Forever loading screen, not in pvp

Vikova · May 2014

They updated the account and system maintenance to add two hours to it. Despite them saying the game is not affected, I really hope this is an authentication issue that will be resolved with account maintenance. If not, this is just getting silly. Asking for my DirectX info when I have been playing smoothly on Ultra settings since Early Access? Please.

Seravi · May 2014

Well if it were one or two players yeah maybe some glitch on the users side but hundreds with more posting it is on their side, not ours. I do hope it is related to the account maintenance. I can access my character in K Roost just fine. It is the ones in Stros M'Kai, Glenumbra and Deshaan that I cannot access.

LadyDestiny · May 2014

Same here. Started happening to me a few minutes ago. hHubby almost could not get out of cyrodiil. Took him four tries logging into the game.

CosmicRhapsody · May 2014

Well, I got a response filled with a few steps to "fix" this issue.

-Changing the UserSettings.txt (Which the CSR failed to provide the new changes to. Waiting on reply for that....)

-Running the game and the launcher in Windows XP Service pack 3 compatibility mode. (I figured okay, that could be a legitimate fix. It works in other games sometimes. Why not here? Will try it after the UserSettings.txt information is sent to me.)

This one however is the reason for my post because I am not sure WHAT this is supposed to do to fix the loading screen of doom. But maybe it'll help someone else...doubt it...but whatever.

Close the game, then change your keyboard settings to a different support language, run the game and set the controls to default then repeat back to your original keyboard settings.

Close the game,
Click Start, type intl.cpl in the Start Search box,
On KeyboardsandLanguage tab, click Change Keyboards, then click on Add,
Expand the language that you want. For example, expand French,
Expand keyboard list, click to select the French check box, and then click OK,
In the options, click View Layout to compare the layout with the actual keyboard,
In the default input language list, click French, and then click OK twice,
In the Regional and Language Options dialog box, click OK,
In your Windows task bar (next to you clock), mouse-over the EN icon and click on it and select the new language you just have set-up with the above steps.
Now run the game once more, then Press ESC and choose Controls, then Keybindings,
Now press X for default controls

So..yeah..that's what's happening with my "help" right now.

black-gryphonb14_ESO · May 2014

Oh good - I thought I was the only one. All my toons are in Stros M'Kai because it's the most convenient place for accessing vault and crafting stations. But because of this I can't do a damn thing - thought it was my internet connection - it passed with flying colors, did a repair but nothing needed fixing, and even rebooted the computer (1 with and 1 without add-ons) and still can't get in.
-
Going to guess it's a glitch with a stealthily applied 'fix' to help curb bots?

(posted this in a related thread: http://forums.elderscrollsonline.com/discussion/104303/why-can-t-i-log-in-to-my-character#latest)

Seravi · May 2014

I think their "help" dept is being over run with tickets because my reply to a ticket I sent in on this had nothing to do with the problem either.

rowdog · May 2014

I hadn't experienced this problem until today. First I had trouble getting into the Harborage to do my last main quest. I finished it, at the very end, I get sent back to the Harborage by a NPC but I got the eternal loading screen. Force quit and relog ... now I'm stuck in a room with no doors and no NPC. Sure I /bugged it but I came to whine since I can't play until a GM intervenes ... naw, things happen, I just hope they get to my ticket before too long.

Edit: by the time I logged in again, I was moved.

Vikova · May 2014

For many of us, the eternal loading screen is actually eternal - meaning it does not matter how many times you try to quit and relog, it is always an eternal loading screen before you even reach the character log in screen.

Seravi · May 2014

They moved my Deshaan character and I can now access all my characters that are in different areas. I am thinking Deshaan is still bugged like it was three days ago. Just glad I can access them. Well I can right now anyway.

Thanks Kendrick in CS.

Vikova · May 2014

Seravi wrote: »

They moved my Deshaan character and I can now access all my characters that are in different areas. I am thinking Deshaan is still bugged like it was three days ago. Just glad I can access them. Well I can right now anyway. Thanks Kendrick in CS.

Sadly, this would not help those of us that cannot even get to the character select screen. It is not character specific for us.

Vikova · May 2014

My friends are saying that the game is showing me as logged in, even though I am not. So the server apparently did not realize that I had to force quit when I did this morning when all of this started.

Vikova · May 2014

Is there a representative that can comment on this? Infinite loading screen before hitting character select, Customer Support's suggestions have not worked, and my friends say they see me online even though I had to force quit about six hours ago. Is there a way for someone to tell the server my account is not connected? Or is this a wait for server restart at weekly maintenance situation?

Tylur2237 · May 2014

I'm in the same boat, had to force quit about 5.5 hours ago, now cannot reach character select screen. Still not fixed for me either.

mj8411ub17_ESO · May 2014

6 hours later....I still get stuck in the infinite load screen, awaiting some miracle that allows me to get to character selection....

Medieval_Miss81 · May 2014

I can get to the character select screen, but it will not load my character that is in Stormhaven. I just get a loading screen until it times out and I get "unknown error".

Malathanor · May 2014

Same problem here.

I get an infinite load when going to the character select screen after being auto logged out earlier this morning.

mj8411ub17_ESO · May 2014

did you change your settings to minimum before loading character? might help...
At least you can get to character select screen...If I could get to character select screen I would be soooo happy

Vikova · May 2014

Yeah, if I could get to the select screen it would not be the end of the world - just log onto an alt or something maybe. But there is nothing more I can really do if I cannot get to the select screen. Not even an error number to look up, just infinite load.

Sihnfahl · May 2014

mj8411ub17_ESO wrote: »

did you change your settings to minimum before loading character? might help

Irrelevant. Also, try logging into the other Megaserver. Chances are you'll have no problems.

Handbone · May 2014

Also infinite load/unknown error on my veteran character.

CosmicRhapsody · May 2014

After still waiting for almost four hours for a reply about incomplete "help" from my CSR email. A friend of my asked me to see if I could log into his account on my computer. After getting the authorization code I was able to get pass the loading screen of death and see his character select screen.

However, I am still not able to do this to my own character. Which leads me to believe that whole "We're working on accounts and it won't effect gameplay" is total BS.

We tried to get him to log in to my account on his computer and I never received an authorization code email to give him. So he isn't able to even attempt to see if he can get in to my account.

I'm think that this post..

Saiden wrote: »

They updated the account and system maintenance to add two hours to it. Despite them saying the game is not affected, I really hope this is an authentication issue that will be resolved with account maintenance. If not, this is just getting silly. Asking for my DirectX info when I have been playing smoothly on Ultra settings since Early Access? Please.

....has the right idea about what just happened to A LOT of players.
I can log on to another account just find but the other person can't log in to mines (while still being able to log into his own).

Still trying to say its client side ZOS?

hammer_fella · May 2014

A few days ago my main was stuck in Deshaan. I was quite upset that I was forced to play as one of my alts for a couple days, but silly me, I didn't realize how lucky I was at the time, what with still being able to log-in and all.

The inaccessibility of the game has simply gotten ridiculous at this point, and I'm sorry to say that, despite being polite and typically quick to respond, support is generally completely useless and/or incompetent. After running through all the same-old client-side 101 troubleshooting, I just get shuffled off to "the next tier" of people waiting, which is basically the ZOS way of saying "you'll probably never hear from us again before we shadow fix this issue." Until then, I'll just take your continued silence to mean "we have absolutely no clue wtf we're doing and were hoping that you wouldn't notice so long as we played dumb about it."

For what it's worth: # 140528-018304

Alvar · May 2014

Having the same problem of sorts... four toons on 2 different accounts in the rift cannot log in, but a mule in deshaan and a mule in stonefalls can log in with no problem, every time. I did get one toon logged into the rift briefly, but was roll-back/booted to char select screen within 5 minutes.

Tried 3 different computers and 2 different internet connections with the same results. Zero pluggins on one of those computers.

Blackimar · May 2014

CosmicRhapsody wrote: »

A friend of my asked me to see if I could log into his account on my computer. After getting the authorization code I was able to get pass the loading screen of death and see his character select screen.

Thanks for testing that and more importantly posting that. It super narrows it down (to not me) and saves me all the wondering and testing stuff that I was already pretty sure was not it.

I suspected as much in that I was relatively sure I wasn't changing hardware while fighting a wisp and crashing to the new forever loading screen at login. But its always nice to have confirmation.

CosmicRhapsody · May 2014

@Blackimar‌ No problem! My friend is just as frustrated as I am. I've recently purchased the game while my friends have played Beta and Launch. I've been plagued with log-in problems left and right as well as in-game issues ever since 1.1.2.

All would be fine with me if customer service was A LOT better and majority of these fixes, responses and tests come from the customer..not the people who should be handling this stuff.

Thankfully when I started playing (pre-1.1.2) I didn't have nearly as many problems. Now though, my will to continue to pay to play this game with them is is waning.

Vikova · May 2014

On top of all the other evidence that you provided with your friend: my contacts list all see me in-game. The server thinks I am logged in, when I clearly am not. It has been this way since the sudden quit this morning. The client quit, but the server has thought I am online this entire time.

Blackimar · May 2014

@CosmicRhapsody Yeh I JUST got through the lost all my bankslots /gold / items bug with no response for weeks. Now this. I enjoy the game when it's working obviously or I wouldn't be here trying to fix this.

But yeh, its frustrating that I got that from you that saved me at least an hour of pain (and I'm sure only took you a few minutes to test) and got this from them.

We have received word of your game crashing, and not loading. I would like to sincerely apologize for the inconvenience, but we are currently unable to fulfill your request. At this time, we are undergoing system maintenance and will be unable to assist you until it has been completed. It deeply saddens us to hear that this is occurring. We expect to have all systems go by 3:30 PM EST at the latest. Fear not though, we will get back to you as soon as possible and do our best to resolve your issue. We cant thank you enough for your understanding.We greatly appreciate your patience in this matter!Thank you for your continued interest and support!

With no promised followup.

"It's not you its me" would have been more helpful. Then I could just wait for a solution as apposed to trying 4627336423 things.

CosmicRhapsody · May 2014

@Saiden You are also not alone in this. I asked my friend to check as well as we're in the same guild and he says that I'm also logged in. That I've still be logged in since this morning. Apparently, a lot of people in game thought I was ignoring them.

hammer_fella · May 2014

CosmicRhapsody wrote: »

@Saiden You are also not alone in this. I asked my friend to check as well as we're in the same guild and he says that I'm also logged in. That I've still be logged in since this morning. Apparently, a lot of people in game thought I was ignoring them.

I just confirmed this as well, apparently I'm still logged in and in Deshaan, although I haven't been able to even get to character select screen for 9 hours.

Blackimar · May 2014

Great.. I was getting my ass kicked by veteran dungeon wisps when I crashed. Now my shame is forever immortalized