History:
Back in March, on PS/EU weekly battleground rewards weren't send. At first I thought they would just arrive later, but the real reason turned out that the leaderboard just didn't reset.
So rewards weren't handed out at all and all players would just stay on the board and accumulate points in the next week.
And then the next week the same happened, no rewards were sent and the top players were having monster scores that were never observed before on the BG leaderboard.
The week after that, we did get rewards, so I thought that issue was solved. But again a week or two later, the same thing happened.
For the first 2 misses, I created a ticket. Nr:250317-001760
I also wrote on the forum:
https://forums.elderscrollsonline.com/en/discussion/674635/bg-leaderboard-rewards-not-senthttps://forums.elderscrollsonline.com/en/discussion/674753/no-bg-leaderboard-rewards-on-ps-eu-second-week-in-a-row
And for the other missed reward later, I created another ticket. Nr. 250418-000884.
With another forum post:
https://forums.elderscrollsonline.com/en/discussion/676341/ps-eu-battleground-leaderboard-did-not-reset-again
That second ticket was handled very nicely! The agent said they saw the problem, said they could not send the gear, but did compensate with extra crystals.
All good!
Then I asked her if she could also handle my 1st ticket, but she said this was handled by a different agent, and I still had to wait.
So now for the first ticket, 250317-001760:
3/17. Ticket created. Explained the situation in detail.
3/22. The specialized agent confirmed he was taking care of it.
4/25. I had heard nothing after a month, so I asked if there was progress. No answer.
5/14. The ticket was updated saying it was still in progress and: "After review of the issue faced and the information provided, I wanted to bring to your attention that we are receiving reports of some players experiencing similar issue.". So yes they acknowledged the problem, but I still didn't get any reward and still had to wait.
7/22 The ticket was updated again and the agent states: "as it stands, no extra reward would have been sent out as this character did not meet the requirement."
So 4 months after opening my ticket, where:
- The agents did acknowledge there was an issue
- On another occasion another agent did see the problem and did compensate me.
- After 4 months, they decide I don't meet the requirement?
Could someone please look into this ticket and hopefully not leave me empty handed?