I had so many playback issues with twitch that my drop counter just stopped working entirely. I've never had anything like that happen before. It's frustrating. I'm hoping I can catch any of the recap times because I really want those crates in addition to seeing the new content.
ZOS_Kevin recommended creating a ticket, so I did and customer support was able to help out. I had all nine crates when I logged in today.
https://help.elderscrollsonline.com/#en/home/category/14/platform1/3/PCMac/1181/saleoffer/1181