NA Login Server Issues?

Yam_of_the_Center · June 2014

Venithar wrote: »

I would, but I figure people can use the search feature or if it works for enough people, maybe ZOS can figure out why it works and fix the actual issue itself

While that is true, this thread in particular, for example, doesn't say 301 in the title, and to be frank it seems like a lot of people don't know how to search. They may, however, click on a thread that says "Fix for Error 301!"

Perhaps it's too soon, but the more people that overcome it utilizing the Venithar Method the stronger the evidence that it's a solution and the more important such a post becomes. As you've alerted Folsom, however, perhaps that's enough for the time being, or, as you say, in the long run.

Starshadw · June 2014

Venithar wrote: »

I mentioned this on another thread somewhere, but what has worked for me, and a few others is to c&p your password and just repeatedly log in quickly... if the login is taking longer then 15 seconds, quit out and go again or as soon as it says login failed or 301 error hit alt and paste that pw in again and try logging in. The last time this happened to me, it took me about 40 attempts of spamming the login to get in and that was after 4 hrs of not being able to login and getting annoyed with ZOS support. Give it a try, at best, you get logged in, at worst you are stuck right where you are until monday.

I'm going to give this a try - and if it works, I'm going to let the customer service rep I've been working with on this know. Maybe that will help them track down this nasty little glitch. Everyone, if you haven't put in a ticket, do so - they really do need to know this is a pervasive and fairly widespread bug.

Dymence · June 2014

Venithar's solution worked for me too. Took about 60 tries, but it worked. Thumbs up.

marybarwick1b14_ESO · June 2014

I was logged in this morning just fine and as usual the UI suddenly stopped respond so I reloaded the UI and got dropped to the log in screen and now I can not get in at all. All of the sites for ESO are taking a really long time to load including the account screen (wanted to check just in case). All other webpages are loading fine and nobody else is no the network at this moment. I am finding it very frustrating. it will not even load the news for me on the initial start up screen anymore.

Just tried again and now it is asking me to repair. Odd since I had already been playing.

raudfsfolley · June 2014

tigerblood wrote: »

Most buggy game...

Goes to Daggerfall, where the first quest would crash the game.. over and over and over. And you had to go to the first town, so no bypassing it.

This is the second most buggy game, however.

I'm not experience the login problem... yet. I know if I logged out for any reason I probably will.

Starshadw · June 2014

Incidentally, the latest response from the rep asked me to send him the "network" log from the logs folder - and guess what? I don't have a network log. Who knows, that might be part of the issue (probably won't hear back from the rep until Monday) - folks, if you're getting this error message, it might be worth taking a look in your logs folder and see if you are also missing this particular log.

Starshadw · June 2014

And alas @Venithar, your workaround didn't work for me.

Dayv · June 2014

I'm getting this problem on EU server

Dymence · June 2014

Starshadw wrote: »

And alas @Venithar, your workaround didn't work for me.

Don't give up too early, it took me around 60 tries before it worked. You just need to get lucky, that's all.

Nebthet78 · June 2014

Yam_of_the_Center wrote: »

Same here, @Elf_boy. I don't really want to be a name-dropper or anything, but let's just say I'm on friendly terms with several leaders in each Alliance and, well, to be frank even know a Daedric Prince or two...

The infinite loading screen may be something else, @Nebthet78. This error is "Login timeout" after about sixty seconds when you initially attempt to log in and upon a subsequent login attempt a rather immediate "Error 301 (3:1:1229:90098)" (or at least this what it's currently doing to me!), then the same thing again if you keep trying, "Login timeout" after sixty seconds of spinnin', "Error 301 (3:1:1229:90098)" when you immediately try again, then "Login timeout" after sixty seconds of spinnin', and on it goes.

Actually I am getting this when I go to log in.... It just goes to the screen so I can choose my character and it sits there... even had an issue last night with another player in Crow's Woods public dungeon where we couldn't sync the quests even though we started them at the same time and when we entered the tower together, he was invisible, we were put into different instances.. makes it hard to defeat a boss that way.

bob850 · June 2014

Starshadw wrote: »

And alas @Venithar, your workaround didn't work for me.

Also worked for me. One thing I recommended you try is to not wait until the full 15+ sec for Error Login Timeout to pop up. After the first 8 seconds if your not in the server, immediately cancel the attempt and try again.

Starshadw · June 2014

bob850 wrote: »

Starshadw wrote: »

And alas @Venithar, your workaround didn't work for me.

Also worked for me. One thing I recommended you try is to not wait until the full 15+ sec for Error Login Timeout to pop up. After the first 8 seconds if your not in the server, immediately cancel the attempt and try again.

Yep, that's what I was doing. Tried over and over for about fifteen minutes straight.

ksimp88 · June 2014

spamming worked for me, too

Phathom · June 2014

@Venithar they should be paying you. Hell if they refund some of my game time Ill pay you!! Thanks

Arsenic_Touch · June 2014

Having the same issues, been trying for an hour. Spamming the login doesn't work.

Times out and then gives a 301 error.

edit: screw it, it's not like this is going to be fixed anytime soon, i'm going to bed.

Guess I'll just miss a whole day of feeding my horse and getting my hireling mails.

Starshadw · June 2014

I will say I'm surprised that Zen doesn't seem to have 24/7 coverage for technical customer service. That's something a large, popular MMO game should have. I'm still waiting to hear back from customer service again - their last Email to me was Friday.

xChewtoyx · June 2014

I would say they do have good customer service and have been getting regular emails from them about my 301 problem...it just isn't working.

Here is the latest one they sent me-

Thank you for contacting The Elder Scrolls Online Support team!

Allow me to introduce myself! Ahem. My name is (removed) and I am the most amazing Sorceress in all of the land and I'm here to help with my magic!! Well.. that's how it works in my head at least!

I summoned one of my dragons to find out who needed help and he burned this ticket number into the ground with his fire breath! His name is Ember and he begged me to help you out! The good new is that we found a fix for this error! The bad news? A couple of the troubleshooting steps may cause more issues.

The first thing I would like to do is apologize deeply for the miscommunication with my former agents. This fix would have been resolved so much quicker had the steps given to you been in the correct order. So from here, I am going to walk you through a couple of steps so that we can revert back to normal!

The second thing I would like you to to know is that sometimes when you delete the entire game folder (especially recently), this causes many more issues!

1. Please do yourself a favor and make sure you still have a game folder, it should be located here: (C:\Program Files (x86)\Zenimax Online\Launcher). If you do not see this folder in your C drive I would suggest that you go into your "control panel" and delete ESO. Once this has been done, Please search your computer for any/all ESO or Zenimaxonline related files and delete them. Their may also be some hidden files left lying around, you will need to go ahead an delete those as well.

Once everything has been deleted, you can log into your elderscrollsonline.com account and download the game again (please store this in your "C" drive). But no worries (removed)! I have some tricks that will speed this up for you! Once you get to the point where the launcher is in front of you, please click on the gear in the upper right hand side of the launcher and scroll down to "Maximum download speed" and change it to 5 mb. Once you have done that, you can press ctrl+alt+delete and head into the "programs" tab from the task manager. Once in that tab, please locate the Bethesda launcher and right click on it. Please then look for "set priority" and set that to "high". This will greatly speed up your download so that you can avoid having to wait for such a long time.

2. The fourth thing I would like you to do is to please replace the UserSettings.txt file. All you have to do is locate the elderscrollsonline folder then locate the "live" folder. Once in the live folder you will see a "Usersettings.txt" file. Please open that file and replace (copy/paste) the text in that file with the text provided below:

SET MouseRawInput "1"
SET MouseSensitivityFirstPerson "0.50000000"
SET MouseSensitivityThirdPerson "1.28999996"
SET MouseSmoothing "0"
SET InvertMouseWheel "1"
SET InvertMouseY "1"
SET InvertMouseX "1"
SET CachedRLREnabled "1"
SET CachedReflectionResolution "4"
SET CachedShadowFiltering "5"
SET ScreenshotFormat "BMP"
SET PregameGammaCheckEnabled "0"
SET HardwareCheckEnabled.2 "0"
SET SUB_SAMPLING "2"
SET REFLECTION_QUALITY_v3 "2"
SET PARTICLE_DENSITY "3"
SET HIGH_RESOLUTION_SHADOWS "1"
SET SHADOWS "4"
SET GAMMA_ADJUSTMENT "112"
SET VIEW_DISTANCE "1.69000006"
SET GPUSmoothingFrames "10"
SET MIP_LOAD_SKIP_LEVELS "0"
SET RAIN_WETNESS "1"
SET LENS_FLARE "1"
SET GOD_RAYS_v2 "1"
SET ANTI_ALIASING_v2 "1"
SET AMBIENT_OCCLUSION "1"
SET COLOR_GRADING_v1 "0"
SET BLOOM "1"
SET DEPTH_OF_FIELD "1"
SET COLOR_CORRECTION "1"
SET SOFT_ALPHA "1"
SET DISTORTION "1"
SET CHARACTER_LIGHTING "1"
SET DIFFUSE_2_MAPS "1"
SET DETAIL_MAPS "1"
SET NORMAL_MAPS "1"
SET SPECULAR_MAPS "1"
SET CLUTTER_2D "1"
SET SIMPLE_SHADERS "0"
SET WATER_FOAM "1"
SET VSYNC "0"
SET MAX_ANISOTROPY "3"
SET FULLSCREEN_v5 "2"
SET PreferMaximizedWindow "0"
SET FullscreenHeight "0"
SET FullscreenWidth "0"
SET WindowedHeight "768"
SET WindowedWidth "1024"
SET SOUND_ENABLED "1"
SET FOOTSTEPS_VOLUME "50.00000000"
SET FOOTSTEPS_ENABLED "1"
SET SPEAKER_SETUP "0"
SET BACKGROUND_AUDIO "0"
SET VO_VOLUME "70.00000000"
SET VO_ENABLED "1"
SET UI_VOLUME "70.00000000"
SET UI_ENABLED "1"
SET AMBIENT_VOLUME "70.00000000"
SET AMBIENT_ENABLED "1"
SET SFX_VOLUME "70.00000000"
SET SFX_ENABLED "1"
SET MUSIC_VOLUME "70.00000000"
SET MUSIC_ENABLED "1"
SET AUDIO_VOLUME "59.00000000"
SET AUDIO_ENABLED "1"
SET TooltipFilter "2"
SET TooltipNumOptions "2"
SET EffectsLookupViaBinarySearch "1"
SET Language.2 "en"
SET GraphicsDriver.7 "D3D11"
SET PatchDataPath "game:/GameData/"
SET CacheDataPath "machine:/Cache/"
SET GameCameraFirstPerson "0"
SET AcceptedEULAVersion "2"
SET DirectionalDamageIndictorVisibleInThirdPerson "0"
SET CameraFramingTransitionEnabled "1"
SET SkipPregameVideos "0"
SET HasPlayedPregameVideo "1"
SET RangedKillCamera "0"
SET PlayerKillCamera "1"
SET LastMonsterKillCamera "1"
SET MinFrameTime.2 "0.01000000"
SET ParticlesEnabled "1"
SET RequestedNumJobThreads "0"
SET RequestedNumWorkerThreads "0"
SET FreeUnusedGrannyFileSections.2 "0"
SET IsTrustedMachine "1"
SET RememberAccountName "1"
SET AccountName ""
SET LastRealm "NA Megaserver"
SET CustomUIScale "1.00000000"
SET UseCustomUIScale.2 "0"
SET RollDodgeDoubleTapEnabled "1"
SET RollDodgeDoubleTapTimeWindow.2 "185"
SET CameraZoomDistancesSynced "1"
SET SiegeCameraZoomDistance "6.00000000"
SET WeaponsOutCameraZoomDistance "2.00000000"
SET WeaponsSheathedCameraZoomDistance "2.00000000"
SET MaxNetworkWriteBuffer "10485760"
SET MaxNetworkReadBuffer "10485760"
SET MULTI_GPU_CHECK "1"
SET DisableFXPrecaching "1"
SET PreferExclusiveFullscreen "0"
SET MonsterTellsEnabled "1"

**Please make sure that their are no spaces or any extra lines at the bottom of this text as this sometimes causes other issues**

3. The third thing I would like you to do while you are already logged into your elderscrollsonline.com account is to please re-sign the terms of service agreement after adding your new "UserSettings.txt" file. These steps will ensure that you will no longer receive errors after you get the chance to log into the game! Now, if you are persistent enough, you can.. no. You WILL get into the game!

4. Now we can finally work on the original error!

So the biggest fix to this issue that has been documented is to click on the ESO shortcut and launch the game. Once in, add your information like you are logging in and copy (Crtl+C) your password. Wait no more than 8 seconds, quit and try again or as soon as it says login failed or the error occurs, hit alt and paste (Crtl+V) your password into the log in screen again and try logging in. Please keep in mind that it took some of our customers about 15-20 tries before they finally logged onto the server.

Basically what I'm asking you to do is to spam the log in screen until you get into the game. The issue has been narrowed down to not an account issue, but a log in issue. I believe that you will be able to get into the game this way until the next big patch or hotfix is pushed.

Please let me know if you have any further questions, comments of concerns please let me know and I will get back to you as soon as I can! Please also let me know how your progress with everything goes!

If you would like me to make this easier for you and to speed up the process of troubleshooting this problem, please enclose your telephone number and a timeframe in which you would like to be contacted in your reply to this email. Keep in mind that we are located in the US on the east coast in MD. If you are outside of the country, please provide the country code as well as your phone number so that I don't accidentally call you at an unreasonable hour.

Thank you for your continued interest and support!

"May your travels bring you to new and exciting adventures!"

GAME ON!!
(Name removed)
Tier 2 - The Elder Scrolls Online Support Team

Interesting that they are now recommending using the "Venithar" method.

Venithar · June 2014

xChewtoyx wrote: »

I would say they do have good customer service and have been getting regular emails from them about my 301 problem...it just isn't working.

Here is the latest one they sent me-
Thank you for contacting The Elder Scrolls Online Support team!

Allow me to introduce myself! Ahem. My name is (removed) and I am the most amazing Sorceress in all of the land and I'm here to help with my magic!! Well.. that's how it works in my head at least!

I summoned one of my dragons to find out who needed help and he burned this ticket number into the ground with his fire breath! His name is Ember and he begged me to help you out! The good new is that we found a fix for this error! The bad news? A couple of the troubleshooting steps may cause more issues.

The first thing I would like to do is apologize deeply for the miscommunication with my former agents. This fix would have been resolved so much quicker had the steps given to you been in the correct order. So from here, I am going to walk you through a couple of steps so that we can revert back to normal!

The second thing I would like you to to know is that sometimes when you delete the entire game folder (especially recently), this causes many more issues!

1. Please do yourself a favor and make sure you still have a game folder, it should be located here: (C:\Program Files (x86)\Zenimax Online\Launcher). If you do not see this folder in your C drive I would suggest that you go into your "control panel" and delete ESO. Once this has been done, Please search your computer for any/all ESO or Zenimaxonline related files and delete them. Their may also be some hidden files left lying around, you will need to go ahead an delete those as well.

Once everything has been deleted, you can log into your elderscrollsonline.com account and download the game again (please store this in your "C" drive). But no worries (removed)! I have some tricks that will speed this up for you! Once you get to the point where the launcher is in front of you, please click on the gear in the upper right hand side of the launcher and scroll down to "Maximum download speed" and change it to 5 mb. Once you have done that, you can press ctrl+alt+delete and head into the "programs" tab from the task manager. Once in that tab, please locate the Bethesda launcher and right click on it. Please then look for "set priority" and set that to "high". This will greatly speed up your download so that you can avoid having to wait for such a long time.

2. The fourth thing I would like you to do is to please replace the UserSettings.txt file. All you have to do is locate the elderscrollsonline folder then locate the "live" folder. Once in the live folder you will see a "Usersettings.txt" file. Please open that file and replace (copy/paste) the text in that file with the text provided below:

SET MouseRawInput "1"
SET MouseSensitivityFirstPerson "0.50000000"
SET MouseSensitivityThirdPerson "1.28999996"
SET MouseSmoothing "0"
SET InvertMouseWheel "1"
SET InvertMouseY "1"
SET InvertMouseX "1"
SET CachedRLREnabled "1"
SET CachedReflectionResolution "4"
SET CachedShadowFiltering "5"
SET ScreenshotFormat "BMP"
SET PregameGammaCheckEnabled "0"
SET HardwareCheckEnabled.2 "0"
SET SUB_SAMPLING "2"
SET REFLECTION_QUALITY_v3 "2"
SET PARTICLE_DENSITY "3"
SET HIGH_RESOLUTION_SHADOWS "1"
SET SHADOWS "4"
SET GAMMA_ADJUSTMENT "112"
SET VIEW_DISTANCE "1.69000006"
SET GPUSmoothingFrames "10"
SET MIP_LOAD_SKIP_LEVELS "0"
SET RAIN_WETNESS "1"
SET LENS_FLARE "1"
SET GOD_RAYS_v2 "1"
SET ANTI_ALIASING_v2 "1"
SET AMBIENT_OCCLUSION "1"
SET COLOR_GRADING_v1 "0"
SET BLOOM "1"
SET DEPTH_OF_FIELD "1"
SET COLOR_CORRECTION "1"
SET SOFT_ALPHA "1"
SET DISTORTION "1"
SET CHARACTER_LIGHTING "1"
SET DIFFUSE_2_MAPS "1"
SET DETAIL_MAPS "1"
SET NORMAL_MAPS "1"
SET SPECULAR_MAPS "1"
SET CLUTTER_2D "1"
SET SIMPLE_SHADERS "0"
SET WATER_FOAM "1"
SET VSYNC "0"
SET MAX_ANISOTROPY "3"
SET FULLSCREEN_v5 "2"
SET PreferMaximizedWindow "0"
SET FullscreenHeight "0"
SET FullscreenWidth "0"
SET WindowedHeight "768"
SET WindowedWidth "1024"
SET SOUND_ENABLED "1"
SET FOOTSTEPS_VOLUME "50.00000000"
SET FOOTSTEPS_ENABLED "1"
SET SPEAKER_SETUP "0"
SET BACKGROUND_AUDIO "0"
SET VO_VOLUME "70.00000000"
SET VO_ENABLED "1"
SET UI_VOLUME "70.00000000"
SET UI_ENABLED "1"
SET AMBIENT_VOLUME "70.00000000"
SET AMBIENT_ENABLED "1"
SET SFX_VOLUME "70.00000000"
SET SFX_ENABLED "1"
SET MUSIC_VOLUME "70.00000000"
SET MUSIC_ENABLED "1"
SET AUDIO_VOLUME "59.00000000"
SET AUDIO_ENABLED "1"
SET TooltipFilter "2"
SET TooltipNumOptions "2"
SET EffectsLookupViaBinarySearch "1"
SET Language.2 "en"
SET GraphicsDriver.7 "D3D11"
SET PatchDataPath "game:/GameData/"
SET CacheDataPath "machine:/Cache/"
SET GameCameraFirstPerson "0"
SET AcceptedEULAVersion "2"
SET DirectionalDamageIndictorVisibleInThirdPerson "0"
SET CameraFramingTransitionEnabled "1"
SET SkipPregameVideos "0"
SET HasPlayedPregameVideo "1"
SET RangedKillCamera "0"
SET PlayerKillCamera "1"
SET LastMonsterKillCamera "1"
SET MinFrameTime.2 "0.01000000"
SET ParticlesEnabled "1"
SET RequestedNumJobThreads "0"
SET RequestedNumWorkerThreads "0"
SET FreeUnusedGrannyFileSections.2 "0"
SET IsTrustedMachine "1"
SET RememberAccountName "1"
SET AccountName ""
SET LastRealm "NA Megaserver"
SET CustomUIScale "1.00000000"
SET UseCustomUIScale.2 "0"
SET RollDodgeDoubleTapEnabled "1"
SET RollDodgeDoubleTapTimeWindow.2 "185"
SET CameraZoomDistancesSynced "1"
SET SiegeCameraZoomDistance "6.00000000"
SET WeaponsOutCameraZoomDistance "2.00000000"
SET WeaponsSheathedCameraZoomDistance "2.00000000"
SET MaxNetworkWriteBuffer "10485760"
SET MaxNetworkReadBuffer "10485760"
SET MULTI_GPU_CHECK "1"
SET DisableFXPrecaching "1"
SET PreferExclusiveFullscreen "0"
SET MonsterTellsEnabled "1"

**Please make sure that their are no spaces or any extra lines at the bottom of this text as this sometimes causes other issues**

3. The third thing I would like you to do while you are already logged into your elderscrollsonline.com account is to please re-sign the terms of service agreement after adding your new "UserSettings.txt" file. These steps will ensure that you will no longer receive errors after you get the chance to log into the game! Now, if you are persistent enough, you can.. no. You WILL get into the game!

4. Now we can finally work on the original error!

So the biggest fix to this issue that has been documented is to click on the ESO shortcut and launch the game. Once in, add your information like you are logging in and copy (Crtl+C) your password. Wait no more than 8 seconds, quit and try again or as soon as it says login failed or the error occurs, hit alt and paste (Crtl+V) your password into the log in screen again and try logging in. Please keep in mind that it took some of our customers about 15-20 tries before they finally logged onto the server.

Basically what I'm asking you to do is to spam the log in screen until you get into the game. The issue has been narrowed down to not an account issue, but a log in issue. I believe that you will be able to get into the game this way until the next big patch or hotfix is pushed.

Please let me know if you have any further questions, comments of concerns please let me know and I will get back to you as soon as I can! Please also let me know how your progress with everything goes!

If you would like me to make this easier for you and to speed up the process of troubleshooting this problem, please enclose your telephone number and a timeframe in which you would like to be contacted in your reply to this email. Keep in mind that we are located in the US on the east coast in MD. If you are outside of the country, please provide the country code as well as your phone number so that I don't accidentally call you at an unreasonable hour.

Thank you for your continued interest and support!

"May your travels bring you to new and exciting adventures!"

GAME ON!!
(Name removed)
Tier 2 - The Elder Scrolls Online Support Team

Interesting that they are now recommending using the "Venithar" method.

I wouldn't call it a fix like they do, but it is better then nothing.

PS. Yay! I accomplished something

xChewtoyx · June 2014

Venithar wrote: »

I wouldn't call it a fix like they do, but it is better then nothing.

PS. Yay! I accomplished something

Hey I finally got my game working using your method so thanks a bunch.

xChewtoyx · June 2014

They should name a wayshrine after you or something

Kilmister · June 2014

Starshadw wrote: »

I will say I'm surprised that Zen doesn't seem to have 24/7 coverage for technical customer service. That's something a large, popular MMO game should have.

What about small unpopular ones?

Starshadw · June 2014

xChewtoyx wrote: »

I would say they do have good customer service and have been getting regular emails from them about my 301 problem...it just isn't working.

Then you must be lucky - I still have had no word from them since Friday. *sigh*

Scaraben · June 2014

Took me about 20-25 attempts, but Venithar's Method worked for me this evening.

ZOS_MichelleA · June 2014

Starshadw wrote: »

xChewtoyx wrote: »

I would say they do have good customer service and have been getting regular emails from them about my 301 problem...it just isn't working.

Then you must be lucky - I still have had no word from them since Friday. *sigh*

If you still haven't received a response, would you please give us the ticket number?

Heinzy · June 2014

Iorail wrote: »

Search for time out or 301 on this forums, there are plenty of threads about it and work arounds.

Yep work arounds are (play an alt on another mega server or wait till they restart the one you are bugged on )

Starshadw · June 2014

ZOS_MichelleA wrote: »

Starshadw wrote: »

xChewtoyx wrote: »

I would say they do have good customer service and have been getting regular emails from them about my 301 problem...it just isn't working.

Then you must be lucky - I still have had no word from them since Friday. *sigh*

If you still haven't received a response, would you please give us the ticket number?

Thanks @ZOS_MichelleA, I received one late Sunday evening - unfortunately, the suggestion was to try Venithar's method, which I'd already attempted (and which hadn't worked). Here's hoping that somehow, the server maintenance today might fix the problem. I'll know when I get home from work this afternoon.

Just sad and disappointed at not getting to play at all over the weekend.

Elf_Boy · June 2014

Yam_of_the_Center wrote: »

Same here, @Elf_boy. I don't really want to be a name-dropper or anything, but let's just say I'm on friendly terms with several leaders in each Alliance and, well, to be frank even know a Daedric Prince or two...

...

I blame the mer.

Your telling the Elf Boy you blame the Mer....