Unable to connect....

loveXtheXmayhem

Still can't go anywhere when I get online so can y'all find the problem with the server because its not me or my internet connection

VampLvr71

CaliberSH wrote: »

VampLvr71 wrote: »

ZeniMax = Activision

Except for the fact that AV has active players online.

Roflmao!!! Sad but true!!

LuminaLilly

Skipping weekly maintenance for console turned awry. I rather have then turn off the servers for just over an hour like they used to. I had truly FLAWLESS, HOURS worth of gameplay with no issue. There are times when the server went down and fixed it during the day.

Now this. Almost 24 hours and still can't get into COLDHARBOR to continue my storyline.

Bulldawg2010

I'm having the same problem as well. Just started for me actually. Was on my way to a grind spot, tried to teleport to a wayshrine, got kicked, and haven't been able to connect since then.


Really don't understand why I play for ESO plus or xbox live anymore. Seems like one or the other ALWAYS has problems on the weekends when I want to play.

loveXtheXmayhem

North America server is really messed up what areas of the US has the problem that could help y'all out. Im on the east coast an it won't let me load anything but daggerfall

Bulldawg2010

I'm on east coast as well. Can't load up anything on the NA server.

Hanokihs

I've noticed that it doesn't really affect older characters; just ones that I've played recently. Went into my first alt, and everything was smooth. I didn't stay very long, though, so I don't know how it would've fared after about 5 hours or so.

My guess is that the patch messed up something? I wasn't having any issues at all before that.

SMuttons

East coast here also.

Remember when you used to buy games and they just worked?

LuminaLilly

ZOS_GinaBruno wrote: »

For what it's worth, we do have players in-game, so it's not a simple blanket issue. Again, please work with CS to go through the steps. This helps us narrow down where the issue ultimately lies. We know you're frustrated and just want to play, but we need to get some info from you guys which we do collect when you submit a ticket. Also keep in mind that Support may be a little backed up so if you haven't received a response yet, they may just be busy.

Thanks again, everyone. We'll continue to work through this.

All those who are new to the thread. This is the last response by zos,

of course I did what they said and opened a request with CS, but the problem is they don't reply. So how do we work with them?

Ravens-Sonata

ZOS_GinaBruno wrote: »

Hi guys, we are continuing to investigate the issue from last night. If you haven't done so already, try a hard reboot on your console. If this doesn't work, please reach out to Customer Support so they can troubleshoot with you. Thanks for your patience; we know this is frustrating.

Thanks but we All have tried your Tips for fixing ths ...... I dont know how many tickets and posts it will take b4 ZOS realizes it is something on ZOS end..

Unable to connect to lobby -- unable to load char data -- unable to change map ie delves , dungeons, way shrine traveling -- all instant boot.

We are now going on 24 hrs .... No answer to tickets, no real answers or concerns on forums.... at this point - Im tired of submitting tickets etc - however I bet you would still take my $$$ for crowns or a mthly subscription!!!

All we want is a working game and the respect of having someone truly answer our concerns.

Thank you

Basada

Ravens-Sonata wrote: »

ZOS_GinaBruno wrote: »

Hi guys, we are continuing to investigate the issue from last night. If you haven't done so already, try a hard reboot on your console. If this doesn't work, please reach out to Customer Support so they can troubleshoot with you. Thanks for your patience; we know this is frustrating.

Thanks but we All have tried your Tips for fixing ths ...... I dont know how many tickets and posts it will take b4 ZOS realizes it is something on ZOS end..

Unable to connect to lobby -- unable to load char data -- unable to change map ie delves , dungeons, way shrine traveling -- all instant boot.

We are now going on 24 hrs .... No answer to tickets, no real answers or concerns on forums.... at this point - Im tired of submitting tickets etc - however I bet you would still take my $$$ for crowns or a mthly subscription!!!

All we want is a working game and the respect of having someone truly answer our concerns.

Thank you

They are more interested in watching the PTS servers on pc this weekend, they even said so on their Q&A. They dont care about console very much compared to pc. Been trying to play on ps4 for 2 days now only to log in after hours trying to get booted once i try to travel anywhere. Waisted days off. Thank you ZOS for your great costumer support!

Basada

Ravens-Sonata wrote: »

ZOS_GinaBruno wrote: »

Hi guys, we are continuing to investigate the issue from last night. If you haven't done so already, try a hard reboot on your console. If this doesn't work, please reach out to Customer Support so they can troubleshoot with you. Thanks for your patience; we know this is frustrating.

Thanks but we All have tried your Tips for fixing ths ...... I dont know how many tickets and posts it will take b4 ZOS realizes it is something on ZOS end..

Unable to connect to lobby -- unable to load char data -- unable to change map ie delves , dungeons, way shrine traveling -- all instant boot.

We are now going on 24 hrs .... No answer to tickets, no real answers or concerns on forums.... at this point - Im tired of submitting tickets etc - however I bet you would still take my $$$ for crowns or a mthly subscription!!!

All we want is a working game and the respect of having someone truly answer our concerns.

Thank you

They are more interested in watching the PTS servers on pc this weekend, they even said so on their Q&A. They dont care about console very much compared to pc. Been trying to play on ps4 for 2 days now only to log in after hours trying to get booted once i try to travel anywhere. Waisted days off. Thank you ZOS for your great costumer support!

Ravens-Sonata

ZOS_GinaBruno wrote: »

Hi guys, we are continuing to investigate the issue from last night. If you haven't done so already, try a hard reboot on your console. If this doesn't work, please reach out to Customer Support so they can troubleshoot with you. Thanks for your patience; we know this is frustrating.

We have tried All the trouble shooting ti you give us - IT doesnt solve the issue

Cant connect to lobby - Cant load Char Data , Unable to load maps when going into dungeons. delves, way shrine traveling - this is all an internal issue with the server.

Plz all we are asking for is the respect of someone honestly telling us what is going and its being fixed. Noone answers tickets, understanding that there are probably alot othem, but still we are the consumer, we deserve to knwo whats happening etc.

Thanks

NewBlacksmurf

Hmm other threads closed...staring at a loading screen. No resolution in over 18 hours

GiveMeeFace

Did the hard reset, Played on EU server...
The NA Load Screen Mega boss is REAL
EU server works just fine....

SMuttons

I think I'm done with this game. After spending an entire day dealing with this BS, I have finally had it. The straw that broke the camel's back (if you even care ZOS), besides the awful communication, was the stupid form response you sent me when I submitted a ticket essentially telling me it was my console manufacturers fault and I should follow up with them. What's the purpose of submitting a ticket if you're not going to entertain it and close it with a BS automated response. I hope the PTS server test went well. I also hope you have enough PC players to support the game after you chased away the console players. I refuse to support a company with such bad customer service. What an awful business model you guys must have. This crap will go in the used game bin where hopefully some other sap doesn't pay full price for this.

Ravens-Sonata

All I can say is this is poor CS and shows how much the players of this game are unappreciated.
WE get told to reboot everything, yet ZOS has done nothing!
I know from Experience of having a mmorpg server That it has to be re-booted at times, and I also Know that constantly running the servers with these types of issues is going to corrupt the server and data if not addressed.

My friend can only play on weekends due to work - Unfortunately well we all know how logging in / stayig in game has been now.....

Thanks, ruined my weekend of game play

PoseidonEvil

@Flu Jerky I wish I could like your post multiple times lol

PurifedBladez

Still? I was hoping after work today it would of been fixed. Guess I was stupid to think that.

garrett9114

This is getting ridiculous. Games don't usually make me rage like the server connection issue is doing to me right now. I've put the last 2 weeks of my free time into this game because I loved it so much, and all because of some internal server issue on ZOS's end, I can't enjoy it. I've hard reset my Xbox, I've reset my internet, I've done all the IP nonsense and nothing is fixed. This issue needs to be fixed if you want people to continue spending their money on your games.

PurifedBladez

I hate you zos.

LuminaLilly

Basada wrote: »

Ravens-Sonata wrote: »

ZOS_GinaBruno wrote: »

Hi guys, we are continuing to investigate the issue from last night. If you haven't done so already, try a hard reboot on your console. If this doesn't work, please reach out to Customer Support so they can troubleshoot with you. Thanks for your patience; we know this is frustrating.

Thanks but we All have tried your Tips for fixing ths ...... I dont know how many tickets and posts it will take b4 ZOS realizes it is something on ZOS end..

Unable to connect to lobby -- unable to load char data -- unable to change map ie delves , dungeons, way shrine traveling -- all instant boot.

We are now going on 24 hrs .... No answer to tickets, no real answers or concerns on forums.... at this point - Im tired of submitting tickets etc - however I bet you would still take my $$$ for crowns or a mthly subscription!!!

All we want is a working game and the respect of having someone truly answer our concerns.

Thank you

They are more interested in watching the PTS servers on pc this weekend, they even said so on their Q&A. They dont care about console very much compared to pc. Been trying to play on ps4 for 2 days now only to log in after hours trying to get booted once i try to travel anywhere. Waisted days off. Thank you ZOS for your great costumer support!

Muh PeeCee mustar race

Goopdog

Its been going on two days, says i have no active internet but everything else works, including the EU servers.

Anyone know what i can do to fix this and play??

They are saying its me, then i get an email back saying its Microsoft...

PurifedBladez

I don't know why they don't have anything on there service alert page.

PurifedBladez

Goopdog wrote: »

Its been going on two days, says i have no active internet but everything else works, including the EU servers.

Anyone know what i can do to fix this and play??

They are saying its me, then i get an email back saying its Microsoft...

You can't, have to wait for a fix.

GiveMeeFace

FIX this!

gameswithaspoon

I've been having this problem for the last two days or so. And my xbox is only two weeks old. It always happens in loading screens, into and out of any sort of area short of simple city gates. If the load lasts longer than 5 seconds I always crash. I only sometimes see it say that it might be an unusually long loading time. When it drops me back to the title screen for ESO it says "Unable to connect to game server. Please make sure you have a valid internet connection." Which I do, as I am able to type this. Once I get dropped while loading into a dungeon, the process of trying to get on without being dropped again can take up to an hour of pressing A, getting into the character screen, and loading into the game. I get dropped back to the title screen from any one of those steps.

PurifedBladez

This wedding is horse ***.

Tovo

Logged in (took forever) on my second try when I got home from work. Logged out to see if the issue was still going on and if so report a ticket.......so much regret. Haven't been able to log back in since.

This has been going on since yesterday around 4PM eastern.....

Hopefully us ESO plus members get the time (now 2 days) added to our membership...Crowns wouldn't hurt either as they've been given to people who've had issues with the game. Especially to those of us who've sent video proof of the issue happening to us in a CS ticket.

--and there's this....no one could see me, completely invisible for a few minutes then got disconnected...

BetterLftUndead

I can't log on to submit a ticket, so I sent an email. This reply came with in 3 minutes or so.

Greetings!

Thank you for contacting The Elder Scrolls Online: Tamriel Unlimited customer support team!  We understand you are experiencing an issue logging into the game.

You can resolve most login issues by ensuring the following:

1.  Your console is connected to your router with a network cable instead of WiFi
2.  You have forwarded the appropriate ports in your router (please refer to your console manufacturer’s Customer Support Team for assistance)
3.  You have downloaded all required System Updates for your console

If your issue continues, please refer to your console manufacturer for additional assistance.  Should you have any additional questions, please don't hesitate to ask by replying directly to this email for further assistance.

Best Regards,
The Elder Scrolls Online: Tamriel Unlimited Team



This is crap. Not an issue with my Xbox. Someone needs to work on customer support.