Get kicked out after one minute of playtime. No error number is given though. Just an error has occured and I should try to login again. (Telenet ISP lol)

so what the hell keeps us from staying online...
if the problem is our provider then why can we login an not stay logged on...?

when it says could not retrieve announcements below it's already a bad sign.

I got Marc from telenet tech support on the phone atm and he says he's aware of the problem and he's looking into it.. Still on the phone with him while he looks into it. I'll post from the moment I know something more

dieter.reubenseb17_ESO wrote: »

I got Marc from telenet tech support on the phone atm and he says he's aware of the problem and he's looking into it.. Still on the phone with him while he looks into it. I'll post from the moment I know something more

Keep us informed about it!

Ja, same problem here.
Unknown error occured - disconnected. Error 200 or 201, bla bla bla, same as mentioned by others.
We've had it (me and husband, one on wifi, other one wired Telenet Fibernet) ever since the beginning but usually it happened once a day and after a few minutes the problem was solved.
But since yesterday, neither of us can log in or remain logged in....

Been doing repairs, reinstalls, cable or wifi, restart complete router etc but to no avail.
Calling Telenet, oh man... that takes ages again... should opt for the home phone instead of cell ...

y Mieken I know but its gonna be our best shot I think.. Spam the telenet tech support with our issues

Maybe your dutch provider uses the same connection tunnel to the eso servers...

Just of the phone, everything seems fine on the provider's end, my hardware, connection etc is okay, they even checked if we fulfil the eso requirements. They assume it is Zenimax server malfunction/delay and urged me to contact them to identify the problem.
They did say if this problem persists they will open a dossier to get the problem solved and delve deeper into their own systems in connection to Zenimax's if needed.

We will see, now to wait for a Zenimax answer I guess.

No more problems here... been online for 1 hour 38 now.

An00n wrote: »

i know telenet is a part of a us company.. maybe its the same for the dutch one

They aren't yet... they were in talks with a US company, but they aren't a part of a US company as of yet...

dalgrimar wrote: »

But if you guys call Telenet, what do you say to them?
Becouse they prolly dont even know what The Elder Scrolls Online is...
I have no clue how to explain this to them tbh.

Probably depends on who answers your call and it seems I was lucky to have a young man who understood online gaming.

I just told him I play ESO, I get disconnected a lot or am unable to log in, getting error 200-201, checked updates, repairs, system resets, router resets etc. and still no luck.

So I asked if they had any knowledge whether or not their system or whatever allowed the use of the Zenimax server or if there had been problems or something.
Basically I asked if they could confirm whether the problem could be on their/my side or not.

It all goes from there, they test stuff, ask you stuff, look up things.

Stabbina wrote: »

I hope I don't disconnect while I'm typing this, but I retried once more about 20 minutes ago, and I'm still in the game.

This is not going to be Molag's best day...

Lol... That's not something they use in the English language but I love it

It seems to be working properly now, for me at least.

What country you are located in

Belgium

Who your internet service provider is

Telenet

Have you added eso.exe, the launcher, and account.elderscrollsonline.com as exceptions to you firewall and antivirus software?

Yes

Have you ensured that the following outbound ports are open:
TCP / UDP Ports 24100 through 24131
TCP / UDP Ports 24500 through 24507
TCP / UDP Ports 49100 through 54000

Yes

Have you already tried running a repair on your launcher?

Yes

ZOS_JasonL wrote: »

Thank you for your patience, everyone. Please be aware that errors can occur for different reasons, and the suggestions provided are common fixes for these error codes. We've created tickets for you so that our Support Team can investigate further to identify the cause of the issue. Thank you again for your patience.

ZOS_TristanK wrote: »

Hi, all. Thank you for keeping this thread updated throughout the day and evening. In order to further investigate this issue, please let us know:

• What country you are located in
• Who your internet service provider is
• Have you added eso.exe, the launcher, and account.elderscrollsonline.com as exceptions to you firewall and antivirus software?
• Have you ensured that the following outbound ports are open:
  TCP / UDP Ports 24100 through 24131
  TCP / UDP Ports 24500 through 24507
  TCP / UDP Ports 49100 through 54000
• Have you already tried running a repair on your launcher?

Thank you for your patience!

Thank you for the response.

1. Belgium

2. Telenet

3. Yes

4. Yes

5. Yes

I can login now but that does not take away the fact that I lost time yesterday and I am curious what do you have to say about that? Just a "sorry" is not very leveling the fact I couldn't log in for more than 4 hours before I gave up and went to bed.

Thank you.