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Dev. Replies? Do they even read the forums?
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twev✭✭✭✭✭
✭✭communication in this game is the worst i have seen. There is no presence from the devs and the forum moderators seem to have absolutely no clue about the game. Any other mmo (even much smaller conerns) at least have one community manager who engages people one to one. ZOS just seem so distant and impersonal
The CM at the company that did DEFI had no idea how to play the game or how the game even worked, and the CM always and consistently told us the issues and problems we were having were being relayed tot he design and dev teams.
Then in some conversation with design and dev leader on Twitch we came to find out that most stuff had never been mentioned to him, and the few things he'd heard through the chain of communication were so completely wrong as to be useless.
I'm sure there are CMs that work very hard and diligently, and know the issues. But until I see 'Proof of Competence', I tend to be disinclined to believe that the chain exists or works in any way to better the game or even benefit the player-base/game-community interests as a going concern.
People in this thread have mentioned on several occasions how 'sure' they were that there was good communication up the chain of command. Many more of us have seen how borked that communication ends up when you pass it thru enough links.
And (excepting mountains and valleys) after all these years, there are still many people 'sure' that the world is flat.
Lets not even get into the issues resulting from devs who don't actually play the game they work on. There are too many instances where you can see devs discussing their game and getting all the facts wrong where even casual players could set them to right over and over.
Edit: Word change.
Thats what happens when it looks like you shredded the beta test result reports before you read them.Wintersage wrote: »
Yeah. I'm sure they all spend their fair share of time here. And now must be a paticularly painful time for them. I think they honestly had themselves convinced their game was going to be this huge smashing success. And now this...cjmarsh725b14_ESO wrote: »You'd be surprised what the devs are aware of and what they read up on.
Well. Assuming ZOS devs are reading, consider: When has silence on the part of a game company ever actually ended up working in gathering player loyalty?
Wait...did you guys get hacked, too?Edited by twev on June 10, 2014 2:02PMThe problem with society these days is that no one drinks from the skulls of their enemies anymore.1 -
ZOS_JessicaFolsomCommunity ManagerThe ESO developers do read these forums, as well as our fansites, the ESO sub-reddit, etc. They do post every now and then, but as a few of you have surmised, the Dev team's number one priority is working on the game, fixing issues, and addressing your concerns and suggestions. That's where we come in.
We have other teams, such as the Community Management team, Social Engagement team, and Customer Support, who provide the Dev team with player sentiment, hot topics, concerns, and issues on a daily basis. We (the Community team and Social Engagement team) are the ones who you will typically see posting here, on our official social media channels, and on fansites.
In short, we work hand-in-hand with the Dev team and are here to act as their voice to all of you, and yours back to them. We aren't always able to post as often as we might like to, but we are here, reading, listening, and making sure your concerns and suggestions are represented and get into the hands of those who can make changes happen.21 -
Phantax✭✭✭✭✭
✭ZOS_JessicaFolsom wrote: »The ESO developers do read these forums, as well as our fansites, the ESO sub-reddit, etc. They do post every now and then, but as a few of you have surmised, the Dev team's number one priority is working on the game, fixing issues, and addressing your concerns and suggestions. That's where we come in.
We have other teams, such as the Community Management team, Social Engagement team, and Customer Support, who provide the Dev team with player sentiment, hot topics, concerns, and issues on a daily basis. We (the Community team and Social Engagement team) are the ones who you will typically see posting here, on our official social media channels, and on fansites.
In short, we work hand-in-hand with the Dev team and are here to act as their voice to all of you, and yours back to them. We aren't always able to post as often as we might like to, but we are here, reading, listening, and making sure your concerns and suggestions are represented and get into the hands of those who can make changes happen.
Should have known Jess would be first to reply...lol
High Elf Sorcerer VR12 - Destro / Resto Staff
I'm a werewolf. If you vamps don't like it.... Bite me !
We're not retreating... we're advancing in a different direction !0 -
ZOS_JessicaFolsomCommunity ManagerRead entire threads? No.... Take the time to edit out anything they don't like? Yes...
Different teams, o_0.
(I really must know...how do you pronounce your name?)12 -
GreySix✭✭✭✭✭
✭ZOS_JessicaFolsom wrote: »The ESO developers do read these forums, as well as our fansites, the ESO sub-reddit, etc. They do post every now and then, but as a few of you have surmised, the Dev team's number one priority is working on the game, fixing issues, and addressing your concerns and suggestions. That's where we come in.
We have other teams, such as the Community Management team, Social Engagement team, and Customer Support, who provide the Dev team with player sentiment, hot topics, concerns, and issues on a daily basis. We (the Community team and Social Engagement team) are the ones who you will typically see posting here, on our official social media channels, and on fansites.
In short, we work hand-in-hand with the Dev team and are here to act as their voice to all of you, and yours back to them. We aren't always able to post as often as we might like to, but we are here, reading, listening, and making sure your concerns and suggestions are represented and get into the hands of those who can make changes happen.
Should have known Jess would be first to reply...lol
Because she's a Folsom. We're responsive that way. Crotchety Old Man Guild
"Hey you, get off my lawn!"0 -
AlexDougherty✭✭✭✭✭
✭✭Read entire threads? No.... Take the time to edit out anything they don't like? Yes...
Um, read the post just above yours, LoL o.OPeople believe what they either want to be true or what they are afraid is true!
Wizard's first rule
Passion rules reason
Wizard's third rule
Mind what people Do, not what they say, for actions betray a lie.
Wizard's fifth rule
Willfully turning aside from the truth is treason to one's self
Wizard's tenth rule0 -
They do post, but its impossible to find the posts because moderator copy/paste replies clutter up the forum with the same green symbol.0
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ZOS_JessicaFolsom wrote: »@Hatred871 - Do you know about our dev tracker?
Its just as cluttered. No offense to the community team, but it would be nice to have more visible separation between moderators and developers on the forums.0 -
Bigtuna✭✭✭ZOS_JessicaFolsom wrote: »The ESO developers do read these forums, as well as our fansites, the ESO sub-reddit, etc. They do post every now and then, but as a few of you have surmised, the Dev team's number one priority is working on the game, fixing issues, and addressing your concerns and suggestions. That's where we come in.
We have other teams, such as the Community Management team, Social Engagement team, and Customer Support, who provide the Dev team with player sentiment, hot topics, concerns, and issues on a daily basis. We (the Community team and Social Engagement team) are the ones who you will typically see posting here, on our official social media channels, and on fansites.
In short, we work hand-in-hand with the Dev team and are here to act as their voice to all of you, and yours back to them. We aren't always able to post as often as we might like to, but we are here, reading, listening, and making sure your concerns and suggestions are represented and get into the hands of those who can make changes happen.
+11 -
ZOS_JessicaFolsomCommunity ManagerIts just as cluttered. No offense to the community team, but it would be nice to have more visible separation between moderators and developers on the forums.
No offense taken. We agree, and are working on some changes to make it a bit easier to read.
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Darlgon✭✭✭✭✭
✭Aaaand Reddit deletes all posts deemed as negative towards the game so your only options for getting feedback through are here, Tamriel Foundry, or submitting tickets in-game. Either nothing is getting past the CMs here or management won't listen to players.
Tamriel Foundry mods delete negative feed back also. Or even edit the posts.Power level to CP160 in a week:
Where is the end game? You just played it.
Why don't I have 300+ skill points? Because you skipped content along the way.
Where is new content? Sigh.0 -
SantieClaws✭✭✭✭✭
✭✭✭✭✭You know if I worked hard at making this game I wouldn't come here and read much of this stuff either. It would be pretty demoralising. That isn't to say there are not an awful lot of valid points being made here but individual devs probably have little control over what the next content update will be or when housing will be added or the balance of VR levelling or what the next nerf will be.
It's a big machine and each dev is a small but very significant part. I think the issue is not the parts but maybe other aspects of the machine. Thinking about it marketing and accounts departments are usually to blame for most of the ills of this world.Shunrr's Skooma Oasis - The Movie. A housing video like no other ...
Find it here - https://youtube.com/user/wenxue2222
Clan Claws - now recruiting khajiit and like minded others for parties, fishing and other khajiit stuff. Contact this one for an invite.
PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!
https://www.imperialtradingcompany.eu/3 -
ZOS_JessicaFolsomCommunity ManagerTamriel Foundry mods delete negative feed back also. Or even edit the posts.
We can't speak to how they run their community, but keep in mind that there is a distinct difference between constructive negative feedback and non-constructive negative feedback. Most community managers frown upon the latter, since it is generally toxic and not at all helpful to anyone.
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GreySix✭✭✭✭✭
✭
Concur. Were I a developer, my choice would be to ask the moderators for a synopsis on the hot-button issues. I'd want the BLUF, especially regarding recommended viable fixes to said issues.wenxue2222b16_ESO wrote: »You know if I worked hard at making this game I wouldn't come here and read much of this stuff either.Crotchety Old Man Guild
"Hey you, get off my lawn!"2 -
Blud✭✭✭✭✭ZOS_JessicaFolsom wrote: »The ESO developers do read these forums, as well as our fansites, the ESO sub-reddit, etc. They do post every now and then, but as a few of you have surmised, the Dev team's number one priority is working on the game, fixing issues, and addressing your concerns and suggestions. That's where we come in.
We have other teams, such as the Community Management team, Social Engagement team, and Customer Support, who provide the Dev team with player sentiment, hot topics, concerns, and issues on a daily basis. We (the Community team and Social Engagement team) are the ones who you will typically see posting here, on our official social media channels, and on fansites.
In short, we work hand-in-hand with the Dev team and are here to act as their voice to all of you, and yours back to them. We aren't always able to post as often as we might like to, but we are here, reading, listening, and making sure your concerns and suggestions are represented and get into the hands of those who can make changes happen.
Thank you.
It must be a depressing job, if you let it get to you. Probably you have a healthy sense of humor and take a professional detachment.
I have my share of complaints, which I air here, but I'm still subbed and appreciate your hard work (and the devs).
Edited by Blud on June 10, 2014 2:57PM4 -
HandofBane✭✭✭✭ZOS_JessicaFolsom wrote: »Tamriel Foundry mods delete negative feed back also. Or even edit the posts.
We can't speak to how they run their community, but keep in mind that there is a distinct difference between constructive negative feedback and non-constructive negative feedback. Most community managers frown upon the latter, since it is generally toxic and not at all helpful to anyone.
Bear with me, here, but what about non-constructive "positive" feedback? Like the players who insist nothing is wrong, and complaints, whether clearly constructively stated or not, are all cases of the issue being the player not bugs/mechanics/etc issues? Is leaving that kind of thing around while punishing/silencing the negative posters any less toxic to the community, by its inherent implied sanctioning of maintaining an attitude that complaints of any kind are invalid?
While you folks may not have anything to do with other forums/communities, you do here, and this kind of thing does overflow here whenever complaints are raised, either constructive or otherwise.0 -
Mortosk✭✭✭✭ZOS_JessicaFolsom wrote: »The ESO developers do read these forums, as well as our fansites, the ESO sub-reddit, etc. They do post every now and then, but as a few of you have surmised, the Dev team's number one priority is working on the game, fixing issues, and addressing your concerns and suggestions. That's where we come in.
We have other teams, such as the Community Management team, Social Engagement team, and Customer Support, who provide the Dev team with player sentiment, hot topics, concerns, and issues on a daily basis. We (the Community team and Social Engagement team) are the ones who you will typically see posting here, on our official social media channels, and on fansites.
In short, we work hand-in-hand with the Dev team and are here to act as their voice to all of you, and yours back to them. We aren't always able to post as often as we might like to, but we are here, reading, listening, and making sure your concerns and suggestions are represented and get into the hands of those who can make changes happen.
You forgot the Templar low DPS assurance team, and they work so hard at what they do! You really should have mentioned them.
Edited by Mortosk on June 10, 2014 3:09PM"Now I stand, the lion before the lambs and they do not fear. They can not fear." --Arthas Menethil (aka, The Lich King)0 -
bruceb14_ESO5✭✭✭Thank you Jessica for all of the responses here. It is very much appreciated when these different discussions/issues come up in the Forum to see that they are heard.0 -
Cogo✭✭✭✭✭
✭Common guys! You MUST be at least ensured that Zenimax cares, the way they communicate with us.Oghur Hatemachine, Guild leader of The Nephilim - EU Megaserver
Orc Weapon Specialist and Warchief of the Ebonheart Pact - Trueflame Cyrodiil War Campaign
Guildsite: The Nephilim
"I don't agree with what you are saying, but I'll defend to the death your right to say it"
-Voltaire
"My build? Improvise, overcome and adapt!"1 -
GreySix✭✭✭✭✭
✭Just because they don't care, doesn't mean they don't understand.Crotchety Old Man Guild
"Hey you, get off my lawn!"1 -
Bromburak✭✭✭✭✭Aaaand Reddit deletes all posts deemed as negative towards the game so your only options for getting feedback through are here, Tamriel Foundry, or submitting tickets in-game. Either nothing is getting past the CMs here or management won't listen to players.
Tamriel Foundry mods delete negative feed back also. Or even edit the posts.
Dude, its a fansite!
And if people are not constructive or don't care about the TF forum rules it has consequences.
Beside this fact, many of the negative feed back is pure QQ trash and obvious not a fan at all, so why the heck would a fan site give them a platform for negative bull**** ?
You know, its not Zenimax , its a fan site and we don't have to discuss or justify everything because they are not our customers ... We are a community and having fun in Tamriel and we have forum rules.
If frustrated players have issues and hate for the game, tamriel foundry as a fan site is 100% the wrong place. Its common sense ...
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Maverick827✭✭✭✭✭
✭
I feel like this is a highly inifficient system. There are about a dozen (if not more) issues that have gone unacknowledged for months, both on these forums as well as in "road ahead" type press releases.ZOS_JessicaFolsom wrote: »The ESO developers do read these forums, as well as our fansites, the ESO sub-reddit, etc. They do post every now and then, but as a few of you have surmised, the Dev team's number one priority is working on the game, fixing issues, and addressing your concerns and suggestions. That's where we come in.
We have other teams, such as the Community Management team, Social Engagement team, and Customer Support, who provide the Dev team with player sentiment, hot topics, concerns, and issues on a daily basis. We (the Community team and Social Engagement team) are the ones who you will typically see posting here, on our official social media channels, and on fansites.
In short, we work hand-in-hand with the Dev team and are here to act as their voice to all of you, and yours back to them. We aren't always able to post as often as we might like to, but we are here, reading, listening, and making sure your concerns and suggestions are represented and get into the hands of those who can make changes happen.
Even issues that have been acknowledged were just given "fire and forget" comments/attention, when they really needed to be open, ongoing discussions. DKs in general would really have enjoyed a thread discussing the reasons why a single build was overperforming and soloing content that was not meant to be soloed, to avoid nerfs to the wrong things, but that's exactly what we ended up getting because there was no communication between players and developers at all.
I browse these forums a lot, and I have never once seen an official response to popular topics such as:- The high price of reallocating skills/attributes
- The poor state of stamina weapons
- Crafted items being inferior to dropped items
- Enchanting being extremely more difficult to level than other crafting skills
- Tedious inventory management
- Most if not all bosses are punishing to melee more than they are ranged
A few other topics, like heavy armor and Werewolf buffs, were given throwaway comments in the Reddit AMA and then never spoken of again. As a heavy armor werewolf at the time of the AMA, I've already leveled another character to veteran levels and started a third. Those comments feel like a lifetime ago.
Each player can't just sit around for a month waiting for the next "road ahead," hoping that Matt Firor mentions the issues that he or she cares about the most. Nor should they have to read patch notes like they're checking a lottery ticket for a winner. Changes should be discussed with players and ironed out with player's input.Edited by Maverick827 on June 10, 2014 4:01PM4 -
DireKit✭✭✭ZOS_JessicaFolsom wrote: »Tamriel Foundry mods delete negative feed back also. Or even edit the posts.
We can't speak to how they run their community, but keep in mind that there is a distinct difference between constructive negative feedback and non-constructive negative feedback. Most community managers frown upon the latter, since it is generally toxic and not at all helpful to anyone.
ME RAKASTAMME SINUA, JESSICA. 0 -
Lalai✭✭✭✭Devs most likely read the forums, but.. like most other games/software they are not the customer service people. There is almost always a go-between for the developers of any product/program and the customer base. These can be customer support folks or community reps.
As to bugs not getting fixed fast, or not seeing a fix for months.. I don't know how hard the bugs are to fix, I don't know the way in which they wrote their code, I don't know their priority, or how many people are being hit with said bug, how many are leaving because of said bug. There could be a perfectly valid reason for the bug being on the backburner for a few months.. and it could be that they're just bad at prioritizing. I'm not going to make assumptions there because I don't want to be one of those customers.. the ones I use to hate talking to in customer support because they wanted the impossible, and were almost always extremely rude.
They do listen, there are a good couple of instances that show directly that the community is being listened to. Whether you agree with the changes or not, or think they're only listening to the vocal minority.. well that's on you.. but they are listening. Even in their road ahead stuff.. they're adding some stuff they've never spoke about prior because the community wanted it (housing being a big one).Edited by Lalai on June 10, 2014 4:41PMFisher extraordinaire!
Send me your worms, crawlers, guts, and insect parts.
Templar Healer
Daggerfall Covenant, NA0 -
Darastix✭✭✭it would help if we had a comprehensive list stickied up top with known concerns/complaints from the community and any response a Dev has given about them, fore or against. SWG did this and it was far better for communication on both parties.2
