Trader swap issue - EU server

AlnilamE · August 2019

NA seems to have gone fine. All traders had guilds right after the switch. My trade guilds are listed as having their usual traders.

we lost all our bids and got refunded the right amount of money.

Nefas · August 2019

MartiniDaniels · August 2019

AlnilamE wrote: »

NA seems to have gone fine. All traders had guilds right after the switch. My trade guilds are listed as having their usual traders.

we lost all our bids and got refunded the right amount of money.

Well, then most probably it's not a bug, but server performance and poor PC EU simply was too overloaded to chew it all properly.

Thorvarg · August 2019

MartiniDaniels wrote: »

AlnilamE wrote: »

NA seems to have gone fine. All traders had guilds right after the switch. My trade guilds are listed as having their usual traders.

we lost all our bids and got refunded the right amount of money.

Well, then most probably it's not a bug, but server performance and poor PC EU simply was too overloaded to chew it all properly.

Or we were the Beta

SammiSakura · August 2019

NA went off without a hitch. I dont have guilds there but logged in and asked around along with some other EU GM's

sylviermoone · August 2019

edit *seems to be a visual error.

Grimm13 · August 2019

Looked like there was a short lock placed on hiring as bids were resolved, possibly a GM was checking that they did process before allowing for hiring to start. Amounts looked right on the refund, ;( EU got all the brakes...

Bet they wish they had talked with us and listened that they should have started with two bids to ensure multi-bidding was working as intended.

edit: I did have to reloadui to get the correct guild listing to show the traders hired for them.
I'll have submit a bug incident report that NA server did not get refund of 10x Bid...

Stefirex · August 2019

Well I only placed one bid for my guild so I certainly didn't cause this but someone has definitely exploited the bug since this all happened and is now on our trader. The Trader hire was made at least 4 hours after the turnover fiasco because it was showing empty when I left my house at 7pm for Shreveport and now it's been hired.

Arrodisia · August 2019

Please, let us know before the servers go live after maintenance, if we'll need to hire traders, or if we're stuck with what we currently have/don't have for the remainder of the week. So, GMs and officers have a chance to organize, who will go online to hire our vendor kiosks. We 'd like to get the kiosks going as quickly as possible. So, trading can continue with as little disruption as possible.

Best Regards

Varana · August 2019

Thre are still traders in prime locations that show up as being able to hire - 12 hours after the flip. This is a complete clusterf@ck.

And yes, dear moderators, there is no other way of talking about this absolute disaster than swear words.

LanteanPegasus · August 2019

Wow.
I got online this morning (arriving late at night after a holiday trip yesterday), realized that something about the trader bidding went wrong, and came to the forums expecting a big "Something went wrong. We are looking into it." banner on top from ZOS. (Actually, I'd have expected a "we will correct it" but this is ZOS, so...)
What I found was... nothing.
And a lot of threads about the problem with, again, nothing from ZOS to answer them.
And then the posts that say "everything went fine on NA server". So now I fear that ZOS will probably not lift a finger to correct this whole mess, aside from creating some sloppy workaround for PC EU for next week that may or may not work. No refunds or corrections for people who lost the money because they "won" their trader and still don't have it because someone else hired it, and certainly no correction of the too-high refunds.
But I'll hope till the bitter end, and wait for the EU maintenance to happen. Maybe a miracle will occur, and ZOS will use the downtime to correct their failure in some way.

Titansteele · August 2019

No official statement ?

Arrodisia · August 2019

Not yet. Maybe they're busy making a patch ready.

Coatmagic · August 2019

StabbityDoom wrote: »

daemonios wrote: »

Cani wrote: »

Tandor wrote: »

daemonios wrote: »

wtlonewolf20 wrote: »

Tandor wrote: »

jazsper77 wrote: »

Wait did you say a FEW bids went wrong lmfao white knighting at its finest. But hey ya gotta stick up for the big guys might get some brownie points with ZOS LOLZ

I'm not sticking up for anyone, this fiasco is just another reason why the guild trading system is such rubbish.

If the Servers can't handle something that supposedly impacts a small population of the game, then what makes you think that it can support the traffic that will occur with a GAH?

Auction house should actually generate *less* traffic than guild traders. Right now if someone were to search for an item in the main guild traders in just the top 10 zones, they would generate 50 queries. An auction house would generate 1.

Plus all the business would be spread evenly through the week, there wouldn't be a Sunday evening bidding war.

And killing a whole subcategory of People who actually play this game for its Trading System.

The fact that the whole Trading System is Playerrun and ZOS only changes Droprates is by far the best thing in this game. And it actually hurts how much those ppl get overlooked..

I bet the vast majority of players never opened the guild trader interface. There is no scarcity in normal stuff such as basic crafting materials, so unless you need a lot of them you typically get all you need by playing the game. Stuff that sells just moves around among a small percentage of players. All but a handful of relevant gear sets are bound on pickup. There are no mechanisms in place to prevent item flipping and price gouging. I'll give you that there seem to be some people who enjoy the guild trader minigame. But I honestly think the game would be better off if ZOS finally trashed it and implemented an AH with some sanity checks.

Does every single thread need to turn into a Global AH discussion? Can't we just stick to what's broken for now?

Ha. Hahahahah. Anyway, The plan to fix server performance is working as intended:

Alienate as many players as possible causing them to leave the game.

ZOS_GinaBruno · August 2019

Hi everyone, just letting you know that we are working on a resolution to this issue from yesterday. More details to come as we continue to investigate, stay tuned...

daemonios · August 2019

ZOS_GinaBruno wrote: »

Hi everyone, just letting you know that we are working on a resolution to this issue from yesterday. More details to come as we continue to investigate, stay tuned...

With all due respect, Gina, and while I assume you personally can do absolutely nothing at all about this, that is not good enough. ZOS went ahead with this despite the warnings from the community. ZOS did it on a Sunday when there was likely nobody around to act if necessary. ZOS acknowledged the issue soon after it happened but took no action whatsoever, and now, nearly a day later, ask us to "stay tuned". Meanwhile EU servers are reportedly melting. Again.

I regret my positive reaction to your announcement during QuakeCon of a step plan to address ongoing issues, which I only realised later was a rehash of what had already been said back in March. I'm now, again, very skeptical of ZOS' ability to provide a service that is on par with what's expected of a AAA game.

Dont_do_drugs · August 2019

Wait guys, I have to tell u something... Stay tuned!!!!!

vlakipn · August 2019

Fix your bull5hit servers, please, with a ******* cherry on the top.
Thanks.

OsManiaC · August 2019

ZOS_GinaBruno wrote: »

Hi everyone, just letting you know that we are working on a resolution to this issue from yesterday. More details to come as we continue to investigate, stay tuned...

thank you but I was hoping for a different reply after 18+ hours but it is ok. even it says nothing please say hi or something , it really hurts to not get response for these time

Ufretin · August 2019

ZOS_GinaBruno wrote: »

Hi everyone, just letting you know that we are working on a resolution to this issue from yesterday. More details to come as we continue to investigate, stay tuned...

As in "We've only just arrived in the office and have no clue whatsoever what's going on."

Thorvarg · August 2019

ZOS_GinaBruno wrote: »

Hi everyone, just letting you know that we are working on a resolution to this issue from yesterday. More details to come as we continue to investigate, stay tuned...

I think it is well understandable who has received excessive repayments. These guilds / guild leaders, of course, the sum must be deducted again. Once they have spent this money, and thus exploited intentionally, they should be banned permanently and their assets confiscated.

wavingblue · August 2019

Don't worry, I'm sure plenty of players will be banned for using gold after this. ZOS won't be able to tell what "portion" of the gold was used (whether ill gotten gains or actual gold in bank) so ban hammer will be crushing and swift.

marius_buys · August 2019

POLL: THE MULTIPLE TRADER BID SOFTWARE WAS PROPERLY TESTED:

https://forums.elderscrollsonline.com/en/discussion/comment/6285067?fbclid=IwAR3KTQMfKxJT074HdBdHJq4DMmJlJfXsqTS7_fh0_3dnoPidWT3VK9pDYB4#Comment_6285067

marius_buys · August 2019

Thorvarg wrote: »

ZOS_GinaBruno wrote: »

Hi everyone, just letting you know that we are working on a resolution to this issue from yesterday. More details to come as we continue to investigate, stay tuned...

I think it is well understandable who has received excessive repayments. These guilds / guild leaders, of course, the sum must be deducted again. Once they have spent this money, and thus exploited intentionally, they should be banned permanently and their assets confiscated.

...and what about the loss of income due to insufficient testing?

Thorvarg · August 2019

marius_buys wrote: »

Thorvarg wrote: »

ZOS_GinaBruno wrote: »

Hi everyone, just letting you know that we are working on a resolution to this issue from yesterday. More details to come as we continue to investigate, stay tuned...

I think it is well understandable who has received excessive repayments. These guilds / guild leaders, of course, the sum must be deducted again. Once they have spent this money, and thus exploited intentionally, they should be banned permanently and their assets confiscated.

...and what about the loss of income due to insufficient testing?

Sorry, there is no rule or insurance against mistakes, or even incompetence, by Zenimax, but there are clear rules against exploits.

Kayira · August 2019

Thorvarg wrote: »

ZOS_GinaBruno wrote: »

Hi everyone, just letting you know that we are working on a resolution to this issue from yesterday. More details to come as we continue to investigate, stay tuned...

I think it is well understandable who has received excessive repayments. These guilds / guild leaders, of course, the sum must be deducted again. Once they have spent this money, and thus exploited intentionally, they should be banned permanently and their assets confiscated.

But who will get banned? It might not even be the guild leader using the money, maybe one of the several officers used it? I don't think it is as easy as it sounds.

therift · August 2019

Thorvarg wrote: »

ZOS_GinaBruno wrote: »

Hi everyone, just letting you know that we are working on a resolution to this issue from yesterday. More details to come as we continue to investigate, stay tuned...

I think it is well understandable who has received excessive repayments. These guilds / guild leaders, of course, the sum must be deducted again. Once they have spent this money, and thus exploited intentionally, they should be banned permanently and their assets confiscated.

So... should all those players who created Necromancers and played without buying Elsweyr be banned permanently?

ZoS stated they would not ban accounts that exploited Necromancer, for obvious reasons.

ZoS isn't going to chase down the bonus gold, nor are they going to create further chaos by banning GMs.

You're just going to have to live with the fact that there is little ZoS can do at this point.

There will be a patch, some sort of vague explanation, and that will be it.

This is a video game, after all.

Arrodisia · August 2019

marius_buys wrote: »

Thorvarg wrote: »

ZOS_GinaBruno wrote: »

Hi everyone, just letting you know that we are working on a resolution to this issue from yesterday. More details to come as we continue to investigate, stay tuned...

I think it is well understandable who has received excessive repayments. These guilds / guild leaders, of course, the sum must be deducted again. Once they have spent this money, and thus exploited intentionally, they should be banned permanently and their assets confiscated.

...and what about the loss of income due to insufficient testing?

Exactly this. Many people were left with no trader, and no refunded gold at all. Some people are harping on the few guilds who won some extra money, but barely or not even mentioning the ones who lost big. Where is the compensation for that? At this point they should just work on the patch, and refund the losses. So, it doesn't happen again. The rest is just a waste of time and resources at this point.

Best Regards

VaranisArano · August 2019

juttaa77b16_ESO wrote: »

marius_buys wrote: »

Thorvarg wrote: »

ZOS_GinaBruno wrote: »

Hi everyone, just letting you know that we are working on a resolution to this issue from yesterday. More details to come as we continue to investigate, stay tuned...

I think it is well understandable who has received excessive repayments. These guilds / guild leaders, of course, the sum must be deducted again. Once they have spent this money, and thus exploited intentionally, they should be banned permanently and their assets confiscated.

...and what about the loss of income due to insufficient testing?

Exactly this. Many people were left with no trader, and no refunded gold at all. Some people are harping on the few guilds who won some extra money, but barely or not even mentioning the ones who lost big. Where is the compensation for that? At this point they should just work on the patch, and refund the losses. So, it doesn't happen again. The rest is just a waste of time and resources at this point.

Best Regards

Its pretty clear what untangling it properly would take.

ZOS needs to revert all trader ownership, rerun the guild bids, assign traders appropriately, and refund the unused bids, while taking back the extra refunds and punishing those who took advantage of the excessive refunds for breaking the TOS.

That fixes the issue for all guilds who used the multibidding system.

It sucks for the players who bought traders for 10K, because that's technically the game working as intended for unclaimed traders...but its clear the game didn't work as intended. So those players didnt exploit because buying unclaimed traders is the game working as intended, but its still better to reset the whole thing.

The players who spent the excessive refunds, on the other hand, absolutely exploited. Those are players who know exactly how much they bid, who know exactly how much refund they expected, and spending or "laundering" that gold was no accident. That was deliberately taking advantage of a glitch.

Now, whether or not ZOS will actually do the above...that's up to them.

SammiSakura · August 2019

can we please at least stop quibbling about each other and focus on the main issue here? that the entire system was pooped, lots of things happened that shouldnt have, and it needs fixing. Quarreling amongst ourselves is useless here.