Necrom on PS5: Missing Preorder and Deluxe CE Items

BalticBlues

I ordered the "The Elder Scrolls Online Deluxe Collection: Necrom" in March.
As advertised, I received the Collector’s Edition digital items for all previous Chapters.
However, I did not receive any of the preorder and CE digital items for Necrom:

Missing preorder rewards:

• Sadrith Mora Formal Attire costume
• Apocryphal Bookwyrm pet
• ×1 Unfeathered crate
• ×3 Telvanni Peninsula treasure maps
• ×2 Experience scrolls (+100% for 1 hour)

Missing CE digital rewards:

• Hermitage Servitor mount
• Cipher's Eye Pocket Watcher pet
• Dark Lady's Headrest memento
• Knowledge Eater Armor outfit style
• Leaning / Sitting / Standing Scholar emotes

EDIT: After a few hours, all missing items finally received in the mail.
Thank you!


https://www.elderscrollsonline.com/en-us/news/post/63499

LukosCreyden

yep. same.
silly me, thinking that something would go as planned!

ZOS_GinaBruno

Thanks! We are looking into this now.

lillybit

Same here too. Thought we normally get a mail with the maps and stuff, so checked when there wasn't one and don't have anything

ZOS_GinaBruno

Could you all confirm you are on PS5 specifically? Also, which country are you in?

One other thing to try as well is to go to Settings/Users and Accounts/Account/Payments and Subscriptions/Game and App Services and then scroll down to The Elder Scrolls Online, then see what is listed there. Thank you!

LunaFlora

ZOS_GinaBruno wrote: »

Could you all confirm you are on PS5 specifically? Also, which country are you in?

One other thing to try as well is to go to Settings/Users and Accounts/Account/Payments and Subscriptions/Game and App Services and then scroll down to The Elder Scrolls Online, then see what is listed there. Thank you!

i am also on ps5 and in the Netherlands.

Necrom isn't listed there even though i bought it in January. i made an arcanist and can access the new zones though.

LukosCreyden

@ZOS_GinaBruno Am on PS5, EU server. UK.

Seems like everyone I've asked is having the same issue. Not seeing Necrom listed under the settings you mentioned. I am seeing "Magma Zone", with collector's edition, pre-purchase, preorder, upgrade tracking and zone content listed though.

nbksaske

ZOS_GinaBruno wrote: »

Could you all confirm you are on PS5 specifically? Also, which country are you in?

One other thing to try as well is to go to Settings/Users and Accounts/Account/Payments and Subscriptions/Game and App Services and then scroll down to The Elder Scrolls Online, then see what is listed there. Thank you!

Ps5 EU, UK. Purchased necrom deluxe yesterday, checked Game and App Services and the only thing that could be necrom is "Magma upgrade/Magma Zone/Magma PreOrder? Restored licenses aswell, same issue.

ZOS_GinaBruno

Thanks for the info, all. Could we also get your PSN ID? Thank you!

Mirrrr

Ps5 eu The Netherlands. Same issue

whoohoo94

Same issue. PS5 EU server, Australia. Preordered the deluxe upgrade. Necrom not listed but have a number of addons named "Magma".

BalticBlues

LunaFlora wrote: »

Necrom isn't listed there even though i bought it in January. i made an arcanist and can access the new zones though.

+1, PS5, Germany, PSN: BalticBlues.
I also see no Necrom entry in App Services - The Elder Scrolls Online.
However, I can create an Arcanist and enter the new zone.

nbksaske

ZOS_GinaBruno wrote: »

Thanks for the info, all. Could we also get your PSN ID? Thank you!

PSN : nbksAske

LukosCreyden

@ZOS_GinaBruno Lukos_Creyden

whoohoo94

ZOS_GinaBruno wrote: »

Thanks for the info, all. Could we also get your PSN ID? Thank you!

TheAsh_94

LunaFlora

ZOS_GinaBruno wrote: »

Thanks for the info, all. Could we also get your PSN ID? Thank you!

LunaLolaBlossom

seps42

Seppi42, ps5 na, in us, can enter necrom, create arcanist, got new slot. Also did not get deluxe rewards. Nothing for necrom in app services. Do have magma listings with dates I pre ordered necrom and some with today's date.

Lissiexx

PS5 - same issue
Location-UK

ZOS_GinaBruno

Thanks everyone! Appreciate the info and patience here. We're actively investigating this and will let you know if we need anything further.

MAEK

I'm having the same issue, though I didn't even get the collector's edition items from previous years.

I'm on PS5, EU server, PSN is frogqueen, location is Sweden. I also don't have Necrom listed in the game and app services, but I do have the magma listings.

msetten

I also have the same issue: msetten on PS5.
But I also got a report from a guild member who is on PS4 who also didn't receive the pre order bonuses.

msetten

The ID of the person on PS4 is AimsTKD.

ShIm_ShImMeR

Same issue.

Platform: PS5
Location: UK
ID: shim_shimmer

SerafinaWaterstar

Same. PS EU on PS5

Checked and have nothing for Necrom but have:

Magma Pre-purchase Content
Start 31/05/2023

Magma Collector’s Edition
Start 20/06/2023

Magma PreOrder
Start 20/06/2023

Magma Upgrade Tracking
Start 31/05/2023

Magma Zone Content
Start 31/05/2023

Can access new character slots & Arcanist (not yet tried to access zone)

PSN Hallothiel

Anne13

Same ps5 England
Psn Moisty-_0

LukosCreyden

@ZOS_GinaBruno trying to restore licenses ends with a "Can't restore licenses. The Elder Scrolls Online: Necrom."

Despite this, I can still play an Arcanist and travel to the new zone.

Jinxxy85

My items finally pinged through, but only once I made and started the tutorial on a new character on ps5 EU.

BalticBlues

All missing items finally received in the mail.
Thank you!

redlink1979

BalticBlues wrote: »

All missing items finally received in the mail.
Thank you!

@BalticBlues Did you received all the digital rewards (mount, pet, etc)?
So it's fixed @ZOS_GinaBruno ?

LukosCreyden

@redlink1979 not for me it ain't

EDIT: nvm. relogging fixed it.

BalticBlues

redlink1979 wrote: »

@BalticBlues Did you received all the digital rewards (mount, pet, etc)?

Yes, I received everything.

Having purchased "The Elder Scrolls Online Deluxe Collection: Necrom",
I now also received 3 Necrom entries in The Elder Scrolls Online - App Services:

• Necrom Deluxe Content
• Necrom Preorder Content
• Necrom Update