@ZOS_Kevin Still nothing from you on the priority of this. Has this been elevated to anything beyond reaching back out to the team? Has leadership been made aware of this issue? Is this issue even on the top 5 priority lists right now?
We have and continue to talk to leadership about this issue. They are aware and we have been providing them with updates with the thoughts, feelings, theories and reports in this thread. We are working on getting more helpful information to share. But no update at this time.
Just_Attivi wrote: »lol... ZOS closed a thread actually trying to get information on how many players are affected, that was kind of in an organized manner. Classic. Expected really.
The thread in question was a good thread, but some of the criteria was asking for some information that could be used to find out personal data from folks. So we now have to talk to some folks about what needs to be done before restoring the thread. I have already notified the OP of that thread via DM to note that.
dk_dunkirk wrote: »Network routes can change even when the 2 end points are the same: the internet is designed to be robust, and the route between 2 points can change based on various factors. If one of those routes just happens to use a router that is problematic (e.g. Akamai) and the other doesn't, then they will have different performance.dk_dunkirk wrote: »Played the entire last month on the PVE EU server and had no lag or crashes at all.
The only ping increase from 80 to 130 and very rarely to near 300 was when Windows downloaded a new patch in background.
Thank you, "ZOS engineers".
Good for you. Slow clap.
Nothing is downloading in the background when I play the game. Other online games I play function perfectly with low pings and no spikes. ESO is the only game I play that experiences connectivity issues.
But I don't have any "connection issues". Are we playing different games?
Or is this "the only game" acting differently for you and me, and so you blame the game (it's weird to blame yourself)?
If it was a problem with our computers or our internet service providers, the MANY among us having problems in ESO would be having problems in other games as well. We aren't, though. What about this is difficult for you to understand? Just consider yourself fortunate that you're able to play ESO without issues.
That doesn't mean it can't be a networking issue, as all players will be routed differently to the servers and those who struggle with ESO but are fine with other games will be routing differently to ESO than to their other games. It's clearly not a user issue, nor is it an ISP issue as such but some players have found in the past that by approaching their ISP they have been able to overcome any networking issues by having the ISP re-route them. So far as routing is concerned, there is a commonly held belief that this has a lot to do with those routes which pass through Akamai.
Meanwhile we all suffer from the lack of any confirmation from @ZOS_MattFiror and others as to how extensive these issues are according to their server logs and tickets etc, and what they consider the likely cause(s) to be as well as what they are actually doing in their investigations. We need a more substantial update than we've been given to date.
There have been at least a few comments in this MASSIVE thread (forgive me if I've missed some) that describe people sitting in the same house, and one experiencing problems while the other doesn't. Or, at least, one person experiencing the problem in a much more pronounced way. It's hard to blame ISP's or routing or localized caching when the problem varies within the same endpoint.
The "internet" is much less "robust" than you think. Entire ASN's go down and get misconfigured, and people are just stuck. There's usually very little redundancy between you and some service you're trying to get to, unless it's some massive thing like Google or Facebook. While I don't know anything about ESO's architecture -- and who does, definitively? -- I seriously doubt something that only serves, say, 20K average daily players has multiple, live, redundant data centers and active connections. And even if they did, and 2 computers wound up in different facilities, they wouldn't be playing together.
If 2 clients in the same house are on the same "megaserver," and can see each other in game, they're taking the same route.
I defy anyone to show me differing traceroutes to ESO servers from 2 different computers in the same house with characters that can see each other in game, where one is experiencing problems, and the other isn't. Not going to happen. The situation is completely far-fetched, and you're giving ZOS a benefit of the doubt when it's not merited. And even if this were to happen, it would be still on ZOS to fix their caching and proxying configuration, and not just to shrug their shoulders and blame "the network."
I can be playing two accounts on the same computer at the same time, with both characters 'seeing' each other in the same location:
1.) It's not uncommon that character A can be face-to-face trading with character B, While Character B sees Character A standing 30 feet away, looking the other way.
2.) It's also not uncommon that both characters can be standing on the same dead NPC, Character A can loot it while Character B gets the 'out of reach' message.
3.) I've had instances when both characters can be interfacing with each other when one will lose connection to the server and be logged out.
Those three types of common occurrences indicate to me that there's most likely a certain de -synchronization in the engine that isn't even apparent to most people, because most people don't have occasion to have two accounts on one machine matching the actions/situations cited above.
Edit to add: Just for clarity - I occasionally play two accounts on line at the same time on one machine, with each account on a separate monitor, usually so I can craft researchable items on one and trade to the other. Sometimes Character A will be in group with Character B to do things like allow Character B to port to a wayshrine.
@ZOS_Kevin Still nothing from you on the priority of this. Has this been elevated to anything beyond reaching back out to the team? Has leadership been made aware of this issue? Is this issue even on the top 5 priority lists right now?
We have and continue to talk to leadership about this issue. They are aware and we have been providing them with updates with the thoughts, feelings, theories and reports in this thread. We are working on getting more helpful information to share. But no update at this time.
Just_Attivi wrote: »lol... ZOS closed a thread actually trying to get information on how many players are affected, that was kind of in an organized manner. Classic. Expected really.
HAHAHAHAHA
At least the community got a response
Just_Attivi wrote: »lol... ZOS closed a thread actually trying to get information on how many players are affected, that was kind of in an organized manner. Classic. Expected really.
The thread in question was a good thread, but some of the criteria was asking for some information that could be used to find out personal data from folks. So we now have to talk to some folks about what needs to be done before restoring the thread. I have already notified the OP of that thread via DM to note that.
Can you or someone organize a survey then? That would go so much further than the current approach.
KaironBlackbard wrote: »Just_Attivi wrote: »lol... ZOS closed a thread actually trying to get information on how many players are affected, that was kind of in an organized manner. Classic. Expected really.
The thread in question was a good thread, but some of the criteria was asking for some information that could be used to find out personal data from folks. So we now have to talk to some folks about what needs to be done before restoring the thread. I have already notified the OP of that thread via DM to note that.
Can you or someone organize a survey then? That would go so much further than the current approach.
A survey would be nice. That's essentially what I tried to do but because the posts can be read publicly there's that legal issue of potential bad actors using it against people.
Although I thought mine was safer than what people have put in this thread so far.
Truly only asking state and issues and Gamertag, with the optional ISP and hardware. No real names, no IP addresses as has been supplied numerous times in this thread, preferably not MAC addresses (perhaps I should have mentioned that, specifying don't give your MAC address in system (hardware) specs for your safety.)
Is that one of the potential issues @ZOS_Kevin? That I didn't specify limitations?
I did specify to not go further located than state.
Perhaps I should have also mentioned to not give mac address under system specs.
silky_soft wrote: »I don't know what's the deal today. But the client says I have 213ms ping, which is 40 is less then normal. But I'm significantly worse off.
I can barley hit anything in pvp and if I'm hit, nothing happens then all the damage at once.
Also in pve I'll instant kill a normal overland monster and it will just hang there with some health. I'm unable to do anything and it will just drop insta dead and I'm back to playing.
Just_Attivi wrote: »lol... ZOS closed a thread actually trying to get information on how many players are affected, that was kind of in an organized manner. Classic. Expected really.
The thread in question was a good thread, but some of the criteria was asking for some information that could be used to find out personal data from folks. So we now have to talk to some folks about what needs to be done before restoring the thread. I have already notified the OP of that thread via DM to note that.
in my humble understanding, players having no, or very little issues, play at EU servers, which are relatively stable nowadays.
NA servers seem to have issues for quite many players. Freezes and desync for several seconds is hard to miss.
silky_soft wrote: »
Just_Attivi wrote: »lol... ZOS closed a thread actually trying to get information on how many players are affected, that was kind of in an organized manner. Classic. Expected really.
The thread in question was a good thread, but some of the criteria was asking for some information that could be used to find out personal data from folks. So we now have to talk to some folks about what needs to be done before restoring the thread. I have already notified the OP of that thread via DM to note that.
PC/NA just now. Game seemed ok until I joined a BG because it’s a battleground event weekend.
The entire BG I had between 800-999+ ping, teleport pads were taking 4-5 seconds to register, skills weren’t going off but somehow I wasn’t disconnected… until the score was 10 points away from the end of the match and I got disconnected. Meaning it most likely won’t count for rewards and I wasted my time.
This game is becoming more unplayable by the day, my playtime already went down massively but I think I’m going to be done pretty soon. It’s been fun but when a game is more frustrating than fun it’s best to step away.
I've noticed that ESO sometimes still runs in memory in background processes even after the game is closed. I don't know how long it's been doing this because I only started monitoring my system closely since ESO hangs and disconnects so much to find issues and saw that.
I don't have this problem with any other programs or games, just ESO. My computer is brand new.
I've noticed that ESO sometimes still runs in memory in background processes even after the game is closed. I don't know how long it's been doing this because I only started monitoring my system closely since ESO hangs and disconnects so much to find issues and saw that.
I don't have this problem with any other programs or games, just ESO. My computer is brand new.
PC/NA just now. Game seemed ok until I joined a BG because it’s a battleground event weekend.
The entire BG I had between 800-999+ ping, teleport pads were taking 4-5 seconds to register, skills weren’t going off but somehow I wasn’t disconnected… until the score was 10 points away from the end of the match and I got disconnected. Meaning it most likely won’t count for rewards and I wasted my time.
This game is becoming more unplayable by the day, my playtime already went down massively but I think I’m going to be done pretty soon. It’s been fun but when a game is more frustrating than fun it’s best to step away.
Well the game decided to zap my User Settings file just now.
Game crashed and when I opened it again I was back at the starting point as if I never played the game before. UserSettings.txt was set to 0 bytes by some mysterious process.
This has happened before so I occasionally duplicate UserSettings.txt so I have a backup. No way I'm going through the initial setup again and duplicating all my settings manually would be a extremely painful and meaningless time-sink.
How does one even attempt to open a ticket on a problem like this?
So... since whatever this is isn't resolved, what's going to happen when the new battlegrounds drop? New things attract interest and, currently, one can dc while looking at a menu.
Well the game decided to zap my User Settings file just now.
Game crashed and when I opened it again I was back at the starting point as if I never played the game before. UserSettings.txt was set to 0 bytes by some mysterious process.
This has happened before so I occasionally duplicate UserSettings.txt so I have a backup. No way I'm going through the initial setup again and duplicating all my settings manually would be a extremely painful and meaningless time-sink.
How does one even attempt to open a ticket on a problem like this?