JustLovely wrote: »ForumSavant wrote: »Something is going on with the way individuals are being routed or there is just some account specific problem that is randomly distributed when you log in, no idea what it is though.
DDoS attacks, and possibly something else. It has been confirmed by ZOS, and discussed during the last page or so of replies.
Obscure posts made on Reddit don't count as an official announcement. If it's not on this forum, it's not official.
I mean, the Reddit thread was announced on the forums by Gina, moderated by her, and she's going to be highlighting the more interesting responses and posting them apparently (perhaps only in other languages?)
A lot of us don't use Reddit, or Twitter, or Twitch, etc. Any official information should be posted here, on the official The Elder Scrolls Online website. People shouldn't be expected to join every available social media site to piece together necessary and relevant information.
@ZOS_Kevin @ZOS_RichLambert @ZOS_GinaBruno
Can you provide your community an official update on its official forums?
An acknowledgment of issues was posted by Rich on Reddit but I don’t see one here. Maybe I just can’t see it?
https://www.reddit.com/r/elderscrollsonline/comments/1d3fs29/comment/l67ekx7/?context=3&share_id=fw5nkA67Mn0RU45jY5aDD&utm_content=1&utm_medium=ios_app&utm_name=ioscss&utm_source=share&utm_term=1
"We are most definitely aware. It's been a rough few weeks - DDOS attacks have been a big part of perf issues, but aren't the only issue we're looking into.
@ZOS_Kevin @ZOS_RichLambert @ZOS_GinaBruno
Can you provide your community an official update on its official forums?
An acknowledgment of issues was posted by Rich on Reddit but I don’t see one here. Maybe I just can’t see it?
https://www.reddit.com/r/elderscrollsonline/comments/1d3fs29/comment/l67ekx7/?context=3&share_id=fw5nkA67Mn0RU45jY5aDD&utm_content=1&utm_medium=ios_app&utm_name=ioscss&utm_source=share&utm_term=1
Following up on this. As Rich mentioned during the AMA on Reddit, there are some DDoS issues we have been working through. Specifically Rich said:"We are most definitely aware. It's been a rough few weeks - DDOS attacks have been a big part of perf issues, but aren't the only issue we're looking into.
However, as he also mentioned, there are some other issue at play that we are actively investigating regarding the performance issues. We are trying to provide our engineers with as much information as possible to narrow down what is occurring, hence the previous ask for ticket numbers. We are working to figure this out, so additional tickets, examples, videos, etc. will help us to narrow down what is happening here. (Thanks @Photosniper89 for all of the tickets sent so far)
Thanks in advance for all the continued help.
Two questions:
- Why were the related threads on the official forums not treated with a higher priority? This thread has been opened since May 7 and now, 23 days later, we get an update.
- What are the other issues? Surely this is an anticipated question, as you all should know by now that performance concerns are quite visible. Can we get some background on what the other issues are?
JustLovely wrote: »ForumSavant wrote: »Something is going on with the way individuals are being routed or there is just some account specific problem that is randomly distributed when you log in, no idea what it is though.
DDoS attacks, and possibly something else. It has been confirmed by ZOS, and discussed during the last page or so of replies.
Obscure posts made on Reddit don't count as an official announcement. If it's not on this forum, it's not official. Every social media platform is a cesspool of misinformation and many of us will never read anything posted on any social media platform.
@ZOS_Kevin @ZOS_RichLambert @ZOS_GinaBruno
Can you provide your community an official update on its official forums?
An acknowledgment of issues was posted by Rich on Reddit but I don’t see one here. Maybe I just can’t see it?
https://www.reddit.com/r/elderscrollsonline/comments/1d3fs29/comment/l67ekx7/?context=3&share_id=fw5nkA67Mn0RU45jY5aDD&utm_content=1&utm_medium=ios_app&utm_name=ioscss&utm_source=share&utm_term=1
Following up on this. As Rich mentioned during the AMA on Reddit, there are some DDoS issues we have been working through. Specifically Rich said:"We are most definitely aware. It's been a rough few weeks - DDOS attacks have been a big part of perf issues, but aren't the only issue we're looking into.
However, as he also mentioned, there are some other issue at play that we are actively investigating regarding the performance issues. We are trying to provide our engineers with as much information as possible to narrow down what is occurring, hence the previous ask for ticket numbers. We are working to figure this out, so additional tickets, examples, videos, etc. will help us to narrow down what is happening here. (Thanks @Photosniper89 for all of the tickets sent so far)
Thanks in advance for all the continued help.
You mean you couldn't even run Task Manager to force-kill the game? You had to turn off your PC?Yamenstein wrote: »WhiteCoatSyndrome wrote: »I’ve had the game crashing my desktop a few times over the last week or so. 😕 PC/NA
Be glad that the game doesn't freeze your pc on a black screen that then gives you no option but to force restart. This is the kind of stuff that destroys a PC.
What the! This happened to me today while I was playing! Just finished running Dragon Star Arena, going up the funnel of light at the end then bam! Black screen. Had to hard restart to get everything working again.
manukartofanu wrote: »[snip]
Have you ever considered the resources needed to launch a DDoS attack against such a large company? This isn’t a tiny indie project with just a few servers; we're talking about a massive infrastructure with dozens of servers capable of handling hundreds of thousands of users simultaneously. The login servers are separate from those that manage game sessions. Yet, we're not seeing issues at login, where DDoS attacks would most likely occur, but rather during gameplay. Moreover, these problems have been ongoing for weeks, and the longer a DDoS continues, the more expensive it becomes—costing millions, not just thousands of dollars. It’s laughable to read about some suggesting that disgruntled players could orchestrate such a DDoS to disrupt others.
[snip]
@ZOS_Kevin @ZOS_RichLambert @ZOS_GinaBruno
Can you provide your community an official update on its official forums?
An acknowledgment of issues was posted by Rich on Reddit but I don’t see one here. Maybe I just can’t see it?
https://www.reddit.com/r/elderscrollsonline/comments/1d3fs29/comment/l67ekx7/?context=3&share_id=fw5nkA67Mn0RU45jY5aDD&utm_content=1&utm_medium=ios_app&utm_name=ioscss&utm_source=share&utm_term=1
Following up on this. As Rich mentioned during the AMA on Reddit, there are some DDoS issues we have been working through. Specifically Rich said:"We are most definitely aware. It's been a rough few weeks - DDOS attacks have been a big part of perf issues, but aren't the only issue we're looking into.
However, as he also mentioned, there are some other issue at play that we are actively investigating regarding the performance issues. We are trying to provide our engineers with as much information as possible to narrow down what is occurring, hence the previous ask for ticket numbers. We are working to figure this out, so additional tickets, examples, videos, etc. will help us to narrow down what is happening here. (Thanks @Photosniper89 for all of the tickets sent so far)
Thanks in advance for all the continued help.
Izanagi.Xiiib16_ESO wrote: »
@ZOS_Kevin if it helps changing DNS has seemed to help a number of people. Generally going to 8.8.8.8 or 1.1.1.1 has almost solve all the 'crashes' just the slower general performance remains. A lot of this is quite commonly also seen when PTS is up on PCNA - I wonder if the engineers could check if the PTS servers are stealing resources from Live?
However, as he also mentioned, there are some other issue at play that we are actively investigating regarding the performance issues. We are trying to provide our engineers with as much information as possible to narrow down what is occurring, hence the previous ask for ticket numbers. We are working to figure this out, so additional tickets, examples, videos, etc. will help us to narrow down what is happening here. (Thanks @Photosniper89 for all of the tickets sent so far)
Thanks in advance for all the continued help.
People ARE having log in issues in addition to gameplay issues.
I know, that's why I'm not saying he lied. And he really didn't just blame the DDoS attacks for the current problems. It's just that somehow most people forgot about this when they came to the forum, and are only blaming the DDoS attacks. Yet, he didn't even say that DDoS attacks are the main issue. It's just the part that he can at least mention.Keep in mind that DDOS attacks are not SOLELY to blame here — Rich states they’re actively looking at other issues as well. DDOS attacks are simply part of it. It’s not “gullible” to believe an official statement when there is sufficient evidence supporting the statement. People ARE having log in issues in addition to gameplay issues.
However, as he also mentioned, there are some other issue at play that we are actively investigating regarding the performance issues. We are trying to provide our engineers with as much information as possible to narrow down what is occurring, hence the previous ask for ticket numbers. We are working to figure this out, so additional tickets, examples, videos, etc. will help us to narrow down what is happening here. (Thanks @Photosniper89 for all of the tickets sent so far)
Thanks in advance for all the continued help.
I didn't make a ticket, but here's a video I recorded in glenumbra yesterday at limbscather. was experiencing some severe server-side spikes, as the ping didn't seem affected, and after one kill, my arcanist got stuck like this. on one bar, the book seemed to be in the ground, but on the other bar, it was bouncing as seen in the video. killing another wb didn't help, nor did reloadui. only porting away fixed it. later that evening I was experiencing extra-heavy ping (3400+) doing some light alchemy farming in alik'r around the survey point.
https://youtu.be/vyAHeaNAFTc
BetweenMidgets wrote: »Tickets from yesterday:
240530-000069
240529-005821
240529-005744
Two questions:
- Why were the related threads on the official forums not treated with a higher priority? This thread has been opened since May 7 and now, 23 days later, we get an update.
- What are the other issues? Surely this is an anticipated question, as you all should know by now that performance concerns are quite visible. Can we get some background on what the other issues are?
- You're assuming this was not being taken seriously. As Rich mentioned, we have been dealing with this for the last few weeks. Also to note, we normally do not comment on DDoS attacks. Rich felt it appropriate to mention as it came up during the AMA, but we've been tracking this thread for awhile now.
- Again as stated earlier, we are still investigating. I'm going into another meeting about this shortly to see what other information could be provided to assist in resolving this issue. Anything provided now would be a guess at best. Once we have a better idea of what else could be causing issues, we'll communicate that.
KaosWarMonk wrote: »FWIW - to PCNA from AU, was in the IC about 16 hours ago, had lag spikes every few minutes. Didn't get booted but I only stayed long enough to finish endeavours.
Photosniper89 wrote: »Photosniper89 wrote: »ALL - as @ZOS_Kevin has asked please submit tickets in game regarding the issues you're experiencing and then drop the ticket numbers in here. They are tracking the thread and trying to resolve. Flood them with as much evidence as possible to assist.
https://help.elderscrollsonline.com/#en/home/category/861/feedback/866
otoh - posting ticket numbers for the complaint department to notice implies preferential treatment, while anyone who doesn't post a ticket number gets pushed further towards the back of the line while the 'posted ticket numbers' are given priority.
I think internally they are wanting to prioritize this issue due to the impact it's having on the game as a whole so posting numbers here helps them consolidate ones that are specific to this issue.. vs going one by one through all the random ticket sections to try to pin point ones that are related to this. I highly doubt every single support team member is only working on tickets posted in this thread.
@ZOS_Kevin @ZOS_RichLambert @ZOS_GinaBruno
Can you provide your community an official update on its official forums?
An acknowledgment of issues was posted by Rich on Reddit but I don’t see one here. Maybe I just can’t see it?
https://www.reddit.com/r/elderscrollsonline/comments/1d3fs29/comment/l67ekx7/?context=3&share_id=fw5nkA67Mn0RU45jY5aDD&utm_content=1&utm_medium=ios_app&utm_name=ioscss&utm_source=share&utm_term=1
Following up on this. As Rich mentioned during the AMA on Reddit, there are some DDoS issues we have been working through. Specifically Rich said:"We are most definitely aware. It's been a rough few weeks - DDOS attacks have been a big part of perf issues, but aren't the only issue we're looking into.
However, as he also mentioned, there are some other issue at play that we are actively investigating regarding the performance issues. We are trying to provide our engineers with as much information as possible to narrow down what is occurring, hence the previous ask for ticket numbers. We are working to figure this out, so additional tickets, examples, videos, etc. will help us to narrow down what is happening here. (Thanks @Photosniper89 for all of the tickets sent so far)
Thanks in advance for all the continued help.