Maintenance for the week of December 15:
• PC/Mac: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• Xbox: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• PC/Mac: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• Xbox: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
PLEASE Announce Estimated Down Time
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coreymj78✭✭✭Oh my God. Such children playing this game. How unfortunate. I was really hoping this game would draw more mature and reasonable people than say, that other MMO I won't mention. Come on people, most of you long-time MMO gamers should seriously understand that this *** happens, especially a new MMO that has recently launched. Chill the F out. Just saying. After 15 years of playing MMO's this just doesn't surprise me anymore. Part of the game folks, get over it.1 -
Moonchips✭✭✭Honestly the real issue here is most people want to know if they should just go to sleep and try again in the morning. All they'd have to say is "Everyone go to bed, its going to take a while."5 -
Newks28✭michaelpatrickjonesnub18_ESO wrote: »If you click on your Lord of the Rings launcher right now it says:
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Scheduled Server Downtime: 7:00 - 12:00 PM Eastern (-4 GMT) Monday, April 14th
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Learn from the best.
that deserves a LOL
1 -
coreymj78✭✭✭michaelpatrickjonesnub18_ESO wrote: »If you click on your Lord of the Rings launcher right now it says:
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Scheduled Server Downtime: 7:00 - 12:00 PM Eastern (-4 GMT) Monday, April 14th
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Learn from the best.
that deserves a LOL
Don't be a dumb ass... the key word in their statement is "scheduled" and the key aspect of this ESO downtime is UNSCHEDULED. Duh. /facepalm.1 -
Lkory✭✭✭Well they could easily provide an ETA as all they will actually do tonight is pull the crash dump (server status report) and reboot the server. I seriously doubt they got a team in at 12 eastern time (9 pacific) to make the necessary changes to fix the problem for good.
I really hate being lied to, just be straight forward and don't try to feed your customers BS about fixing the disappearing items bug on a Saturday night or anything else for that matter.1 -
coreymj78✭✭✭Well they could easily provide an ETA as all they will actually do tonight is pull the crash dump (server status report) and reboot the server. I seriously doubt they got a team in at 12 eastern time (9 pacific) to make the necessary changes to fix the problem for good.
I really hate being lied to, just be straight forward and don't try to feed your customers BS about fixing the disappearing items bug on a Saturday night or anything else for that matter.
Aww you gonna cry now?0 -
Newks28✭michaelpatrickjonesnub18_ESO wrote: »If you click on your Lord of the Rings launcher right now it says:
----
Scheduled Server Downtime: 7:00 - 12:00 PM Eastern (-4 GMT) Monday, April 14th
----
Learn from the best.
that deserves a LOL
Don't be a dumb ass... the key word in their statement is "scheduled" and the key aspect of this ESO downtime is UNSCHEDULED. Duh. /facepalm.
Have i made my point yet?0 -
coreymj78✭✭✭michaelpatrickjonesnub18_ESO wrote: »If you click on your Lord of the Rings launcher right now it says:
----
Scheduled Server Downtime: 7:00 - 12:00 PM Eastern (-4 GMT) Monday, April 14th
----
Learn from the best.
that deserves a LOL
Don't be a dumb ass... the key word in their statement is "scheduled" and the key aspect of this ESO downtime is UNSCHEDULED. Duh. /facepalm.
suck on my long ***!
Exactly the response I expected.
1 -
do you think that if they had one the would have given it out? First ident the problem and figure out how to fix, then estimate how long to fix and apply fix. That is when they know an eta. Not right when they down the server. Would you rather they lie and say...12 hours when they have NO idea yet?
Its a ballpark which they can give. They can even be liberal in their estimate. All this is going to do is stoke the flames of trolls and cause bad word of mouth to go out. Which has ruined games before. To have the game go down when 90% of the United States and Canada are in prime time is really bad PR.
I'm usually chill about this sort of thing but the length of the down time is starting to paint a black eye on the generally good experience I have been having in this game. If they could have slugged it through the lag issues for a bit longer it wouldn't have been such an issue. Its like they think the majority of the United States lives on the Eastern Seaboard.
I'm seeing tons of posts on Raptr and other gaming sites bashing ESO right now over the downtime. They need to communicate better.
My plans for this evening was to drink beers, which are now warm, and play ESO. I thought to my self they wouldn't be dumb enough to bring it down for so long on a Saturday night. I wish I wasn't disappointed.1 -
Newks28✭Oh my God. Such children playing this game. How unfortunate. I was really hoping this game would draw more mature and reasonable people than say, that other MMO I won't mention. Come on people, most of you long-time MMO gamers should seriously understand that this *** happens, especially a new MMO that has recently launched. Chill the F out. Just saying. After 15 years of playing MMO's this just doesn't surprise me anymore. Part of the game folks, get over it.
15 years?! wtf, get a life lmao0 -
Shanna✭✭✭desdecardo wrote: »
My plans for this evening was to drink beers, which are now warm, and play ESO. I thought to my self they wouldn't be dumb enough to bring it down for so long on a Saturday night. I wish I wasn't disappointed.
Go for one out of two?
This is all part of the game.1 -
coreymj78✭✭✭michaelpatrickjonesnub18_ESO wrote: »If you click on your Lord of the Rings launcher right now it says:
----
Scheduled Server Downtime: 7:00 - 12:00 PM Eastern (-4 GMT) Monday, April 14th
----
Learn from the best.
that deserves a LOL
Don't be a dumb ass... the key word in their statement is "scheduled" and the key aspect of this ESO downtime is UNSCHEDULED. Duh. /facepalm.
you sir are a ***. congratulations!
Then I'm a *** that makes sense. Stop posting stupid *** and use your brain.0 -
slude✭Well they could easily provide an ETA as all they will actually do tonight is pull the crash dump (server status report) and reboot the server. I seriously doubt they got a team in at 12 eastern time (9 pacific) to make the necessary changes to fix the problem for good.
I really hate being lied to, just be straight forward and don't try to feed your customers BS about fixing the disappearing items bug on a Saturday night or anything else for that matter.
Aww you gonna cry now?
Haha....weren't you the clown that mentioned children and a more mature player base?
You sir, seem like the child with that taunt right there.
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Newks28✭michaelpatrickjonesnub18_ESO wrote: »If you click on your Lord of the Rings launcher right now it says:
----
Scheduled Server Downtime: 7:00 - 12:00 PM Eastern (-4 GMT) Monday, April 14th
----
Learn from the best.
that deserves a LOL
Don't be a dumb ass... the key word in their statement is "scheduled" and the key aspect of this ESO downtime is UNSCHEDULED. Duh. /facepalm.
suck on my long ***!
Exactly the response I expected.
mutual thoughts.0 -
Newks28✭michaelpatrickjonesnub18_ESO wrote: »If you click on your Lord of the Rings launcher right now it says:
----
Scheduled Server Downtime: 7:00 - 12:00 PM Eastern (-4 GMT) Monday, April 14th
----
Learn from the best.
that deserves a LOL
Don't be a dumb ass... the key word in their statement is "scheduled" and the key aspect of this ESO downtime is UNSCHEDULED. Duh. /facepalm.
you sir are a ***. congratulations!
Then I'm a *** that makes sense. Stop posting stupid *** and use your brain.
mad bro?
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Jadeviper1974✭✭✭Random downtimes after the launch of a new mmo is to be expected. As much as it is frustrating we just have to deal with it and trust that Zenimax are doing what they need to do to improve their product and therefore improve our gaming experience over the long term.
If I had seen any evidence that their "maintenance" or downtimes have actually improved their product or improved the gaming experience thus far I might agree with you. However, I have not. The one patch they have put out only fixed a very few minor problems and this was completely avoidable in my opinion.
(Edited for spelling.)Edited by Jadeviper1974 on April 13, 2014 5:32AMWhat is written above are my honest opinions. If you agree then; "Great!" If you disagree; "Great!" I really couldn't care less either way.2 -
Newks28✭michaelpatrickjonesnub18_ESO wrote: »If you click on your Lord of the Rings launcher right now it says:
----
Scheduled Server Downtime: 7:00 - 12:00 PM Eastern (-4 GMT) Monday, April 14th
----
Learn from the best.
that deserves a LOL
Don't be a dumb ass... the key word in their statement is "scheduled" and the key aspect of this ESO downtime is UNSCHEDULED. Duh. /facepalm.
suck on my long ***!
Exactly the response I expected.
Go to bed 'ol boy.0 -
Newks28✭Well they could easily provide an ETA as all they will actually do tonight is pull the crash dump (server status report) and reboot the server. I seriously doubt they got a team in at 12 eastern time (9 pacific) to make the necessary changes to fix the problem for good.
I really hate being lied to, just be straight forward and don't try to feed your customers BS about fixing the disappearing items bug on a Saturday night or anything else for that matter.
Aww you gonna cry now?
***.0 -
coreymj78✭✭✭Well they could easily provide an ETA as all they will actually do tonight is pull the crash dump (server status report) and reboot the server. I seriously doubt they got a team in at 12 eastern time (9 pacific) to make the necessary changes to fix the problem for good.
I really hate being lied to, just be straight forward and don't try to feed your customers BS about fixing the disappearing items bug on a Saturday night or anything else for that matter.
Aww you gonna cry now?
Haha....weren't you the clown that mentioned children and a more mature player base?
You sir, seem like the child with that taunt right there.
It's not childish to point out the fact that all I see are people wining and complaining because they don't understand what "unscheduled" maintenance means or most likely what goes into keeping a server up. I don't claim to, but I sure as hell won't be QQing all over the forums about it.0 -
Nooblet✭✭✭✭teonimesic wrote: »@ZOS_GinaBruno If there is something i learnt during 8 years of software development, is that often it is more important to say whats going on and give people bad news, than to say nothing and leave everyone with high expectations and not be able to deliver them.
Also, as a developer, i've never seen a bug that an entire team of developers can't squash together in less than 4 hours. So my advice? Just say its gonna take the highest amount of time recorded for ZoS developers to fix a bug (they should keep tabs on how long it takes to develop features/fix bugs) and be done with it.
If I client calls me in the middle of the night saying his software stopped working, or has a serious vunerability that needs fixing ASAP, I am NOT ALLOWED to not give him an ETA. Really, if I don't, I lose my client forever. So I just give him some random big time range in which Im confident i can fix almost any possible bug, and hope for the best. Most of the time im able to fix it in less than what I said, and my clients actually get happy because I did such a great job!! And if I happen to not be able to fix it in time, I apologize and give another ETA for him. If it was my fault to begin with, I also give him a discount or don't charge for maintenance hours.
Edit.: Oh yes, almost forgot: I also inform him that the issue was correctly fixed, and promise he will never have the same problem again (at least not the same one). I also deliver a decent technical document describing exactly what the problem was and how it was fixed.
Nice story.. Sounds absolutely nothing like that of running an MMO. But thanks for sharing your great story.
Give a long eta.. ppl will rage, give no eta.. ppl will rage... give a short eta ppl will rage.... and then rage harder when its not up in that time.
Throwing out some randomly high number seems pretty silly.
They can't win either way. I'm perfectly content with having no eta. They will bring it back up when it's ready.Edited by Nooblet on April 13, 2014 5:16AM0 -
Rhapzdy✭Someone else has probably already said this but it bears repeating: What makes you think they know? Relax.0
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ZOS_GinaBrunoCommunity ManagerHey folks, just letting you know that we're still working on getting everything back up and fixed.1 -
Jadeviper1974✭✭✭rrcottinb14_ESO wrote: »I personally have developed a deep and heart-felt hatred for ZOS customer support. But, even I have to admit they did this one right. They brought it down for emergency maintenance. They admitted that in the first 20 minutes.
That likely means they have no clue what the problem is and, somewhere, a geek is pounding his head on a keyboard hoping to figure it out. Kind of hard to figure out an ETA in that situation. I work in IT. I have managed hordes of IT guys. It is the best you can ask for in the this situation. I can find fault for them for many, many things. This probably is not one of them.
If you are an IT manager and you find this acceptable, please let me know what company you work for so that I can ensure that you never support any company of mine or that I represent.
What is written above are my honest opinions. If you agree then; "Great!" If you disagree; "Great!" I really couldn't care less either way.2 -
Lkory✭✭✭Well they could easily provide an ETA as all they will actually do tonight is pull the crash dump (server status report) and reboot the server. I seriously doubt they got a team in at 12 eastern time (9 pacific) to make the necessary changes to fix the problem for good.
I really hate being lied to, just be straight forward and don't try to feed your customers BS about fixing the disappearing items bug on a Saturday night or anything else for that matter.
Aww you gonna cry now?
Haha....weren't you the clown that mentioned children and a more mature player base?
You sir, seem like the child with that taunt right there.
It's not childish to point out the fact that all I see are people wining and complaining because they don't understand what "unscheduled" maintenance means or most likely what goes into keeping a server up. I don't claim to, but I sure as hell won't be QQing all over the forums about it.
So you think that the most qualified persons in ZOS or their server admins are working right now, ya sure they received a pager, dropped their babies on the ground and stomp em on their way to work?
I do understand the word "unscheduled" but there is no point in telling us they are fixing it.Edited by Lkory on April 13, 2014 5:19AM0 -
coreymj78✭✭✭ZOS_GinaBruno wrote: »Hey folks, just letting you know that we're still working on getting everything back up and fixed.
Thanks for that, but I highly doubt this statement will satisfy most of these complainers, in fact, I mostly expect replies such as "OMG THAT TELLS US NOTHING" lolol0 -
Newks28✭Jadeviper1974 wrote: »rrcottinb14_ESO wrote: »I personally have developed a deep and heart-felt hatred for ZOS customer support. But, even I have to admit they did this one right. They brought it down for emergency maintenance. They admitted that in the first 20 minutes.
That likely means they have no clue what the problem is and, somewhere, a geek is pounding his head on a keyboard hoping to figure it out. Kind of hard to figure out an ETA in that situation. I work in IT. I have managed hordes of IT guys. It is the best you can ask for in the this situation. I can find fault for them for many, many things. This probably is not one of them.
If you are an IT manager and you find this acceptable, please let me know what company you work for so that I can ensure that you never support any company of mine or that I represent.
Concur, Awesome0
