Ongoing EU Megaserver Issues – Request for Transparency

Poss · July 16

For quite some time now, players across the region have experienced recurring, login difficulties and infinite loading screens. What’s worse is that these are no longer isolated incidents; they’ve become the norm, occurring at least once a week. This is unacceptable for a live service game that many of us have paid into. It significantly impacts the quality of gameplay and undermine the experience that your community values and supports.

Despite the community consistently reporting these issues, we’ve received little more than a vague acknowledgement with no meaningful updates just a templated forum banner and no clear explanation of the root causes, what’s being done to resolve them, or whether long-term solutions are even in progress.

Waseem · July 16

The performance is bad to unprecedented level

Versalium · July 16

Yes, the issue is there, it's big and must be fixed. But how will knowing the specifics of the issue help? Let's say you know exactly what's broken and what needs fixing. Let's say you know what has already been done. What now? You need to know it only for the peace of mind? But the game will still be broken no matter how deeply you're into knowing the details. We need the visible results, not the explanation of the problem.

Poss · July 16

Versalium wrote: »

Yes, the issue is there, it's big and must be fixed. But how will knowing the specifics of the issue help? Let's say you know exactly what's broken and what needs fixing. Let's say you know what has already been done. What now? You need to know it only for the peace of mind? But the game will still be broken no matter how deeply you're into knowing the details. We need the visible results, not the explanation of the problem.

What if the reason for the issues is that they’ve cut down on investment on the EU megaservers?

TomCat · July 16

Since the database maintenance on June 25th, performance has dropped significantly, and errors have increased dramatically. This often starts with increasing wait times for menus (display own inventory or from guild traders) or occurs with long loading screens when changing zones.

The EU servers, especially the "PC-EU" megaserver, seem to be significantly more affected by these performance issues than the corresponding "NA" servers.

Since ZOS does not publish any information about the structure of the "megaservers", we players can only speculate about the reason for the decreased performance and occurring errors (increased database resource consumption, database or network errors, hacker attacks, etc.). Btw, I can't imagine there will suddenly be more players on the servers; there will probably be fewer.

Overall, the current situation is extremely unsatisfactory, and a statement from ZOS (@ZOS_Kevin) would be appreciated.

Tandor · July 16

Are you all playing direct with ZOS or through Steam?

Aylish · July 16

Tandor wrote: »

Are you all playing direct with ZOS or through Steam?

I'm playing directly without Steam.

Grizzbeorn · July 16

Poss wrote: »

Versalium wrote: »

Yes, the issue is there, it's big and must be fixed. But how will knowing the specifics of the issue help? Let's say you know exactly what's broken and what needs fixing. Let's say you know what has already been done. What now? You need to know it only for the peace of mind? But the game will still be broken no matter how deeply you're into knowing the details. We need the visible results, not the explanation of the problem.

What if the reason for the issues is that they’ve cut down on investment on the EU megaservers?

They would never tell you if that was the case. No gaming company would.

apri · July 16

To add anecdotal evidence, login to Playstation EU not possible the moment I type this (server timeout), login to Playstation NA no issue. While on top of the forums it reads "The connection issues for the European megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!"

And yes, I restarted the game etc.

fizzybeef · July 16

Quoted post has been removed

Its the ball groups!!! Need Vengeance!!!

Cerbolt · July 16

It's not just EU PC, but EU Xbox and EU PlayStation as well. They all go down like dominoes.

Weesacs · July 16

You expecting transparancy from a gaming company? Lol ill crack the jokes.😆

Poss · July 17

Look, it’s happened again

No communication

Waseem · July 17

It's alright, I trust the developers to fix it soon

Poss · July 17

Waseem wrote: »

It's alright, I trust the developers to fix it soon

I don’t

Synaptic · July 17

Vague & generic "we're working on it" response incoming.

old_scopie1945 · July 17

I am starting to doubt that they can even rewire an electric plug.

philipb16_ESO21 · July 17

incredibly bad today - when finally got on mail box woudln't load and timed out zoning. Unplayably bad

NoticeMeArkay · July 17

Cannot login at all today.

Jaavaa · July 17

@ZOS_GinaBruno @ZOS_Kevin

It’s time to give answers to your community, right?

MJallday · July 17

Elder Scrolls Offline (again)

Akali · July 17

NoticeMeArkay wrote: »

Cannot login at all today.

Everything was fine for me yesterday, it was my first day back and I bought ESO plus.

I regret it so much because I have not been able to play at all today due to difficulty logging in and EXTREME loading/travel times making the game absolutely unplayable.

I have not seen this issue before but I would have liked to see some resolution since it's been 4-5 hours for me now.

MJallday · July 17

5 times now in the past 4 weeks ive not been able to log in to collect dailys/rewards/ do my thing

im now paying for a service which is effectively and fundamentally broken.

if microsoft want to lose money, this is the way to do it

Nemesis7884 · July 17

the only 2 times the server seems not to go belly up is very early in the morning right after the reset or later in the day after they "fix" the inevitable issues of the day

Synaptic · July 17

No worries fellas. Just power through the 20minute loading screen and if by some miracle you do get in game you'll find that summoning companions simply doesn't work, guild traders don't work either because the listed items simply won't load and you can't list any of your own either and forget about trying to travel to another zone or dungeon because that would mean another loading screen or likely a trip to the log-in screen.

Good times.

BlackAxiom · July 17

Synaptic wrote: »

No worries fellas. Just power through the 20minute loading screen and if by some miracle you do get in game you'll find that summoning companions simply doesn't work, guild traders don't work either because the listed items simply won't load and you can't list any of your own either and forget about trying to travel to another zone or dungeon because that would mean another loading screen or likely a trip to the log-in screen.

Good times.

2,5hours into loading Northern Elsweyr

NoTrust · July 17

Platform: Steam

Load time: 10 minutes

Character Swap: 10 minutes

Trader Toon: Pfff... not a chance of "trading" today it seems. Was caught in an endless loop of load screens, then cancel screens... finally I gave up on EU servers and went to NA - where my toon loaded in record time of 45 seconds. I wish EU was like that!!

Em

Maitsukas · July 17

It's likely to be another case of DDOS attacks.

Cardhwion · July 17

Maitsukas wrote: »

It's likely to be another case of DDOS attacks.

Sorry, but like with POE I am not buying it anymore. Week long sustained, continued DDOS attacks on a game server? What the heck would be the sense of it?

Synaptic · July 17

BlackAxiom wrote: »

Synaptic wrote: »

No worries fellas. Just power through the 20minute loading screen and if by some miracle you do get in game you'll find that summoning companions simply doesn't work, guild traders don't work either because the listed items simply won't load and you can't list any of your own either and forget about trying to travel to another zone or dungeon because that would mean another loading screen or likely a trip to the log-in screen.

Good times.

2,5hours into loading Northern Elsweyr

Oh wow, your commitment is impressive

Toanis · July 17

Cardhwion wrote: »

Maitsukas wrote: »

It's likely to be another case of DDOS attacks.

Sorry, but like with POE I am not buying it anymore. Week long sustained, continued DDOS attacks on a game server? What the heck would be the sense of it?

https://edition.cnn.com/2025/07/02/tech/microsoft-layoffs-9000-employees
[/tinfoil hat]