"We have also been seeing reports of long load screens and timing out during zoning on PC-NA. [Update: After today's maintenance, this looks to be resolved. We will continue to monitor.]"
Not resolved on PC-NA, over 5 minutes right now to get in.
The_Old_Goat wrote: »Is this resolved for you guys? It's still not making it to the character select screen after logging in for me.
The_Old_Goat wrote: »Is this resolved for you guys? It's still not making it to the character select screen after logging in for me.
"We have also been seeing reports of long load screens and timing out during zoning on PC-NA. [Update: After today's maintenance, this looks to be resolved. We will continue to monitor.]"
Not resolved on PC-NA, over 5 minutes right now to get in.
I read the first post update and as far as my issue of not being able to access greymoor goes I am not sure if I am included in your investigations.....
"Some players who purchased the Greymoor Chapter are unable to access the Western Skyrim and Blackreach zones. [Update: Work on this issue is in progress with a partial resolution complete and ongoing investigation into some Steam players still not having access.]"
I am not a Steam player, I am an ESO+ member. It works on the EU server fine but does not work on the NA server. I can see Greymoor marked as "Purchased" on both EU and NA servers.
The post by ZOS_JessicaFolsom yesterday said .....
"We have completed the the grant for players on the PC-EU server who purchased the Greymoor Chapter but were unable to access the content/zone. We will be performing this grant for players on PC-NA tomorrow morning."
This appeared to look like my problem would be included, especially as the EU server works for me.
But after the NA server was patched there was no change for me. And reading your post on the head of this discussion - am I still in a category here that you are still implementing a fix for?
You might want to open a ticket, if you have not, as you might be an "edge case".
SniperDaria wrote: »It's 3:30 in the afternoon Eastern time and I am still being told Greymoor content is locked despite having pre-ordered the chapter.
ZOS_JessicaFolsom wrote: »With all of these, we'll do our best to keep you updated in the various forum threads and across our other official channels. Thanks again for your patience and understanding.
- We have also been seeing reports of long load screens and timing out during zoning on PC-NA. [Update: After today's maintenance, this looks to be resolved. We will continue to monitor.]
I can work around it by going to addons and unchecking "allow out of date addons", which gets me into the game. However, even paring down my addons to single digits after that still results in a timeout on the zone load screen. I was even able to timeout just selecting the checkbox for "allow" again, with no other addons included.
ZOS_JessicaFolsom wrote: »(cross-posted)
Hi everyone,
We have completed the the grant for players on the PC-EU server who purchased the Greymoor Chapter but were unable to access the content/zone. We will be performing this grant for players on PC-NA tomorrow morning.
SniperDaria wrote: »ZOS_JessicaFolsom wrote: »(cross-posted)
Hi everyone,
We have completed the the grant for players on the PC-EU server who purchased the Greymoor Chapter but were unable to access the content/zone. We will be performing this grant for players on PC-NA tomorrow morning.
@Elsonso This is all I have seen on it. Posted yesterday.
I can work around it by going to addons and unchecking "allow out of date addons", which gets me into the game. However, even paring down my addons to single digits after that still results in a timeout on the zone load screen. I was even able to timeout just selecting the checkbox for "allow" again, with no other addons included.
Did you ever narrow it down to a single addon that, when disabled, allowed you to enter the game successfully?
Some players who purchased the Greymoor Chapter are unable to access the Western Skyrim and Blackreach zones. [Update: Work on this issue is in progress with a partial resolution complete and ongoing investigation into some Steam players still not having access.]
There was also a forced PC restart in there which could have helped. As someone else mentioned that restarting their PC had helped.I've purchased Greymoor CE, ESO+, the base game and a new PC in the past two weeks and I can't get past the account login screen.
Does the game crash after entering the user ID and password, but before getting to the character select screen?
Turelus had a problem like that and reset the graphics settings to default and then re-customized them.
https://twitter.com/ADTurelus/status/1265612823557742592
Some players who purchased the Greymoor Chapter are unable to access the Western Skyrim and Blackreach zones. [Update: Work on this issue is in progress with a partial resolution complete and ongoing investigation into some Steam players still not having access.]