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Compensation for those that have purchased more than 8 outfit slots?
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AScarlato✭✭✭✭✭
✭I believe in general that sales should be final at some point, but it wouldn't cost them money out of their pocket to throw some digital currency (crowns) at these people.
The original practice of 1500 per slot per character was egregiously greedy. If we were talking about something more fairly priced like a 1-time purchase of DLC at the time of release I would feel differently.
Someone who bought even 10 of these already gave quite a lot of money to them for just outfit slots. I acknowledge they are by no means required to do so, but from a customer perspective it doesn't hurt to return some number of crowns (like 500 per excess slot) for goodwill from what are likely your highest-spending players.Edited by AScarlato on January 20, 2026 8:35PM2 -
spartaxoxo✭✭✭✭✭
✭✭✭✭✭spartaxoxo wrote: »Elvenheart wrote: »They lowered the cost of bag space. Why is no one who paid the higher price asking for a refund now?
The difference is that you can still use the things that have been made free. I can still go play the Dark Brotherhood DLC regardless of price. People who purchased more slots now have merchandise, paid for with real money, that was rendered completely unusable.
That's why the devs said they are in discussions about what to do about it.
how are the slots unusable?
accountwide outfit slots' appearance is tied to character
Because any slots purchased after 10 won't function any longer. If you purchased 13 slots, only 10 of them were used and the other 3 are now completely nonfunctional. There are people who already maxed out all characters who gained nothing from the switch to account wide either.Edited by spartaxoxo on January 20, 2026 8:50PM1 -
Number_51✭✭✭✭✭It's not the same as DLCs going base game or things being given away. The prices change and things devalue over time. That's not what's happening here tho.
They're fundamentally changing a product so that people who have paid more - in some cases significantly more - get less. The price is still the same and is likely to remain the same, but some people have paid 1500 crowns and some 4500 or even more for exactly the same thing.
Nobody's really expecting a crown refund but something, maybe seals or one of the new currencies, to at least acknowledge the issue isn't unreasonable
The way this is set up, in terms of what you get (not what you paid), there is no possible way to get less. There is exactly one way to get nothing, which is to have the max number of characters allowed and max outfits slots on each already. In any other case you're getting more.
In terms of what was paid — yes, some people will have paid significantly more. Early adopter tax I guess I'd call it.
ETA: I think I misunderstood your use of "less". I took it to mean they're losing something, but you are correct in the literal sense. They are getting less than other users who paid less.Edited by Number_51 on January 20, 2026 9:06PM1 -
DenverRalphy✭✭✭✭✭
✭✭✭✭spartaxoxo wrote: »spartaxoxo wrote: »Elvenheart wrote: »They lowered the cost of bag space. Why is no one who paid the higher price asking for a refund now?
The difference is that you can still use the things that have been made free. I can still go play the Dark Brotherhood DLC regardless of price. People who purchased more slots now have merchandise, paid for with real money, that was rendered completely unusable.
That's why the devs said they are in discussions about what to do about it.
how are the slots unusable?
accountwide outfit slots' appearance is tied to character
Because any slots purchased after 10 won't function any longer. If you purchased 13 slots, only 10 of them were used and the other 3 are now completely nonfunctional. There are people who already maxed out all characters who gained nothing from the switch to account wide either.
If a player purchased 13 slots, they still benefit from the change from just 2 characters. That being said.. I'd be very curious to see how many players have purchased 200 total outfit slots.
Don't get me wrong.. I understand that there would be disappointment. But I also think compensation is asking a bit much. Outfit Change Tokens for every outfit slot purchased would be a suitable reward IMO.
Edited by DenverRalphy on January 20, 2026 9:49PM1 -
Kappachi✭✭✭✭✭when you buy something you accept that at that very moment you're getting the value you want out of it, this is typical of like any mmo in-game purchase that eventually becomes free, dlc, expansions, etc. do you think us who bought every dlc ever will get the full crown refund as they become base game too? You (the purchaser) got value out of the purchase and paid the agreed upon amount that you felt was fair at the time.0 -
spartaxoxo✭✭✭✭✭
✭✭✭✭✭DenverRalphy wrote: »spartaxoxo wrote: »spartaxoxo wrote: »Elvenheart wrote: »They lowered the cost of bag space. Why is no one who paid the higher price asking for a refund now?
The difference is that you can still use the things that have been made free. I can still go play the Dark Brotherhood DLC regardless of price. People who purchased more slots now have merchandise, paid for with real money, that was rendered completely unusable.
That's why the devs said they are in discussions about what to do about it.
how are the slots unusable?
accountwide outfit slots' appearance is tied to character
Because any slots purchased after 10 won't function any longer. If you purchased 13 slots, only 10 of them were used and the other 3 are now completely nonfunctional. There are people who already maxed out all characters who gained nothing from the switch to account wide either.
If a player purchased 13 slots, they still benefit from the change from just 2 characters. That being said.. I'd be very curious to see how many players have purchased 200 total outfit slots.
Don't get me wrong.. I understand that there would be disappointment. But I also think compensation is asking a bit much. Outfit Change Tokens for every outfit slot purchased would be a suitable reward IMO.
Your outfit token change idea is compensation. It's also the sort of thing I suspect they'll do. Compensation is appropriate in this case and they've already said they're discussing what they're going to do about it. Players comparing it to things that remain functional is what's bit much to me.
Just because a group of players who's purchases were rendered completely nonfunctional are given some sort of compensation, it doesn't mean they have to refund anything that's ever went on sale or dropped in price. That's what actually is a bit much. I don't understand all the issues towards players who want ZOS to do something after they've explicitly said they're looking into doing something.Edited by spartaxoxo on January 20, 2026 10:06PM2 -
DenverRalphy✭✭✭✭✭
✭✭✭✭spartaxoxo wrote: »DenverRalphy wrote: »spartaxoxo wrote: »spartaxoxo wrote: »Elvenheart wrote: »They lowered the cost of bag space. Why is no one who paid the higher price asking for a refund now?
The difference is that you can still use the things that have been made free. I can still go play the Dark Brotherhood DLC regardless of price. People who purchased more slots now have merchandise, paid for with real money, that was rendered completely unusable.
That's why the devs said they are in discussions about what to do about it.
how are the slots unusable?
accountwide outfit slots' appearance is tied to character
Because any slots purchased after 10 won't function any longer. If you purchased 13 slots, only 10 of them were used and the other 3 are now completely nonfunctional. There are people who already maxed out all characters who gained nothing from the switch to account wide either.
If a player purchased 13 slots, they still benefit from the change from just 2 characters. That being said.. I'd be very curious to see how many players have purchased 200 total outfit slots.
Don't get me wrong.. I understand that there would be disappointment. But I also think compensation is asking a bit much. Outfit Change Tokens for every outfit slot purchased would be a suitable reward IMO.
Your outfit token change idea is compensation.
True. But I meant it more as a kind loyalty gesture more than a compensation. I guess I just chose my words poorly.0 -
virtus753✭✭✭✭✭
✭✭✭✭✭It's not the same as DLCs going base game or things being given away. The prices change and things devalue over time. That's not what's happening here tho.
They're fundamentally changing a product so that people who have paid more - in some cases significantly more - get less. The price is still the same and is likely to remain the same, but some people have paid 1500 crowns and some 4500 or even more for exactly the same thing.
They're not changing the product. Outfit slots will work exactly as they currently do in terms of creating outfits and applying them on a per-character basis. (Clarifying that because I've seen some people under the impression that we can only have 10 outfits across our whole account after this change, which is not the case.) Access to those slots - and the value of each slot - is what's changing, and only then in some cases, not all. Access is not changing for people who 1) have already bought all 180 available outfit slots, or 2) have not bought any outfit slots, or 3) have only one character. People in those situations retain the same number of slots they currently have access to, until and unless they purchase more slots and/or make more characters.
You're right that this is not exactly the same as DLC becoming base game - because that DLC is losing all of its value, while outfit slots still retain some, since additional purchases beyond base game will still be required to get outfit slots beyond the one included free. ZOS isn't giving away all the slots for free unconditionally like they are with their DLC. It's now "each of your alts gets a free gift with purchase." Those additional purchases are still a required condition - there are now just a lot fewer of them to make if you have other characters you want more slots on. That's devaluation, just not as complete a devaluation as the DLC situation.
Those who bought the DLC becoming free are getting nothing, while those who didn't buy the DLC get the whole DLC free. Those who bought all possible outfit slots are getting nothing, while those who didn't buy any outfit slots are also getting nothing. Those who bought 1-8 outfit slots are getting something, provided they have more than one character, and those who buy outfit slots in the future will likewise see their purchases go further. But they'll still have to make said purchases.Edited by virtus753 on January 21, 2026 5:33AM0 -
spartaxoxo✭✭✭✭✭
✭✭✭✭✭Outfit slots will not work as they currently do. The move to account wide means there are non-functional outfit slots that the game will now completely delete/disregard. Objectively they had to change the code for them and acknowledged that this means some of their users will have purchased stuff that no longer works and there in discussions about what do about that aspect.0 -
DenverRalphy✭✭✭✭✭
✭✭✭✭spartaxoxo wrote: »Outfit slots will not work as they currently do. The move to account wide means there are non-functional outfit slots that the game will now completely delete/disregard. Objectively they had to change the code for them and acknowledged that this means some of their users will have purchased stuff that no longer works and there in discussions about what do about that aspect.
There has always been a 10 slot per character limit. So nobody's losing anything, and nothing stops working.
The only hangup is players who have purchased more than 9 slots total receive diminishing returns from the change to account wide slots.
ie.. 2 players with 2 characters each.- Player 1 purchased 12 slots total, and Player 2 purchased 4 total.
- After the change to account wide slots, Player 1 gains 6 slots (12 purchased plus the 2 freebies from each character = 14) for a total of 20. Player 2 gains 14 (4 purchased plus 2 freebies = 6) for a total of 20.
Neither player loses anything. Just one player realizes more benefit that the other due to diminishing returns. The worst it can get is if a player has purchased 9 slots on all 20 of their characters, and that would be zero benefit, zero gain.Edited by DenverRalphy on January 21, 2026 6:36AM1 -
spartaxoxo✭✭✭✭✭
✭✭✭✭✭DenverRalphy wrote: »spartaxoxo wrote: »Outfit slots will not work as they currently do. The move to account wide means there are non-functional outfit slots that the game will now completely delete/disregard. Objectively they had to change the code for them and acknowledged that this means some of their users will have purchased stuff that no longer works and there in discussions about what do about that aspect.
There has always been a 10 slot per character limit. So nobody's losing anything, and nothing stops working.
The only hangup is players who have purchased more than 9 slots total receive diminishing returns from the change to account wide slots.
ie.. 2 players with 2 characters each.- Player 1 purchased 12 slots total, and Player 2 purchased 4 total.
- After the change to account wide slots, Player 1 gains 6 slots (12 purchased plus the 2 freebies from each character = 14) for a total of 20. Player 2 gains 14 (4 purchased plus 2 freebies = 6) for a total of 20.
Neither player loses anything. Just one player realizes more benefit that the other due to diminishing returns. The worst it can get is if a player has purchased 9 slots on all 20 of their characters, and that would be zero benefit, zero gain.
Player 1 has two characters with 10 slots each. 10 slots are used. The other 10 are disregarded by the system. Because they paid for 20 slots as each slot was its own purchase. This is how it worked for purchase. This is how it's working on the backend.
They did not buy an account slot. They bought a character slot. It is different functionality to the one they paid for. Better in the long run, sure. But different nonetheless. The other 10 slots purchased will no longer serve any function.Edited by spartaxoxo on January 21, 2026 7:23AM0 -
DenverRalphy✭✭✭✭✭
✭✭✭✭spartaxoxo wrote: »DenverRalphy wrote: »spartaxoxo wrote: »Outfit slots will not work as they currently do. The move to account wide means there are non-functional outfit slots that the game will now completely delete/disregard. Objectively they had to change the code for them and acknowledged that this means some of their users will have purchased stuff that no longer works and there in discussions about what do about that aspect.
There has always been a 10 slot per character limit. So nobody's losing anything, and nothing stops working.
The only hangup is players who have purchased more than 9 slots total receive diminishing returns from the change to account wide slots.
ie.. 2 players with 2 characters each.- Player 1 purchased 12 slots total, and Player 2 purchased 4 total.
- After the change to account wide slots, Player 1 gains 6 slots (12 purchased plus the 2 freebies from each character = 14) for a total of 20. Player 2 gains 14 (4 purchased plus 2 freebies = 6) for a total of 20.
Neither player loses anything. Just one player realizes more benefit that the other due to diminishing returns. The worst it can get is if a player has purchased 9 slots on all 20 of their characters, and that would be zero benefit, zero gain.
Player 1 has two characters with 10 slots each. 10 slots are used. The other 10 are disregarded by the system. Because they paid for 20 slots as each slot was its own purchase. This is how it worked for purchase. This is how it's working on the backend.
They did not buy an account slot. They bought a character slot. It is different functionality to the one they paid for. Better in the long run, sure. But different nonetheless. The other 10 slots purchased will no longer serve any function.
If a player has 2 characters with 10 slots each, they have 20 slots total. After the change, the player still has 20 slots total. They didn't lose anything at all. They didn't gain either, but they still haven't lost anything.
(Incidentally, it would be 9 purchased each character for a total of 18, as each character comes with one already).0 -
frogthroat✭✭✭✭✭Methinks this was opened in jest. But real talk, you bought a digital item or service and used it. You got what you paid for. Even if it becomes free later on, you used the item or service during the time when it wasn't free.3 -
ApoAlaia✭✭✭✭✭
✭✭✭tl;dr: IMO framing in-game purchases as 'ownership' and expecting the conditions to remain immutable is setting oneself for disappointment.
I will be 'on the losing end' - from a certain point of view - as well when this change goes live however I don't frame any 'in-game purchases' as anything other than 'licensed entitlements'.
This is due to the fact that I don't have 'ownership' of anything in the game. Everything is just 'leased' from ZOS and the conditions of the 'lease' can be altered and/or the lease terminated - by them - at any time for any reason.
Conversely I can end the 'lease' myself at any time and for any reason as well.
Therefore I make 'in-game purchases' informed by the conditions at the time of 'licensing' with the knowledge that any 'value' I find in the proposition only applies to the present as those conditions are subjected to change.
Fortunately future changes to the conditions cannot apply retroactively; ZOS cannot 'travel back in time' and detract from/alter the value I have already derived from the use of those 'licensed entitlements'.
I understand that this 'framework' might not work for everyone, but it does work for me. Without it I would not be able to interact with any 'live service' at all.0 -
Techwolf_Lupindo✭✭✭Cooperharley wrote: »Let me ask you this:
If you purchase a shirt and it goes on sale 3 years later, do you go back for a refund?
It is not a sale. They are giving folks that bough 3 shirts 30 more shirts.
But the ones that bought 15 shirts get nothing.
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Ezhh✭✭✭✭✭
✭but it wouldn't be a horrible thing for ZOS to provide anyone that owns the DLC with the mount from the collectors edition upon going free to play, and providing anyone with the collectors edition a couple of crown crates related to that theme. It wouldn't cost anything to ZOS.
The rational isn't to motivate free stuff, the rational is to encourage people to purchase content without feeling like they should hold off in case it goes free to play in the near future.
I have to agree with this in all honesty, though for me it's more about the good feeling that comes with rewarding everyone when something is given away, instead of leaving those who have perhaps been most loyal feeling like they are left on the sidelines.
Requesting a refund isn't realistic. I recently bought every DLC that I was missing from the game because I don't want to rely on ESO+ anymore, and now it's very likely some of those will be given for free anyway, possibly before I even make use of them, but I don't expect a refund. What would be nice is some tiny thing, just so people in such situations feel acknowledged. And it shouldn't be something unique or with the same worth. It could be a stack of tripots for all I care. Just something to show everyone is included in the new benefits, whatever they may be.1 -
NotaDaedraWorshipper✭✭✭✭✭
✭✭✭✭✭spartaxoxo wrote: »Elvenheart wrote: »They lowered the cost of bag space. Why is no one who paid the higher price asking for a refund now?
The difference is that you can still use the things that have been made free. I can still go play the Dark Brotherhood DLC regardless of price. People who purchased more slots now have merchandise, paid for with real money, that was rendered completely unusable.
That's why the devs said they are in discussions about what to do about it.
how are the slots unusable?
accountwide outfit slots' appearance is tied to character
Because the max amount of account wide outfit slots will now be 8-10, but people may have bought way more than 10 outfit slots for their characters. For example, say someone has the max amount of characters, 20, and bought a single extra outfit slot for all of them, that is 10 slots they paid for with real money that will just vanish. Imagine if someone bought a full 9 outfit slots for all their characters. That is 180 slots, which equals to 270 000 crowns. Outfit slots aren't cheap.
So it makes sense people would want some manner of compensation for the loss.[Lie] Of course! I don't even worship Daedra!2
