Maintenance for the week of September 8:
• [COMPLETE] PC/Mac: EU megaserver for maintenance – September 9, 22:00 UTC (6:00PM EDT) - September 10, 16:00 UTC (12:00PM EDT)
• [COMPLETE] PC/Mac: EU megaserver for maintenance – September 9, 22:00 UTC (6:00PM EDT) - September 10, 16:00 UTC (12:00PM EDT)
The connection issues for the European megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
Issues Connecting to Console Megaservers - Info Requested
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Lightninvash✭✭✭✭✭•Which console are you on? Xbox one
•What is your geographic location? Central USA
•What was the last thing you were doing in-game, and where were you in-game? Questing/ traveling between maps
•When was the first time you got kicked from the game, and have you been able to get in and play since then? Saturday morning sometimes I can log in and travel around but if I need to go to another location get booted with a 315 error code "unable to connect to lobby"
•Have you created a ticket with Customer Support? Yes
Edited by Lightninvash on August 10, 2015 12:57PM0 -
jsmi330Soul ShrivenHaving issues since friday.
On xbox one na server
Ohio
First time had issues i was in stonefalls trying to enter a delve. Now it takes about 8 trys to log into the server just to get to char select and a few trys to get into game once in game i can play as long as i dont hit a loading screen If i Anything with a loading screen gets me kicked.
Created a ticket this morning.0 -
Dharwyn33Soul ShrivenPS4
Boston MA
I can't even log in to get in-game, just hangs after choosing PLAY or after selecting my character and gives me the error code that it can't log in.
See above
No.0 -
xKarlBoxSoul Shriven•Which console are you on? Xbox one
•What is your geographic location? Northern VA
•What was the last thing you were doing in-game, and where were you in-game? Trying to load after initial installation of game.
•When was the first time you got kicked from the game, and have you been able to get in and play since then? Never been able to play from NA.
•Have you created a ticket with Customer Support? Yes0 -
sepsiss10Soul Shriven•Which console are you on? Xbox One
•What is your geographic location? East Coast, KY
•What was the last thing you were doing in-game, and where were you in-game? Trying to change zones, location dont remember.
•When was the first time you got kicked from the game, and have you been able to get in and play since then? First time kicked 8/5/2015 12 AM EST, randomly been able to play.
•Have you created a ticket with Customer Support? - NO
Addl:
I have ran traces from multiple peering points to eliminate any backbone issues with ISP's or peering partners. I have checked and ensured proper communications of all ports against my firewall and network.
It would appear you have a server in your cluster that is having issues, i would recommend rolling restarts at this point. If it is a simple glitch this may resolve the issue and free up anything that is stuck while the server code is being parsed.1 -
NDwarf✭✭✭•Which console are you on?
Ps4
•What is your geographic location?
Philadelphia PA, Comcast ISP
•What was the last thing you were doing in-game, and where were you in-game?
Traveling between wayshrines
•When was the first time you got kicked from the game, and have you been able to get in and play since then?
Kicked Friday 8mp est and now stuck at an infinite loading screen at character select,
•Have you created a ticket with Customer Support?
No
Tracert to www.elderscrollsonline.com
5 11 ms 12 ms 10 ms be-42-ar03.ivyland.pa.panjde.comcast.net [69.139.192.81]
6 16 ms 14 ms 15 ms he-3-11-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.95.161]
7 13 ms 13 ms 13 ms ae12.edge1.NewYork2.level3.net [4.68.127.1]
8 * * * Request timed out.
9 * * * Request timed out.
10 91 ms 91 ms 90 ms 212.162.9.150
11 91 ms 91 ms 90 ms 195.122.154.4
12 91 ms 90 ms 90 ms 159.100.230.100
Been the same since Friday night, timing out at level3.net
As a comparison tracert to www.google.com
5 11 ms 15 ms 11 ms be-42-ar03.ivyland.pa.panjde.comcast.net [69.139.192.81]
6 14 ms 15 ms 14 ms he-0-3-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.166.125]
7 13 ms 26 ms 30 ms he-0-12-0-1-pe02.111eighthave.ny.ibone.comcast.net [68.86.86.46]
8 40 ms 32 ms 12 ms 50-248-116-186-static.hfc.comcastbusiness.net [50.248.116.186]
9 29 ms 12 ms 12 ms 209.85.245.116
10 13 ms 13 ms 13 ms 72.14.236.208
11 91 ms 91 ms 91 ms 66.249.94.247
12 91 ms 92 ms 93 ms 209.85.253.95
13 91 ms 92 ms 91 ms 216.239.51.235
14 91 ms 91 ms 100 ms lhr08s07-in-f36.1e100.net [216.58.208.36]
No problems.
All other games on PS4 working with no issues. I can watch Netflix on Ps4 with no issue.
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I think that after shelling out $90+ for the imperial edition and maybe able to play 1 day a week since launch we all deserve some in game crowns as compensation. It really is a great game and a refund is the last thing I want. But I really think we all need to be comped some how. I work for a living and have a wife, I can only play at certain times throughout the week and every time I actually get to play this game has bugs and craps out. These bugs should have been tested and fixed before launch.3 -
ZOS_GinaBrunoCommunity ManagerHey guys. Just wanted to let you all know that investigations are ongoing. Thanks again for all the provided information; it helps a lot. We'll let you know as soon as we have some information to share.3 -
ZOS_GinaBruno wrote: »Hello everyone,
We're aware that many of you are still experiencing issues when attempting to log into the console megaservers. We don't currently have an update, but rest assured that we are still investigating. That said, we'd like to get some information from you that will assist us:- Which console are you on?
- What is your geographic location?
- What was the last thing you were doing in-game, and where were you in-game?
- When was the first time you got kicked from the game, and have you been able to get in and play since then?
- Have you created a ticket with Customer Support?
PS4
Pennsylvania
I was out collecting materils and crafting in Bangkorai, then I made the mistake of trying to fast travel to another zone.
Friday night, maybe around 8pm (est), I have been able to play some since. But I get kicked very quickly.
Why would I create a support ticket, ZOS doesn't seem to respond to them anyway.
I'm going to assume that you won't be charging me for my ESO Plus subscription until these connection issues are resolved.0 -
goldenmynxxSoul ShrivenI started getting kicked on Friday evening after 8 pm. I'm using Xbox one and am in south Florida. I've experienced this issue consistently throughout the weekend. Typically it happens when I'm changing from one zone to another via way shrine or travel to player. I've also had significant issues logging back in once kicked. My login times out after the initial start screen and during character load.0
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DragonSpyreSoul ShrivenWhich console are you on? PS4
What is your geographic location? NASSAU COUNTY NY
What was the last thing you were doing in-game, and where were you in-game? QUESTS IN BANKORAI
When was the first time you got kicked from the game, and have you been able to get in and play since then? LAUNCH WEEK
Have you created a ticket with Customer Support? NO
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SapperPrinceSoul ShrivenXBOX ONE
KILLEEN, TX
FIRST STARTED TWO DAYS AGO. I'M STUCK IN A MINE NOW AND CAN'T GET OUT. I'M IN THE TRIPLE CIRCLE MINE
Don't have a ticket request either.
Every time I go into any door that require a load screen, I get kicked out due to "no valid Internet"
Please help me. I just want to play yalls great game. Thanks.
0 -
Lightninvash✭✭✭✭✭NJxRINZLER wrote: »I think that after shelling out $90+ for the imperial edition and maybe able to play 1 day a week since launch we all deserve some in game crowns as compensation. It really is a great game and a refund is the last thing I want. But I really think we all need to be comped some how. I work for a living and have a wife, I can only play at certain times throughout the week and every time I actually get to play this game has bugs and craps out. These bugs should have been tested and fixed before launch.
every major mmo has bugs but never seen one that I couldn't play because of them so I agree with you on this one. I even un subbed because if I can not play why would I pay to not be able to use the bonus 10% xp lol1 -
Lightninvash✭✭✭✭✭SapperPrince wrote: »XBOX ONE
KILLEEN, TX
FIRST STARTED TWO DAYS AGO. I'M STUCK IN A MINE NOW AND CAN'T GET OUT. I'M IN THE TRIPLE CIRCLE MINE
Don't have a ticket request either.
Every time I go into any door that require a load screen, I get kicked out due to "no valid Internet"
Please help me. I just want to play yalls great game. Thanks.
keep trying eventually you can get out took me like 3 hrs of trying but hey who is counting0 -
EU server Amsterdam Holland.
NA servers does work but i got no horse, no maps, no costums, no nothing on that server.1 -
DemonfromhellSoul ShrivenWhich console are you on? Xbox One
What is your geographic location? Middle River, Maryland
What was the last thing you were doing in-game, and where were you in-game? Trying to go into the Harborage to complete a quest.
When was the first time you got kicked from the game, and have you been able to get in and play since then? I was first kicked out on this past Friday, and I can get on sometimes, but when I load certain areas or a solo quest it will usually disconnect me.
Have you created a ticket with Customer Support? I have not.
Thanks!0 -
BigM✭✭✭✭✭
✭I feel sorry for you guys. any other company would have rebooted the server as soon as the problem was detected. If that would not have worked then they would have taken the servers down and did some basic maintenance on it. Just do not understand their thinking by allowing this to go on for so long without doing anything. Oh and it being the weekend is no excuse.“The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge.”
― Stephen Hawking2 -
six2fall✭✭✭✭CavalierKing wrote: »4 days and all you have is "investigations are ongoing?" For real?
You reallythink they were actually working on a fix? It was pretty obvious they were jist stringing us along till Monday & now they'll waste today actually looking at the data. Must likely wont see anything till server resets which os bull****2 -
Xbox One
West Virginia, US
Had logged out Friday for bed in Cracked Wood Cave in Cyrodiil
Have not been able to log in since then, so haven't been kicked
Sure haven't created a ticket, and judging by everyone else's response, I probably wouldn't want to. (You know, high blood pressure and all that)1 -
At least we know you have no intention of fixing issue and are blowing smoke till maintenance tues and weds.2
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It's not a coincidence that we were waiting all weekend. They prob didn't want to come into work on the weekend2
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KingDuncanVII✭✭✭Which console are you on?
Playstation 4
What is your geographic location?
Delaware.
What was the last thing you were doing in-game, and where were you in-game?
Trying to travel to Coldharbour, but every time, it kicks me from the server. I was in Greenshade.
When was the first time you got kicked from the game, and have you been able to get in and play since then?
First time I got kicked was when I went to Greenshade for a writ turn-in and when I tried going back to Coldharbour, I got kicked. And this has been happening to me every time I attempt to go to Coldharbour. So I can play, just not in Coldharbour.
Have you created a ticket with Customer Support?
Yes, I have.Playstation 4 - North American Server - Aldmeri Dominion - Champion Rank 430
• Magicka Altmer Nightblade | - Champion
• Magicka Regaurd Templar | - Champion
• Stamina Khajiit Nightblade | - Champion0 -
RavenSkylord✭✭✭
If that was the case, we wouldnt be able to play any other games...RavenSkylord wrote: »Was brought up earlier, but after a bit of digging found this may have a great deal to do with many peoples problems currently.
Windows 10 began a forced update to PC last week. Two major problems have surfaced, one is it is creating a crash loop with many PC. Basically its finding a bad driver and automatically forcing a new download in an inifinty loop.
Second issue is that Windows 10 default setting allows any PC on the internet to send data for update purposes, feeding into these inifinite loops from literally millions of locations.
The problem may come down to area ISP priority, all OS updates are given highest packet priority, followed by PC traffic, with console traffic at the bottom of the list.
Simply put, you could be getting roadblocked by a constant influx of high priority logjam. The fix could potentially be resting on Microsoft sorting out their own mess. No way of tracking where this massive buildup of internet traffic is congested at, as much of the data is being streamed from our own homes and neighbors homes.
Situation sucks, but may not be with Zenimax at all
That is entirely dependent on how the games handle a spiked loss of connectivity. That people have reported being able to play in their current zone if able to login, actually supports this. Once rendered the world opperates normally, it is only when loading into a new zone that people are spiking out0 -
Ravens-Sonata✭✭✭ZOS_GinaBruno wrote: »Hello everyone,
We're aware that many of you are still experiencing issues when attempting to log into the console megaservers. We don't currently have an update, but rest assured that we are still investigating. That said, we'd like to get some information from you that will assist us:- Which console are you on?
- What is your geographic location?
- What was the last thing you were doing in-game, and where were you in-game?
- When was the first time you got kicked from the game, and have you been able to get in and play since then?
- Have you created a ticket with Customer Support?
Xbox 1
Houston Tx
Started on Friday 8-7-2015 Rivenspire - fevered Mews - as of 8-10-2015 9:09 am CST Still having same issues on all Chars under my Gamer Tag
First kicked 8-7-2015 last kick 8-10-2015 9:09 am sct
Submitted 2 tickets, only response on them is the same thing you're asking here and Oh, we are investigating
150808-002129
Updated
08/08/2015
150807-004229
Unresolved
08/07/2015
8/10/2015 --- AGAIN Kicked out of game on load!!!!!
I am sorry but this is POOR Customer SERVICE on ZOS part -- WE the players have done EVERYTHING you ask us - Why cant YOU do the same????
Edited by Ravens-Sonata on August 10, 2015 3:39PM0 -
Bacon✭✭was getting kicked off more frequently Friday and Saturday but I was normally able to log right back in (had to wait a few minutes a couple times)
Xbox1-NA
From Indiana - USA
was doing writs in Rivenspire/Shornhelm
booted Friday and Saturaday (didn't play Sunday or today) - was able to get back in
I have not created a Support Ticket“I am fond of pigs. Dogs look up to us. Cats look down on us. Pigs treat us as equals.” ― Winston S. Churchill0 -
BucFanJKE✭✭✭Console: PS4
Location: Middle Tennessee
What was the last thing you were doing in-game, and where were you in-game: In cyrodil taking scrolls and keeps with my guild. Use a Transitus Shrine and get disconnected.
When was the first time you got kicked from the game, and have you been able to get in and play since then? Happened Friday night around approx 9:30 P.M. (CST). I tried all weekend to log in and could never get back on.
Have you created a ticket with Customer Support? No, because as much of a widespread issue that it is, creating a ticket will only slow down the process of fixing the problem. All I can do is tell you what thousands of others are.
ESO Plus member. Unsubbing after my current month runs out.1 -
ajperez✭I'm experiencing the same problem, but with the european megaserver. When I reach the "game startup" screen (where you select the server), it says "Could not retrieve announcements". I click play, and then it shows "LOGIN FAILED. Connection to server timed out. Please try again later."- Which console are you on? > Xbox One
- What is your geographic location? > Seville, Spain
- When was the first time you got kicked from the game, and have you been able to get in and play since then? > I wasn't kicked. Yesterday I was playing without problems, today I tried to login and it wont let me.
- Have you created a ticket with Customer Support? > No, should I?
After half an hour of trying, I switched to the american server and then back to the european. I've been able to login that way, it might be just a coincidence though.0