Maintenance for the week of September 8:
• PC/Mac: No maintenance – September 8
• PC/Mac: EU megaserver for maintenance – September 9, 22:00 UTC (6:00PM EDT) - September 10, 16:00 UTC (12:00PM EDT) https://forums.elderscrollsonline.com/en/discussion/682784

Ongoing EU Megaserver Issues – Request for Transparency

  • Nemesis7884
    Nemesis7884
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    On mobile the we are investigating banner is blue instead of red....would be better if "problem on" banners were always red imo...
    Edited by Nemesis7884 on 17 July 2025 13:22
  • MJallday
    MJallday
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    Cardhwion wrote: »
    Maitsukas wrote: »
    It's likely to be another case of DDOS attacks.

    Sorry, but like with POE I am not buying it anymore. Week long sustained, continued DDOS attacks on a game server? What the heck would be the sense of it?

    Since they have akamai in place, DDOS shouldnt be an issue

    that said, Akamai is one of the worst providers for this sort of thing in the world
  • Tazzy
    Tazzy
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    I could log in after 10 minutes waiting screen.
    Leaving my house (Proudspire Manor) in solitude took around 6 minutes.
    Calling my mount - no problem
    Picking up the crafting dailies - no problem
    Finishing the daily craftings - no problem.
    There are two doors(Waitingscreens) to open in solitude crafting area -no prob.
    Opening the reward chests - no prob.
    Calling my banker and my vendor - no prob.
    Leaving Solitude via Wayshrine to High Isle -Gonfalon - 10 minutes waiting screen resulted in Error 334.
    Not perfect. But at least I could finish my daily craftings. :)
    This one has no regrets *Raz
  • Mathius_Mordred
    Mathius_Mordred
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    I asked Gemini about ZOS servers, here's the answer:

    Mystery Solved: Unraveling the Ownership of ESO's German Servers
    Frankfurt, Germany – The European megaserver for the popular online role-playing game, The Elder Scrolls Online (ESO), is located in Frankfurt. While ZeniMax Online Studios, the game's developer, operates the server, the physical infrastructure is widely understood to be housed within data centers owned and operated by Amazon Web Services (AWS).

    ZeniMax Online Studios is a subsidiary of ZeniMax Media, which in a landmark acquisition in 2021, became a part of Microsoft. This places the ultimate ownership of the game and its operations under the umbrella of the technology giant. However, for the crucial task of hosting the vast world of Tamriel for its European players, ZeniMax appears to entrust the robust infrastructure of AWS.

    While neither ZeniMax nor Amazon Web Services have made a formal public declaration detailing their specific hosting agreement for ESO, the evidence strongly points towards this arrangement. The consensus within the ESO player community, often derived from network data and latency-tracing discussions, consistently identifies AWS's Frankfurt facilities as the server's home.

    Further bolstering this conclusion is the significant presence of AWS in Frankfurt. The city is a major hub for the cloud computing giant in Europe, boasting multiple, highly secure data centers. For a massive online game like ESO, which demands high levels of stability, low latency, and scalability, leveraging a leading cloud provider like AWS is a logical and common industry practice.

    ZeniMax Media also maintains a corporate presence in Germany, with an office in Frankfurt. Additionally, id Software, another ZeniMax subsidiary, has a studio in the same city. This establishes a clear operational footprint for the parent company in the region where the European server is based.


    In essence, while the intellectual property and the day-to-day operation of the Elder Scrolls Online's European server are in the hands of ZeniMax Online Studios (and by extension, Microsoft), the physical servers that power the game for millions of players across Europe are located in and managed by Amazon Web Services in Frankfurt.
    Skyrim Red Shirts. Join us at https://skyrimredshirts.co.ukJoin Skyrim Red Shirts. Free trader. We welcome all, from new players to Vets. A mature drama-free social group enjoying PVE questing, PvP, Dungeons, trials and arenas. Web, FB Group & Discord. Guild Hall, trial dummy, crafting, transmutation, banker & merchant. You may invite your friends. No requirements
  • code65536
    code65536
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    MJallday wrote: »
    Since they have akamai in place, DDOS shouldnt be an issue

    The last time I did a traceroute (which, to be fair, was a couple of years ago), only NA was routing through Akamai, and EU wasn't.

    Also, every DDoS attack that I could recall experiencing had targeted NA rather than EU, so maybe that's why NA had this extra layer of protection.
    Nightfighters ― PC/NA and PC/EU

    Dungeons and Trials:
    Personal best scores:
    Dungeon trifectas:
    Media: YouTubeTwitch
  • NoticeMeArkay
    NoticeMeArkay
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    BlackAxiom wrote: »
    Synaptic wrote: »
    No worries fellas. Just power through the 20minute loading screen and if by some miracle you do get in game you'll find that summoning companions simply doesn't work, guild traders don't work either because the listed items simply won't load and you can't list any of your own either and forget about trying to travel to another zone or dungeon because that would mean another loading screen or likely a trip to the log-in screen.

    Good times.

    2,5hours into loading Northern Elsweyr :)

    That's what happens if you take the cheap carriage, mate.
  • shadyjane62
    shadyjane62
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    Your banner says "some" people are experiencing difficulty getting in, since I'm one of those people, I'd like to know where the people who can get in, live.

    Cuz that's where I want to live!
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Just to give a bit more insight into the recent issues, there is a stability problem with the connection between DFW (North American datacenter) and FRA (European datacenter). FRA relies on that connection heavily to remain up and we're working with our provider to investigate and resolve the stability issues.
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • Grendalism
    Grendalism
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    Assumption:
    DFW = Dallas Fort Worth, Texas, US
    FRA = Frankfurt, Germany
    Building stuff on EU-PS4 since 2015
  • Ttree
    Ttree
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    erncl0yeon0j.jpg

  • DarkDajin
    DarkDajin
    Just to give a bit more insight into the recent issues, there is a stability problem with the connection between DFW (North American datacenter) and FRA (European datacenter). FRA relies on that connection heavily to remain up and we're working with our provider to investigate and resolve the stability issues.

    Just wanted to say Thank You for actually providing some much requested insight.
    While still frustrating to not have the game available to play, your explanation at least takes away some frustration of not knowing what is happening.
  • Nemesis7884
    Nemesis7884
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    Just to give a bit more insight into the recent issues, there is a stability problem with the connection between DFW (North American datacenter) and FRA (European datacenter). FRA relies on that connection heavily to remain up and we're working with our provider to investigate and resolve the stability issues.

    Probably the new Tariffs on data transfers :D
  • MJallday
    MJallday
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    it also takes away some of the speculation about it being game related, rather than connection related.

    thanks Gina

  • Friendly-assasin81
    Hope that's the reason for the high cpu usage lately also.
    Its not my pc. Before june 25th i had stable 100fps almost everywhere except pvp where it could dip to 50fps around ballgroups.
    After june 25th i have 80-100fps with random drops to 15/20fps in auridon vulkhelgard. In pvp i have 80fps but drops to 5/10 around ballgroups. If i change graphics from high to low i gain 5-10fps maybe. if i disable addons i get the same 5-10fps gain maybe. If i do both i might get 10-15fps gain, but, when i meet ballgroups i see no difference from high to low or addons on/off....
    Cpu is steady 100% when fps drops. Gpu is on steady 50% the whole time.
    RTX 4060
    i5 12400F
    16gb ram
  • LadyGP
    LadyGP
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    Eskibidus wrote: »
    9f7s1jq4tjdb.jpg

    People truly have no idea how complex gaming across the oceans can be. Think about a random contractor in some random city in America working with a backhoe and cutting a fiber line. Now... take that and multiply it by some insane number.

    ZoS can't control lines being cut, ISPs mid route from NA to EU going down/power outage/storms etc. There are so many variables in the mix that it's just really hard.

    I feel for them. Is it frustrating as a customer... especially when it seems like it's happening more frequently, sure, but it's dang near impossible to keep services up 24/7. Especially when you have countries and bad actors intentionally cutting under sea cables. Theres just so much distance and opportunity for bad things to happen between NA and EU.
    LadyGP/xCatGuy
    PC/NA

    Having network issues? Discconects? DM me and I will help you troubleshoot with PingPlotter to figure out what is going on.
  • thechiefisback
    thechiefisback
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    Issues again on EU
    Can't switch zone. Infinite loading screen and then disconnect.
  • Vahndamme
    Vahndamme
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    Not sure how long I can keep holding on.. this is getting beyond ridiculous. 2nd time this week I want to play and have free time for it and getting this.. Not to mention ESO+ days lost, daily rewards lost, endeavours lost (living in Belgium so only way of getting crate stuff), mount skilling lost and so on... Brilliant, just brilliant. Start rolling out compensation for those hit ZoS, it's the only way. Ps. I'm not talking about some lame free non-combat pet or whatever. -- talking crowns, ESO+ days compensation, ...
    Edited by Vahndamme on 19 July 2025 22:43
  • oussebon
    oussebon
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    Vahndamme wrote: »
    Not sure how long I can keep holding on.. this is getting beyond ridiculous. 2nd time this week I want to play and have free time for it and getting this.. Not to mention ESO+ days lost, daily rewards lost, endeavours lost (living in Belgium so only way of getting crate stuff), mount skilling lost and so on... Brilliant, just brilliant. Start rolling out compensation for those hit ZoS, it's the only way. Ps. I'm not talking about some lame free non-combat pet or whatever. -- talking crowns, ESO+ days compensation, ...

    My coop partner and I are in a similar situation.

    We both cancelled our ESO Plus this evening; it was due to auto-renew very soon.

    We're not likely to want to play without the sub, so will just get to work on our back catalogue of other games. It's a shame as the Elder Scrolls setting is great, but if we can't reliably play in the small sessions we get together, that's just the way things are.
    Edited by oussebon on 19 July 2025 22:56
  • GMdoghunter
    GMdoghunter
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    Honestly this is down more than it is live.
    As per usual YET AGAIN It is the EU servers which suffer-always the norm now.

    At the weekend as well.

    This is becoming beyond acceptable.
    Instead of filling the Crown Store with all the Crates.
    Simple -FIX THE SERVERS.

    Be more transparent with you rcommunity as well,at the end of the day your community keeps your game running which pays you in turn.

    NO Community=No Players=Dead Game.
  • Poss
    Poss
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    Wait it’s down again? That’s actually the third time this week

    I didn’t even noticed, I’ve started playing other games at the weekend
  • DrogB
    DrogB
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    I asked Gemini about ZOS servers, here's the answer:

    Mystery Solved: Unraveling the Ownership of ESO's German Servers
    Frankfurt, Germany – The European megaserver for the popular online role-playing game, The Elder Scrolls Online (ESO), is located in Frankfurt. While ZeniMax Online Studios, the game's developer, operates the server, the physical infrastructure is widely understood to be housed within data centers owned and operated by Amazon Web Services (AWS).

    ZeniMax Online Studios is a subsidiary of ZeniMax Media, which in a landmark acquisition in 2021, became a part of Microsoft. This places the ultimate ownership of the game and its operations under the umbrella of the technology giant. However, for the crucial task of hosting the vast world of Tamriel for its European players, ZeniMax appears to entrust the robust infrastructure of AWS.

    While neither ZeniMax nor Amazon Web Services have made a formal public declaration detailing their specific hosting agreement for ESO, the evidence strongly points towards this arrangement. The consensus within the ESO player community, often derived from network data and latency-tracing discussions, consistently identifies AWS's Frankfurt facilities as the server's home.

    Further bolstering this conclusion is the significant presence of AWS in Frankfurt. The city is a major hub for the cloud computing giant in Europe, boasting multiple, highly secure data centers. For a massive online game like ESO, which demands high levels of stability, low latency, and scalability, leveraging a leading cloud provider like AWS is a logical and common industry practice.

    ZeniMax Media also maintains a corporate presence in Germany, with an office in Frankfurt. Additionally, id Software, another ZeniMax subsidiary, has a studio in the same city. This establishes a clear operational footprint for the parent company in the region where the European server is based.


    In essence, while the intellectual property and the day-to-day operation of the Elder Scrolls Online's European server are in the hands of ZeniMax Online Studios (and by extension, Microsoft), the physical servers that power the game for millions of players across Europe are located in and managed by Amazon Web Services in Frankfurt.

    nope. Francoforta managed by Hetzner. AI is not an oracle XD
  • Mathius_Mordred
    Mathius_Mordred
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    DrogB wrote: »
    I asked Gemini about ZOS servers, here's the answer:

    Mystery Solved: Unraveling the Ownership of ESO's German Servers
    Frankfurt, Germany – The European megaserver for the popular online role-playing game, The Elder Scrolls Online (ESO), is located in Frankfurt. While ZeniMax Online Studios, the game's developer, operates the server, the physical infrastructure is widely understood to be housed within data centers owned and operated by Amazon Web Services (AWS).

    ZeniMax Online Studios is a subsidiary of ZeniMax Media, which in a landmark acquisition in 2021, became a part of Microsoft. This places the ultimate ownership of the game and its operations under the umbrella of the technology giant. However, for the crucial task of hosting the vast world of Tamriel for its European players, ZeniMax appears to entrust the robust infrastructure of AWS.

    While neither ZeniMax nor Amazon Web Services have made a formal public declaration detailing their specific hosting agreement for ESO, the evidence strongly points towards this arrangement. The consensus within the ESO player community, often derived from network data and latency-tracing discussions, consistently identifies AWS's Frankfurt facilities as the server's home.

    Further bolstering this conclusion is the significant presence of AWS in Frankfurt. The city is a major hub for the cloud computing giant in Europe, boasting multiple, highly secure data centers. For a massive online game like ESO, which demands high levels of stability, low latency, and scalability, leveraging a leading cloud provider like AWS is a logical and common industry practice.

    ZeniMax Media also maintains a corporate presence in Germany, with an office in Frankfurt. Additionally, id Software, another ZeniMax subsidiary, has a studio in the same city. This establishes a clear operational footprint for the parent company in the region where the European server is based.


    In essence, while the intellectual property and the day-to-day operation of the Elder Scrolls Online's European server are in the hands of ZeniMax Online Studios (and by extension, Microsoft), the physical servers that power the game for millions of players across Europe are located in and managed by Amazon Web Services in Frankfurt.

    nope. Francoforta managed by Hetzner. AI is not an oracle XD

    A quick search lists these as the current servers for Hetzner

    Data Center Park Nuremberg, Germany
    Data Center Park Falkenstein, Germany
    Data Center Park Helsinki, Finland
    Data Center Ashburn, Virginia, USA
    Data Center Hillsboro, Oregon, USA
    Data Center Singapore, Singapore

    You willnote they are NOT in Frankfurt which is where ZOS servers are located.
    Skyrim Red Shirts. Join us at https://skyrimredshirts.co.ukJoin Skyrim Red Shirts. Free trader. We welcome all, from new players to Vets. A mature drama-free social group enjoying PVE questing, PvP, Dungeons, trials and arenas. Web, FB Group & Discord. Guild Hall, trial dummy, crafting, transmutation, banker & merchant. You may invite your friends. No requirements
  • Raanbury
    Raanbury
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    Just to give a bit more insight into the recent issues, there is a stability problem with the connection between DFW (North American datacenter) and FRA (European datacenter). FRA relies on that connection heavily to remain up and we're working with our provider to investigate and resolve the stability issues.

    Is there any update on this from your provider? This is now the third instance this week and is becoming a serious problem now.
    Eye of the Queen
  • Vahndamme
    Vahndamme
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    oussebon wrote: »
    Vahndamme wrote: »
    Not sure how long I can keep holding on.. this is getting beyond ridiculous. 2nd time this week I want to play and have free time for it and getting this.. Not to mention ESO+ days lost, daily rewards lost, endeavours lost (living in Belgium so only way of getting crate stuff), mount skilling lost and so on... Brilliant, just brilliant. Start rolling out compensation for those hit ZoS, it's the only way. Ps. I'm not talking about some lame free non-combat pet or whatever. -- talking crowns, ESO+ days compensation, ...

    My coop partner and I are in a similar situation.

    We both cancelled our ESO Plus this evening; it was due to auto-renew very soon.

    We're not likely to want to play without the sub, so will just get to work on our back catalogue of other games. It's a shame as the Elder Scrolls setting is great, but if we can't reliably play in the small sessions we get together, that's just the way things are.

    Aye, exactly my thought. I cancelled my ESO+ as well and I'm going to get to the list of games I always wanted to try.
  • moo_2021
    moo_2021
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    Since the previous patch (the one before today), there have been weird lags / desyncs even in small instance like BGs. I have problem aimming gap closer, players sometimes doing space warp, and I killed a beaming arcanist who already finished and walked away but looked like auto-walk and died 2 seconds later. Also there were mysterious jesus beams that killed me without showing once on screen.

    and today when I entered Cyro I can't use my controller buttons except the ultimate. Doesn't make any sense. reloadui fixed it.
  • Mojey87
    Mojey87
    the lag in the game is unbearable, especially during combat key inputs dont register, its like EU server act like relay to NA server and all our connections are processed in NA.
    im getting ping from 150 to 230 on EU, which seems its an NA ping rate, while on other games i have steady ping of 80 from Germany servers
  • Asikoo
    Asikoo
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    jkyqasb5dc3x.gif
  • Major_Toughness
    Major_Toughness
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    and they are back, cannot log into character
    MAKE AZUREBLIGHT GREAT AGAIN
    PC EU > You
  • Versalium
    Versalium
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    Requesting character load...

    edit
    restarted the game, now I'm in a queue...
    Edited by Versalium on 25 July 2025 15:42
    PC EU
  • lillybit
    lillybit
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    I'm stuck in a loadscreen too. Restarted in case it was just a crash and stuck again straight away
    PS4 EU
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