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Are there unwritten rules or am I blind?

Tornaad
Tornaad
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To be clear, I am not trying to condemn or question the actions of anyone at Zos. I am just trying to make sure I can properly follow the rules. And I have been confused about a few things for a while so I thought I would just ask.
Whenever someone revives an old thread it quickly gets closed down and then moderators will often reference the community rules for why they should not do that and should open new threads instead. However, they also encourage you to use existing threads instead of starting new topics. Yet, when I review the community rules I do not see anything about either of those topics.
https://forums.elderscrollsonline.com/en/discussion/60843/
Maybe I am just blind. I can accept that.
But if it is in there (or not) then either way, at what point does a thread become too old, (assuming it is a directly related subject)?
And if those are not in the rules, then what other unwritten rules are there which I should know about?

These are all honest and sincere questions. I hope I am not violating any unwritten rules by asking about this. And if I am, please direct me to where and/or how I can get answers to my questions.
Edited by ZOS_Suserial on July 27, 2022 7:30PM
  • Destai
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    We've asked @ZOS_Kevin before about thread necroing and how in most cases, it's people saying something older is still an issue or something fun like "show off your vampire". Of course we get the copy-paste answer from mods, saying "in most cases it's best to create a new thread" and there doesn't seem to be any discretion applied to things that are verifiably a case where necroing should be allowed. It's also inconsistent with the practice consolidating feedback on things like U35 and Overland difficulty.

    If it's such a big deal, then auto-close all threads and be done with it.
    Edited by Destai on July 27, 2022 7:08PM
  • Tornaad
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    Destai wrote: »
    We've asked @ZOS_Kevin before about thread necroing and how in most cases, it's people saying something older is still an issue or something fun like "show off your vampire". Of course we get the copy-paste answer from mods, saying "in most cases it's best to create a new thread" and there doesn't seem to be any discretion applied to things that are verifiably a case where necroing should be allowed. It's also inconsistent with the practice consolidating feedback on things like U35 and Overland difficulty.

    If it's such a big deal, then auto-close all threads and be done with it.

    That really doesn't help.
    Thank you for the effort though.
  • alanmatillab16_ESO
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    Reviving an old thread = bad.
    Creating a new thread when there are already threads about the subject on the first couple of pages = Bad (for example, there are plenty of players that should have asked themselves if another thread crying about Update 35 was neccessary when there are already existing threads.

    Both of the above are reasons why there is a pinned thread regarding overland difficulty for example.
  • woufff
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    Good question, short answer would be "it depends" :)

    I think this is different from case to case, some threads like guild adds and also guides will probably not be closed, even when old and some other will be.

    Only ZOS moderation team knows the answers of course, I am just guessing B)
    PC/EU&NA - Redguard Nightblade - Grand Master Crafter - Explorer of Tamriel & Skyrim - Playing Starfield (and awaiting TES VI ^^)
  • Tornaad
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    Reviving an old thread = bad.
    Creating a new thread when there are already threads about the subject on the first couple of pages = Bad (for example, there are plenty of players that should have asked themselves if another thread crying about Update 35 was neccessary when there are already existing threads.

    Both of the above are reasons why there is a pinned thread regarding overland difficulty for example.

    I have already gathered those unwritten rules. Are there any other unwritten rules? What constitutes an old thread?
  • Destai
    Destai
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    Zuboko wrote: »
    Destai wrote: »
    We've asked @ZOS_Kevin before about thread necroing and how in most cases, it's people saying something older is still an issue or something fun like "show off your vampire". Of course we get the copy-paste answer from mods, saying "in most cases it's best to create a new thread" and there doesn't seem to be any discretion applied to things that are verifiably a case where necroing should be allowed. It's also inconsistent with the practice consolidating feedback on things like U35 and Overland difficulty.

    If it's such a big deal, then auto-close all threads and be done with it.

    That really doesn't help.
    Thank you for the effort though.

    Sorry, it's up to the admins to explain it at this point. Kevin explained it somewhat in that thread I linked, but again, there's definitely some inconsistencies in how we're handled here. You can always write him and see what his response is.
  • spartaxoxo
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    ZOS_Kevin wrote: »
    Currently, we are not specifically going through and closing threads by a certain date. Hence the thought behind an auto-close function. Rather, closing a thread currently depends on the thread topic's benefit to the community and the time between activity, when determining if it should be closed. (There are exceptions to this and are addressed individually.) But for a rough estimate number, about a year of inactivity would warrant a thread to be closed. Again, we want to stress that this is not a strict rule, as many of these situations could change depending on context of the conversation.

    From last time this was discussed.
    Edited by spartaxoxo on July 27, 2022 7:25PM
  • TheGreatBlackBear
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    Lol. I'll put my hand up and accept responsibility for the necro. I ofren get caught up in reading old threads that I forget they're old and I just respond. 🙈
  • Tornaad
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    spartaxoxo wrote: »
    ZOS_Kevin wrote: »
    Currently, we are not specifically going through and closing threads by a certain date. Hence the thought behind an auto-close function. Rather, closing a thread currently depends on the thread topic's benefit to the community and the time between activity, when determining if it should be closed. (There are exceptions to this and are addressed individually.) But for a rough estimate number, about a year of inactivity would warrant a thread to be closed. Again, we want to stress that this is not a strict rule, as many of these situations could change depending on context of the conversation.

    From last time this was discussed.

    At least that is an answer to one of the questions. A year is a good rule of thumb. I still have more.
    One of the reasons I am concerned about this is that I have several autistic friends and I know that they do not do well with unwritten rules, and I would love for places like the ESO forums to become more friendly to my autistic friends.
  • spartaxoxo
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    I think the reason it's unwritten is because they haven't committed to a particular timeline fully yet, guidelines to which threads get to stay and which don't, etc. It's an excellent point you've raised though. Perhaps @ZOS_Kevin could add that post to the coc?
  • Tornaad
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    spartaxoxo wrote: »
    I think the reason it's unwritten is because they haven't committed to a particular timeline fully yet, guidelines to which threads get to stay and which don't, etc. It's an excellent point you've raised though. Perhaps @ZOS_Kevin could add that post to the coc?

    I hope so.
  • Destai
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    Zuboko wrote: »
    spartaxoxo wrote: »
    ZOS_Kevin wrote: »
    Currently, we are not specifically going through and closing threads by a certain date. Hence the thought behind an auto-close function. Rather, closing a thread currently depends on the thread topic's benefit to the community and the time between activity, when determining if it should be closed. (There are exceptions to this and are addressed individually.) But for a rough estimate number, about a year of inactivity would warrant a thread to be closed. Again, we want to stress that this is not a strict rule, as many of these situations could change depending on context of the conversation.

    From last time this was discussed.

    At least that is an answer to one of the questions. A year is a good rule of thumb. I still have more.
    One of the reasons I am concerned about this is that I have several autistic friends and I know that they do not do well with unwritten rules, and I would love for places like the ESO forums to become more friendly to my autistic friends.

    Well as for unwritten rules, it's hard to say. You'd have to look at the many threads that are closed, moved, etc. and see if it aligns cleanly with the rules given to us. In my time here, how many rules subjectively interpreted - like baiting or bashing - seems pretty arbitrary. Like if a release is particularly contentious - like Greymoor was - there'll be a lot of threads that are curtailed or outright suppressed. I'm sure it's some internal drive or initiative driving that, but it does happen and sometimes rather aggressively.

    If your autistic friends are sensitive to criticism and need very clear rules on how to speak, I don't think their experience here will be positive. Personally, I'd suggest writing @ZOS_Kevin as he's the manager and convey your concerns around to the appropriate channels.
  • Tornaad
    Tornaad
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    spartaxoxo wrote: »
    I think the reason it's unwritten is because they haven't committed to a particular timeline fully yet, guidelines to which threads get to stay and which don't, etc. It's an excellent point you've raised though. Perhaps @ZOS_Kevin could add that post to the coc?

    I hope so.
    Destai wrote: »
    Zuboko wrote: »
    spartaxoxo wrote: »
    ZOS_Kevin wrote: »
    Currently, we are not specifically going through and closing threads by a certain date. Hence the thought behind an auto-close function. Rather, closing a thread currently depends on the thread topic's benefit to the community and the time between activity, when determining if it should be closed. (There are exceptions to this and are addressed individually.) But for a rough estimate number, about a year of inactivity would warrant a thread to be closed. Again, we want to stress that this is not a strict rule, as many of these situations could change depending on context of the conversation.

    From last time this was discussed.

    At least that is an answer to one of the questions. A year is a good rule of thumb. I still have more.
    One of the reasons I am concerned about this is that I have several autistic friends and I know that they do not do well with unwritten rules, and I would love for places like the ESO forums to become more friendly to my autistic friends.

    Well as for unwritten rules, it's hard to say. You'd have to look at the many threads that are closed, moved, etc. and see if it aligns cleanly with the rules given to us. In my time here, how many rules subjectively interpreted - like baiting or bashing - seems pretty arbitrary. Like if a release is particularly contentious - like Greymoor was - there'll be a lot of threads that are curtailed or outright suppressed. I'm sure it's some internal drive or initiative driving that, but it does happen and sometimes rather aggressively.

    If your autistic friends are sensitive to criticism and need very clear rules on how to speak, I don't think their experience here will be positive. Personally, I'd suggest writing @ZOS_Kevin as he's the manager and convey your concerns around to the appropriate channels.

    A sensitivity to criticism is nothing that can be reasonably accommodated. The thing I am concerned about is the understandable confusion over unwritten rules and their sensitivity to that kind of thing.
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Hey All, just wanted to chime in here. First, thank you @Zuboko for asking the questions. Always happy to clear things up, especially because this is a nuanced topic.

    Also, thanks to everyone who assisted in helping to answer the question.

    Alright, so we'll answer this the best we can. And if there are any questions or added feedback, happy to take those as well to help make this stance more clear. This is to build on the comment @spartaxoxo posted from the last time we chatted about this.

    So to actually address the questions, commenting in a necro thread is generally frowned upon. This is mostly because often times, threads that come up after a year of inactivity have outdated information. We don't want information resurfacing that may be out of date. That can confuse players and also have us chasing things that may no longer exist. For example, let's say there is a two year untouched old thread about the balance of a dungeon boss. Going into the thread and noting the current balance doesn't make sense there. You are better off making a new thread.

    However, context matters here. Things like a housing thread you may come across 4 years later can still holds relevancy. And if your comment is related to the OP's content, then you should be good. I will note, this is more for evergreen content that tends to stay consistent. So for example, let's say there is a four year old untouched thread about a housing set up. You happened to like how the living room was set up. Even though starting a new thread and referencing the old on in your post makes sense, asking in the existing thread still is relevant. The OP of that thread could still be around and answer your question.

    As stated previously, there are exceptions to everything and we can chat those out individually.

    With all that said, here are some rules to follow if the question comes up around a necro thread.
    • You can always reach out if there is a thread you are curious about.
    • Rule of thumb, if the last activity in a thread is older than a year, take a look and consider if you need to resurrect that thread. Ideally, we would like you to just start a new thread. However as stated previously, there are exceptions to everything. If you are still on the fence, it's probably better to start a new thread and reference the older thread in your post.
    • If you do comment in a necro thread and a moderator closes it, please don't take offense. They are doing their job in closing down the necro threads. Instead, please message the mod or message me. We can chat about the circumstance and reopen the thread if need be. Remember, this can be a conversation. Some of you have reached out in the past and we have reopened the closed thread.

    Lastly, it was raised that we should add this to community guidelines or have it noted somewhere to make sure this is highlighted. We can work on doing that so there is a written reference point somewhere. We wait to get some additional feedback from everyone here and then go back and talk about how we want to formally write this out, incorporating feedback and your viewpoints.

    This was a long answer, but hopefully helps to address the initial question at hand.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • Tornaad
    Tornaad
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    ZOS_Kevin wrote: »
    Hey All, just wanted to chime in here. First, thank you @Zuboko for asking the questions. Always happy to clear things up, especially because this is a nuanced topic.

    Also, thanks to everyone who assisted in helping to answer the question.

    Alright, so we'll answer this the best we can. And if there are any questions or added feedback, happy to take those as well to help make this stance more clear. This is to build on the comment @spartaxoxo posted from the last time we chatted about this.

    So to actually address the questions, commenting in a necro thread is generally frowned upon. This is mostly because often times, threads that come up after a year of inactivity have outdated information. We don't want information resurfacing that may be out of date. That can confuse players and also have us chasing things that may no longer exist. For example, let's say there is a two year untouched old thread about the balance of a dungeon boss. Going into the thread and noting the current balance doesn't make sense there. You are better off making a new thread.

    However, context matters here. Things like a housing thread you may come across 4 years later can still holds relevancy. And if your comment is related to the OP's content, then you should be good. I will note, this is more for evergreen content that tends to stay consistent. So for example, let's say there is a four year old untouched thread about a housing set up. You happened to like how the living room was set up. Even though starting a new thread and referencing the old on in your post makes sense, asking in the existing thread still is relevant. The OP of that thread could still be around and answer your question.

    As stated previously, there are exceptions to everything and we can chat those out individually.

    With all that said, here are some rules to follow if the question comes up around a necro thread.
    • You can always reach out if there is a thread you are curious about.
    • Rule of thumb, if the last activity in a thread is older than a year, take a look and consider if you need to resurrect that thread. Ideally, we would like you to just start a new thread. However as stated previously, there are exceptions to everything. If you are still on the fence, it's probably better to start a new thread and reference the older thread in your post.
    • If you do comment in a necro thread and a moderator closes it, please don't take offense. They are doing their job in closing down the necro threads. Instead, please message the mod or message me. We can chat about the circumstance and reopen the thread if need be. Remember, this can be a conversation. Some of you have reached out in the past and we have reopened the closed thread.

    Lastly, it was raised that we should add this to community guidelines or have it noted somewhere to make sure this is highlighted. We can work on doing that so there is a written reference point somewhere. We wait to get some additional feedback from everyone here and then go back and talk about how we want to formally write this out, incorporating feedback and your viewpoints.

    This was a long answer, but hopefully helps to address the initial question at hand.

    Thank you very much!
  • spartaxoxo
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    I would personally word it as such

    Necroposting: Posting in a thread that is a year or more old should generally be avoided. This is because old threads may contain outdated information, including, but not limited to: old opinions, debates, and/or outdated gameplay information. Rather than posting in a thread that is over a year old, create a new thread that links back to the old thread. In instances where information in the old thread is not out-of-date and does not contain old debates e.g. photo repositories, special exceptions may be made. In order to request a special exception, please note the reason for necroposting in your initial reply. Failure to do so may result in the thread being closed. If you believe an old thread has been closed in errors, contact a moderator or submit an appeal.
    Edited by spartaxoxo on July 27, 2022 8:54PM
  • Tornaad
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    spartaxoxo wrote: »
    I would personally word it as such

    Necroposting: Posting in a thread that is a year or more old should generally be avoided. This is because old threads may contain outdated information, including, but not limited to: old opinions, debates, and/or outdated gameplay information. Rather than posting in a thread that is over a year old, create a new thread that links back to the old thread. In instances where information in the old thread is not out-of-date and does not contain old debates e.g. photo repositories, special exceptions may be made. In order to request a special exception, please note the reason for necroposting in your initial reply. Failure to do so may result in the thread being closed. If you believe an old thread has been closed in errors, contact a moderator or submit an appeal.

    I love it.
  • Erissime
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    Extract from personal inbox on a similar matter, answered by zos moderator:

    kmdxxxfko3s4.png
  • Destai
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    ZOS_Kevin wrote: »
    Hey All, just wanted to chime in here. First, thank you @Zuboko for asking the questions. Always happy to clear things up, especially because this is a nuanced topic.

    Also, thanks to everyone who assisted in helping to answer the question.

    Alright, so we'll answer this the best we can. And if there are any questions or added feedback, happy to take those as well to help make this stance more clear. This is to build on the comment @spartaxoxo posted from the last time we chatted about this.

    So to actually address the questions, commenting in a necro thread is generally frowned upon. This is mostly because often times, threads that come up after a year of inactivity have outdated information. We don't want information resurfacing that may be out of date. That can confuse players and also have us chasing things that may no longer exist. For example, let's say there is a two year untouched old thread about the balance of a dungeon boss. Going into the thread and noting the current balance doesn't make sense there. You are better off making a new thread.

    However, context matters here. Things like a housing thread you may come across 4 years later can still holds relevancy. And if your comment is related to the OP's content, then you should be good. I will note, this is more for evergreen content that tends to stay consistent. So for example, let's say there is a four year old untouched thread about a housing set up. You happened to like how the living room was set up. Even though starting a new thread and referencing the old on in your post makes sense, asking in the existing thread still is relevant. The OP of that thread could still be around and answer your question.

    As stated previously, there are exceptions to everything and we can chat those out individually.

    With all that said, here are some rules to follow if the question comes up around a necro thread.
    • You can always reach out if there is a thread you are curious about.
    • Rule of thumb, if the last activity in a thread is older than a year, take a look and consider if you need to resurrect that thread. Ideally, we would like you to just start a new thread. However as stated previously, there are exceptions to everything. If you are still on the fence, it's probably better to start a new thread and reference the older thread in your post.
    • If you do comment in a necro thread and a moderator closes it, please don't take offense. They are doing their job in closing down the necro threads. Instead, please message the mod or message me. We can chat about the circumstance and reopen the thread if need be. Remember, this can be a conversation. Some of you have reached out in the past and we have reopened the closed thread.

    Lastly, it was raised that we should add this to community guidelines or have it noted somewhere to make sure this is highlighted. We can work on doing that so there is a written reference point somewhere. We wait to get some additional feedback from everyone here and then go back and talk about how we want to formally write this out, incorporating feedback and your viewpoints.

    This was a long answer, but hopefully helps to address the initial question at hand.

    Good response Kevin, thanks for the articulation. Maybe it's best to auto-close threads after a period of inactivity, and if people need to post in that thread, they can then appeal. Otherwise, there's just too much grey area and needless back-and-forth.
    Edited by Destai on July 27, 2022 9:33PM
  • The_Lex
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    ZOS_Kevin wrote: »
    This is mostly because often times, threads that come up after a year of inactivity have outdated information. We don't want information resurfacing that may be out of date. That can confuse players and also have us chasing things that may no longer exist.

    Seriously? We have practically a new game every three months, much less a year.
    Edited by The_Lex on August 1, 2022 3:45PM
  • FlopsyPrince
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    ZOS_Kevin wrote: »
    This was a long answer, but hopefully helps to address the initial question at hand.

    I have had both new threads on an old topic closed because "they were already in another thread" (one that would fit the necro definition) and had replies to an old thread get the thread closed off when the situation had not changed at all.

    Hopefully the mods can investigate a bit deeper and make sure the base information really has changed, which is often not true.

    PC
    PS4/PS5
  • FlopsyPrince
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    The_Lex wrote: »
    ZOS_Kevin wrote: »
    This is mostly because often times, threads that come up after a year of inactivity have outdated information. We don't want information resurfacing that may be out of date. That can confuse players and also have us chasing things that may no longer exist.

    Seriously. We have practically a new game every three months, much less a year.

    Except for many longstanding bugs and concerns.
    PC
    PS4/PS5
  • Destai
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    ZOS_Kevin wrote: »
    This was a long answer, but hopefully helps to address the initial question at hand.

    I have had both new threads on an old topic closed because "they were already in another thread" (one that would fit the necro definition) and had replies to an old thread get the thread closed off when the situation had not changed at all.

    Hopefully the mods can investigate a bit deeper and make sure the base information really has changed, which is often not true.

    @ZOS_Kevin I think this is the core issue that many of us find frustrating. We can't post on topics with existing threads, we can't necro old threads even with screenshots/examples as to why something is an issue. We need more discretion from mods, not another unwritten process asking for threads to be reopened that shouldn't have been closed to begin with. I'm happy you recognize some topics are evergreen, but I feel this is the perspective being overlooked.
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Hi All, thank you for the additional context to some of the examples you have come across. We'll have a chat internally and see if there is a better way to handle these based on the feedback presented. We'll note that there will still be situations in which conversations need to be had, but the goal will be to reduce the friction within the process. We'll also work on getting something more official written to make the process clear.

    Thanks again, @Zuboko for raising the question.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • Tornaad
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    ZOS_Kevin wrote: »
    Hi All, thank you for the additional context to some of the examples you have come across. We'll have a chat internally and see if there is a better way to handle these based on the feedback presented. We'll note that there will still be situations in which conversations need to be had, but the goal will be to reduce the friction within the process. We'll also work on getting something more official written to make the process clear.

    Thanks again, @Zuboko for raising the question.

    Thank you so very much!
  • LikiLoki
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    Since the game is constantly receiving updates and fixes, topics related to mechanics and bugs may not be relevant. On the other hand, I was very surprised when they closed the topic raised from below, which concerned a problem that had not been fixed, which had been relevant for many years. What does this mean, if not the suspicion that someone is trying to hide the timing? A new topic on the same issue indirectly indicates that the problem has arisen only now. Another thing that has happened in recent days: a player has indicated on this forum proof of an illegal complete ban of his friend, due to the fact that his friend can no longer prove anything, he is ignored. The theme disappeared after a day, like a mirage. By the way, my reactions to the account earned in this topic have also disappeared. In any other place, you will be asked not to open a new topic on the same issue, here everything is the opposite.
  • keto3000
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    ZOS_Kevin wrote: »
    Hi All, thank you for the additional context to some of the examples you have come across. We'll have a chat internally and see if there is a better way to handle these based on the feedback presented. We'll note that there will still be situations in which conversations need to be had, but the goal will be to reduce the friction within the process. We'll also work on getting something more official written to make the process clear.

    Thanks again, @Zuboko for raising the question.

    I am strongly in favor of ZOS closing threads after a certain period of time. IMO, if a thread isn't closed, then it's open.

    If we (forum community + ZOS) don't want necroing threads, then close them. Thats a lot less ambiguous for all of us.

    I use Reddit alot and I feel that they do great housekeeping on their threads. If I go to an old thread ( and there are many!) and comment, I either get a good response from another community member or I don't.

    If I accidentally attempt to comment on closed thread ( sometimes on mobile), I get a pop-up that says its closed.

    SIMPLE! Cheers, keto B)
    “The point of power is always in the present moment.”

    ― Louise L. Hay
  • ellmarie
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    Well that was insightful! Glad you asked the question. I guess an old timer like me, forums that I usually belonged to hated to have so many new threads, so I always brought up old ones in a search. I never knew they = bad. So now I know.
    Xbox X- NA
  • Destai
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    ZOS_Kevin wrote: »
    Hi All, thank you for the additional context to some of the examples you have come across. We'll have a chat internally and see if there is a better way to handle these based on the feedback presented. We'll note that there will still be situations in which conversations need to be had, but the goal will be to reduce the friction within the process. We'll also work on getting something more official written to make the process clear.

    Thanks again, @Zuboko for raising the question.

    Here we go. Here's a perfect example of an evergreen thread. Correct me if I'm wrong, but there's not been a new class released since Elsweyr. So are we supposed to create yet another "new class thread" or focus our discussion on older but still pertinent threads?

    This is the kind of discretion we're asking for. Hopefully you can impart some training here, and while you're at it, can you please reopen that thread? Thanks! @ZOS_Kevin
    Edited by Destai on August 4, 2022 8:36PM
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    @Destai I see your point raised here. I will check in with the team, but I'm willing to bet it's because of how the thread was framed. It started in 2020 and was framed regarding a potential new class for 2021, which did not happen. I do think it's fair to start a new thread for those who want to speculate a potential new class in general.

    Also just want to note that one of the recent comments was from a user who did make an updated thread in June of this year on the new class topic.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
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