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Bots are now masking themselves? Report no longer accessible

gardenia.ren67ub17_ESO
@ZOS_TristanK‌ , @ZOS_JessicaFolsom‌ FYI - Now we have an issue where when trying to report bots, we get a blank white screen and cannot report them. The blank screen doesn't seem to be appearing when targeting legitimate players. Relogging doesn't help this, so I think it's something on the botter's end that keeps them from being reportable and blocks our access to the help screen.

Any suggestions for us if we can't report them anymore?
  • beowulfsshield
    I had a similar problem yesterday, just figured I was bugged.
  • TheGrandAlliance
    TheGrandAlliance
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    Do it old school way: Try to remember the name of the bot and file a manual help request (report player). You may have to chase em around a bit for this to happen. I like to use teh clipboard and type things into the /s bar... cut/paste until I get all of them. Then I just do one massive report with all the bots as one report.

    IN fact reported a 10+ man bot army several hours go. Feels good to report:)

    Whether they get banned or not... hopfefuly so...
    Edited by TheGrandAlliance on May 15, 2014 1:00PM
    Indeed it is so...
  • ZOS_AmeliaR
    ZOS_AmeliaR
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    Thank you for bringing this to our attention. We're passing this along to the appropriate team to ensure the issue is investigated.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
  • ThePonzzz
    ThePonzzz
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    Windhelm was a mad house yesterday. A few GMs were should cleaning things up, but the moment they were gone, the army of Argonian bots was ridiculous.
  • Xnemesis
    Xnemesis
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    Why not make it so that after you delete and then reroll a character, you wont be able to create another one on the same account for 2-3 days.
  • KerinKor
    KerinKor
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    @ZOS_TristanK‌ , @ZOS_JessicaFolsom‌ FYI - Now we have an issue where when trying to report bots, we get a blank white screen and cannot report them. The blank screen doesn't seem to be appearing when targeting legitimate players. Relogging doesn't help this, so I think it's something on the botter's end that keeps them from being reportable and blocks our access to the help screen.

    Any suggestions for us if we can't report them anymore?
    Seems entirely implausible for the bots to affect the server or our game clients in the way you're implying.

    If you're referring to the while screen in the report dialog then I've seen that from time to time forever, it seems to be when the reporter can't connect to the report server.

    Edited by KerinKor on May 15, 2014 2:11PM
  • reggielee
    reggielee
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    yes, they are using something which makes it exceedingly hard to detect them, even if they are standing still and you are next to them. It can be done, i think they are making the targeting space very very small and you have to find the exact point with your mouse

    the great news that i take from this is that reporting is WORKING
    Mama always said the fastest way to a man's heart is through his chest.
  • TheGrandAlliance
    TheGrandAlliance
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    ...thats why I said just to do a manual report. Dont use the f key interface... instead goto the help page and enter in all relevant information.
    Indeed it is so...
  • Swampster
    Swampster
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    Xnemesis wrote: »
    Why not make it so that after you delete and then reroll a character, you wont be able to create another one on the same account for 2-3 days.

    I don't think it matters.. they're supposedly banning accounts not characters. It would appear to me by the shear numbers involved they (that's the botters) have found a way of spoofing accounts to the server and can create accounts/characters on demand...
    Edited by Swampster on May 15, 2014 2:20PM
    Swampriel - Nightblade (Archer Build) - Ebonheart Pact - Veteran
    Swampess - DragonKnight - Eboheart Pact - Lowbie Faceroller
  • twev
    twev
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    ...thats why I said just to do a manual report. Dont use the f key interface... instead goto the help page and enter in all relevant information.

    Would be fine, maybe, if the bots would just cooperate and stand still for a while so I could write the names down.
    The problem with society these days is that no one drinks from the skulls of their enemies anymore.
  • KerinKor
    KerinKor
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    ...thats why I said just to do a manual report. Dont use the f key interface... instead goto the help page and enter in all relevant information.
    ZOS have said such reports aren't useful, only reports from the reporter which reports on your location are useful for reporting bots. It was in a 'green' post some time last week.
  • ebunts14_ESO
    ebunts14_ESO
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    Xnemesis wrote: »
    Why not make it so that after you delete and then reroll a character, you wont be able to create another one on the same account for 2-3 days.

    Deleting a character does nothing to stop bots, Its the accounts that get banned. But most bots using stolen credit cards because people go to their sites to buy gold or items and bam, Your credit card is used for creating new account and botting.

    Not requiring the use of static ip is part of the issue to. Botters are able to mask their real ip otherwise.

    Edited by ebunts14_ESO on May 15, 2014 2:27PM
  • TheGrandAlliance
    TheGrandAlliance
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    KerinKor wrote: »
    ...thats why I said just to do a manual report. Dont use the f key interface... instead goto the help page and enter in all relevant information.
    ZOS have said such reports aren't useful, only reports from the reporter which reports on your location are useful for reporting bots. It was in a 'green' post some time last week.

    @KerinKor‌ Please provide evidence for your claim. I fail to see how reporting a name of a character, where they are, and what they are doing at the time isn't a "useful report".
    Edited by TheGrandAlliance on May 15, 2014 2:28PM
    Indeed it is so...
  • Tarwin
    Tarwin
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    Wow, this is insane how diabolical these drones are becoming

    Yet, they can't even think of a good name for their bots?
  • Xnemesis
    Xnemesis
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    Swampster wrote: »
    Xnemesis wrote: »
    Why not make it so that after you delete and then reroll a character, you wont be able to create another one on the same account for 2-3 days.

    I don't think it matters.. they're supposedly banning accounts not characters. It would appear to me by the shear numbers involved they (that's the botters) have found a way of spoofing accounts to the server and can create accounts/characters on demand...

    err if you have all 8 character slots filled and all 8 have done the once and done quest that gives a gold reward those characters are useless. So they have to delete and reroll so a new character can complete the quest. This is why you see an endless train of bots completing non combat quests in windhelm and coldharbor. They essentially create a character port in and complete the quest. Then they take the 250g reward and deposit into the bank. Then they delete the character and reroll. If you put a timer on the delete charcter feature you prevent them from making once and done characters. It is futile to report a character that is deleted from existence within a 3 minute window. I am not suggesting this because I believe that zos is only banning characters it is in an effort to rid atleast this form of botting and gold farming. Putting a 3 day timer on the delete character function would leave a minimal footprint for those that play the game legitimately. I believe this is a much better option then removing the quest rewards from some quests.
    Edited by Xnemesis on May 15, 2014 2:28PM
  • ijRoberts
    ijRoberts
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    Swampster wrote: »
    Xnemesis wrote: »
    Why not make it so that after you delete and then reroll a character, you wont be able to create another one on the same account for 2-3 days.

    I don't think it matters.. they're supposedly banning accounts not characters. It would appear to me by the shear numbers involved they (that's the botters) have found a way of spoofing accounts to the server and can create accounts/characters on demand...

    While this would be another fix that harms the legit players, it would stop the bot accounts that AREN'T being reported from repeatedly creating new characters for quest reward runs.

    2-3 days might be a bit extreme. Perhaps a few hours would be enough to deter botters (until they come up with their next scheme).
  • GreySix
    GreySix
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    Really thinking we're seeing one of two things at play:
    1. ZOS is overwhelmed, and the bots are simply out of control for the foreseeable future
    2. ZOS is fully aware, and they're preparing a "nuclear option" to annihilate as many bot accounts as possible in the near future
    Crotchety Old Man Guild

    "Hey you, get off my lawn!"
  • Xnemesis
    Xnemesis
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    ijRoberts wrote: »
    Swampster wrote: »
    Xnemesis wrote: »
    Why not make it so that after you delete and then reroll a character, you wont be able to create another one on the same account for 2-3 days.

    I don't think it matters.. they're supposedly banning accounts not characters. It would appear to me by the shear numbers involved they (that's the botters) have found a way of spoofing accounts to the server and can create accounts/characters on demand...

    While this would be another fix that harms the legit players, it would stop the bot accounts that AREN'T being reported from repeatedly creating new characters for quest reward runs.

    2-3 days might be a bit extreme. Perhaps a few hours would be enough to deter botters (until they come up with their next scheme).

    IMO you have 8 character slots, as a legit player you have no need to delete more than one toon every three days. And yes its just a fix until the next FOTM bot scam emerges
  • Milanna
    Milanna
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    GreySix wrote: »
    Really thinking we're seeing one of two things at play:
    1. ZOS is overwhelmed, and the bots are simply out of control for the foreseeable future
    2. ZOS is fully aware, and they're preparing a "nuclear option" to annihilate as many bot accounts as possible in the near future

    I would go with 1
    But maybe I´m just projecting, because I certainly feel overwhelmed :neutral_face:
    EU-server
    Mila the True (Aldmeri Dominion)
    Milanna the Cold-hearted (Aldmeri Dominion)
    Raphael the Cunning (Ebonheart Pact)

    NA-server
    Cassius Tanicius (Daggerfall Covenant)

    I just found garlic, you blood-suckers better stay clear
  • crislevin
    crislevin
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    ThePonzzz wrote: »
    Windhelm was a mad house yesterday. A few GMs were should cleaning things up, but the moment they were gone, the army of Argonian bots was ridiculous.
    Lol, manual handling is the most ineffective way of solving this problem, practically useless.
  • Xnemesis
    Xnemesis
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    crislevin wrote: »
    ThePonzzz wrote: »
    Windhelm was a mad house yesterday. A few GMs were should cleaning things up, but the moment they were gone, the army of Argonian bots was ridiculous.
    Lol, manual handling is the most ineffective way of solving this problem, practically useless.

    Makes for a good show and then when the GMs leave the bots will be back just implement the 3 day CD on the delete character function and call it a day.
  • TheGrandAlliance
    TheGrandAlliance
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    crislevin wrote: »
    |
    Lol, manual handling is the most ineffective way of solving this problem, practically useless.

    It is profitable though. Assuming a bot account costs 50USD... if a GM were to ban 2-3 accounts/day they would pay for their salary.


    Asssuming nothing gets refunded (as some on forums claim; without proof) of course...
    Edited by TheGrandAlliance on May 15, 2014 2:48PM
    Indeed it is so...
  • zhevon
    zhevon
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    KerinKor wrote: »
    ...thats why I said just to do a manual report. Dont use the f key interface... instead goto the help page and enter in all relevant information.
    ZOS have said such reports aren't useful, only reports from the reporter which reports on your location are useful for reporting bots. It was in a 'green' post some time last week.
    Why the hell doesn't ZoS have a central FAQ with all non-obvious info? Its almost impossible to find official info. This is kind of significant.

  • KerinKor
    KerinKor
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    KerinKor wrote: »
    ...thats why I said just to do a manual report. Dont use the f key interface... instead goto the help page and enter in all relevant information.
    ZOS have said such reports aren't useful, only reports from the reporter which reports on your location are useful for reporting bots. It was in a 'green' post some time last week.

    @KerinKor‌ Please provide evidence for your claim. I fail to see how reporting a name of a character, where they are, and what they are doing at the time isn't a "useful report".
    Can't be bothered, if you don't believe me then fine. The reason given was that only the Report dialog report will contain location information they want to identify where the bot is.

  • GreySix
    GreySix
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    zhevon wrote: »
    KerinKor wrote: »
    ...thats why I said just to do a manual report. Dont use the f key interface... instead goto the help page and enter in all relevant information.
    ZOS have said such reports aren't useful, only reports from the reporter which reports on your location are useful for reporting bots. It was in a 'green' post some time last week.
    Why the hell doesn't ZoS have a central FAQ with all non-obvious info? Its almost impossible to find official info. This is kind of significant.

    You didn't see that guidance clearly indicated in Subparagraph 56.3 of Annex 45, of Update Notes Special Instructions 1.033456.3? It was clearly visible in 3-point italics! What the heck is the matter with you??? :D
    Crotchety Old Man Guild

    "Hey you, get off my lawn!"
  • TheGrandAlliance
    TheGrandAlliance
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    KerinKor wrote: »
    Can't be bothered, if you don't believe me then fine. The reason given was that only the Report dialog report will contain location information they want to identify where the bot is.

    Having 5 stars doesn't mean your information is vaild. Nonetheless: A bot army that spends hours grinding in the same place can easily be found by the character who reports the location (if standing nearby). The player sending the report has a position... and if the bots are there it is easy to find them.

    FUrthermore they can simply check teh character's names that are reported, see what they are up to, and make a ban decision that way. They don't need all the information you "claim" to make a ban.


    Unless you can "prove" that mass reporting is "useless" then your 5 starts means nothing. Please do not provide false information to others on forums.
    Indeed it is so...
  • Kililin
    Kililin
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    GreySix wrote: »
    Really thinking we're seeing one of two things at play:
    1. ZOS is overwhelmed, and the bots are simply out of control for the foreseeable future
    2. ZOS is fully aware, and they're preparing a "nuclear option" to annihilate as many bot accounts as possible in the near future

    But the second option leaves lots of gold and wares in the economy, i do not think they will catch everything. Not even all bot accounts, much less the gold or wares they generated.
  • GreySix
    GreySix
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    Special hint for GMs: Bots tend to hover around Level 3, wear prison garb, group all in one place, move in lines with each other, and have names like "fheirfphiefhasf."

    Happy to help.
    Crotchety Old Man Guild

    "Hey you, get off my lawn!"
  • Gillysan
    Gillysan
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    GreySix wrote: »
    Special hint for GMs: Bots tend to hover around Level 3, wear prison garb, group all in one place, move in lines with each other, and have names like "fheirfphiefhasf."

    Happy to help.
    Maybe in the first couple weeks but this is no longer the case. I'm seeing real names now and also seeing gold seller mail from @somethingresemblingarealname.

  • Celysa
    Celysa
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    Gillysan wrote: »
    GreySix wrote: »
    Special hint for GMs: Bots tend to hover around Level 3, wear prison garb, group all in one place, move in lines with each other, and have names like "fheirfphiefhasf."

    Happy to help.
    Maybe in the first couple weeks but this is no longer the case. I'm seeing real names now and also seeing gold seller mail from @somethingresemblingarealname.

    Yep I sent a report yesterday since I am now seeing they have first and last names ie: rtiw dpkit

    I was thinking maybe to throw off a search for inappropriate names? I do agree this has gotten worse lately. I see them out in the open in all zones and alliances. :(
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