Issues with Daily Login Reward Day 2 For Orsinium DLC

Knaxia · March 2

ZOS_JessicaFolsom wrote: »

Hey all, thanks for the replies here and letting us know what is or isn't working for you. We are continuing to investigate this issue.

We could use a few UserIDs from players on PC NA who claimed the Day 1 reward yesterday and still cannot claim the Day 2 reward today, after the reboot maintenance.

@Knaxia here , currently in game, but I will be logging out soon to go eat.

Nampy · March 2

Claimed yesterday ~1000 EST.

Was able to successfully do 5/6 on accounts I have access too before restart, PCNA remains unable to claim.

ESO+, no prior purchase of Orcinium, multiple teleports and characters.

Full log out and close launcher.

@Nampy

Nampy · March 2

ZOS_JessicaFolsom · March 2

GeneralEU wrote: »

PC EU also can't claim so....

We know, for what it's worth. This is affecting all servers. We did a reboot on PC NA to see if it would fix the issue, and are currently still running some tests as part of the investigation.

ghastley · March 2

I note that some of the screenshots show only 30 days of rewards, and the missing day is the Orsinium one. Is that a clue to the problem? March has 31 days and most are showing all of them.

AuthenticVIP · March 2

What platform and megaserver are you playing on? - NA
If you claimed day one rewards? - YES
Do you own Orsinium already? - YES

Any additional updates? - Still not working after maintenance performed. Says I need to wait 13H and has locked out the 3000 Tel Var Stones daily ESO+ reward at the end of the month.

xyrynx · March 2

ZOS_JessicaFolsom wrote: »

Hey all, thanks for the replies here and letting us know what is or isn't working for you. We are continuing to investigate this issue.

We could use a few UserIDs from players on PC NA who claimed the Day 1 reward yesterday and still cannot claim the Day 2 reward today, after the reboot maintenance.

@Xyrynx is one - claimed the reward yesterday, cannot claim today on PC NA.

MafiaCat115 · March 2

ZOS_JessicaFolsom wrote: »

Hey all, thanks for the replies here and letting us know what is or isn't working for you. We are continuing to investigate this issue.

We could use a few UserIDs from players on PC NA who claimed the Day 1 reward yesterday and still cannot claim the Day 2 reward today, after the reboot maintenance.

@VariusStarmourn

alternatelder · March 2

I can't believe the Shambles port actually worked. Unfortunately, on accounts that don't own it, none of the other ideas fixed it.

AuthenticVIP · March 2

AuthenticVIP wrote: »

What platform and megaserver are you playing on? - NA
If you claimed day one rewards? - YES
Do you own Orsinium already? - YES

Any additional updates? - Still not working after maintenance performed. Says I need to wait 13H and has locked out the 3000 Tel Var Stones daily ESO+ reward at the end of the month.

Can also confirm that going to Shambles in Fargrave did NOT solve the problem. Own the Orsinium DLC already through purchase and ESO+ if that helps.

ZOS_JessicaFolsom · March 2

Thank you @xyrynx @Knaxia and @VariusStarmourn

code65536 · March 2

On PC/NA, I was able to successfully claim it on my 5th account.

Notably, this account did not log in at all between reset and maintenance.

I wonder if the PC/NA people who are still having issues were on accounts that had logged in during the time between reset and maintenance. (And I also wonder if there are people who had logged in during that period for whom the maintenance fixed things.)

Morgaledh · March 2

ZOS_JessicaFolsom wrote: »

Hey all, thanks for the replies here and letting us know what is or isn't working for you. We are continuing to investigate this issue.

We could use a few UserIDs from players on PC NA who claimed the Day 1 reward yesterday and still cannot claim the Day 2 reward today, after the reboot maintenance.

I posted earlier with a screenshot, @Morgaledh
PSNA, claimed on day 1, can't claim today. Own all DLC, ESO+.

This seems to be an instance thing, not a zone thing. @ZOS_GinaBruno @ZOS_JessicaFolsom is there a console/keyboard command like /reloadui than can automatically switch my instance? That could work - or is that a company secret lol?

EDIT: Yeah, I've relogged in and out, quit, had lunch, come back, no change.

shalalaA7X · March 2

alternatelder wrote: »

I can't believe the Shambles port actually worked. Unfortunately, on accounts that don't own it, none of the other ideas fixed it.

Try hollow city? Also I had to log out and back in for it to pop (two or three times logging out)

MediocrityInMotion · March 2

ZOS_JessicaFolsom wrote: »

Hey all, thanks for the replies here and letting us know what is or isn't working for you. We are continuing to investigate this issue.

We could use a few UserIDs from players on PC NA who claimed the Day 1 reward yesterday and still cannot claim the Day 2 reward today, after the reboot maintenance.

@MediocrityInMotion

Vara13 · March 2

Already owned orsinium and travelling there 100% unlocked the daily reward for me. On Xbox EU server

ClericPro · March 2

Porting to the DeadLands, the Clockwork City or the Reach solves the problem of receiving a reward.
So maybe you could just give the players one of the listed locations?^) For example, the Clockwork City.

Ragnork · March 2

PC NA
Could not claim earlier.
Did lots of porting about. No avail.
After server reset have claimed on 2x accounts.
No other accounts playing on NA.

Phoebe · March 2

code65536 wrote: »

I wonder if the PC/NA people who are still having issues were on accounts that had logged in during the time between reset and maintenance. (And I also wonder if there are people who had logged in during that period for whom the maintenance fixed things.)

On my Epic account, I logged in but couldn't claim the reward on the NA server before the maintenance even though I tried traveling to different DLC locations. After it, I was able to claim it instantly without any problem. Same is true for three of my partner's accounts, both Epic and Steam.

kiheikat · March 2

ghastley wrote: »

I note that some of the screenshots show only 30 days of rewards, and the missing day is the Orsinium one. Is that a clue to the problem? March has 31 days and most are showing all of them.

I had that yesterday on xbox NA (Day 1). Hard reboot on console fixed it. Don't know PC equivalent tho

D00M1N8R · March 2

PC EU
Had Orsinium already
Claimed day 1

Going to fargrave let me claim it. This is a weird bug and a half.

Personofsecrets · March 2

ZOS_JessicaFolsom wrote: »

GeneralEU wrote: »

PC EU also can't claim so....

We know, for what it's worth. This is affecting all servers. We did a reboot on PC NA to see if it would fix the issue, and are currently still running some tests as part of the investigation.

@Personofsecrets

Carcamongus · March 2

I was able to claim today's reward, Orsinium, as of 21:51 GMT on PC/NA. I claimed the two crates on day one and the rest of the month's rewards are still obtainable to me.

minnowfaun · March 2

Win ASUS RoG, PC, EU, GH, ESO+
I did claim day one rewards
I did not own Orsinium
Can also confirm that porting to Fargrave fixes the issue.

AnnieK · March 2

Only 5 hours left for EU servers...tick tock.

Vikhr · March 2

This is definitely instance related. I happened to log into a "good" instance of Vivec and was able to grab the reward. My wife was unable, even if her character happened to be in Vivec as well. After inviting her to a group and having her port to my instance, she was able to claim it 100% of the time for all her accounts.

It feels like this might be a problem with the physical server that happens to be hosting "bad" instances. A reboot of the game server process wouldn't help in that case. Maybe related to the leap day we just had? Some sort of time drift on the servers?

Knaxia · March 2

On a side note, my secondary account, which isn't Steam connected, doesn't have ESO+ nor had Orsinium was able to claim it on login just now. Character was in Bal Foyen.

My main, which is Steam connected and logged, running ESO+ via Steam and has the DLC, couldn't claim.

Jastara · March 2

I am hoping this gets fixed more on EU soon, I have a lot of accounts that going to the areas that it works is not an option. The reset is in about 5 hours there.
I didn't have any problems on NA after the "fix".

itsfatbass · March 2

@fatbass85 on PC/NA, still cannot claim reward after server reset.

I've done all the things mentioned above too, nothing changes.

acastanza_ESO · March 2

code65536 wrote: »

On PC/NA, I was able to successfully claim it on my 5th account.

Notably, this account did not log in at all between reset and maintenance.

I wonder if the PC/NA people who are still having issues were on accounts that had logged in during the time between reset and maintenance. (And I also wonder if there are people who had logged in during that period for whom the maintenance fixed things.)

I don't think so, I was logged in until the server booted me for the maintenance and mine was fixed.