This week’s maintenance fixed an issue that caused some characters to lose purchased bank expansions, items in these slots, or skill points. If you were affected by this loss, please follow these steps:
If you have already submitted a ticket but it was marked as Solved/Resolved, rest assured that your ticket will still be addressed--it is not closed. This messaging is for our own internal use, and does not affect the status of your ticket. If you want to ensure that your ticket is still in queue, you may reply to that email to update the ticket.
In both of these cases, please provide the following information to expedite the process:
Email address for your account
Character affected (for skill point issues)
What went missing (bank slots, items, gold, or skill points)
Edit for clarification:
When we stated that you should provide what went missing in terms of bank slots, items, gold, or skill points, you only need to state which of these went missing in the general sense. We don't require you to list out specific item names or exactly how many bank slots. If you were missing bank slots specifically, you should expect to receive gold to re-purchase your slots, and not the actual slots themselves.
At this time, it is safe to purchase bank slots in-game regardless if you lost any, as the original issue has been fixed. For those that are missing slots, doing so will not void previous missing slot compensation.
Finally, our Support Team will be handling these requests as they receive them - it will not be done in a future patch. Support has already begun to respond to these tickets, but please understand that due to heavy volume, it will take some time to get through all of them.