I had 9/12 tickets on Friday, used my cake, and it took away 2 tickets and left me with 7/12 tickets. Something is defiantly wrong with the event tickets.

Tyralbin wrote: »

Jaimeh wrote: »

Tyralbin wrote: »

Good news guys.

First, customer service is aware of situation so if you send in a ticket you should get a quick reply (Thanks guys).

Next, I got my tickets to work today.

Here's how -

1. Cancelled previous days cake bonus (open character sheet and right click bonus).
2. Traveled to area I knew (asked friend where he got tickets) which for me was Vvardenfell.

I have a feeling that one of the 2 above maybe what is causing some of us issues.

Either zone related or bonus related.

Thanks for the update! I also submitted a ticket and hope they can help. Did they return your lost tickets?

You're welcome.

Not got tickets as of yet will update once I get them

I don't know if it is location related or not but for the sake of accumulating data, when I didn't get my tickets on the first try I was on the Daggerfall docks. By the time I noticed I hadn't received the tickets I was in one of my houses and the retry awarded the tickets.

Edit: I should add that yesterday it worked first try in that same house and today it worked in Mournhold.

theskymoves wrote: »

Per my contact with support (opened a ticket right away), there is a 20 hour cooldown on event tickets. That's also not relevant in my case, as the tickets from yesterday (4/7) were between 10 and 10:30 AM, and today's (4/8) incident was at approx. 10:30 AM.

There is both a daily reset AND a 20 hour cooldown? Why?

I got my answer from CS.
Looks like I probably will not be getting any tickets this event.
This has to go to the devs now as a bug report.
Between time in CS and now a new ticket to devs the event will most likely be over before resolution.
VERY disappointed.
I don't blame the CS employees. They have always been awesome. Their SOPs need to be fixed.

"Unfortunately, due to tool limit ions, we here at Customer Support are unable to assist in this issue. We apologize for any inconvenience, but we highly suggest you submit any information to our developers to look into."

Then it goes on telling me how to start a brand new ticket to the developers.
The typo is theirs, not mine. I copy and pasted.

I totally understand to lack of tools situation...TOTALLY. As well as lack of access. I have been in that situation many times myself.....I did CS for over 25 years.

Here's what bugs me.
Why didn't they internally shoot the issue over to the devs themselves. Turns out it is a bug after all.
- Then tell me they couldn't do anything, but the devs are aware of my problem.
- Then tell me the devs needed to hear from me and here's how to submit the needed info in a new ticket to the devs.
- Then not leave me hanging with an "oops, sorry can't help, try these people, bye bye!"

Now that it goes into the dev queue it appears time will kill my chances of getting tickets.
I am sure their queue long.
They are trying to fix the bugs introduced in 33.
They are getting the kinks worked out for the next chapter.
Those people are busy!
Everything takes time.

Gotta say it.....this really is a bummer.

davidtk wrote: »

Interesting thing happened, Wife's support ticket continue to some other support team. And person who checked her account saw 10/12 tickets... BUT she had only 3/12 tickets in the game. So i am curious when and how she gets missing tickets.
So how can support see more tickets than game itself showing?

Did she by any chance have 10 in previous days and then bought something?

No issues for me at all on console, maybe an add on causing?

Please @ZOS_Kevin @ZOS_Bill
Can someone look for quicker response? 220409-001950 Thank you.

I have not been able to get tickets today - before or after the patch.

Jaimeh wrote: »

Tyralbin wrote: »

Good news guys.

First, customer service is aware of situation so if you send in a ticket you should get a quick reply (Thanks guys).

Next, I got my tickets to work today.

Here's how -

1. Cancelled previous days cake bonus (open character sheet and right click bonus).
2. Traveled to area I knew (asked friend where he got tickets) which for me was Vvardenfell.

I have a feeling that one of the 2 above maybe what is causing some of us issues.

Either zone related or bonus related.

Thanks for the update! I also submitted a ticket and hope they can help. Did they return your lost tickets?

Ok, here is what has happened.

They did investigate the problem and found that I hadn't received the tickets.

Due to tool limitations they cannot add events tickets to the game.

I was credited 750 crowns to compensate so I can get the tickets from the crown store.

If you are having issues guys send a ticket with as much info as possible.

Times you tried to get the event tickets; the character name trying to collect them and where you where when trying.

@ZOS_GinaBruno Can you please pass on my thanks to all the CS team that dealt with my issue.

@ZOS_GinaBruno can someone please look at support ticket 220409-001950 and explain customer support, that 250 crowns for missing 3 tickets is not enough? Thank you.

I sometimes think that support don't read whole communication when one ticket doing milions of ppl.
So we answered that 250 crown ≠ 3 event tickets. Aaaand escalated to the specialized team.
Ok we waiting for another nonsence reaction from support. But i really hope for someone who will at first read whole communiaction and for second he will complete this. And yes I am angry because they just escalating this support ticket over whole customer support when was enough just add 3 tickets to account at start of loooong communication.
Wife describe problem completely.

They finaly replied after several automatic escalating to whole CS...
They have some issues with tools so they added missing 500 crows for last tickets so. Wife's problem resolved but after looong time.