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No Mount from Preorder...

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iceman207
iceman207
Soul Shriven
Purchased the Collector’s Digital Upgrade about an hour ago and have yet to receive the mount in my collection. Restarted game and console numerous times...anyone else having the same issue?
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Which platform and megaserver are you on?
    Gina Bruno
    Senior Community Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
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    Staff Post
  • iceman207
    iceman207
    Soul Shriven
    PS4 NA
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  • vyndral13preub18_ESO
    vyndral13preub18_ESO
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    Ouch! Get that fiery mount! im still seeing more horses then cats. Must have bling!
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  • Jake1576
    Jake1576
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    Hope they figure out what the issue is on ps4 na seeing this is making me wait to buy it until they fix it so it doesn't happen to me also
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  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    We're working on getting this fixed. Stand by!
    Gina Bruno
    Senior Community Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
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    Staff Post
  • posthumanguy
    posthumanguy
    ✭
    Same thing for me on Ps4 NA
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  • iceman207
    iceman207
    Soul Shriven
    Thanks for the prompt reply and service!
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  • Twohothardware
    Twohothardware
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    Ordered through the PSN Store website and got my Senche mount right away. Be sure you completely exit the game and reopen after purchase and maybe try clicking the PSN button to add to download queue.
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  • Twohothardware
    Twohothardware
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    https://store.playstation.com/en-us/product/UP1003-CUSA00132_00-SUMSET0000000000

    PS4 NA Digital Upgrade $29.99
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  • posthumanguy
    posthumanguy
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    I preordered mine through the store as well. Logged out, restarted, went to library and checked download timer as well. No dice
    Edited by posthumanguy on March 21, 2018 11:48PM
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  • Mz_Jo
    Mz_Jo
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    PS4 NA 39.99

    No Mount
    Yes theme
    Was PS4pro - 4k @ Launch / 2022 Xbox X started all over!
    / DC only / PVE, PvP, All Crafting, Housing
    Vampires Rule
    Fav Weapon - Blade of Woe and Thief of everything!
    ESO Live Watcher, Patch Note Reader, Console Launch
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  • Mz_Jo
    Mz_Jo
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    Thanks @ZOS_GinaBruno
    Was PS4pro - 4k @ Launch / 2022 Xbox X started all over!
    / DC only / PVE, PvP, All Crafting, Housing
    Vampires Rule
    Fav Weapon - Blade of Woe and Thief of everything!
    ESO Live Watcher, Patch Note Reader, Console Launch
    Options
  • Sargentwilko51
    Sargentwilko51
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    Same boat here in PS4 NA. Pre-ordered right as it came up live to order. Digital Collectors Edition. Several others I play with did in fact receive their mount.. I did not. :(

    PSN: Sargentwilko51
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  • MinarasLaure
    MinarasLaure
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    Got the mount with several ui error messages lol
    And now everytime I transit I get ui error messages.
    Sometimes collectible sometimes notifications
    Edited by MinarasLaure on March 22, 2018 12:24AM
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  • Sargentwilko51
    Sargentwilko51
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    Also, on the PlayStation store... It says Summerset is available for download in 285 days....
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  • Wren622
    Wren622
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    Sargentwilko51 wrote: »
    Also, on the PlayStation store... It says Summerset is available for download in 285 days....

    Same. Interestingly, under "Services List" (PS4-->Account Management-->Account Info), for ESO, the Nightmare Senche is listed, but it doesn't appear in game.
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  • MinarasLaure
    MinarasLaure
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    ZOS_GinaBruno wrote: »
    We're working on getting this fixed. Stand by!

    Any news regarding the ui error messages?
    Disabled all the add ons keep getting those errors.
    It was fine until I got the new mount
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  • rotaugen454
    rotaugen454
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    If I send a screenshot of the purchase to customer service, will I get access to the released items?
    "Get off my lawn!"
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  • terry2040
    terry2040
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    Same here. Got theme, but no mount. PS4/NA.

    Tried restart console, restart game, re-login, login with two different characters. Still nothing. Please help.

    PSN: terry2040
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  • Enemy-of-Coldharbour
    Enemy-of-Coldharbour
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    Ordered mine off Amazon, got nothing...

    Silivren (Silly) Thalionwen | Altmer Templar | Magicka | 9-Trait Master Crafter/Jeweler | Master Angler | PVE Main - Killed by U35
    Jahsul at-Sahan | Redguard Sorcerer | Stamina | Werewolf - Free Bites | PVP Main
    Derrok Gunnolf | Redguard Dragonknight | Stamina | Werewolf - Free Bites
    Liliana Littleleaf | 9-Trait Grand Master Crafter/Jeweler (non-combat)
    Amber Emberheart | Breton Dragonknight | Stamina | Master Angler
    Vlos Anon | Dunmer Nightblade | Magicka | Vampire - Free Bites
    Kalina Valos | Dunmer Warden | Magicka | Vampire - Free Bites
    Swiftpaws-Moonshadow | Khajiit Nightblade | Stamina
    Morgul Vardar | Altmer Necromancer | Magicka
    Tithin Geil | Altmer Sorceress | Magicka
    Dhryk | Imperial Dragonknight | Stamina

    Guild Master - ESO Traders Union
    PC/NA - CP 2250+
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  • neverwalk
    neverwalk
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    check your mount tab in-game
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  • SakuraTokito
    SakuraTokito
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    neverwalk wrote: »
    check your mount tab in-game

    For those of us who are missing it, it is not under the mount tab
    Edited by SakuraTokito on March 22, 2018 2:09AM
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  • stewhead2ub17_ESO
    stewhead2ub17_ESO
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    @ZOS_GinaBruno I'm having the same issue on PC NA.
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  • Lylith
    Lylith
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    MinarasLaure wrote: »
    Got the mount with several ui error messages lol
    And now everytime I transit I get ui error messages.
    Sometimes collectible sometimes notifications

    i ended up restarting my computer and the messages stopped. (pc/na)

    ymmv.
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  • Cryptical
    Cryptical
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    Xbox NA:
    From start / chapters / prepurchase / collectors edition, the link takes me to the store but says “the thing you’re looking for isn’t here”

    There’s a Code: 0x00000005 and a CV at the bottom, but the CV appears to be a unique identifier.

    I can find the prepurchase by going through the store on my own, and transacting it that way did pop up with a senche mount screen message as well as a number of center screen announce UI errors.

    It claims notification (1) but none appear in the list. Changing zones pops a bunch of notification list and collection update provider errors.

    Making the new senche active also popped some ui errors.
    Xbox NA
    Options
  • SydneyGrey
    SydneyGrey
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    I got my mount, but I ordered through Steam, on the PC.
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  • uzbachchi
    uzbachchi
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    PS4 NA, preordered digital collector's edition from PSN a few hours ago and still have not received mount.

    Editing to add: The content all appears in my PSN account under the media tab but the mount does not appear in game.
    Edited by uzbachchi on March 22, 2018 2:44AM
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  • CadaCosa
    CadaCosa
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    Hello,

    My son wanted to hop on his free play account, he used it during last free play event, but Login Error on Launcher screen says "Login Failed.. your username or password may be incorrect or inactive at this time..."

    The username and password are fine, as he can login his account on elderscrollsonline.com. Is it possible to enjoy multiple free play events , even if he has never purchased the game, and only plays on freeplay weekends.

    What steps should he take to login to the actual game with his previously setup freeplay account?

    Thank you,
    CadaCosa
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  • xAKlMB0xSLlCEx
    xAKlMB0xSLlCEx
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    Same thing. Got the theme but no mount.

    Ps4 NA
    Options
  • Twenty0zTsunami
    Twenty0zTsunami
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    Enemy-of-Coldharbour wrote: »
    Ordered mine off Amazon, got nothing...

    lol why would you do that
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