Quest Status Bug

ZOS_GinaBruno · July 2023

Hi all, wanted to share an update on this issue. We know this bug has been frustrating and we have been making progress on pinpointing what’s causing it; we’ve found it frequently manifests itself after completing the Cyrodiil quest “Kill 20 Arcanists” or the Necrom quest “Tracing Shadows”, as many of you have noted.

At this time, the fix is appearing to be quite complex and unfortunately isn’t one that we’re able to hotfix. We are currently targeting to have this fixed with Update 39 launch and will keep you posted if this changes. Thanks for your patience and understanding here.

TemplarHealz · July 2023

ZOS_GinaBruno wrote: »

Hi all, wanted to share an update on this issue. We know this bug has been frustrating and we have been making progress on pinpointing what’s causing it; we’ve found it frequently manifests itself after completing the Cyrodiil quest “Kill 20 Arcanists” or the Necrom quest “Tracing Shadows”, as many of you have noted.

At this time, the fix is appearing to be quite complex and unfortunately isn’t one that we’re able to hotfix. We are currently targeting to have this fixed with Update 39 launch and will keep you posted if this changes. Thanks for your patience and understanding here.

OMG!! A staff member has actually responded. I'm wildly surprised and cannot believe this!!

So, all the players that have been bugged since June, will have to wait until September 22nd in order to play the game? What does ESO support plan on doing for all of the players that are unable to play? We just wait even though we paid for ESO+?

Is there any sort of "sorry" being planned from your team? This is a major bug, and it has been handled about as poorly as possible so far. I paid for ESO up-front, and now I'm being told that I'll be unable to progress my character for 4 out of 12 months. What gives?

Poss · July 2023

ZOS_GinaBruno wrote: »

Hi all, wanted to share an update on this issue. We know this bug has been frustrating and we have been making progress on pinpointing what’s causing it; we’ve found it frequently manifests itself after completing the Cyrodiil quest “Kill 20 Arcanists” or the Necrom quest “Tracing Shadows”, as many of you have noted.

At this time, the fix is appearing to be quite complex and unfortunately isn’t one that we’re able to hotfix. We are currently targeting to have this fixed with Update 39 launch and will keep you posted if this changes. Thanks for your patience and understanding here.

So it might be fixed in u39…

Not trying to sound rude but questing is a fundamental part of ESO. Aren’t these updates supposed to be rigorously tested to ensure that questing doesn’t break our entire pve progression? I now have to wait until at least September to start a dlc I paid for?

ZOS_GinaBruno · July 2023

TemplarHealz wrote: »

ZOS_GinaBruno wrote: »

Hi all, wanted to share an update on this issue. We know this bug has been frustrating and we have been making progress on pinpointing what’s causing it; we’ve found it frequently manifests itself after completing the Cyrodiil quest “Kill 20 Arcanists” or the Necrom quest “Tracing Shadows”, as many of you have noted.

At this time, the fix is appearing to be quite complex and unfortunately isn’t one that we’re able to hotfix. We are currently targeting to have this fixed with Update 39 launch and will keep you posted if this changes. Thanks for your patience and understanding here.

So, all the players that have been bugged since June, will have to wait until September 22nd in order to play the game?

Update 39 launches on August 21st for PC, in about 3 weeks. Understand it's not the most ideal timeframe, but it's not September 22nd (as a side note, did you see this date somewhere? If so, let us know so we can fix it).

Personofsecrets · July 2023

ZOS_GinaBruno wrote: »

TemplarHealz wrote: »

ZOS_GinaBruno wrote: »

Hi all, wanted to share an update on this issue. We know this bug has been frustrating and we have been making progress on pinpointing what’s causing it; we’ve found it frequently manifests itself after completing the Cyrodiil quest “Kill 20 Arcanists” or the Necrom quest “Tracing Shadows”, as many of you have noted.

At this time, the fix is appearing to be quite complex and unfortunately isn’t one that we’re able to hotfix. We are currently targeting to have this fixed with Update 39 launch and will keep you posted if this changes. Thanks for your patience and understanding here.

So, all the players that have been bugged since June, will have to wait until September 22nd in order to play the game?

Update 39 launches on August 21st for PC, in about 3 weeks. Understand it's not the most ideal timeframe, but it's not September 22nd (as a side note, did you see this date somewhere? If so, let us know so we can fix it).

We deserve Atmoran Guar Gina!

|H1:collectible:5850|h|h

NotoriousBTK · July 2023

I really hope we get some sort of compensation for this bug taking months to get fixed. Quests I've completed are not completed, which prevents me from doing things. Quests I haven't done are completed so now I can't do them when I want to, which is usually in the summer when I have more time to play. Now the bug won't be fixed until after Labour Day for console users.

Poss · July 2023

ZOS_GinaBruno wrote: »

Update 39 launches on August 21st for PC, in about 3 weeks. Understand it's not the most ideal timeframe, but it's not September 22nd (as a side note, did you see this date somewhere? If so, let us know so we can fix it).

Regardless of the exact date, we can argue about that all day but it’s not even confirmed to be fixed in u39. This bug was initially reported back in June and it’s taken all this time for us to receive a possible fix date.

The “kill arcanist” quest is still live, I had to scream at a guild member yesterday to delete the quest because he didn’t know it might break his game so it’s likely more and more people are being affected by this bug by the day. It baffles me that this bug isn’t being taken more seriously.

Colue · July 2023

ZOS_GinaBruno wrote: »

TemplarHealz wrote: »

ZOS_GinaBruno wrote: »

Hi all, wanted to share an update on this issue. We know this bug has been frustrating and we have been making progress on pinpointing what’s causing it; we’ve found it frequently manifests itself after completing the Cyrodiil quest “Kill 20 Arcanists” or the Necrom quest “Tracing Shadows”, as many of you have noted.

At this time, the fix is appearing to be quite complex and unfortunately isn’t one that we’re able to hotfix. We are currently targeting to have this fixed with Update 39 launch and will keep you posted if this changes. Thanks for your patience and understanding here.

So, all the players that have been bugged since June, will have to wait until September 22nd in order to play the game?

Update 39 launches on August 21st for PC, in about 3 weeks. Understand it's not the most ideal timeframe, but it's not September 22nd (as a side note, did you see this date somewhere? If so, let us know so we can fix it).

compensation is needed for us who have this bug that you all released and have ignored us on for a month before you even posted

czkevin36 · July 2023

So, according to the creation of the post, there are people for whom it has not worked since June 22, 2023. So the repair will take two months. Great.
The question is: What if the error cannot be corrected?

stuartx13 · July 2023

I hope this gets fixed soon.

RevJJ · July 2023

I’m glad I stopped paying for ESO+ a long time ago. I feel sorry for those who still pay a monthly fee to a company that ignores game breaking bugs for this long before acknowledging that they might not know how to fix it.

FluffyBird · July 2023

I'm glad I stopped playing after HI, but I'm actually sad that every time I check dev tracker I see that it was a good decision

MinaM · July 2023

Even if it's a bit vague, it's good to have a timeframe to know when the issue might be solved.

What I'm still wondering:
Will the map and questing will be set to normal again for the affected characters, and if so: will everything be reset to some point before the bug occurred (as in: all progress since the bug occurred will be lost), or am I safe to continue on my main for event quests, achievements, sticker book, antiquities etc.?

WhoRU · July 2023

czkevin36 wrote: »

So, according to the creation of the post, there are people for whom it has not worked since June 22, 2023. So the repair will take two months. Great.
The question is: What if the error cannot be corrected?

And the answer is "thank you for your patience"

s8nhimself · July 2023

fingers crossed, i hope the devs can figure it out as soon as possible

when i first posted here i attached a link to what i thought a similar case. i did some more finding and saw that the bug was fixed. maybe this can help the devs to backtrack and pinpoint the cause for what its worth

here's the complete discussion https://forums.elderscrollsonline.com/en/discussion/comment/5900239#Comment_5900239

Poss · July 2023

Does this mean it’s definitely 100% fixed in the new PTS patch???

Shadeous · July 2023

This is the latest PTS patch, can someone with an EU copy see if this fixes the bug?

StrangeRain · August 2023

Shadeous wrote: »

This is the latest PTS patch, can someone with an EU copy see if this fixes the bug?

Yes, i checked today on PTS with EU save copy and it fixed
It's a shame the game breaking bug exist for more than 2 months. It should be a hotfix

emilyhyoyeon · August 2023

I also checked and it's fixed. I can queue for PVP TOT as well so definitely fixed. THANK YOU DEVS!!!!!!!!!!!!!!!!!!

Drakho · August 2023

Sorry my ignorance but if its fixed in PTS, when will it be on live servers?

tomofhyrule · August 2023

Drakho wrote: »

Sorry my ignorance but if its fixed in PTS, when will it be on live servers?

Aug 21 for PC, Sept 5 for consoles

Sikon · August 2023

Where did you find this "Fix" Patchnote, which PTS Patch was it?

Edit: Found it, PTS Patchnotes v9.1.3

Drakho · August 2023

tomofhyrule wrote: »

Drakho wrote: »

Sorry my ignorance but if its fixed in PTS, when will it be on live servers?

Aug 21 for PC, Sept 5 for consoles

Thanks

HCOverdoze · August 2023

Almost 4 months by the time this “probably” gets fixed. I think we deserve a free Radiant Apex mount 😅

RevJJ · August 2023

HCOverdoze wrote: »

Almost 4 months by the time this “probably” gets fixed. I think we deserve a free Radiant Apex mount 😅

I think we deserve a company that respects their players and doesn’t apply a strategy of radio silence when a game-breaking bug is reported. But ZOS seems to disagree. So I doubt any kind of compensation will be given. Honestly the best strategy for those unable to play the Necrom questline due to this bug might be to try and get a refund.

loosej · August 2023

While I'm happy we're getting a fix, there's two things I'd like to point out:

The first post in this thread was on June 22. Fixing it on August 21 means this bug will have been around for two months. That is just too long for a bug that entirely breaks the game for some people. How about giving everyone affected two months of eso+ to compensate?
"Fixed an issue where the zone guide could show incorrect progression." - Seriously, you (talking to zos here, not Gina) are phrasing it like this to make it sound like a minor thing? The issue wasn't that the zone guide could show incorrect progression. The issue was that the game itself had no idea how far you had progressed, and that half the content became inaccessible. If zos' developers would get the same amount of resources as the pr/legal team that curates the patch notes, this might have been resolved much quicker and patch notes might become a whole lot shorter.

So like I said, happy we're getting a fix. But don't expect a thank you from me.

Howda · August 2023

PC EU since ~June
Game breaking
Unsubbed and do not play as my progress is limited. Cannot play ToT and sometimes cannot take Cyro Quests and all other things connected with zone completion.

Few chain replies but no solution. Is this still a thing for you all?

tomofhyrule · August 2023

Howda wrote: »

PC EU since ~June
Game breaking
Unsubbed and do not play as my progress is limited. Cannot play ToT and sometimes cannot take Cyro Quests and all other things connected with zone completion.

Few chain replies but no solution. Is this still a thing for you all?

It looks like there's a fix in the next update.

The patch note in 9.1.3 was a simple "Fixed an issue where the Zone Guide could show incorrect progression," but some of the posters here with affected EU characters said that that fixed the whole thing for them. I can't check myself because I only have NA.

Hopefullly that means that we'll all have our progress back on the 21st (5th for console). I know I've not really been playing anywhere near as much because of how disappointing this has been.

Howda · August 2023

tomofhyrule wrote: »

Howda wrote: »

PC EU since ~June
Game breaking
Unsubbed and do not play as my progress is limited. Cannot play ToT and sometimes cannot take Cyro Quests and all other things connected with zone completion.

Few chain replies but no solution. Is this still a thing for you all?

It looks like there's a fix in the next update.

The patch note in 9.1.3 was a simple "Fixed an issue where the Zone Guide could show incorrect progression," but some of the posters here with affected EU characters said that that fixed the whole thing for them. I can't check myself because I only have NA.

Hopefullly that means that we'll all have our progress back on the 21st (5th for console). I know I've not really been playing anywhere near as much because of how disappointing this has been.

I play since 2015 problem is from June, at least when I noticed. It's game breaking for me.

Shizzer · August 2023

ZOS_GinaBruno wrote: »

Hi all, wanted to share an update on this issue. We know this bug has been frustrating and we have been making progress on pinpointing what’s causing it; we’ve found it frequently manifests itself after completing the Cyrodiil quest “Kill 20 Arcanists” or the Necrom quest “Tracing Shadows”, as many of you have noted.

At this time, the fix is appearing to be quite complex and unfortunately isn’t one that we’re able to hotfix. We are currently targeting to have this fixed with Update 39 launch and will keep you posted if this changes. Thanks for your patience and understanding here.

Few months I think is plenty enough to fix game breaking bug that afffects players that much even if it means taking server down for few hours. It's not just some small inconvenience that happens from time to time rather than thing that stops progression and If you are purely into questing and don't care about other content in the game you can basically uninstall ESO. I really hope for some recompensation for the players especially after this much time have passed since the bug was reported.