Okay, so I bought ESO Plus on my alternate account, and now I can't gift the crowns to my main account because the account is from April 2023. Is this correct?
You have to request access to the Crown Store gifting on the alternate account.
Fair warning... If the alternate account is lacking in the last criteria, which is probably normal for alternate accounts, it may get rejected.
If it is rejected, it might work to make the case for the alternate account based on the main account, but expect to have to lay it out in detail to help them see it clearly. Even with that, it might not work. We don't really know what the criteria they are looking for consists of, and we have been asked to not speculate.
On my second attempt, I got my second account authorized, so I know it is possible.
karthrag_inak wrote: »So, there is my main account, started in Beta in November 2013, 20 full cp 2801+ characters, gm of small but active trading guild, over 15,800hours playing, ~40k achievement points. And probably ~$5k spent on this game through all chapters and expansions, 7+ years of eso+ and an ungodly number of crown purchases.
And then there is the alt account ... that apparently I do not show consistent game play activity and/or be active in an in-game ESO community prior to submitting your application to have this privilege on my alt account.
Because, and get this....apparently I may be a "BAD ACTOR". and so should not be given the "privilege" of spending the imaginary game money I purchased with very real actual money on the account I want to play on instead of the account I took an obviously ill-considered chance on.
Because, you know, it's impossible to review my purchases and playing habits on these accounts - it's so arcane and unfathomable how two accounts using the RL same address and credit card, and emails that are only different by a single character, could -possibly- belong to the same person.
This is all really insulting, to be honest.
I'm curious here. Why is there no update to this process? No clear definitions. Just ask support and they may grant you access? My wife got denied twice. She's logged in consistently for the past few years, nearly daily for the past few years, Just joined back in myself from a haitus and now she can't use her crowns to gift anything to me (she's remained pretty much subbed to ESO+ for the past few years while I only sub to do the new content). This stuff makes zero sense. Especially if all we're looking for is to buy something for someone on the same IP address.
When will this be resolved? Or will this be taken away and I can stop ESO+ for the both of us and just move onto another game? I don't mean to be divisive like that but this is seriously a kick in the balls to someone who didn't exactly get notified in game this was going away - all while time limited stuff passes on by. We had a certain expectation of how things worked. ESO+ was sold with Crown Crates as being an included feature. What's the point if you can't use them how you want? Who disrespects customers this way?
Gifting eligibility is determined by an evolving list of factors including but not limited to the account being at least 180 days past its first login and previous engagement with in-game features. You may check if you have access to gifting in-game via the Crown Store as well as via your billing history page in the ESO account center. If you have access to Crown Store gifting, you will see “Allow Crown Store Gifting” in your billing history. If you try to send a gift via the in-game Crown Store and do not have access, you will see a “Gifting Locked” pop-up message. Please note that we are exploring better ways to display this information in-game in the future, such as updating the Gifting Tutorial.
If you do not have access to Crown Store gifting after it is re-enabled on October 11, 2023, and wish for a review of your account, please visit https://help.elderscrollsonline.com and submit a Customer Support ticket. Please choose the Billing / Purchase / Code category then Platform > I have a question about a sale / offer > I want to send gift items from this account.
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I'm curious here. Why is there no update to this process? No clear definitions. Just ask support and they may grant you access? My wife got denied twice. She's logged in consistently for the past few years, nearly daily for the past few years, Just joined back in myself from a haitus and now she can't use her crowns to gift anything to me (she's remained pretty much subbed to ESO+ for the past few years while I only sub to do the new content). This stuff makes zero sense. Especially if all we're looking for is to buy something for someone on the same IP address.
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Been playing since 2014.
I have 3 main accounts and a number of lesser ones (9) that were bought over the years. Only lesser in that they only have 1-3 characters on each. Created mostly to do crafting dailies for mats and writs for the main accounts.
My 3 main accounts are all Plus accounts, all the time, save for an odd month or two over the years when money was short for a few weeks.
That said, they are logged into almost every single day for the dailies.
Most of the characters on these accounts are 9-trait crafters - that's how much time goes into them.
They earn endeavor seals, and use them.
They participate in events, earn tickets, get stuff, buy houses..
They are part of a number of guilds (granted yes, they are my own - another reason for having them).
I sub ALL of them at least once a year for a month for the big events - which runs me over $240 for the month.
They have bought crown packs at times to purchase DLCs etc.
They were all PURCHASED (not created on 'free' weekends) accounts, and were created before October 2023.
They are all under the same name (mine), same address, etc.
And yet, only my main 3 with lots of characters on them have gifting enabled.
I have put in separate tickets for each of the other accounts, and they were all DENIED, citing such reasons as given here - they need to be active, etc.
If logging in every single day and doing writs, playing in events, doing quests, etc. isn't activity then I don't know what is.
I paid for their subs and any crowns they bought with my cash. I should be able to use them to gift items wherever I want. I'd often like to use them to say, purchase an event ticket for another of my accounts that is short, or gift something to one of my sons who also play - and are both subbed.
Sometimes when events have the "gift 5 tickets and get a free crate" thing I'd like to use them for that, amongst my own accounts. But nooooo... not allowed.
I'm not amassing great quantities of crowns anywhere, except on my main where I purchase a bunch usually during sales.
If I can't use the crowns they get for the months I sub these accounts the way I want, then I might as well never sub them. It's nice to get them craft bag, clean up inventories and surveys and yes, get a few crowns, but hey, I can live without it because as it stands now, they aren't my crowns I'm buying - they're ZoS's crowns that I'm giving them money for and they are telling me whether I can use them or not in the way I want.
Anyway, I have replied to those tickets and submitted my argument. We'll see what happens, but really... this is way, way over the top.
*** AND I HAVE NEVER... EVER.... BOUGHT OR SOLD CROWNS IN GAME TO OR FROM ANYONE - NOT FOR INGAME GOLD, NOT FOR REAL CASH OUTSIDE OF THE GAME, NOTHING. EVER. I BUY THEM FROM THE GAME STORE, NOWHERE ELSE. *** I mean, good heavens, none of these accounts have even had many crowns at any given time. If bought for a DLC then that DLC was purchased - from the crown store - right away.
@ZOS_Kevin
Want ticket numbers? here you go.
240324-003711
240324-003718
240324-003722
240324-003730
240324-003737
240324-003744
240324-003752
240324-003767
240324-003776
And if these accounts are being punished simply because I have so many then that isn't fair either.
Take a look at the guilds they are all in (with each other... for guild banks) - thats what I use them for. They are my worker accounts. Earning my main ones mats and writs and goodies during events and I have fun trying new builds or skills on them from time to time, and running the old delves to get skyshards for them. Sheesh.
Because of the Anniversary Event, I need to gift some Event Tickets to my main account from my alternate accounts where I have paid ESO+ subscription. Sadly, I haven't renewed ESO+ subscription on all my alternate accounts because of this gifting restriction. Even my main account which I have since beta can't gift. For each ticket, I have given all details to prove my main and alternate accounts are legit and used gifting only for my own benefit into getting the cosmetic items sold by the Impresario during the in-game events.
@ZOS_Kevin just in case, I am putting here the tickets I have generated:
240414-002260 (Main account)
240414-002247 (Alternate account #01)
240414-002207 (Alternate account #02)
240414-002188 (Alternate account #03)
240414-002176 (Alternate account #04)
240414-002156 (Alternate account #05)
240414-002144 (Alternate account #06)
240414-002112 (Alternate account #07)
240414-002084 (Alternate account #08)
240414-002058 (Alternate account #09)
240414-001959 (Alternate account #10)
I can offer hope to all those here who have yet to receive a reply to appeals.
I received my replies and my extra accounts were enabled for gifting.
Yes, it took awhile - and I'm guessing will take longer in the coming days as they sort out the other issues at hand. I am guilty of having the consumer "I'm the only one" syndrome at times, and apologize for that.
My thanks to ZoS for doing this for my accounts, very much appreciated!
To all of you posting here - don't give up!