ESO

thank you!

ZOS_JessicaFolsom

@Asava - We have a few ongoing threads about the error 301 that some are encountering, and will be providing updates there as we get them. Here are a couple that we have been posting in:

http://forums.elderscrollsonline.com/discussion/101553/can-t-login-to-the-game-and-no-answer-from-customer-support/p6

http://forums.elderscrollsonline.com/discussion/100856/error-code-301-3-1-1229-90098-since-crash-over-an-hour-ago#latest

Asava

ZOS_JessicaFolsom wrote: »

@Asava - We have a few ongoing threads about the error 301 that some are encountering, and will be providing updates there as we get them. Here are a couple that we have been posting in:

http://forums.elderscrollsonline.com/discussion/101553/can-t-login-to-the-game-and-no-answer-from-customer-support/p6

http://forums.elderscrollsonline.com/discussion/100856/error-code-301-3-1-1229-90098-since-crash-over-an-hour-ago#latest

I've been in those threads already and have been posting my ticket number in there as well.

Pixysticks

THANK YOU SO MUCH FOR FIXING THE MEM LEAK ISSUE SO FAST! YOU GUYS ROCK! ^_^

ferzalrwb17_ESO

Thank you and, not that I don't trust the devs but... well, yeah, I don't trust them. And so is anyone game enough to enter a building in Cyrodiil and test this out? I was lucky to get out after nearly a day stuck in the loop last time I tried so I'm not exactly eager to venture in to, say, the armoury or inn to test it out.

I really want to knock off some of those Cyrodiil quests (or get knocked off trying to do them).

siuolly

Great job! Thanks.

Lava_Croft

Hooray! \o/

ZOS_JessicaFolsom wrote: »

This patch will be available on the European server in approximately 4-5 hours. Thank you all for your patience as we worked to fix these issues.

Out of curiosity, why does it take so long for the EU to receive the patch?

AlexDrago

Greate, thank you.

elwhy

So you put out a fix for memory leak, and now I'm stuck logging in...no error, just an infinite load screen after I input my password with the audio going in and out. I'm going on 5 minutes during my third try.
I love the game and appreciate the work that's gone into it, but why does every fix/patch break more than it actually fixes?

Edit: And I didn't have any memory leaks, as far as I knew, before this patch...
Edit: Okay, I may have jumped the gun. After trying multiple things, it finally worked. I ended up removing all my add-ons from the add-on folder, nothing, and then changed settings to low, logged in, and then switched back to high. Don't know if it's a coincidence or not, and I apologize for jumping to conclusions but with the way things have been going can you really blame me?

Hareth_Faehir

eliasadriancombsub17_ESO wrote: »

So you put out a fix for memory leak, and now I'm stuck logging in...no error, just an infinite load screen after I input my password with the audio going in and out. I'm going on 5 minutes during my third try.
I love the game and appreciate the work that's gone into it, but why does every fix/patch break more than it actually fixes?

Edit: And I didn't have any memory leaks, as far as I knew, before this patch...

Same problem for me

Myconid

I still have the same infinite loading screen till crash. Still no ticket answered almost 48 hours later.

elwhy

Hareth_Faehir wrote: »

eliasadriancombsub17_ESO wrote: »

So you put out a fix for memory leak, and now I'm stuck logging in...no error, just an infinite load screen after I input my password with the audio going in and out. I'm going on 5 minutes during my third try.
I love the game and appreciate the work that's gone into it, but why does every fix/patch break more than it actually fixes?

Edit: And I didn't have any memory leaks, as far as I knew, before this patch...

Same problem for me

Try what I did in my edit, remove all add-ons and set graphics to low, then after you're logged in and playing put everything back. It could be coincidence, or just time, but that worked for me.

Zershar_Vemod

Works like a charm so far.

Agerasia

Myconid wrote: »

I still have the same infinite loading screen till crash. Still no ticket answered almost 48 hours later.

Don't feel bad. I have never got a response, aside from an automated email, for any tickets I have submitted.......

.......................Yeah.

AngryWolf

Awesome...great work..thanks!

Myconid

Agerasia wrote: »

Myconid wrote: »

I still have the same infinite loading screen till crash. Still no ticket answered almost 48 hours later.

Don't feel bad. I have never got a response, aside from an automated email, for any tickets I have submitted.......

.......................Yeah.

That sucks *hug*
Tried all the add-on removal and set all settings to low.
Still no dice.

Crassius

Lava_Croft wrote: »

Hooray! \o/

ZOS_JessicaFolsom wrote: »

This patch will be available on the European server in approximately 4-5 hours. Thank you all for your patience as we worked to fix these issues.

Out of curiosity, why does it take so long for the EU to receive the patch?

Union rules on working time directives. After uploading a file a 4-5 hour rest period must be observed before any additional work starts.

ZharaX

Lava_Croft wrote: »

Hooray! \o/

ZOS_JessicaFolsom wrote: »

This patch will be available on the European server in approximately 4-5 hours. Thank you all for your patience as we worked to fix these issues.

Out of curiosity, why does it take so long for the EU to receive the patch?

Because we are little people

RazzPitazz

I had the memory leak issue. I downloaded the patch and restarted the launcher. I have not attempted log-in but have instead been monitoring the launcher via task manager.
I am pleased to say that the leak has been resolved as the launcher is now steady at 118-122MB RAM usage. Just confirming that the leak is fixed for me.

FrauPerchta

My memory leak seems to be gone but now having very long loading screens.

Clansman2013

Is the memory leak issue related to the crash/rollback issue a ton of people are having?

Vortimere

Just double-checking but can someone confirm that the launcher version with this memory leak fix is version 1.3.5.964404 (click the gear cog, then About).

Grageeky

Bonesly_007 wrote: »

Just double-checking but can someone confirm that the launcher version with this memory leak fix is version 1.3.5.964404 (click the gear cog, then About).

Yes, verified.

δεμετρι22

Bonesly_007 wrote: »

Just double-checking but can someone confirm that the launcher version with this memory leak fix is version 1.3.5.964404 (click the gear cog, then About).

CONFIRMED

ZOS_JessicaFolsom

We completed pushing the patch to the European megaserver much earlier than anticipated. If you are currently playing on the European megaserver please completely exit the client and patch to get the fixes. Thank you!

phairdon

Is this the 50mb download? Because it failed for me.

pavelcherepanskyrwb17_ESO

Thank you, thank you, thank you so much!

HerbZula

Still not working. Stuck on the black screen still

FireKat

The memory leak issue has been fixed for me (Thank you!)
BUT, now I can't log in. After I enter my password I just get an infinite loading screen and never even make it to the character select. Any suggestions?