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• PC/Mac: NA and EU megaservers for patch maintenance – June 8, 1:00AM EDT (5:00 UTC) - 12:00PM EDT (16:00 UTC)
• [IN PROGRESS] Xbox: NA and EU megaservers for patch maintenance – June 7, 10:00PM EDT (June 8, 2:00 UTC) - June 8, 12:00PM EDT (16:00 UTC)
• [IN PROGRESS] PlayStation®: NA and EU megaservers for patch maintenance – June 7, 10:00PM EDT (June 8, 2:00 UTC) - June 8, 12:00PM EDT (16:00 UTC)
Necrom on PS5: Missing Preorder and Deluxe CE Items
BalticBlues
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I ordered the "The Elder Scrolls Online Deluxe Collection: Necrom" in March.
As advertised, I received the Collector’s Edition digital items for all previous Chapters.
However, I did not receive any of the preorder and CE digital items for Necrom:
Missing preorder rewards:
EDIT: After a few hours, all missing items finally received in the mail.
Thank you!
https://www.elderscrollsonline.com/en-us/news/post/63499
Edited by BalticBlues on June 20, 2023 12:55PM As advertised, I received the Collector’s Edition digital items for all previous Chapters.
However, I did not receive any of the preorder and CE digital items for Necrom:
Missing preorder rewards:
- Sadrith Mora Formal Attire costume
- Apocryphal Bookwyrm pet
- ×1 Unfeathered crate
- ×3 Telvanni Peninsula treasure maps
- ×2 Experience scrolls (+100% for 1 hour)
- Hermitage Servitor mount
- Cipher's Eye Pocket Watcher pet
- Dark Lady's Headrest memento
- Knowledge Eater Armor outfit style
- Leaning / Sitting / Standing Scholar emotes
EDIT: After a few hours, all missing items finally received in the mail.
Thank you!
https://www.elderscrollsonline.com/en-us/news/post/63499
6
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LukosCreyden✭✭✭✭✭
✭✭yep. same.
silly me, thinking that something would go as planned!Struggling to find a new class to call home.Please send help.2 -
ZOS_GinaBrunoCommunity ManagerThanks! We are looking into this now.Gina Bruno
Principal Creator Engagement Manager
Dev Tracker | Service Alerts | ESO Twitter | My Twitter0 -
lillybit✭✭✭✭✭
✭✭Same here too. Thought we normally get a mail with the maps and stuff, so checked when there wasn't one and don't have anythingPS4 EU0 -
ZOS_GinaBrunoCommunity ManagerCould you all confirm you are on PS5 specifically? Also, which country are you in?
One other thing to try as well is to go to Settings/Users and Accounts/Account/Payments and Subscriptions/Game and App Services and then scroll down to The Elder Scrolls Online, then see what is listed there. Thank you!
Gina Bruno
Principal Creator Engagement Manager
Dev Tracker | Service Alerts | ESO Twitter | My Twitter0 -
LunaFlora✭✭✭✭✭
✭✭✭✭✭ZOS_GinaBruno wrote: »Could you all confirm you are on PS5 specifically? Also, which country are you in?
One other thing to try as well is to go to Settings/Users and Accounts/Account/Payments and Subscriptions/Game and App Services and then scroll down to The Elder Scrolls Online, then see what is listed there. Thank you!
i am also on ps5 and in the Netherlands.
Necrom isn't listed there even though i bought it in January. i made an arcanist and can access the new zones though.
miaow this is my forum signature! my name is Luna ( she/her ).
🌸*throws cherry blossom on you*🌸
"Eagles advance, traveler! And may the Green watch and keep you."
🦬🦌🐰
PlayStation EU is my primary server.
LunaFloraBlossom on PlayStation 5 and PC.
my main character is a Bosmer Warden named Greehnhart in-game, Greenie Florahart in full.
all characters on PS EU:- Luna Blossom, Bosmer Dragonknight.
- Dotty Greehnhart, Bosmer Sorcerer.
- Lía Greehnhart, Khajiit Nightblade.
- Lady Greehnhart, Altmer Templar. Lady is her name and title.
- Holly Blossom, Altmer Sorcerer.
- Sally Jadehart, Argonian Nightblade. Like a green salamander.
- Dorothy Pizzalover, Orc Warden. add pizzas to the game please.
- Greehnhart, Bosmer Warden.
- Lúcia Azurehart, imperial Necromancer. Azureblight, she has a Maarselok outfit.
- Bunny Rubyhart, Dunmer Nightblade.
- Wisteria Antheia, Khajiit Templar. blue hair like the wisteria.
- Cynthia Turquesa, Breton Warden.
- Rubyhart, Bosmer Nightblade.
- Hestia Rubyhart, Dunmer Dragonknight.
- Aurelia Cherryhart, Altmer Warden. Spriggan.
- Aurora Honey, Redguard Templar. Meridian cultist.
- Speaks-With-Blossom, Argonian Warden.
- Lulu Nightshade, Nord Necromancer.
- Lunetta Gleamblossom, Bosmer Arcanist. Ohmes Khajiit.
- Dianna Hyacinth, Altmer Arcanist. Maormer, water hyacinth.
Links to my Housing threads:Weapon Racks
https://forums.elderscrollsonline.com/en/discussion/692081/housing-request-weapon-racks-wishlist-with-pictures
Desks
https://forums.elderscrollsonline.com/en/discussion/691313/housing-request-more-desk-furnishings-please
Orc
https://forums.elderscrollsonline.com/en/discussion/687765/wishlist-for-orcish-furnishings
Music control
https://forums.elderscrollsonline.com/en/discussion/683673/request-for-housing-music-changer
Sanguine
https://forums.elderscrollsonline.com/en/discussion/679400/housing-sanguine-furnishings-from-west-solstice-please
Statues
https://forums.elderscrollsonline.com/en/discussion/691652/housing-statues-from-zones-as-furnishings-please
Links to my Fashion threads:Tassets and Loincloths
https://forums.elderscrollsonline.com/en/discussion/650919/list-of-outfit-styles-without-tassets-and-loincloths-will-try-to-update
Outfit System refresh
https://forums.elderscrollsonline.com/en/discussion/690938/lunas-outfit-system-improvements-request-thread
Dye Stamps
https://forums.elderscrollsonline.com/en/discussion/688775/please-let-us-collect-the-dye-stamp-exclusive-dyes-outfit-system-request
Unavailable Styles
https://forums.elderscrollsonline.com/en/discussion/686841/please-release-all-unavailable-outfit-styles-for-outfits0 -
LukosCreyden✭✭✭✭✭
✭✭@ZOS_GinaBruno Am on PS5, EU server. UK.
Seems like everyone I've asked is having the same issue. Not seeing Necrom listed under the settings you mentioned. I am seeing "Magma Zone", with collector's edition, pre-purchase, preorder, upgrade tracking and zone content listed though.Struggling to find a new class to call home.Please send help.0 -
nbksaske✭✭✭ZOS_GinaBruno wrote: »Could you all confirm you are on PS5 specifically? Also, which country are you in?
One other thing to try as well is to go to Settings/Users and Accounts/Account/Payments and Subscriptions/Game and App Services and then scroll down to The Elder Scrolls Online, then see what is listed there. Thank you!
Ps5 EU, UK. Purchased necrom deluxe yesterday, checked Game and App Services and the only thing that could be necrom is "Magma upgrade/Magma Zone/Magma PreOrder? Restored licenses aswell, same issue.0 -
ZOS_GinaBrunoCommunity ManagerThanks for the info, all. Could we also get your PSN ID? Thank you!Gina Bruno
Principal Creator Engagement Manager
Dev Tracker | Service Alerts | ESO Twitter | My Twitter0 -
whoohoo94✭✭Same issue. PS5 EU server, Australia. Preordered the deluxe upgrade. Necrom not listed but have a number of addons named "Magma".0 -
BalticBlues✭✭✭✭✭
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+1, PS5, Germany, PSN: BalticBlues.Necrom isn't listed there even though i bought it in January. i made an arcanist and can access the new zones though.
I also see no Necrom entry in App Services - The Elder Scrolls Online.
However, I can create an Arcanist and enter the new zone.
Edited by BalticBlues on June 20, 2023 10:27AM0 -
nbksaske✭✭✭ZOS_GinaBruno wrote: »Thanks for the info, all. Could we also get your PSN ID? Thank you!
PSN : nbksAske0 -
LukosCreyden✭✭✭✭✭
✭✭@ZOS_GinaBruno Lukos_CreydenStruggling to find a new class to call home.Please send help.0 -
whoohoo94✭✭ZOS_GinaBruno wrote: »Thanks for the info, all. Could we also get your PSN ID? Thank you!
TheAsh_940 -
LunaFlora✭✭✭✭✭
✭✭✭✭✭ZOS_GinaBruno wrote: »Thanks for the info, all. Could we also get your PSN ID? Thank you!
LunaLolaBlossommiaow this is my forum signature! my name is Luna ( she/her ).
🌸*throws cherry blossom on you*🌸
"Eagles advance, traveler! And may the Green watch and keep you."
🦬🦌🐰
PlayStation EU is my primary server.
LunaFloraBlossom on PlayStation 5 and PC.
my main character is a Bosmer Warden named Greehnhart in-game, Greenie Florahart in full.
all characters on PS EU:- Luna Blossom, Bosmer Dragonknight.
- Dotty Greehnhart, Bosmer Sorcerer.
- Lía Greehnhart, Khajiit Nightblade.
- Lady Greehnhart, Altmer Templar. Lady is her name and title.
- Holly Blossom, Altmer Sorcerer.
- Sally Jadehart, Argonian Nightblade. Like a green salamander.
- Dorothy Pizzalover, Orc Warden. add pizzas to the game please.
- Greehnhart, Bosmer Warden.
- Lúcia Azurehart, imperial Necromancer. Azureblight, she has a Maarselok outfit.
- Bunny Rubyhart, Dunmer Nightblade.
- Wisteria Antheia, Khajiit Templar. blue hair like the wisteria.
- Cynthia Turquesa, Breton Warden.
- Rubyhart, Bosmer Nightblade.
- Hestia Rubyhart, Dunmer Dragonknight.
- Aurelia Cherryhart, Altmer Warden. Spriggan.
- Aurora Honey, Redguard Templar. Meridian cultist.
- Speaks-With-Blossom, Argonian Warden.
- Lulu Nightshade, Nord Necromancer.
- Lunetta Gleamblossom, Bosmer Arcanist. Ohmes Khajiit.
- Dianna Hyacinth, Altmer Arcanist. Maormer, water hyacinth.
Links to my Housing threads:Weapon Racks
https://forums.elderscrollsonline.com/en/discussion/692081/housing-request-weapon-racks-wishlist-with-pictures
Desks
https://forums.elderscrollsonline.com/en/discussion/691313/housing-request-more-desk-furnishings-please
Orc
https://forums.elderscrollsonline.com/en/discussion/687765/wishlist-for-orcish-furnishings
Music control
https://forums.elderscrollsonline.com/en/discussion/683673/request-for-housing-music-changer
Sanguine
https://forums.elderscrollsonline.com/en/discussion/679400/housing-sanguine-furnishings-from-west-solstice-please
Statues
https://forums.elderscrollsonline.com/en/discussion/691652/housing-statues-from-zones-as-furnishings-please
Links to my Fashion threads:Tassets and Loincloths
https://forums.elderscrollsonline.com/en/discussion/650919/list-of-outfit-styles-without-tassets-and-loincloths-will-try-to-update
Outfit System refresh
https://forums.elderscrollsonline.com/en/discussion/690938/lunas-outfit-system-improvements-request-thread
Dye Stamps
https://forums.elderscrollsonline.com/en/discussion/688775/please-let-us-collect-the-dye-stamp-exclusive-dyes-outfit-system-request
Unavailable Styles
https://forums.elderscrollsonline.com/en/discussion/686841/please-release-all-unavailable-outfit-styles-for-outfits0 -
seps42✭✭Seppi42, ps5 na, in us, can enter necrom, create arcanist, got new slot. Also did not get deluxe rewards. Nothing for necrom in app services. Do have magma listings with dates I pre ordered necrom and some with today's date.Edited by seps42 on June 20, 2023 10:32AM1
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ZOS_GinaBrunoCommunity ManagerThanks everyone! Appreciate the info and patience here. We're actively investigating this and will let you know if we need anything further.Gina Bruno
Principal Creator Engagement Manager
Dev Tracker | Service Alerts | ESO Twitter | My Twitter1 -
MAEK✭✭✭✭I'm having the same issue, though I didn't even get the collector's edition items from previous years.
I'm on PS5, EU server, PSN is frogqueen, location is Sweden. I also don't have Necrom listed in the game and app services, but I do have the magma listings.0 -
msetten✭✭✭✭✭I also have the same issue: msetten on PS5.
But I also got a report from a guild member who is on PS4 who also didn't receive the pre order bonuses.0 -
SerafinaWaterstar✭✭✭✭✭
✭✭Same. PS EU on PS5
Checked and have nothing for Necrom but have:
Magma Pre-purchase Content
Start 31/05/2023
Magma Collector’s Edition
Start 20/06/2023
Magma PreOrder
Start 20/06/2023
Magma Upgrade Tracking
Start 31/05/2023
Magma Zone Content
Start 31/05/2023
Can access new character slots & Arcanist (not yet tried to access zone)
PSN HallothielEdited by SerafinaWaterstar on June 20, 2023 12:01PM0 -
LukosCreyden✭✭✭✭✭
✭✭@ZOS_GinaBruno trying to restore licenses ends with a "Can't restore licenses. The Elder Scrolls Online: Necrom."
Despite this, I can still play an Arcanist and travel to the new zone.Struggling to find a new class to call home.Please send help.0 -
Jinxxy85✭✭✭My items finally pinged through, but only once I made and started the tutorial on a new character on ps5 EU.1 -
redlink1979✭✭✭✭✭
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@BalticBlues Did you received all the digital rewards (mount, pet, etc)?BalticBlues wrote: »All missing items finally received in the mail.
Thank you!
So it's fixed @ZOS_GinaBruno ?"Sweet Mother, sweet Mother, send your child unto me, for the sins of the unworthy must be baptized in blood and fear"- Sons of the Night Mother | VforVendetta | Grownups Gaming EU | English Elders [PS][EU] 2500 CP
- Daggerfall's Mightiest | Eternal Champions | Legacy | Tamriel Melting Pot [PS][NA] 2300 CP
- SweetTrolls | Spring Rose | Daggerfall Royal Legion | Tinnitus Delux [PC][EU] 2525 CP
- Bacon Rats | Silverlight Brotherhood | Canis Root Tea Party | Vincula Doloris [PC][NA] 2300 CP
0 -
LukosCreyden✭✭✭✭✭
✭✭Edited by LukosCreyden on June 20, 2023 1:22PMStruggling to find a new class to call home.Please send help.1 -
BalticBlues✭✭✭✭✭
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Yes, I received everything.redlink1979 wrote: »@BalticBlues Did you received all the digital rewards (mount, pet, etc)?
Having purchased "The Elder Scrolls Online Deluxe Collection: Necrom",
I now also received 3 Necrom entries in The Elder Scrolls Online - App Services:- Necrom Deluxe Content
- Necrom Preorder Content
- Necrom Update
Edited by BalticBlues on June 20, 2023 1:34PM1
