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Steam vs Standalone ESO Accounts

Kyip
Kyip
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Is there any way for someone who plays ESO via Steam to disconnect ESO from Steam, so they can play ESO via the standalone launcher? My trial group recently lost one of our best core players when his Steam account was suspended. I don't want to get into what happened there, but it was nothing to do with ESO. Also, I hope this doesn't fun afoul of the rule on discussing disciplinary actions since it was a Steam action, not an ESO action. Anyway, is there anything he can do to recover his ESO account, or is it unrecoverable since it is connected to the suspended Steam account?
Edited by ZOS_Icy on January 10, 2025 11:59AM
  • TaSheen
    TaSheen
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    @ZOS_Kevin. little help here please?
    ______________________________________________________

    "But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West

    PC NA, PC EU (non steam)- four accounts, many alts....
  • Wolfkeks
    Wolfkeks
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    If the account was created before one Tamriel your friend can use the standalone launcher.

    Did your friend already contact support? If so you can post his ticket Nr. and maybe @ZOS_Kevin or @ZOS_CouchTato can make sure it gets to the right place.

    Hope this gets resolved!
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  • Djennku
    Djennku
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    All you need to do is purchase the base game from the eso store and download the launcher iirc, but there is a support article on it I think.

    Otherwise you just download the launcher and just log in.
    Edited by Djennku on January 9, 2025 7:23AM
    @Djennku, PCNA.

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  • Trier_Sero
    Trier_Sero
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    You just need to buy basegame from eso store on your account, you don't need to download standalone launcher either, there is one in steam's files already.
  • davidtk
    davidtk
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    Steam version with Launcher folder
    35vjuspbwwtd.png
    Epic version with Launcher folder
    g0ucspn1s56i.png

    Both have Bethesda standalone launcher.
    As has been said. You need to buy the base game through ESO store to use your ID and password and play without Epic and Steam launcher. I play the Steam version this way, I have the base game and some chapters through ESO store and I can use my ID and password to play. I even had some chapters through Steam and as it's linked, I could access the steam chapter even though support said otherwise.
    Edited by davidtk on January 9, 2025 10:52AM
    Really sorry for my english
  • Shara_Wynn
    Shara_Wynn
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    I guess just appeal the ban.
    Edited by Shara_Wynn on January 9, 2025 11:02AM
    Alchemy says "Hi".
  • Dragonnord
    Dragonnord
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    If they got banned from Steam, I don't want to know what your friend did, as you need to do something really serious to be banned from Steam.

    I know, we're not talking about your friend being banned. Just saying...
     
  • ZOS_CouchTato
    @Kyip

    Your friend will need to submit a ticket for an unlink. However, I cannot guarantee that they will due to the suspension on Steam- your friend will need to reach out to Steam and resolve that first.
    Edited by ZOS_CouchTato on January 9, 2025 3:02PM
    Staff Post
  • Kyip
    Kyip
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    Thank you everyone for the information both here and in direct messages, I appreciate it.

    I'm passing a link for this thread and the direct message recommendations to him in discord.

    @ZOS_CouchTato thank you, it's good to hear advice from an admin, and I appreciate how your responses include direct links to ticket categories. It's super helpful. I got my mount from the Nvidia promotion with help from support after using the other ticket link you gave me earlier this week.
    Edited by Kyip on January 9, 2025 9:04PM
  • ZOS_CouchTato
    Happy to help!
    Staff Post
  • ZOS_Icy
    ZOS_Icy
    mod
    Greetings,

    This thread has been moved to the General Help section, as it is better suited there.

    Thank you for your understanding.
    Staff Post
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