Photosniper89 wrote: »Is Akamai only used along certain routes, e.g. from the Southern Hemisphere countries? That would explain why most players don't have these problems (which in itself strongly supports the idea of it being down to Akamai rather than the servers, as if it was the servers everyone would have the same experience).
I highly doubt ZoS would come out and say that - they are done with this thread.
At the end of the day there is no way for us to get around it we are kind of SOL.
VouxeTheMinotaur wrote: »Photosniper89 wrote: »Is Akamai only used along certain routes, e.g. from the Southern Hemisphere countries? That would explain why most players don't have these problems (which in itself strongly supports the idea of it being down to Akamai rather than the servers, as if it was the servers everyone would have the same experience).
I highly doubt ZoS would come out and say that - they are done with this thread.
At the end of the day there is no way for us to get around it we are kind of SOL.
Is there any other way to bring this to the devs attention? If this thread is muted by Kevin and other members, which if true is absolutely terribly poor behavior considering a lot of people were giving feedback as asked, what other way is there to get this through ZOS' heads?
I mean the game is in a terrible state, are they really just doing a "sweep it under the rug" move?
shifty af if so
VouxeTheMinotaur wrote: »Photosniper89 wrote: »Is Akamai only used along certain routes, e.g. from the Southern Hemisphere countries? That would explain why most players don't have these problems (which in itself strongly supports the idea of it being down to Akamai rather than the servers, as if it was the servers everyone would have the same experience).
I highly doubt ZoS would come out and say that - they are done with this thread.
At the end of the day there is no way for us to get around it we are kind of SOL.
Is there any other way to bring this to the devs attention?
VouxeTheMinotaur wrote: »Photosniper89 wrote: »Is Akamai only used along certain routes, e.g. from the Southern Hemisphere countries? That would explain why most players don't have these problems (which in itself strongly supports the idea of it being down to Akamai rather than the servers, as if it was the servers everyone would have the same experience).
I highly doubt ZoS would come out and say that - they are done with this thread.
At the end of the day there is no way for us to get around it we are kind of SOL.
Is there any other way to bring this to the devs attention?
We're not telling them anything they don't already know. In fact, they know far more about Akamai dysfunction than we do.
@ZOS_Kevin Can we get an update on this please? I can understand you have a lot on your plate, but we should be getting some help here. We got updates on teabagging, it would be nice if we could get some details here. More than just silence or “we’re still investigating”. Engage us already.
@ZOS_Kevin Can we get an update on this please? I can understand you have a lot on your plate, but we should be getting some help here. We got updates on teabagging, it would be nice if we could get some details here. More than just silence or “we’re still investigating”. Engage us already.
A public statement should be provided for legislative purposes.
Two questions:
- Why were the related threads on the official forums not treated with a higher priority? This thread has been opened since May 7 and now, 23 days later, we get an update.
- What are the other issues? Surely this is an anticipated question, as you all should know by now that performance concerns are quite visible. Can we get some background on what the other issues are?
- You're assuming this was not being taken seriously. As Rich mentioned, we have been dealing with this for the last few weeks. Also to note, we normally do not comment on DDoS attacks. Rich felt it appropriate to mention as it came up during the AMA, but we've been tracking this thread for awhile now.
- Again as stated earlier, we are still investigating. I'm going into another meeting about this shortly to see what other information could be provided to assist in resolving this issue. Anything provided now would be a guess at best. Once we have a better idea of what else could be causing issues, we'll communicate that.
Hi all. After chatting with the team, we're looking to gather more information from players who have been experiencing new and/or worse latency/lag spikes/rubber-banding issues in ESO since the beginning of May 2024 (when the emergent issues in this thread were initially reported.) To help us with our ongoing investigation, could you please answer the following questions?
- What server/platform do you play on?
- What is the nature of the issues you started experiencing or noticed got worse after the beginning of May 2024? (ex. did characters rubberband/warp, did abilities get delayed/fail to fire, etc.)
- Around what time of day have you experienced the new and/or worse issues reported in this thread?
- Where in-game have you experienced these issues? Please be as specific as possible (name/area of overland zone, delve, dungeon, Trial, etc.)
- Have you experienced these issues outside of combat situations (in houses, for example)
- Have you noticed these issues are worse during any specific times of day? If so, what times?
- Have you noticed any changes/improvements as of today?
Gina isn't in the community team any more; she's now doing something with "content creators".
Photosniper89 wrote: »Gina isn't in the community team any more; she's now doing something with "content creators".
Yup, which is right around the same time @ZOS_Kevin stopped responding.
For me, it's just gone into "not playing" mode, i.e. I haven't logged in for about 5 weeks, for various reasons I won't describe here because of how this forum works.The game for me and a lot of other's is going into unplayable territory.
Photosniper89 wrote: »Gina isn't in the community team any more; she's now doing something with "content creators".
Yup, which is right around the same time @ZOS_Kevin stopped responding.
The entire dev team has only responded to about 6 forum queries this month according to the Dev Tracker, but one of them was from Gina. So it appears she is still popping in occasionally to help out.
Sorry for the long absence, all. I was away for work travel over the last several weeks and catching up on things before launch.
After checking back in with the team, there isn't much progress to report right now. There were several attempts at pushing forth possible solutions, but those attempts have not resolved the issue. The engineering teams have poured over your reports, player logs, etc. to see if there is a commonality to tackle.
We are still continuing to investigate. However, outside of reporting issues as you come across them, there isn't much else at the moment to do outside of our engineering teams continuing to test for possible solutions. We are still sharing reports as they come in with those teams for investigation.
Photosniper89 wrote: »Sorry for the long absence, all. I was away for work travel over the last several weeks and catching up on things before launch.
After checking back in with the team, there isn't much progress to report right now. There were several attempts at pushing forth possible solutions, but those attempts have not resolved the issue. The engineering teams have poured over your reports, player logs, etc. to see if there is a commonality to tackle.
We are still continuing to investigate. However, outside of reporting issues as you come across them, there isn't much else at the moment to do outside of our engineering teams continuing to test for possible solutions. We are still sharing reports as they come in with those teams for investigation.
Has Akamai been discussed at all? Its starting to look like that may be the issue and packet loss.
Sorry for the long absence, all. I was away for work travel over the last several weeks and catching up on things before launch.
After checking back in with the team, there isn't much progress to report right now. There were several attempts at pushing forth possible solutions, but those attempts have not resolved the issue. The engineering teams have poured over your reports, player logs, etc. to see if there is a commonality to tackle.
We are still continuing to investigate. However, outside of reporting issues as you come across them, there isn't much else at the moment to do outside of our engineering teams continuing to test for possible solutions. We are still sharing reports as they come in with those teams for investigation.
Akamai has been discussed and conversations with Akamai happen regularly. However, we will bring this up with the team in our next meeting and see if the observations made here can be explored further.
Akamai has been discussed and conversations with Akamai happen regularly. However, we will bring this up with the team in our next meeting and see if the observations made here can be explored further.
I'm sure you aren't allowed to go into any sort of detail, Kevin.... but could you give us a safely vague explanation for why Microsoft doesn't stay in-house with Azure for your DDoS protection? Seems logical that using your own processes rather than paying somebody else to do the dirty work for you would be more economical, not to mention having greater control of the protocols and processes themselves.
Photosniper89 wrote: »Unrelated - turning shadows off fixed alot of the lag when around azure blight heavy fights so there is something with blight and shadows thats going on in parallel with the akamai packet loss issues.
I'm sure you aren't allowed to go into any sort of detail, Kevin.... but could you give us a safely vague explanation for why Microsoft doesn't stay in-house with Azure for your DDoS protection? Seems logical that using your own processes rather than paying somebody else to do the dirty work for you would be more economical, not to mention having greater control of the protocols and processes themselves.
That info unfortunately is far above my paygrade. Even if someone shared that info, there is no way I would be allowed to share that.Photosniper89 wrote: »Unrelated - turning shadows off fixed alot of the lag when around azure blight heavy fights so there is something with blight and shadows thats going on in parallel with the akamai packet loss issues.
Thanks for the feedback here. Will pass this along as well.