PC/Mac Login/Connectivity/Access Issues - May 26 [Updated June 1]

Nytlysynz

Very long login times and when you finally get to the char screen unable to do anything completely frozen until it send you back to login screen

nimander99

Yay logged in this am went through the process of disabling addons to make the game work and voila! Im playing! Yippeee

Note: queueing bad long load screen better.

curtis337

switching char long load screen still on going pc eu server

Mcboland

"We have also been seeing reports of long load screens and timing out during zoning on PC-NA. [Update: After today's maintenance, this looks to be resolved. We will continue to monitor.]"

Not resolved on PC-NA, over 5 minutes right now to get in.

Elsonso

Mcboland wrote: »

"We have also been seeing reports of long load screens and timing out during zoning on PC-NA. [Update: After today's maintenance, this looks to be resolved. We will continue to monitor.]"

Not resolved on PC-NA, over 5 minutes right now to get in.

I am playing during lunch. No queues. Login was about 2 minutes. Wayshrine from Stonefalls to Solitude was 21 seconds. That is a huge difference from yesterday.

The_Old_Goat

Is this resolved for you guys? It's still not making it to the character select screen after logging in for me.

Elsonso

The_Old_Goat wrote: »

Is this resolved for you guys? It's still not making it to the character select screen after logging in for me.

Are you getting the same thing as @GenjiraX ? Error 200 after entering ID and PW?

https://forums.elderscrollsonline.com/en/discussion/527831/cant-connect-to-pts-ticket-200515-003674-or-live-server-200527-003019

GenjiraX

The_Old_Goat wrote: »

Is this resolved for you guys? It's still not making it to the character select screen after logging in for me.

Mine’s working. I was advised to remove the exclusions from antivirus, reboot and then add them again. It took two further reboots but it seems fine now (on Live, PTS still isn’t working).

The_Old_Goat

Not getting any error messages at all.

Mcboland

Mcboland wrote: »

"We have also been seeing reports of long load screens and timing out during zoning on PC-NA. [Update: After today's maintenance, this looks to be resolved. We will continue to monitor.]"

Not resolved on PC-NA, over 5 minutes right now to get in.

Not as bad now 25-30 secs to login and get to char screen. That is same as this morning.
Once I choose a character and log the character and log it in only about 3 mins this morning it was over 5.
Before greymoore update this did not happen.

SniperDaria

It's 3:30 in the afternoon Eastern time and I am still being told Greymoor content is locked despite having pre-ordered the chapter.

Tyvarra

Login was no Problem. No crashs or long loading screens. But the lag is even worse. PvE zones and BGs are lagging hard.

coulterk

Elsonso wrote: »

coulterk wrote: »

I read the first post update and as far as my issue of not being able to access greymoor goes I am not sure if I am included in your investigations.....

"Some players who purchased the Greymoor Chapter are unable to access the Western Skyrim and Blackreach zones. [Update: Work on this issue is in progress with a partial resolution complete and ongoing investigation into some Steam players still not having access.]"

I am not a Steam player, I am an ESO+ member. It works on the EU server fine but does not work on the NA server. I can see Greymoor marked as "Purchased" on both EU and NA servers.

The post by ZOS_JessicaFolsom yesterday said .....

"We have completed the the grant for players on the PC-EU server who purchased the Greymoor Chapter but were unable to access the content/zone. We will be performing this grant for players on PC-NA tomorrow morning."

This appeared to look like my problem would be included, especially as the EU server works for me.

But after the NA server was patched there was no change for me. And reading your post on the head of this discussion - am I still in a category here that you are still implementing a fix for?

You might want to open a ticket, if you have not, as you might be an "edge case".

Yes I did raise a ticket on the 26 May, but it has not been looked at yet.

Elsonso

SniperDaria wrote: »

It's 3:30 in the afternoon Eastern time and I am still being told Greymoor content is locked despite having pre-ordered the chapter.

@SniperDaria Did you see that they are going to do a maintenance on Thursday morning to work on this?

Turgenev

ZOS_JessicaFolsom wrote: »

• We have also been seeing reports of long load screens and timing out during zoning on PC-NA. [Update: After today's maintenance, this looks to be resolved. We will continue to monitor.]

With all of these, we'll do our best to keep you updated in the various forum threads and across our other official channels. Thanks again for your patience and understanding.

This is still an issue for me. Here's my specific background on this bug, hopefully someone will read it and look up what they did on the Nov 5 '19 update to resolve...

Every time I try to load a character in with my usual loadout of addons since Monday evening, I get to the zone loading screen, the Ouroboros stops spinning about 5 seconds in, and it results in a timeout. (Prior to the UI change, this reported an Error 303; now it just takes you back to login with no explanation.)

I can work around it by going to addons and unchecking "allow out of date addons", which gets me into the game. However, even paring down my addons to single digits after that still results in a timeout on the zone load screen. I was even able to timeout just selecting the checkbox for "allow" again, with no other addons included.

This error came up around Oct 30, 2019, and persisted for about a week until it was fixed in the Nov 5th (or thereabouts) update. This is the first time since then that this timeout has recurred.

I've done the usual repair/clearing launcher programdata folders, with no impact. The only way I can get in is how it's outlined above.

I could really use some help here since I've yet to see any content from Skyrim due to constant timeouts. ZOS, please look into this?

Elsonso

Turgenev wrote: »

I can work around it by going to addons and unchecking "allow out of date addons", which gets me into the game. However, even paring down my addons to single digits after that still results in a timeout on the zone load screen. I was even able to timeout just selecting the checkbox for "allow" again, with no other addons included.

Did you ever narrow it down to a single addon that, when disabled, allowed you to enter the game successfully?

Alendrin

PC-NA insane lag in Glenumbra tonight - 5 seconds to get on your mount like in Cyrodil, skills won't fire, etc. Ping reports as 250 which is quite high for me but it plays like 800

SniperDaria

ZOS_JessicaFolsom wrote: »

(cross-posted)

Hi everyone,

We have completed the the grant for players on the PC-EU server who purchased the Greymoor Chapter but were unable to access the content/zone. We will be performing this grant for players on PC-NA tomorrow morning.

@Elsonso This is all I have seen on it. Posted yesterday.

Elsonso

SniperDaria wrote: »

ZOS_JessicaFolsom wrote: »

(cross-posted)

Hi everyone,

We have completed the the grant for players on the PC-EU server who purchased the Greymoor Chapter but were unable to access the content/zone. We will be performing this grant for players on PC-NA tomorrow morning.

@Elsonso This is all I have seen on it. Posted yesterday.

@SniperDaria There is a banner at the top of the forum.

"PC/Mac: NA and EU megaservers for maintenance – May 28, 2:00AM EDT (6:00 UTC) - 4:00AM EDT (8:00 UTC)"

With a link to this, from early afternoon today (ET)

"Tomorrow morning, we will be taking the PC-EU and PC-NA servers offline for maintenance to resolve the remaining access problems that some players who purchased Greymoor are experiencing. This maintenance will begin at 2am EDT and we expect it to take a couple hours."

Almakor

Lag is crappier than ever. When to Craglorn/Spellscar to level my werewolf skills and witnessed the worst lag I've ever seen doing PVE, and I've played since the beta. Makes me wonder what criteria Zenimax has for recruiting programmers.

Turgenev

Elsonso wrote: »

Turgenev wrote: »

I can work around it by going to addons and unchecking "allow out of date addons", which gets me into the game. However, even paring down my addons to single digits after that still results in a timeout on the zone load screen. I was even able to timeout just selecting the checkbox for "allow" again, with no other addons included.

Did you ever narrow it down to a single addon that, when disabled, allowed you to enter the game successfully?

Thanks for chiming in. I haven't narrowed it down to a single addon or library. I've even gone in and turned off all addons by hand, and a reload fails after doing that. I also use Addon Selector, so I have a batch that I've saved which appears to work, but from experience last Nov, that's not a failsafe either. (i.e., it will still fail if you try to reloadui again, but intermittently).

coulterk

@ZOS_JessicaFolsom

I can see that individuals are being helped in their access to greymoor and I have also raised a ticket to see if my access can be sorted out on the NA server. My ticket is current "waiting on agent" and I raised it on the 25th May.

Can you help please?

Thavie

Some players who purchased the Greymoor Chapter are unable to access the Western Skyrim and Blackreach zones. [Update: Work on this issue is in progress with a partial resolution complete and ongoing investigation into some Steam players still not having access.]

Still do not have access, my ticket is "waiting for agent" since day. Bought game from GMG for Steam, PC EU, account name's the same as here.

Sinlar

Over the years, this one has found that flushing the DNS cache after a big update can help a lot with lag issues. The server routing can get borked up.

-Disconnect the power to your modem for ~30 seconds, then reconnect the power. This will cause the modem to reset.
-Open a command prompt from the windows system folder in your start menu.
-In the command prompt type
ipconfig /flushdns
I usually repeat it a few times to be certain.

This has worked for me for many a year now, hope it helps.

Turelus

Elsonso wrote: »

GenjiraX wrote: »

I've purchased Greymoor CE, ESO+, the base game and a new PC in the past two weeks and I can't get past the account login screen.

Does the game crash after entering the user ID and password, but before getting to the character select screen?

Turelus had a problem like that and reset the graphics settings to default and then re-customized them.

https://twitter.com/ADTurelus/status/1265612823557742592

There was also a forced PC restart in there which could have helped. As someone else mentioned that restarting their PC had helped.

Honestly I don't know what the fix was for me, I started trouble shooting after the forced restart (Greymoor locked entire PC up) and it worked after that and the graphics changes.

Hopefully it helps for someone.

Gythral

Just assume nothing works & you'll be close to the truth

[snip]
Server Crash - fail
Server does not crash - Pass

That appears to be the current state of affairs!

[edited for bashing]

AzuraX

Greymoor quest line is broken, how do we finish it?

sad.jokerb16_ESO

Some players who purchased the Greymoor Chapter are unable to access the Western Skyrim and Blackreach zones. [Update: Work on this issue is in progress with a partial resolution complete and ongoing investigation into some Steam players still not having access.]

I don´t use Steam for ESO but I have also still no access to Greymoor.
Bought it in the In-Game-Shop weeks ago.

Already opened Tickets and posted in the German Forum:
https://forums.elderscrollsonline.com/de/discussion/529414/port-nach-greymoor-immer-noch-nicht-moeglich

SniperDaria

I don't use Steam. I purchased Greymoor from the ESO website on March 26th. As of 11:30 this morning I still don't have access.

Maruchim

Steam user here, with greymoor update that does not work