SkaraMinoc wrote: »Microsoft fired everyone recently except Gina and Kevin. They're in the server room working on a fix but it could take a bit.
Edit: Sarah is logged into the server now fixing as well
MarioMario wrote: »Sorry I don't work in the legal field, but if anyone could point me in the right direction, I would like to formally ask for compensation. Even better, join other users and do it together.
heranelleb16_ESO wrote: »Hello,
I’d like to report that I am still unable to connect to the service, even today, August 4th, 2025, following the recent maintenance. A lot of my guild members have the same issue.
This is not an isolated incident — connection issues have occurred repeatedly on the following dates:
June 28, 2025
July 10, 2025 (entire night following maintenance)
July 15, 2025
July 17, 2025
July 19, 2025
July 24, 2025
August 4, 2025 (post-maintenance, currently)
These repeated outages are becoming increasingly frequent and disruptive.
For users residing in Europe, it’s important to note that we are protected under Articles L224-25-1 and following of the French Consumer Code, as well as the European Directive 2019/770 on digital content and services. These laws require that digital services be accessible and conform to the contract under normal conditions. If these obligations are not met, consumers are entitled to request:
A price reduction
A partial refund
Or an equivalent form of compensation
Given the growing number of server outages and the inability to access the service despite paying for ESO Plus, I strongly encourage affected users to submit a formal request for compensation.
Best regards,
Heranelle
YandereGirlfriend wrote: »Subclassing is literally the only thing that I can remember that actually brought lapsed PvP players back to the game to check out the changes.
randconfig wrote: »
ESO's server issues are better than all the MMOs I've played in my life, and I've played at least 10 or more. Still it doesn't change the fact that the down time sucks, I really wanted to play ):
AardvarkMcG wrote: »So how do ZoS become aware of the issue? I assume noone is scanning the forums looking for issues like this. I tried raising a support ticket but got bogged down in the awful FAQ circle on the support side
Live service games have a live-ops department that's responsible for keeping the game online 24/7.
They have monitoring systems and stand-by engineers to resolve issues like the one we're experiencing right now.
Given that this game has NA and EU servers I'm 100% sure there's a department on both sides of the continent able to resolve issues like these.
So no worries; they most likely already knew something was wrong the moment people got booted from the game.