Is there any logical explanation why this only affects some players and not all? I often have problems with lags that show up in such a way that my skills or actually any inputs don't work the first time. I often have to press buttons several times before I see a reaction. E.g. pressing Ulti 3 times. I often hear the right sound effect the first time, e.g. with the potion or the typical Ulti sound. But the actual skill effect doesn't happen. In raids, I have to press almost every button twice for the skill to fire. I often see after bar swap that a skill didn't fire and then have to go back to the other bar. Of course, this doesn't have a particularly good effect on dps. The strange thing is that it's not always equally bad. Some days things work almost normally and my dps is 15-25% better. The other players often say that they know this too. But it seems to be far less extreme for them. My average ping is between 70 and 110 on the EU server. I play in Hungary. What could be the reason that it only affects some players and never all of them? Is it a random problem per account?
Sorry for the long absence, all. I was away for work travel over the last several weeks and catching up on things before launch.
After checking back in with the team, there isn't much progress to report right now. There were several attempts at pushing forth possible solutions, but those attempts have not resolved the issue. The engineering teams have poured over your reports, player logs, etc. to see if there is a commonality to tackle.
We are still continuing to investigate. However, outside of reporting issues as you come across them, there isn't much else at the moment to do outside of our engineering teams continuing to test for possible solutions. We are still sharing reports as they come in with those teams for investigation.
Sorry for the long absence, all. I was away for work travel over the last several weeks and catching up on things before launch.
If you're traveling and can't be on the forums, I feel like that should be communicated ahead of time. No one wants to post things and tag you in vain if you're focused elsewhere. Again, 50+ days is a long time to go without a response on a major issue. Threads shouldn't come to the point where people are begging or looking at LinkedIn for who to message.
And really, it's a bit confusing to see this as the explanation. The last thread update was back on June 28th, IIRC. In that time, there were still posts in other topics and links posted to official announcements. So I guess, why wasn't a major technical issue on that list of posts in 50+ days? For people here, it seems like a big deal, but do you guys have the same priority?After checking back in with the team, there isn't much progress to report right now. There were several attempts at pushing forth possible solutions, but those attempts have not resolved the issue. The engineering teams have poured over your reports, player logs, etc. to see if there is a commonality to tackle.
So people are coming here, providing technical details and doing a lot of testing. In my experience, when two parties are troubleshooting, it's best practice to provide details on both sides. Looks like you need to meet us in the middle there.
You mentioned there several attempts at resolving this. What were the solutions put forth that failed? What's the scope of people impacted here?We are still continuing to investigate. However, outside of reporting issues as you come across them, there isn't much else at the moment to do outside of our engineering teams continuing to test for possible solutions. We are still sharing reports as they come in with those teams for investigation.
From your perspective, how often do you think you should be updating us? And if you're overloaded, which I'm sure you are, is there anyone else you can delegate these things to? It's fine if engineering is still working on things, but I don't think it's fair to our time for us to only get updates if and when they've discovered a solution. Can we get updates every two weeks or aligned to your sprint cycle?
Photosniper89 wrote: »Not to derail the above points.
For those who are suffering from Akamai issues or crashes/lag... do you have anyone else playing ESO at the same time within the same network?
I'm almost to the point where I want to break my network into different subnets and put all the people who play in my house on their own subnet with their own routing/port fwd just to see if that makes any change. Maybe ZoS network is having issues between the different clients in the same house? I've noticed if you have about 1-2 seconds of 100% packet loss ZoS is like "nah fam you done (booted)" where as other games can handle a much longer time frame of packet loss.
Photosniper89 wrote: »Not to derail the above points.
For those who are suffering from Akamai issues or crashes/lag... do you have anyone else playing ESO at the same time within the same network?
I'm almost to the point where I want to break my network into different subnets and put all the people who play in my house on their own subnet with their own routing/port fwd just to see if that makes any change. Maybe ZoS network is having issues between the different clients in the same house? I've noticed if you have about 1-2 seconds of 100% packet loss ZoS is like "nah fam you done (booted)" where as other games can handle a much longer time frame of packet loss.
No one else is playing in my household.
On top of that, in PvP, it is incredibly obvious when the entire faction is back at the start point after 2/3 of them crashing at once, and not coincidentally, PvE guild chat has several people howling about how their trial just got nuked.
In PvP on the weekends, it is not uncommon to watch an enemy group or faction actually disappear from the keep - did they get killed? No...
Hellzgaming -a well known Ad zerg leader, went out live on stream at least three times within an hour -and it's not like he has a poor setup.
PvE for me, as an active-avoider, seems to be mostly problematic around wayshrines, with 999+ persisting for awhile after using one.
Photosniper89 wrote: »Not to derail the above points.
For those who are suffering from Akamai issues or crashes/lag... do you have anyone else playing ESO at the same time within the same network?
I'm almost to the point where I want to break my network into different subnets and put all the people who play in my house on their own subnet with their own routing/port fwd just to see if that makes any change. Maybe ZoS network is having issues between the different clients in the same house? I've noticed if you have about 1-2 seconds of 100% packet loss ZoS is like "nah fam you done (booted)" where as other games can handle a much longer time frame of packet loss.
Also, have people asked their ISP to re-route so as to avoid the Akamai hops? I know my own ISP co-operates in this way whenever they can, so it's always worth asking. Have those ISPs got technical forums on which the problem can be raised and supporting traceroutes provided?
Photosniper89 wrote: »Photosniper89 wrote: »Not to derail the above points.
For those who are suffering from Akamai issues or crashes/lag... do you have anyone else playing ESO at the same time within the same network?
I'm almost to the point where I want to break my network into different subnets and put all the people who play in my house on their own subnet with their own routing/port fwd just to see if that makes any change. Maybe ZoS network is having issues between the different clients in the same house? I've noticed if you have about 1-2 seconds of 100% packet loss ZoS is like "nah fam you done (booted)" where as other games can handle a much longer time frame of packet loss.
Also, have people asked their ISP to re-route so as to avoid the Akamai hops? I know my own ISP co-operates in this way whenever they can, so it's always worth asking. Have those ISPs got technical forums on which the problem can be raised and supporting traceroutes provided?
Thats a thing?
Photosniper89 wrote: »Photosniper89 wrote: »Not to derail the above points.
For those who are suffering from Akamai issues or crashes/lag... do you have anyone else playing ESO at the same time within the same network?
I'm almost to the point where I want to break my network into different subnets and put all the people who play in my house on their own subnet with their own routing/port fwd just to see if that makes any change. Maybe ZoS network is having issues between the different clients in the same house? I've noticed if you have about 1-2 seconds of 100% packet loss ZoS is like "nah fam you done (booted)" where as other games can handle a much longer time frame of packet loss.
Also, have people asked their ISP to re-route so as to avoid the Akamai hops? I know my own ISP co-operates in this way whenever they can, so it's always worth asking. Have those ISPs got technical forums on which the problem can be raised and supporting traceroutes provided?
Thats a thing?
Photosniper89 wrote: »Photosniper89 wrote: »Not to derail the above points.
For those who are suffering from Akamai issues or crashes/lag... do you have anyone else playing ESO at the same time within the same network?
I'm almost to the point where I want to break my network into different subnets and put all the people who play in my house on their own subnet with their own routing/port fwd just to see if that makes any change. Maybe ZoS network is having issues between the different clients in the same house? I've noticed if you have about 1-2 seconds of 100% packet loss ZoS is like "nah fam you done (booted)" where as other games can handle a much longer time frame of packet loss.
Also, have people asked their ISP to re-route so as to avoid the Akamai hops? I know my own ISP co-operates in this way whenever they can, so it's always worth asking. Have those ISPs got technical forums on which the problem can be raised and supporting traceroutes provided?
Thats a thing?
Yes it is. Back when I was still on wildblue satellite, for some really weird reason I found myself being routed literally all around the world from here where the dish was to almost anywhere I needed to go (mostly at the time to my host provider - since at that time I was managing a bunch of client websites - most of them in the US, but several in other countries, Canada, Great Britain, France). My host provider was headquartered in Seattle (in other words, the servers were located there though they are now "elsewhere" - he migrated to AWS, and I'm not sure where the physical location is now, nor does it matter to me). That also included ESO (which I had just started playing) and RIFT (which I was still playing a bit back then).
It was.... impossibly laggy. Far beyond "simple satellite lag". So after a few months of almost total inability to do anything with client sites (yeah, the games too, but the clients were of course FAR more important), I called the provider himself and during the conversation, sent him tracerts etc.
He had his techs (all local at the time) get with wildblue and "sanitize" the routing. I don't know exactly what they did (or why wildblue was willing to mess with it) but things got materially better in a couple of weeks. That was 7+ years ago.
Since then, I've moved to the much more robust platform provided by HughesNet, and my provider has also moved to AWS, and now provides tech support through a large corporate entity in India. I've had to have them do "route sanitizing" a couple of times in the last year or so - and I don't have any of the lag issues y'all are dealing with.
Of course, I do still have the basic sat lag. That's workable for me though. I don't really understand any of it outside of a simple tracert, but I do know that I've had very good responses from both wildblue and hughesnet when I've had issues - and they've both been willing to work with my host provider to fix problems so my clients aren't jumping down my throat.
I just don't have the lag issues so many of you have. Yes, I have sat lag - but it's nothing like you're all dealing with. I haven't been dropped from either PC NA or EU in.... uh.... probably a year.... Not really sure, it's just been so long I haven't really a clue as to time frame.
[Ah, just to note.... IF I was having issues as so many of you are, I would be quite likely MORE "vocal" (eh, you can't call posting on a forum vocal maybe) about it. I'm not exactly "quiet" when my fun is interfered with, any more than I'm quiet when client issues need me to confront the provider....)
Photosniper89 wrote: »Photosniper89 wrote: »Not to derail the above points.
For those who are suffering from Akamai issues or crashes/lag... do you have anyone else playing ESO at the same time within the same network?
I'm almost to the point where I want to break my network into different subnets and put all the people who play in my house on their own subnet with their own routing/port fwd just to see if that makes any change. Maybe ZoS network is having issues between the different clients in the same house? I've noticed if you have about 1-2 seconds of 100% packet loss ZoS is like "nah fam you done (booted)" where as other games can handle a much longer time frame of packet loss.
Also, have people asked their ISP to re-route so as to avoid the Akamai hops? I know my own ISP co-operates in this way whenever they can, so it's always worth asking. Have those ISPs got technical forums on which the problem can be raised and supporting traceroutes provided?
Thats a thing?
Very much so.
Here's a link to my ISP's Broadband forum as an example:-
https://community.virginmedia.com/t5/Broadband/ct-p/Broadband
You'll see a Gaming Support section and in it problems are replied to by both fellow customers and forum staff who can provide technical advice as well as arrange engineers' visits. I've seen cases where they were able to organise re-routing to avoid bottlenecks in the network.
Photosniper89 wrote: »Another question for the group
Of those who are having massive issues - do you have the following Ethernet controller?
Any of you who have the rubber banding and stuff play on wifi? Just trying to isolate this issue and see if there if anything in common aside from Akamai.
Also, have people asked their ISP to re-route so as to avoid the Akamai hops? I know my own ISP co-operates in this way whenever they can, so it's always worth asking. Have those ISPs got technical forums on which the problem can be raised and supporting traceroutes provided?
Yes it is. Back when I was still on wildblue satellite, for some really weird reason I found myself being routed literally all around the world from here where the dish was to almost anywhere I needed to go (mostly at the time to my host provider - since at that time I was managing a bunch of client websites - most of them in the US, but several in other countries, Canada, Great Britain, France). My host provider was headquartered in Seattle (in other words, the servers were located there though they are now "elsewhere" - he migrated to AWS, and I'm not sure where the physical location is now, nor does it matter to me). That also included ESO (which I had just started playing) and RIFT (which I was still playing a bit back then).
It was.... impossibly laggy. Far beyond "simple satellite lag". So after a few months of almost total inability to do anything with client sites (yeah, the games too, but the clients were of course FAR more important), I called the provider himself and during the conversation, sent him tracerts etc.
He had his techs (all local at the time) get with wildblue and "sanitize" the routing. I don't know exactly what they did (or why wildblue was willing to mess with it) but things got materially better in a couple of weeks. That was 7+ years ago.
Since then, I've moved to the much more robust platform provided by HughesNet, and my provider has also moved to AWS, and now provides tech support through a large corporate entity in India. I've had to have them do "route sanitizing" a couple of times in the last year or so - and I don't have any of the lag issues y'all are dealing with.
Of course, I do still have the basic sat lag. That's workable for me though. I don't really understand any of it outside of a simple tracert, but I do know that I've had very good responses from both wildblue and hughesnet when I've had issues - and they've both been willing to work with my host provider to fix problems so my clients aren't jumping down my throat.
I just don't have the lag issues so many of you have. Yes, I have sat lag - but it's nothing like you're all dealing with. I haven't been dropped from either PC NA or EU in.... uh.... probably a year.... Not really sure, it's just been so long I haven't really a clue as to time frame.
[Ah, just to note.... IF I was having issues as so many of you are, I would be quite likely MORE "vocal" (eh, you can't call posting on a forum vocal maybe) about it. I'm not exactly "quiet" when my fun is interfered with, any more than I'm quiet when client issues need me to confront the provider....)
Photosniper89 wrote: »I don't think ZOS would encourage us to try to bypass the akamai route. There is a reason (that I can't figure out) they put it in there.
Photosniper89 wrote: »I don't think ZOS would encourage us to try to bypass the akamai route. There is a reason (that I can't figure out) they put it in there.
Photosniper89 wrote: »I don't think ZOS would encourage us to try to bypass the akamai route. There is a reason (that I can't figure out) they put it in there.
It's in there to protect against DDOS attacks. That's also why my one financial institution uses it. That's probably the one thing Akamai is known for....