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• [COMPLETE] PC/Mac: NA and EU megaservers for maintenance – November 25, 4:00AM EST (9:00 UTC) - 7:00AM EST (12:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
ZOS, Massive Spike in Ping/LAG in Recent Days - What Gives?
-
Coo_PnT✭✭✭I guess this performance problem cannot be solved.
I feel that it is. No matter what we suggest or complain about, ZoS engineers can't do anything about it, nor can the community managers who act as a bridge between them and the users. We know nothing about the inner workings. If there is nothing, why don't you report regularly that there is nothing? With a specific date in mind, please.PC/NA
My native language is not English, so please forgive me if there are any odd expressions.
https://twitch.tv/coo_pnt4 -
Justosay✭✭Played the entire last month on the PVE EU server and had no lag or crashes at all.
The only ping increase from 80 to 130 and very rarely to near 300 was when Windows downloaded a new patch in background.
Thank you, "ZOS engineers".1 -
Aurielle✭✭✭✭✭
✭✭✭✭✭Played the entire last month on the PVE EU server and had no lag or crashes at all.
The only ping increase from 80 to 130 and very rarely to near 300 was when Windows downloaded a new patch in background.
Thank you, "ZOS engineers".
Good for you. Slow clap.
Nothing is downloading in the background when I play the game. Other online games I play function perfectly with low pings and no spikes. ESO is the only game I play that experiences connectivity issues.9 -
dk_dunkirk✭✭✭✭I guess this performance problem cannot be solved.
I feel that it is. No matter what we suggest or complain about, ZoS engineers can't do anything about it, nor can the community managers who act as a bridge between them and the users. We know nothing about the inner workings. If there is nothing, why don't you report regularly that there is nothing? With a specific date in mind, please.
That's the beauty of software: you can do anything you want. It's only a question of time and money. So if this isn't getting fixed, then we are forced to conclude that it must be due to a lack of desire at ZOS to prioritize the resources to fix it. The player count hasn't been this low since 2018, and I believe these performance issues are directly contributing to that.
All I can say is: respond accordingly. I still subscribe, because I can't live without the craft bag, but I've stopped buying anything from the Crown store for the past several months, and I've historically been a pretty hefty spender. I refuse to continue to invest in a game that's being managed like this.7 -
dk_dunkirk✭✭✭✭There are a lot more people who are having issues than just this 68, yes 68, page thread.
Look at all the topics in the technical section where users are reporting similar issues that have been reported here. ALL of these people think it's an issue on their side and the ZoS mods, who are just trying to help, keep linking support documents that literally will do nothing to fix the users issue.
For the 50th time, this is why we need something official to be put up @ZOS_Kevin. People are thinking it's an issue with them. They are going out buying new pc hardware, troubleshooting ISP stuff, and just overall suffering a lot of un-needed frustration if ZoS would just come out and finally admit there is an issue.
PC Section:
Xbox Section:
PlayStation Section:
Again @ZOS_Kevin you all REALLY need to step up and get on these issues. Sounds like PlayStation issue is absolutely brutal just based on the topics being posted.
This is not an acceptable repose. When your mods are having to post this 20 times a day for the exact same kind of posts... there might be an issue.
@ZOS_Kevin @ZOS_BrianWheeler @ZOS_GinaBruno @ZOS_RichLambert
Best comment of the entire thread. Well done.2 -
Ramber✭✭✭✭No ones "setup" has anything to do with this lag issue. its all over the place and it doesnt matter if you have a $600 PC or $6000. My guild has DPS classes for guildies and when screen sharing i can see the problems everyone has with freezing/buffering and with not being able to even cast abilities at all. turning off add ons does not keep the ping and latency from shyrocketing. I cant believe this fix isnt at least being tested at this point. and by tested i mean on the live servers where all real testing occurs.8
-
Justosay✭✭Played the entire last month on the PVE EU server and had no lag or crashes at all.
The only ping increase from 80 to 130 and very rarely to near 300 was when Windows downloaded a new patch in background.
Thank you, "ZOS engineers".
Good for you. Slow clap.
Nothing is downloading in the background when I play the game. Other online games I play function perfectly with low pings and no spikes. ESO is the only game I play that experiences connectivity issues.
But I don't have any "connection issues". Are we playing different games?
Or is this "the only game" acting differently for you and me, and so you blame the game (it's weird to blame yourself)?1 -
manukartofanu✭✭✭✭Played the entire last month on the PVE EU server and had no lag or crashes at all.
The only ping increase from 80 to 130 and very rarely to near 300 was when Windows downloaded a new patch in background.
Thank you, "ZOS engineers".
Good for you. Slow clap.
Nothing is downloading in the background when I play the game. Other online games I play function perfectly with low pings and no spikes. ESO is the only game I play that experiences connectivity issues.
But I don't have any "connection issues". Are we playing different games?
Or is this "the only game" acting differently for you and me, and so you blame the game (it's weird to blame yourself)?
Oh, finally, another disciple of the mantra "but it works on my machine" has arrived.11 -
twev✭✭✭✭✭
✭✭Played the entire last month on the PVE EU server and had no lag or crashes at all.
The only ping increase from 80 to 130 and very rarely to near 300 was when Windows downloaded a new patch in background.
Thank you, "ZOS engineers".
Good for you. Slow clap.
Nothing is downloading in the background when I play the game. Other online games I play function perfectly with low pings and no spikes. ESO is the only game I play that experiences connectivity issues.
But I don't have any "connection issues". Are we playing different games?
Or is this "the only game" acting differently for you and me, and so you blame the game (it's weird to blame yourself)?
So, in effect, you're saying that ESO is so uniquely different compared to other (and newer) games that many players are just out of luck because their normal adequate rig just isn't compatible with this particular game, and there's not much to do besides run a rig that equivalent to yours if players with issues want to run some game other than all the other games?
If that's the case - ZOS needs to drastically revise their minimum specs radically upwards.
If that's not what you mean, please clarify.
Edited by twev on 16 October 2024 15:45The problem with society these days is that no one drinks from the skulls of their enemies anymore.4 -
Aurielle✭✭✭✭✭
✭✭✭✭✭Played the entire last month on the PVE EU server and had no lag or crashes at all.
The only ping increase from 80 to 130 and very rarely to near 300 was when Windows downloaded a new patch in background.
Thank you, "ZOS engineers".
Good for you. Slow clap.
Nothing is downloading in the background when I play the game. Other online games I play function perfectly with low pings and no spikes. ESO is the only game I play that experiences connectivity issues.
But I don't have any "connection issues". Are we playing different games?
Or is this "the only game" acting differently for you and me, and so you blame the game (it's weird to blame yourself)?
If it was a problem with our computers or our internet service providers, the MANY among us having problems in ESO would be having problems in other games as well. We aren't, though. What about this is difficult for you to understand? Just consider yourself fortunate that you're able to play ESO without issues.10 -
Tandor✭✭✭✭✭
✭✭✭✭✭Played the entire last month on the PVE EU server and had no lag or crashes at all.
The only ping increase from 80 to 130 and very rarely to near 300 was when Windows downloaded a new patch in background.
Thank you, "ZOS engineers".
Good for you. Slow clap.
Nothing is downloading in the background when I play the game. Other online games I play function perfectly with low pings and no spikes. ESO is the only game I play that experiences connectivity issues.
But I don't have any "connection issues". Are we playing different games?
Or is this "the only game" acting differently for you and me, and so you blame the game (it's weird to blame yourself)?
If it was a problem with our computers or our internet service providers, the MANY among us having problems in ESO would be having problems in other games as well. We aren't, though. What about this is difficult for you to understand? Just consider yourself fortunate that you're able to play ESO without issues.
That doesn't mean it can't be a networking issue, as all players will be routed differently to the servers and those who struggle with ESO but are fine with other games will be routing differently to ESO than to their other games. It's clearly not a user issue, nor is it an ISP issue as such but some players have found in the past that by approaching their ISP they have been able to overcome any networking issues by having the ISP re-route them. So far as routing is concerned, there is a commonly held belief that this has a lot to do with those routes which pass through Akamai.
Meanwhile we all suffer from the lack of any confirmation from @ZOS_MattFiror and others as to how extensive these issues are according to their server logs and tickets etc, and what they consider the likely cause(s) to be as well as what they are actually doing in their investigations. We need a more substantial update than we've been given to date.8 -
Justosay✭✭
I don't know what caused your problem (but I don't think I have it). It could be anything you haven't thought of. The best way to solve it is to contact support and try to find a solution. That is how "normal adequate" /(c) twev/ players do in any game
If it was a problem with our computers or our internet service providers, the MANY among us having problems in ESO would be having problems in other games as well. We aren't, though. What about this is difficult for you to understand? Just consider yourself fortunate that you're able to play ESO without issues.
0 -
LadyGP✭✭✭✭✭@ZOS_Kevin Still nothing from you on the priority of this. Has this been elevated to anything beyond reaching back out to the team? Has leadership been made aware of this issue? Is this issue even on the top 5 priority lists right now?
Will the real LadyGP please stand up.5 -
Just_Attivi✭✭✭✭lol... ZOS closed a thread actually trying to get information on how many players are affected, that was kind of in an organized manner. Classic. Expected really.11
-
dk_dunkirk✭✭✭✭Just_Attivi wrote: »lol... ZOS closed a thread actually trying to get information on how many players are affected, that was kind of in an organized manner. Classic. Expected really.
And said to come to this thread. You know, because things are going so well here. Seventy pages over six months, and still no statement.6 -
cptscotty✭✭✭Just_Attivi wrote: »lol... ZOS closed a thread actually trying to get information on how many players are affected, that was kind of in an organized manner. Classic. Expected really.
HAHAHAHAHA
At least the community got a response5 -
dk_dunkirk✭✭✭✭Played the entire last month on the PVE EU server and had no lag or crashes at all.
The only ping increase from 80 to 130 and very rarely to near 300 was when Windows downloaded a new patch in background.
Thank you, "ZOS engineers".
Good for you. Slow clap.
Nothing is downloading in the background when I play the game. Other online games I play function perfectly with low pings and no spikes. ESO is the only game I play that experiences connectivity issues.
But I don't have any "connection issues". Are we playing different games?
Or is this "the only game" acting differently for you and me, and so you blame the game (it's weird to blame yourself)?
If it was a problem with our computers or our internet service providers, the MANY among us having problems in ESO would be having problems in other games as well. We aren't, though. What about this is difficult for you to understand? Just consider yourself fortunate that you're able to play ESO without issues.
That doesn't mean it can't be a networking issue, as all players will be routed differently to the servers and those who struggle with ESO but are fine with other games will be routing differently to ESO than to their other games. It's clearly not a user issue, nor is it an ISP issue as such but some players have found in the past that by approaching their ISP they have been able to overcome any networking issues by having the ISP re-route them. So far as routing is concerned, there is a commonly held belief that this has a lot to do with those routes which pass through Akamai.
Meanwhile we all suffer from the lack of any confirmation from @ZOS_MattFiror and others as to how extensive these issues are according to their server logs and tickets etc, and what they consider the likely cause(s) to be as well as what they are actually doing in their investigations. We need a more substantial update than we've been given to date.
There have been at least a few comments in this MASSIVE thread (forgive me if I've missed some) that describe people sitting in the same house, and one experiencing problems while the other doesn't. Or, at least, one person experiencing the problem in a much more pronounced way. It's hard to blame ISP's or routing or localized caching when the problem varies within the same endpoint.6 -
vsrs_au✭✭✭✭✭
✭✭✭
Network routes can change even when the 2 end points are the same: the internet is designed to be robust, and the route between 2 points can change based on various factors. If one of those routes just happens to use a router that is problematic (e.g. Akamai) and the other doesn't, then they will have different performance.dk_dunkirk wrote: »Played the entire last month on the PVE EU server and had no lag or crashes at all.
The only ping increase from 80 to 130 and very rarely to near 300 was when Windows downloaded a new patch in background.
Thank you, "ZOS engineers".
Good for you. Slow clap.
Nothing is downloading in the background when I play the game. Other online games I play function perfectly with low pings and no spikes. ESO is the only game I play that experiences connectivity issues.
But I don't have any "connection issues". Are we playing different games?
Or is this "the only game" acting differently for you and me, and so you blame the game (it's weird to blame yourself)?
If it was a problem with our computers or our internet service providers, the MANY among us having problems in ESO would be having problems in other games as well. We aren't, though. What about this is difficult for you to understand? Just consider yourself fortunate that you're able to play ESO without issues.
That doesn't mean it can't be a networking issue, as all players will be routed differently to the servers and those who struggle with ESO but are fine with other games will be routing differently to ESO than to their other games. It's clearly not a user issue, nor is it an ISP issue as such but some players have found in the past that by approaching their ISP they have been able to overcome any networking issues by having the ISP re-route them. So far as routing is concerned, there is a commonly held belief that this has a lot to do with those routes which pass through Akamai.
Meanwhile we all suffer from the lack of any confirmation from @ZOS_MattFiror and others as to how extensive these issues are according to their server logs and tickets etc, and what they consider the likely cause(s) to be as well as what they are actually doing in their investigations. We need a more substantial update than we've been given to date.
There have been at least a few comments in this MASSIVE thread (forgive me if I've missed some) that describe people sitting in the same house, and one experiencing problems while the other doesn't. Or, at least, one person experiencing the problem in a much more pronounced way. It's hard to blame ISP's or routing or localized caching when the problem varies within the same endpoint.PC(Steam) / EU / play from Melbourne, Australia / avg ping 3901 -
Seravi✭✭✭✭✭Just_Attivi wrote: »lol... ZOS closed a thread actually trying to get information on how many players are affected, that was kind of in an organized manner. Classic. Expected really.
Wow, just wow. Typical response from ZoS. The only way they will ever understand this on ANY level is if subs and crown store purchases drop drastically.
They had to close the other thread because the "having issues" was more than "not having issues" and well, they can't have anything out there that actually shows numbers on how many are having these problems.
[snip]
[edited for bashing]Edited by ZOS_Icy on 20 October 2024 10:2411 -
Jaimeh✭✭✭✭✭
✭✭✭✭✭dk_dunkirk wrote: »Just_Attivi wrote: »lol... ZOS closed a thread actually trying to get information on how many players are affected, that was kind of in an organized manner. Classic. Expected really.
And said to come to this thread. You know, because things are going so well here. Seventy pages over six months, and still no statement.
I was surprised when I saw that, because the OP made a poll, which obviously cannot be replicated here in the 70th page.3 -
Aurielle✭✭✭✭✭
✭✭✭✭✭dk_dunkirk wrote: »Played the entire last month on the PVE EU server and had no lag or crashes at all.
The only ping increase from 80 to 130 and very rarely to near 300 was when Windows downloaded a new patch in background.
Thank you, "ZOS engineers".
Good for you. Slow clap.
Nothing is downloading in the background when I play the game. Other online games I play function perfectly with low pings and no spikes. ESO is the only game I play that experiences connectivity issues.
But I don't have any "connection issues". Are we playing different games?
Or is this "the only game" acting differently for you and me, and so you blame the game (it's weird to blame yourself)?
If it was a problem with our computers or our internet service providers, the MANY among us having problems in ESO would be having problems in other games as well. We aren't, though. What about this is difficult for you to understand? Just consider yourself fortunate that you're able to play ESO without issues.
That doesn't mean it can't be a networking issue, as all players will be routed differently to the servers and those who struggle with ESO but are fine with other games will be routing differently to ESO than to their other games. It's clearly not a user issue, nor is it an ISP issue as such but some players have found in the past that by approaching their ISP they have been able to overcome any networking issues by having the ISP re-route them. So far as routing is concerned, there is a commonly held belief that this has a lot to do with those routes which pass through Akamai.
Meanwhile we all suffer from the lack of any confirmation from @ZOS_MattFiror and others as to how extensive these issues are according to their server logs and tickets etc, and what they consider the likely cause(s) to be as well as what they are actually doing in their investigations. We need a more substantial update than we've been given to date.
There have been at least a few comments in this MASSIVE thread (forgive me if I've missed some) that describe people sitting in the same house, and one experiencing problems while the other doesn't. Or, at least, one person experiencing the problem in a much more pronounced way. It's hard to blame ISP's or routing or localized caching when the problem varies within the same endpoint.
Exactly. It's so frustrating when people who miraculously aren't having problems wade into a now 70 page thread without reading it in full and then boldly proclaim that because they're not having issues, it must be an end-user hardware/ISP issue . There are even some people experiencing consistent differences in performance on a per-character basis.5 -
DinoZavr✭✭✭✭✭
✭in my humble understanding, players having no, or very little issues, play at EU servers, which are relatively stable nowadays.
NA servers seem to have issues for quite many players. Freezes and desync for several seconds is hard to miss.PC EU3 -
Tandor✭✭✭✭✭
✭✭✭✭✭
Network routes can change even when the 2 end points are the same: the internet is designed to be robust, and the route between 2 points can change based on various factors. If one of those routes just happens to use a router that is problematic (e.g. Akamai) and the other doesn't, then they will have different performance.dk_dunkirk wrote: »Played the entire last month on the PVE EU server and had no lag or crashes at all.
The only ping increase from 80 to 130 and very rarely to near 300 was when Windows downloaded a new patch in background.
Thank you, "ZOS engineers".
Good for you. Slow clap.
Nothing is downloading in the background when I play the game. Other online games I play function perfectly with low pings and no spikes. ESO is the only game I play that experiences connectivity issues.
But I don't have any "connection issues". Are we playing different games?
Or is this "the only game" acting differently for you and me, and so you blame the game (it's weird to blame yourself)?
If it was a problem with our computers or our internet service providers, the MANY among us having problems in ESO would be having problems in other games as well. We aren't, though. What about this is difficult for you to understand? Just consider yourself fortunate that you're able to play ESO without issues.
That doesn't mean it can't be a networking issue, as all players will be routed differently to the servers and those who struggle with ESO but are fine with other games will be routing differently to ESO than to their other games. It's clearly not a user issue, nor is it an ISP issue as such but some players have found in the past that by approaching their ISP they have been able to overcome any networking issues by having the ISP re-route them. So far as routing is concerned, there is a commonly held belief that this has a lot to do with those routes which pass through Akamai.
Meanwhile we all suffer from the lack of any confirmation from @ZOS_MattFiror and others as to how extensive these issues are according to their server logs and tickets etc, and what they consider the likely cause(s) to be as well as what they are actually doing in their investigations. We need a more substantial update than we've been given to date.
There have been at least a few comments in this MASSIVE thread (forgive me if I've missed some) that describe people sitting in the same house, and one experiencing problems while the other doesn't. Or, at least, one person experiencing the problem in a much more pronounced way. It's hard to blame ISP's or routing or localized caching when the problem varies within the same endpoint.
Agreed, especially when they don't both connect to the launcher at the exact same moment, plus there are also people running the same content in the same instance where some get issues and the others don't, so on the logic of the quoted comment it can't be the server, can it? The reality is that both scenarios are perfectly possible and don't take us any nearer knowing where the root of the problem lies.
The only thing everyone can agree on, whether they suffer these issues or not, is that we all desperately need guidance from ZOS as to what they think the problem is and how they're going to fix it - and when! Until then we're just playing guessing games and allowing some to claim unfairly that "I don't have the problem so it must be at your end" while others reply condescendingly "that's because you only decorate houses and pick flowers". We need to stop insulting each other and press the developers for a meaningful update.4 -
sarahthes✭✭✭✭✭
✭✭I have had issues though very intermittently.
I honestly believe there are multiple issues at play all being added to the same thread and confusing the issue.
1. Latency problems at user end. There's a person in one of my cores who has a kind of bad ISP but no other options. They also had issues with some of their local hardware a few months back and rewiring their home internet setup vastly reduced their problems. They had more issues with ESO than with other games because ESO is much less forgiving of micro disconnects than other games.
2. Latency problems caused by bad routing or packet loss somewhere between the user and ZOS, where multiple people in a group are affected at the same time. This does seem to affect some people disproportionately more than others, even in endgame. This is why I believe it's a routing issue and not necessarily a zos issue. Sometimes a VPN or working with your ISP can help address this, depending on where in the routing the throttling/bottlenecking is happening.
3. Hardware issues. Can cause hard crash to desktop or freezes requiring force quitting. This may or may not be a ZOS issue, depending on whether it is a client interaction with your system/drivers or just a problem with your system in general.
4. Client issues. Similar to #3 but is caused specifically by bad coding. An example would be how a few years back if you had ice wall cast on you by 2 different casters at the same time, you would have a hard crash.
5. FPS issues. These can be caused by #3 or #4, but don't result in a full crash. Can often be resolved by lowering graphical settings or turning off add-ons.
6. Other. Anything that doesn't fit into the above categories.2 -
Necrotech_Master✭✭✭✭✭
✭✭✭✭✭dk_dunkirk wrote: »Played the entire last month on the PVE EU server and had no lag or crashes at all.
The only ping increase from 80 to 130 and very rarely to near 300 was when Windows downloaded a new patch in background.
Thank you, "ZOS engineers".
Good for you. Slow clap.
Nothing is downloading in the background when I play the game. Other online games I play function perfectly with low pings and no spikes. ESO is the only game I play that experiences connectivity issues.
But I don't have any "connection issues". Are we playing different games?
Or is this "the only game" acting differently for you and me, and so you blame the game (it's weird to blame yourself)?
If it was a problem with our computers or our internet service providers, the MANY among us having problems in ESO would be having problems in other games as well. We aren't, though. What about this is difficult for you to understand? Just consider yourself fortunate that you're able to play ESO without issues.
That doesn't mean it can't be a networking issue, as all players will be routed differently to the servers and those who struggle with ESO but are fine with other games will be routing differently to ESO than to their other games. It's clearly not a user issue, nor is it an ISP issue as such but some players have found in the past that by approaching their ISP they have been able to overcome any networking issues by having the ISP re-route them. So far as routing is concerned, there is a commonly held belief that this has a lot to do with those routes which pass through Akamai.
Meanwhile we all suffer from the lack of any confirmation from @ZOS_MattFiror and others as to how extensive these issues are according to their server logs and tickets etc, and what they consider the likely cause(s) to be as well as what they are actually doing in their investigations. We need a more substantial update than we've been given to date.
There have been at least a few comments in this MASSIVE thread (forgive me if I've missed some) that describe people sitting in the same house, and one experiencing problems while the other doesn't. Or, at least, one person experiencing the problem in a much more pronounced way. It's hard to blame ISP's or routing or localized caching when the problem varies within the same endpoint.
while i dont always use my 2nd acct, i usually use it on a 2nd computer and have eso running on 2 computers at a time, and sometimes have issues with one or the other getting booted/disconnected (while also having no issues running other internet related things like tv streams or downloads)
my personal conclusion that connection or lag related issues with the game are 90% related to the routing path from home to game server (the other 10% is actually due to a player running on a weak network or underspec'd computer)plays PC/NA
handle @Necrotech_Master
active player since april 2014
i have my main house (grand topal hideaway) listed in the housing tours, it has multiple target dummies, scribing altar, and grandmaster stations (in progress being filled out), as well as almost every antiquity furnishing on display to preview them
feel free to stop by and use the facilities1 -
silky_soft✭✭✭✭✭
✭in my humble understanding, players having no, or very little issues, play at EU servers, which are relatively stable nowadays.
NA servers seem to have issues for quite many players. Freezes and desync for several seconds is hard to miss.
Does EU have to go via Akamai?Here $15, goat mount please. Not gambling or paying 45 : lol :
20% base speed for high ping players.
Streak moves you faster then speed cap.
They should of made 4v4v4v4 instead of 8v8.0 -
dk_dunkirk✭✭✭✭
Network routes can change even when the 2 end points are the same: the internet is designed to be robust, and the route between 2 points can change based on various factors. If one of those routes just happens to use a router that is problematic (e.g. Akamai) and the other doesn't, then they will have different performance.dk_dunkirk wrote: »Played the entire last month on the PVE EU server and had no lag or crashes at all.
The only ping increase from 80 to 130 and very rarely to near 300 was when Windows downloaded a new patch in background.
Thank you, "ZOS engineers".
Good for you. Slow clap.
Nothing is downloading in the background when I play the game. Other online games I play function perfectly with low pings and no spikes. ESO is the only game I play that experiences connectivity issues.
But I don't have any "connection issues". Are we playing different games?
Or is this "the only game" acting differently for you and me, and so you blame the game (it's weird to blame yourself)?
If it was a problem with our computers or our internet service providers, the MANY among us having problems in ESO would be having problems in other games as well. We aren't, though. What about this is difficult for you to understand? Just consider yourself fortunate that you're able to play ESO without issues.
That doesn't mean it can't be a networking issue, as all players will be routed differently to the servers and those who struggle with ESO but are fine with other games will be routing differently to ESO than to their other games. It's clearly not a user issue, nor is it an ISP issue as such but some players have found in the past that by approaching their ISP they have been able to overcome any networking issues by having the ISP re-route them. So far as routing is concerned, there is a commonly held belief that this has a lot to do with those routes which pass through Akamai.
Meanwhile we all suffer from the lack of any confirmation from @ZOS_MattFiror and others as to how extensive these issues are according to their server logs and tickets etc, and what they consider the likely cause(s) to be as well as what they are actually doing in their investigations. We need a more substantial update than we've been given to date.
There have been at least a few comments in this MASSIVE thread (forgive me if I've missed some) that describe people sitting in the same house, and one experiencing problems while the other doesn't. Or, at least, one person experiencing the problem in a much more pronounced way. It's hard to blame ISP's or routing or localized caching when the problem varies within the same endpoint.
The "internet" is much less "robust" than you think. Entire ASN's go down and get misconfigured, and people are just stuck. There's usually very little redundancy between you and some service you're trying to get to, unless it's some massive thing like Google or Facebook. While I don't know anything about ESO's architecture -- and who does, definitively? -- I seriously doubt something that only serves, say, 20K average daily players has multiple, live, redundant data centers and active connections. And even if they did, and 2 computers wound up in different facilities, they wouldn't be playing together.
If 2 clients in the same house are on the same "megaserver," and can see each other in game, they're taking the same route.
I defy anyone to show me differing traceroutes to ESO servers from 2 different computers in the same house with characters that can see each other in game, where one is experiencing problems, and the other isn't. Not going to happen. The situation is completely far-fetched, and you're giving ZOS a benefit of the doubt when it's not merited. And even if this were to happen, it would be still on ZOS to fix their caching and proxying configuration, and not just to shrug their shoulders and blame "the network."Edited by dk_dunkirk on 16 October 2024 21:391 -
ZOS_KevinCommunity Manager@ZOS_Kevin Still nothing from you on the priority of this. Has this been elevated to anything beyond reaching back out to the team? Has leadership been made aware of this issue? Is this issue even on the top 5 priority lists right now?
We have and continue to talk to leadership about this issue. They are aware and we have been providing them with updates with the thoughts, feelings, theories and reports in this thread. We are working on getting more helpful information to share. But no update at this time.Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter5 -
ZOS_KevinCommunity ManagerJust_Attivi wrote: »lol... ZOS closed a thread actually trying to get information on how many players are affected, that was kind of in an organized manner. Classic. Expected really.
The thread in question was a good thread, but some of the criteria was asking for some information that could be used to find out personal data from folks. So we now have to talk to some folks about what needs to be done before restoring the thread. I have already notified the OP of that thread via DM to note that.Edited by ZOS_Kevin on 16 October 2024 21:53Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter8 -
twev✭✭✭✭✭
✭✭dk_dunkirk wrote: »
Network routes can change even when the 2 end points are the same: the internet is designed to be robust, and the route between 2 points can change based on various factors. If one of those routes just happens to use a router that is problematic (e.g. Akamai) and the other doesn't, then they will have different performance.dk_dunkirk wrote: »Played the entire last month on the PVE EU server and had no lag or crashes at all.
The only ping increase from 80 to 130 and very rarely to near 300 was when Windows downloaded a new patch in background.
Thank you, "ZOS engineers".
Good for you. Slow clap.
Nothing is downloading in the background when I play the game. Other online games I play function perfectly with low pings and no spikes. ESO is the only game I play that experiences connectivity issues.
But I don't have any "connection issues". Are we playing different games?
Or is this "the only game" acting differently for you and me, and so you blame the game (it's weird to blame yourself)?
If it was a problem with our computers or our internet service providers, the MANY among us having problems in ESO would be having problems in other games as well. We aren't, though. What about this is difficult for you to understand? Just consider yourself fortunate that you're able to play ESO without issues.
That doesn't mean it can't be a networking issue, as all players will be routed differently to the servers and those who struggle with ESO but are fine with other games will be routing differently to ESO than to their other games. It's clearly not a user issue, nor is it an ISP issue as such but some players have found in the past that by approaching their ISP they have been able to overcome any networking issues by having the ISP re-route them. So far as routing is concerned, there is a commonly held belief that this has a lot to do with those routes which pass through Akamai.
Meanwhile we all suffer from the lack of any confirmation from @ZOS_MattFiror and others as to how extensive these issues are according to their server logs and tickets etc, and what they consider the likely cause(s) to be as well as what they are actually doing in their investigations. We need a more substantial update than we've been given to date.
There have been at least a few comments in this MASSIVE thread (forgive me if I've missed some) that describe people sitting in the same house, and one experiencing problems while the other doesn't. Or, at least, one person experiencing the problem in a much more pronounced way. It's hard to blame ISP's or routing or localized caching when the problem varies within the same endpoint.
The "internet" is much less "robust" than you think. Entire ASN's go down and get misconfigured, and people are just stuck. There's usually very little redundancy between you and some service you're trying to get to, unless it's some massive thing like Google or Facebook. While I don't know anything about ESO's architecture -- and who does, definitively? -- I seriously doubt something that only serves, say, 20K average daily players has multiple, live, redundant data centers and active connections. And even if they did, and 2 computers wound up in different facilities, they wouldn't be playing together.
If 2 clients in the same house are on the same "megaserver," and can see each other in game, they're taking the same route.
I defy anyone to show me differing traceroutes to ESO servers from 2 different computers in the same house with characters that can see each other in game, where one is experiencing problems, and the other isn't. Not going to happen. The situation is completely far-fetched, and you're giving ZOS a benefit of the doubt when it's not merited. And even if this were to happen, it would be still on ZOS to fix their caching and proxying configuration, and not just to shrug their shoulders and blame "the network."
I can be playing two accounts on the same computer at the same time, with both characters 'seeing' each other in the same location:
1.) It's not uncommon that character A can be face-to-face trading with character B, While Character B sees Character A standing 30 feet away, looking the other way.
2.) It's also not uncommon that both characters can be standing on the same dead NPC, Character A can loot it while Character B gets the 'out of reach' message.
3.) I've had instances when both characters can be interfacing with each other when one will lose connection to the server and be logged out.
Those three types of common occurrences indicate to me that there's most likely a certain de -synchronization in the engine that isn't even apparent to most people, because most people don't have occasion to have two accounts on one machine matching the actions/situations cited above.
Edit to add: Just for clarity - I occasionally play two accounts on line at the same time on one machine, with each account on a separate monitor, usually so I can craft researchable items on one and trade to the other. Sometimes Character A will be in group with Character B to do things like allow Character B to port to a wayshrine.
Character A is on my main account while Character B is on a mule account.
Edited by twev on 16 October 2024 22:25The problem with society these days is that no one drinks from the skulls of their enemies anymore.3