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Necrom on PS5: Missing Preorder and Deluxe CE Items

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BalticBlues
BalticBlues
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I ordered the "The Elder Scrolls Online Deluxe Collection: Necrom" in March.
As advertised, I received the Collector’s Edition digital items for all previous Chapters.
However, I did not receive any of the preorder and CE digital items for Necrom:

Missing preorder rewards:
  • Sadrith Mora Formal Attire costume
  • Apocryphal Bookwyrm pet
  • ×1 Unfeathered crate
  • ×3 Telvanni Peninsula treasure maps
  • ×2 Experience scrolls (+100% for 1 hour)
Missing CE digital rewards:
  • Hermitage Servitor mount
  • Cipher's Eye Pocket Watcher pet
  • Dark Lady's Headrest memento
  • Knowledge Eater Armor outfit style
  • Leaning / Sitting / Standing Scholar emotes

EDIT: After a few hours, all missing items finally received in the mail.
Thank you!

233269d85f15af50bbf5bea691555de6.jpg
https://www.elderscrollsonline.com/en-us/news/post/63499

Edited by BalticBlues on June 20, 2023 12:55PM
  • LukosCreyden
    LukosCreyden
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    yep. same.
    silly me, thinking that something would go as planned!
    Struggling to find a new class to call home.Please send help.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Thanks! We are looking into this now.
    Gina Bruno
    Principal Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • lillybit
    lillybit
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    Same here too. Thought we normally get a mail with the maps and stuff, so checked when there wasn't one and don't have anything
    PS4 EU
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Could you all confirm you are on PS5 specifically? Also, which country are you in?

    One other thing to try as well is to go to Settings/Users and Accounts/Account/Payments and Subscriptions/Game and App Services and then scroll down to The Elder Scrolls Online, then see what is listed there. Thank you!
    Gina Bruno
    Principal Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • LunaFlora
    LunaFlora
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    ZOS_GinaBruno wrote: »
    Could you all confirm you are on PS5 specifically? Also, which country are you in?

    One other thing to try as well is to go to Settings/Users and Accounts/Account/Payments and Subscriptions/Game and App Services and then scroll down to The Elder Scrolls Online, then see what is listed there. Thank you!

    i am also on ps5 and in the Netherlands.

    Necrom isn't listed there even though i bought it in January. i made an arcanist and can access the new zones though.
    miaow! i'm Luna ( she/her ).

    🌸*throws cherry blossom on you*🌸
    "Eagles advance, traveler! And may the Green watch and keep you."
    🦬🦌🐰
    PlayStation and PC EU.
    LunaLolaBlossom on psn.
    LunaFloraBlossom on pc.
  • LukosCreyden
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    @ZOS_GinaBruno Am on PS5, EU server. UK.

    Seems like everyone I've asked is having the same issue. Not seeing Necrom listed under the settings you mentioned. I am seeing "Magma Zone", with collector's edition, pre-purchase, preorder, upgrade tracking and zone content listed though.
    Struggling to find a new class to call home.Please send help.
  • nbksaske
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    ZOS_GinaBruno wrote: »
    Could you all confirm you are on PS5 specifically? Also, which country are you in?

    One other thing to try as well is to go to Settings/Users and Accounts/Account/Payments and Subscriptions/Game and App Services and then scroll down to The Elder Scrolls Online, then see what is listed there. Thank you!

    Ps5 EU, UK. Purchased necrom deluxe yesterday, checked Game and App Services and the only thing that could be necrom is "Magma upgrade/Magma Zone/Magma PreOrder? Restored licenses aswell, same issue.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Thanks for the info, all. Could we also get your PSN ID? Thank you!
    Gina Bruno
    Principal Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • Mirrrr
    Mirrrr
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    Ps5 eu The Netherlands. Same issue
  • whoohoo94
    whoohoo94
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    Same issue. PS5 EU server, Australia. Preordered the deluxe upgrade. Necrom not listed but have a number of addons named "Magma".
  • BalticBlues
    BalticBlues
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    LunaFlora wrote: »
    Necrom isn't listed there even though i bought it in January. i made an arcanist and can access the new zones though.
    +1, PS5, Germany, PSN: BalticBlues.
    I also see no Necrom entry in App Services - The Elder Scrolls Online.
    However, I can create an Arcanist and enter the new zone.

    Edited by BalticBlues on June 20, 2023 10:27AM
  • nbksaske
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    ZOS_GinaBruno wrote: »
    Thanks for the info, all. Could we also get your PSN ID? Thank you!

    PSN : nbksAske
  • LukosCreyden
    LukosCreyden
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    @ZOS_GinaBruno Lukos_Creyden
    Struggling to find a new class to call home.Please send help.
  • whoohoo94
    whoohoo94
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    ZOS_GinaBruno wrote: »
    Thanks for the info, all. Could we also get your PSN ID? Thank you!

    TheAsh_94
  • LunaFlora
    LunaFlora
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    ZOS_GinaBruno wrote: »
    Thanks for the info, all. Could we also get your PSN ID? Thank you!

    LunaLolaBlossom
    miaow! i'm Luna ( she/her ).

    🌸*throws cherry blossom on you*🌸
    "Eagles advance, traveler! And may the Green watch and keep you."
    🦬🦌🐰
    PlayStation and PC EU.
    LunaLolaBlossom on psn.
    LunaFloraBlossom on pc.
  • seps42
    seps42
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    Seppi42, ps5 na, in us, can enter necrom, create arcanist, got new slot. Also did not get deluxe rewards. Nothing for necrom in app services. Do have magma listings with dates I pre ordered necrom and some with today's date.
    Edited by seps42 on June 20, 2023 10:32AM
  • Lissiexx
    Lissiexx
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    PS5 - same issue :(
    Location-UK
    Edited by Lissiexx on June 20, 2023 10:32AM
    PS5 EU
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Thanks everyone! Appreciate the info and patience here. We're actively investigating this and will let you know if we need anything further.
    Gina Bruno
    Principal Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • MAEK
    MAEK
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    I'm having the same issue, though I didn't even get the collector's edition items from previous years.

    I'm on PS5, EU server, PSN is frogqueen, location is Sweden. I also don't have Necrom listed in the game and app services, but I do have the magma listings.
  • msetten
    msetten
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    I also have the same issue: msetten on PS5.
    But I also got a report from a guild member who is on PS4 who also didn't receive the pre order bonuses.
  • msetten
    msetten
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    The ID of the person on PS4 is AimsTKD.
  • ShIm_ShImMeR
    ShIm_ShImMeR
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    Same issue.

    Platform: PS5
    Location: UK
    ID: shim_shimmer
  • SerafinaWaterstar
    SerafinaWaterstar
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    Same. PS EU on PS5

    Checked and have nothing for Necrom but have:

    Magma Pre-purchase Content
    Start 31/05/2023

    Magma Collector’s Edition
    Start 20/06/2023

    Magma PreOrder
    Start 20/06/2023

    Magma Upgrade Tracking
    Start 31/05/2023

    Magma Zone Content
    Start 31/05/2023

    Can access new character slots & Arcanist (not yet tried to access zone)

    PSN Hallothiel
    Edited by SerafinaWaterstar on June 20, 2023 12:01PM
  • Anne13
    Anne13
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    Same ps5 England
    Psn Moisty-_0
  • LukosCreyden
    LukosCreyden
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    @ZOS_GinaBruno trying to restore licenses ends with a "Can't restore licenses. The Elder Scrolls Online: Necrom."

    Despite this, I can still play an Arcanist and travel to the new zone.
    Struggling to find a new class to call home.Please send help.
  • Jinxxy85
    Jinxxy85
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    My items finally pinged through, but only once I made and started the tutorial on a new character on ps5 EU.
  • BalticBlues
    BalticBlues
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    All missing items finally received in the mail.
    Thank you!
  • redlink1979
    redlink1979
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    BalticBlues wrote: »
    All missing items finally received in the mail.
    Thank you!
    @BalticBlues Did you received all the digital rewards (mount, pet, etc)?
    So it's fixed @ZOS_GinaBruno ?
    "Sweet Mother, sweet Mother, send your child unto me, for the sins of the unworthy must be baptized in blood and fear"
    • Sons of the Night Mother | VforVendetta | Grownups Gaming EU | English Elders [PS][EU] 2500 CP
    • Daggerfall's Mightiest | Eternal Champions | Legacy | Tamriel Melting Pot [PS][NA] 2300 CP
    • SweetTrolls | Spring Rose | Daggerfall Royal Legion | Tinnitus Delux [PC][EU] 2525 CP
    • Bacon Rats | Silverlight Brotherhood | Canis Root Tea Party | Vincula Doloris [PC][NA] 2300 CP
  • LukosCreyden
    LukosCreyden
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    @redlink1979 not for me it ain't

    EDIT: nvm. relogging fixed it.
    Edited by LukosCreyden on June 20, 2023 1:22PM
    Struggling to find a new class to call home.Please send help.
  • BalticBlues
    BalticBlues
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    redlink1979 wrote: »
    @BalticBlues Did you received all the digital rewards (mount, pet, etc)?
    Yes, I received everything.

    Having purchased "The Elder Scrolls Online Deluxe Collection: Necrom",
    I now also received 3 Necrom entries in The Elder Scrolls Online - App Services:
    • Necrom Deluxe Content
    • Necrom Preorder Content
    • Necrom Update

    Edited by BalticBlues on June 20, 2023 1:34PM
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