Ongoing EU Megaserver Issues – Request for Transparency

Eskibidus · July 25

PC EU Requesting character load

tom6143346 · July 25

Here we go again let’s pay even more for the worst service a gaming company offers ever

GeneralGrundmann · July 25

Yap, stuck again at character load request...

DestroyerPewnack · July 25

Welcome to the Elder Bugs Online.

tom6143346 · July 25

It’s more a Elder Bugs OFFLINE

tom6143346 · July 25

@ZOS_KaiSchober @ZOS_GinaBruno @ZOS_Icy hallo anybody hear us ? Eu server a broken again , the infinite loading screen is back

exiars10 · July 25

Here we go again.

Error 307.

But now replaced with
"Unexpected internal error has occured."

shadowkit · July 26

Stuck in endless load screens.

Or it takes 5-10 minutes to switch zones.

Come on @ZOS_Kevin @ZOS_JessicaFolsom - no weekend beers for anyone at zos until our game is fixed!

Tygershadowe · July 26

I can't get on or stay on long enough to get tickets. So much for this event. I'm going back to watching Shark Week.

Jaavaa · July 26

Delete posts is the right way zos…

Tommy_The_Gun · July 26

Booted form server (PC EU)

Renalds · July 27

Seems to happen quite alot lately, atleast once or twice a week..
Hope they fix it soon ><>

old_scopie1945 · July 27

To be honest I have mostly been playing on the NA server until the situation is resolved. It has been quite refreshing to play the game at low level for a change.

kind_hero · July 28

This is the error I am getting for at least two weeks, each time I log in, first time I get a failed log in, after that I log in without issues.

Zodiarkslayer · July 31

Does anybody know what infrastructure partner ZOS uses?
AwS, Akamai or something else?
Because the ongoing issues might be caused by DDoS protection actions by the providers.

I got the idea, because I heard recently that Cloudflare was upping their game and this causes a lot of websites and online services to break.

DrogB · 1:54PM

Mathius_Mordred wrote: »

DrogB wrote: »

Mathius_Mordred wrote: »

I asked Gemini about ZOS servers, here's the answer:

Mystery Solved: Unraveling the Ownership of ESO's German Servers
Frankfurt, Germany – The European megaserver for the popular online role-playing game, The Elder Scrolls Online (ESO), is located in Frankfurt. While ZeniMax Online Studios, the game's developer, operates the server, the physical infrastructure is widely understood to be housed within data centers owned and operated by Amazon Web Services (AWS).

ZeniMax Online Studios is a subsidiary of ZeniMax Media, which in a landmark acquisition in 2021, became a part of Microsoft. This places the ultimate ownership of the game and its operations under the umbrella of the technology giant. However, for the crucial task of hosting the vast world of Tamriel for its European players, ZeniMax appears to entrust the robust infrastructure of AWS.

While neither ZeniMax nor Amazon Web Services have made a formal public declaration detailing their specific hosting agreement for ESO, the evidence strongly points towards this arrangement. The consensus within the ESO player community, often derived from network data and latency-tracing discussions, consistently identifies AWS's Frankfurt facilities as the server's home.

Further bolstering this conclusion is the significant presence of AWS in Frankfurt. The city is a major hub for the cloud computing giant in Europe, boasting multiple, highly secure data centers. For a massive online game like ESO, which demands high levels of stability, low latency, and scalability, leveraging a leading cloud provider like AWS is a logical and common industry practice.

ZeniMax Media also maintains a corporate presence in Germany, with an office in Frankfurt. Additionally, id Software, another ZeniMax subsidiary, has a studio in the same city. This establishes a clear operational footprint for the parent company in the region where the European server is based.

In essence, while the intellectual property and the day-to-day operation of the Elder Scrolls Online's European server are in the hands of ZeniMax Online Studios (and by extension, Microsoft), the physical servers that power the game for millions of players across Europe are located in and managed by Amazon Web Services in Frankfurt.

nope. Francoforta managed by Hetzner. AI is not an oracle XD

A quick search lists these as the current servers for Hetzner

Data Center Park Nuremberg, Germany
Data Center Park Falkenstein, Germany
Data Center Park Helsinki, Finland
Data Center Ashburn, Virginia, USA
Data Center Hillsboro, Oregon, USA
Data Center Singapore, Singapore

You willnote they are NOT in Frankfurt which is where ZOS servers are located.

Yes, there is and I'm telling you because at work we have a server in Frankfurt offered by Hetzener and it has been active for 10 years. It's also in the same building, so I know in advance when the game might be undergoing maintenance due to the provider, because they also affect our server.