ZOS, Massive Spike in Ping/LAG in Recent Days - What Gives?

Lazy_Voyager · May 30

Was running Infinite Archive on PCNA with a friend; they had random bouts of 10 second freezes followed by break-neck rubber-banding. My client randomly hanged three times, each time taking 5+minutes to rejoin with the error 'booted from server' given on several attempts and having to kill the process with task manager after each attempt since the UI would disappear. Each time this happened cost us a thread since I'd be kicked back to the IA lobby dead with no way for her to rez me.

We ended up hanging up the run after beating arc 4; this just isn't worth it.

[snip]
[edited for bashing]

Auberon1983 · May 30

PS5/NA

Normal Arx was an outright menace. Normal Arx

Disappearing enemies, skills not firing, "freezing", you name it.

This was less than 10 minutes ago, so 10:30PM AZ Time

ForumSavant · May 30

My game was getting pretty bad prior to the update of the servers last week. I thought they would make it better, only made it worse. I have a video of me lagging out several times in infinite archive, no issues with ISP at all, 100% ESO only. Was watching friends play, 5 crashed at the same time in PvP while the others were perfectly fine. Something is going on with the way individuals are being routed or there is just some account specific problem that is randomly distributed when you log in, no idea what it is though.

Aurielle · May 30

ForumSavant wrote: »

Something is going on with the way individuals are being routed or there is just some account specific problem that is randomly distributed when you log in, no idea what it is though.

DDoS attacks, and possibly something else. It has been confirmed by ZOS, and discussed during the last page or so of replies.

VenomSheru · May 30

For the Last hour I cant login ... one error or another

LaintalAy · May 30

I'm not logged in.
I'm not experiencing any problems.

shadyjane62 · May 30

I was very disappointed in the Anniversary Event and had already bought Gold Road. I asked for a refund and was very happy when I was given that refund.

I will be playing other games if this keeps up. It's been a terrible time trying to get anything done. Yesterday I deleted a DC Templar. I went into cyro and nobody was speaking in chat. I thought they were just ignoring me. But now I wonder if there was anybody there.

It is disconcerting to try to fight and have no weapons functioning and to look down and see 999+ in glaring red.

Ten years I have never seen anything like this.

My town has fibre optic as a utility and we are 4th fastest in the nation. This is the first time in 2 years I have had any problems.

Not putting in a ticket as dealing with customer service is too stressful. If I have a problem I usually just usually live with whatever is wrong. but there is no living with this mess.

Seravi · May 30

Ugh already getting kicked constantly just trying to get my mail!

Constant huge ping spikes and a totally unresponsive game. Yes I submitted yet another in game ticket...
Ticket: 240530-001812

WhiteCoatSyndrome · May 30

Quackery wrote: »

WhiteCoatSyndrome wrote: »

I’ve had the game crashing my desktop a few times over the last week or so. 😕 PC/NA

Be glad that the game doesn't freeze your pc on a black screen that then gives you no option but to force restart. This is the kind of stuff that destroys a PC.

Yes it has. Except it’s been the load screen not a black screen.

Dragonredux · May 30

Seravi wrote: »

From another thread about lag, etc:

Just to follow up, ZOS_RichLambert has confirmed that it’s a DDoS attack, and potentially other stuff: https://www.reddit.com/r/elderscrollsonline/s/ZIXmghs8FV

What the other stuff is, who knows...

Good to know the devs still consider the forums second rate.

Guess I got my answer to why I suddenly feel like I'm playing satellite internet again, feels awful when I can barely kill an overland mob.

g0thiCiCecReaM · May 30

ZOS_Kevin wrote: »

Hi all, sorry about the slow response. We've seen your comments and have been investigating what's happening here. After yesterday's maintenance, we made a change that we believe should have helped, but given some of the comments this morning, the situation still persists for some of you.

We're continuing to take feedback, so if there is anything specific you've noticed, let us know in the thread. Anything is helpful, like is it specific to a megaserver? Does the situation changes if you fully shut down and reboot? Is it specific to an area or specific content? We'll take your specific issues to our team to further investigate.

PC/NA:
Dungeons, consistently Darkshade II yesterday, Alinor this morning.

MrTibbs · May 30

Basically cancelling all my prog groups and the ones I am currently signed up for have also been cancelled because this issue has been going on basically since the pts and live server combo issue. The game has become unplayable. Last night in vCloudrest +3 half the team were experiencing yo-yo effects and our Gryphon Heart prog group was unable to even complete. All groups are taking a break until this gets figured out. Very disappointing.

Seravi · May 30

shadyjane62 wrote: »

I was very disappointed in the Anniversary Event and had already bought Gold Road. I asked for a refund and was very happy when I was given that refund.

I will be playing other games if this keeps up. It's been a terrible time trying to get anything done. Yesterday I deleted a DC Templar. I went into cyro and nobody was speaking in chat. I thought they were just ignoring me. But now I wonder if there was anybody there.

It is disconcerting to try to fight and have no weapons functioning and to look down and see 999+ in glaring red.

Ten years I have never seen anything like this.

My town has fibre optic as a utility and we are 4th fastest in the nation. This is the first time in 2 years I have had any problems.

Not putting in a ticket as dealing with customer service is too stressful. If I have a problem I usually just usually live with whatever is wrong. but there is no living with this mess.

I feel your pain. I've been here from the start and I've never seen something like this last so long. I have a 2-3ms route to the server. My connection, video drivers, Windows install, etc are not the issue. I am about ready to dust off some other games as well. I really hate Gold Road release is a few days away with the problems we currently have.

Yamenstein · May 30

Quackery wrote: »

WhiteCoatSyndrome wrote: »

I’ve had the game crashing my desktop a few times over the last week or so. 😕 PC/NA

Be glad that the game doesn't freeze your pc on a black screen that then gives you no option but to force restart. This is the kind of stuff that destroys a PC.

What the! This happened to me today while I was playing! Just finished running Dragon Star Arena, going up the funnel of light at the end then bam! Black screen. Had to hard restart to get everything working again.

Shagreth · May 30

ZOS_Kevin wrote: »

Hi all, sorry about the slow response. We've seen your comments and have been investigating what's happening here. After yesterday's maintenance, we made a change that we believe should have helped, but given some of the comments this morning, the situation still persists for some of you.

We're continuing to take feedback, so if there is anything specific you've noticed, let us know in the thread. Anything is helpful, like is it specific to a megaserver? Does the situation changes if you fully shut down and reboot? Is it specific to an area or specific content? We'll take your specific issues to our team to further investigate.

Ping definitely has increased and is more unstable for me in EU still. Good to know you're aware of it at least.

Mycroftz · May 30

PS/NA

These performance issues are making the game unplayable. Every raid has a number of people affected by these lags; sometimes it’s only one, sometimes it’s over half the group. One person will say “I’m frozen” and immediately at the same time there are 3 or 4 others saying the same. It’s so frustrating trying to get through a raid, or even just any type of content (dailies, random dungeons, etc). We had 5 weeks of a patch with constant crashes, and since then we’ve had weeks of constant lag. It is especially frustrating trying to prog a trifecta when you’re close to getting it but are weighed down by people dying out of their control because they are frozen for 5-10 seconds at a time.

I don’t understand the lack of communication. But, I haven’t bought the new expansion and I won’t unless there is something that shows you all care about the crappy state of the games performance.

JustLovely · May 30

Quackery wrote: »

WhiteCoatSyndrome wrote: »

I’ve had the game crashing my desktop a few times over the last week or so. 😕 PC/NA

Be glad that the game doesn't freeze your pc on a black screen that then gives you no option but to force restart. This is the kind of stuff that destroys a PC.

ESO is the only game I've ever played that does this to my PC when the game crashes. It's not all the time of course, just occasionally, but sometimes a game crash even freezes up my router and kills my internet access for a minute or two even. Only ESO does this when crashing sometimes.

JustLovely · May 30

TheMajority wrote: »

Photosniper89 wrote: »

vsrs_au wrote: »

Sakiri wrote: »

I wonder if any of it has to do with the spectacular weather Texas is getting atm.

The EU server is a very long way from Texas.

Bingo.

Really really bad performance tonight. I think one of the mass disconnects they had a week or two ago were the DDOS attacks. This rubber band stuff and random lag spikes is 100% not DDOS related.

been through plenty of DDOS attacks in other games in the past

you get EXACTLY this kind of stuff, lag spike, rubber banding, disconnect and stuff

it's the DDOS

If a company with the resources ZOS has can't effectively deal with a DDoS attack effectively then that's still a problem with ZOS.

JustLovely · May 30

Aurielle wrote: »

ForumSavant wrote: »

Something is going on with the way individuals are being routed or there is just some account specific problem that is randomly distributed when you log in, no idea what it is though.

DDoS attacks, and possibly something else. It has been confirmed by ZOS, and discussed during the last page or so of replies.

Obscure posts made on Reddit don't count as an official announcement. If it's not on this forum, it's not official. Every social media platform is a cesspool of misinformation and many of us will never read anything posted on any social media platform.

sarahthes · May 30

JustLovely wrote: »

Aurielle wrote: »

ForumSavant wrote: »

Something is going on with the way individuals are being routed or there is just some account specific problem that is randomly distributed when you log in, no idea what it is though.

DDoS attacks, and possibly something else. It has been confirmed by ZOS, and discussed during the last page or so of replies.

Obscure posts made on Reddit don't count as an official announcement. If it's not on this forum, it's not official.

I mean, the Reddit thread was announced on the forums by Gina, moderated by her, and she's going to be highlighting the more interesting responses and posting them apparently (perhaps only in other languages?)

Photosniper89 · May 30

JustLovely wrote: »

TheMajority wrote: »

Photosniper89 wrote: »

vsrs_au wrote: »

Sakiri wrote: »

I wonder if any of it has to do with the spectacular weather Texas is getting atm.

The EU server is a very long way from Texas.

Bingo.

Really really bad performance tonight. I think one of the mass disconnects they had a week or two ago were the DDOS attacks. This rubber band stuff and random lag spikes is 100% not DDOS related.

been through plenty of DDOS attacks in other games in the past

you get EXACTLY this kind of stuff, lag spike, rubber banding, disconnect and stuff

it's the DDOS

If a company with the resources ZOS has can't effectively deal with a DDoS attack effectively then that's still a problem with ZOS.

This is from 2017....

https://www.gamerevolution.com/news/343117-elder-scrolls-onlines-servers-struggling-due-ddos-attacks

Photosniper89 · May 30

ALL - as @ZOS_Kevin has asked please submit tickets in game regarding the issues you're experiencing and then drop the ticket numbers in here. They are tracking the thread and trying to resolve. Flood them with as much evidence as possible to assist.

https://help.elderscrollsonline.com/#en/home/category/861/feedback/866

BetweenMidgets · May 30

Seravi wrote: »

Just to follow up, ZOS_RichLambert has confirmed that it’s a DDoS attack, and potentially other stuff: https://www.reddit.com/r/elderscrollsonline/s/ZIXmghs8FV

Pretty sure I can take a stab at the "other stuff." Budget.
2 billion in 10 years, I suggest everyone do the math on that one!

Photosniper89 · May 30

BetweenMidgets wrote: »

Seravi wrote: »

Just to follow up, ZOS_RichLambert has confirmed that it’s a DDoS attack, and potentially other stuff: https://www.reddit.com/r/elderscrollsonline/s/ZIXmghs8FV

Pretty sure I can take a stab at the "other stuff." Budget.
2 billion in 10 years, I suggest everyone do the math on that one!

Sustaining a DDoS attack for this long of a period of time is impossible. I'd take a stab that the mass server issues we saw for a day or two a few weeks ago were the DDoS attack. The remaining issues (rubber banding/lag spikes/crashes) is the "other" stuff - that has been going on for 2-3 weeks now.

thinkaboutit · May 30

@ZOS_Kevin 240529-005820
C

twev · May 30

Photosniper89 wrote: »

ALL - as @ZOS_Kevin has asked please submit tickets in game regarding the issues you're experiencing and then drop the ticket numbers in here. They are tracking the thread and trying to resolve. Flood them with as much evidence as possible to assist.

https://help.elderscrollsonline.com/#en/home/category/861/feedback/866

otoh - posting ticket numbers for the complaint department to notice implies preferential treatment, while anyone who doesn't post a ticket number gets pushed further towards the back of the line while the 'posted ticket numbers' are given priority.

Jaraal · May 30

sarahthes wrote: »

JustLovely wrote: »

Aurielle wrote: »

ForumSavant wrote: »

Something is going on with the way individuals are being routed or there is just some account specific problem that is randomly distributed when you log in, no idea what it is though.

DDoS attacks, and possibly something else. It has been confirmed by ZOS, and discussed during the last page or so of replies.

Obscure posts made on Reddit don't count as an official announcement. If it's not on this forum, it's not official.

I mean, the Reddit thread was announced on the forums by Gina, moderated by her, and she's going to be highlighting the more interesting responses and posting them apparently (perhaps only in other languages?)

A lot of us don't use Reddit, or Twitter, or Twitch, etc. Any official information should be posted here, on the official The Elder Scrolls Online website. People shouldn't be expected to join every available social media site to piece together necessary and relevant information.

Photosniper89 · May 30

twev wrote: »

Photosniper89 wrote: »

ALL - as @ZOS_Kevin has asked please submit tickets in game regarding the issues you're experiencing and then drop the ticket numbers in here. They are tracking the thread and trying to resolve. Flood them with as much evidence as possible to assist.

https://help.elderscrollsonline.com/#en/home/category/861/feedback/866

otoh - posting ticket numbers for the complaint department to notice implies preferential treatment, while anyone who doesn't post a ticket number gets pushed further towards the back of the line while the 'posted ticket numbers' are given priority.

I think internally they are wanting to prioritize this issue due to the impact it's having on the game as a whole so posting numbers here helps them consolidate ones that are specific to this issue.. vs going one by one through all the random ticket sections to try to pin point ones that are related to this. I highly doubt every single support team member is only working on tickets posted in this thread.

furiouslog · May 30

twev wrote: »

Photosniper89 wrote: »

ALL - as @ZOS_Kevin has asked please submit tickets in game regarding the issues you're experiencing and then drop the ticket numbers in here. They are tracking the thread and trying to resolve. Flood them with as much evidence as possible to assist.

https://help.elderscrollsonline.com/#en/home/category/861/feedback/866

otoh - posting ticket numbers for the complaint department to notice implies preferential treatment, while anyone who doesn't post a ticket number gets pushed further towards the back of the line while the 'posted ticket numbers' are given priority.

umm, yeah? That seemed pretty clear to me. I mean, it's not implied, it's outright stated, post tickets here to get more attention to the issue quickly. This is a bad thing?

Photosniper89 · May 30

@ZOS_Kevin

Support tickets with videos from the last week or so showing some of the rubber banding, lag spikes, and mass crashes.

240530-002945
240530-002948
240530-002953
240530-002956
240530-002962
240530-002969