Account reset to about 2 weeks ago

OSUBucks1967 · March 2022

Arunei wrote: »

@ZOS_GinaBruno @ZOS_Kevin
I know you guys are busy and constantly get pinged over everything under the sun, but this is a serious issue affecting numerous people. There really needs to be an official announcement about this. Remember that communication thing we keep bringing up?

And I meant to thank you for trying to loop in these ZOS folks, I really do appreciate it. I am very new to ESO and just want things to work like they are supposed to and get back to playing. Loosing weeks of playing time, 111 CP levels, plus all the in game progress and gear I acquired over the last few weeks is no small matter to me.

ZOS_Kevin · March 2022

Hi All, thanks for looping us into this. We are going to touchbase with some of our teams and follow up with any additional new information.

BahometZ · March 2022

ZOS_Kevin wrote: »

Hi All, thanks for looping us into this. We are going to touchbase with some of our teams and follow up with any additional new information.

I really appreciate the acknowledgement of our woes and have my fingers crossed for a speedy fix.

I'll endeavour to keep this thread alive in the meantime.

Have received a customer service response similar to the above. Been told to hold off from playing until it's resolved, as anything gained in that time may be lost.

I'm really hoping it's resolved ASAP, because on top everything I've lost, I am now losing daily rewards, endeavours, gold, xp, and anything from all the activities that I would otherwise be doing. This happened while I was still going through whitestrake event boxes, so I'll likely miss out on a bunch of those that won't appear with the rewards of the worthy once the mailbox is emptied. I'm also in several raid teams that I'm missing days on. There's a good chance we'd be getting Godslayer this weekend so that'll be heartbreaking.

This game...

Miniminotaur138 · March 2022

I am in the same boat. Its been 4 days now i cannot play and find subs for me for my trials team. I plan to continue to comment until it is fixed. I have lost and am losing so much.

Mayrael · March 2022

Looks at the topic.

I'm going to do some screenshots of my craft bag...

Stanx · March 2022

Mayrael wrote: »

Looks at the topic.

I'm going to do some screenshots of my craft bag...

I agree - this is a pretty scary bug. Game-breaking, even.

Miniminotaur138 · March 2022

The worst part is, i have no idea when it has set me back to. I am missing gold from transactions during that time and i cant even remwber what i was selling or anything. Missing several days of event tickets. I mean its so much stuff I domt believe ill ever get it all back. Daily visits to tidehome for the box gone. Ap from the last 2 days of whitestrakes mayhem. Prize money from a housing contest gone. Beyond frustrating.

Stanx · March 2022

Miniminotaur138 wrote: »

The worst part is, i have no idea when it has set me back to. I am missing gold from transactions during that time and i cant even remwber what i was selling or anything. Missing several days of event tickets. I mean its so much stuff I domt believe ill ever get it all back. Daily visits to tidehome for the box gone. Ap from the last 2 days of whitestrakes mayhem. Prize money from a housing contest gone. Beyond frustrating.

This sounds awful. I'm really sorry and I would be devastated if this happened to me.

Have you submitted a ticket? I'm guessing you have, just haven't seen your reference it. Commenting on here is important so people are aware but you will need a ticket to have the situation "resolved" - whatever that means in this instance.

Miniminotaur138 · March 2022

I have indeed submitted a ticket that was passed on to the development team.

Arunei · March 2022

BahometZ wrote: »

ZOS_Kevin wrote: »

Hi All, thanks for looping us into this. We are going to touchbase with some of our teams and follow up with any additional new information.

I really appreciate the acknowledgement of our woes and have my fingers crossed for a speedy fix.

I'll endeavour to keep this thread alive in the meantime.

Have received a customer service response similar to the above. Been told to hold off from playing until it's resolved, as anything gained in that time may be lost.

I'm really hoping it's resolved ASAP, because on top everything I've lost, I am now losing daily rewards, endeavours, gold, xp, and anything from all the activities that I would otherwise be doing. This happened while I was still going through whitestrake event boxes, so I'll likely miss out on a bunch of those that won't appear with the rewards of the worthy once the mailbox is emptied. I'm also in several raid teams that I'm missing days on. There's a good chance we'd be getting Godslayer this weekend so that'll be heartbreaking.

This game...

Miniminotaur138 wrote: »

The worst part is, i have no idea when it has set me back to. I am missing gold from transactions during that time and i cant even remwber what i was selling or anything. Missing several days of event tickets. I mean its so much stuff I domt believe ill ever get it all back. Daily visits to tidehome for the box gone. Ap from the last 2 days of whitestrakes mayhem. Prize money from a housing contest gone. Beyond frustrating.

Normally people losing stuff like this due to a login issue like a day of maintenance that goes several hours over it would be a 'tough luck' situation, but I think in this case it's only fair that ZOS find a way to compensate people who are losing stuff. At the very least go in and credit you guys the items from daily login and a way to give you the Endeavors you've missed.

Miniminotaur138 · March 2022

Yes I can get the gold again, not a big deal. The login rewards, last several days of event tickets, endevors, and hirelings at the very least. My only hope is when i was discussing this with the rep, their record indicates i had more cp than what was showing, so there is still a chance what i am missing is still on their end, just not mine if that makes sense.

OSUBucks1967 · March 2022

For me the most frustrating thing about this whole situation is the lack of open and honest communication. Sure it has been acknowledged that there is an issue and it is being worked on but there haven’t been any details (that I have seen and I could have missed) as to what and why it happened and what is being done to rectify the issue. I mean this event that happened to a bunch of random people just didn’t up and happen, something was initiated somewhere that went in and set (aka restored) all these random people back to an earlier time, which seems to be in the timeframe of about 2 weeks or so ago. I apologize I am not trying to be mean I guess I am just frustrated about not knowing what is going on and worried that we are going to be told things aren't going to be put back the way we left them before this event happened.

My expectation though would be that my account and all seven (7) of my characters on my account would be reset back to the very last time that I logged off from playing on Monday night February 28, 2022, and just like I left them prior to this event that took place that restored them to 2+ weeks ago.

As far as lost time and daily effort, as others have mentioned none of us have been able to claim our daily reward, which now throws the end of the month claims off, no daily enlightenment accumulation (400k daily), and I know me personally I was leveling my riding skill daily, for which I have now missed 4 days worth, and not to mention the 4-5 CP levels, gold and rewards I was averaging daily while playing.

Thank You!
OSUBucks1967, Xbox NA Server

ESO Ticket# is 220301-002686

Storm27Stars · March 2022

Yup this is all extremely frustrating, especially to anyone with an ESO+ account. We're paying for a service that ZoS are telling us not to use until they figure out what's wrong 🥺.

I'm sure, as with others, this has affected all our characters, so literally can't play.

As well as losing everything else, I've got items being sold in guild traders, that were listed before the issue, and the gold is sitting in my email inbox (until the emails expire) cause I can't add the gold cause it'll disappear next time I log on.

Miniminotaur138 · March 2022

Tomorrow will be 1 week of havinf to deal with this issue. They have to do something. Ive been playing since launch and I have never had anything like this happen. I can accept my items being gone, but I want to progress. My trial team is on the verge of sotn and i don't want to have that achievement reset.

ZOS_GinaBruno · March 2022

Hey everyone,

As Kevin mentioned, this issue is being worked on by the team. We are currently testing a fix for this and if everything passes, we will deploy the fix early next week and also fix any affected characters (which we can confirm is a very small number and only affects Xbox NA). Echoing what our Support Team noted in the ticket, please hold off on playing on any affected characters until we publish a fix. Doing so won't necessarily break anything further, but you are likely to lose any additional progress you've made.

Details are still being worked out but we'll give you an update as soon as everything is locked in; we should have more information on Monday.

Ilumia · March 2022

Mayrael wrote: »

Looks at the topic.

I'm going to do some screenshots of my craft bag...

I just did that too - getting a bit nervous about these things, but also really grateful for devs following up to fix the issues.
It'd be lovely if they decided to give all daily login rewards and endeavour points to the affected characters - I'd be sad to miss out if this had happened to me, but some kind of compensation would make me feel like they cared

Stanx · March 2022

ZOS_GinaBruno wrote: »

Hey everyone,

As Kevin mentioned, this issue is being worked on by the team. We are currently testing a fix for this and if everything passes, we will deploy the fix early next week and also fix any affected characters (which we can confirm is a very small number and only affects Xbox NA). Echoing what our Support Team noted in the ticket, please hold off on playing on any affected characters until we publish a fix. Doing so won't necessarily break anything further, but you are likely to lose any additional progress you've made.

Details are still being worked out but we'll give you an update as soon as everything is locked in; we should have more information on Monday.

Can you confirm if this will be fixed for players that haven't realised they've been affected or just those who have raised tickets?

Storm27Stars · March 2022

Ilumia wrote: »

Mayrael wrote: »

Looks at the topic.

I'm going to do some screenshots of my craft bag...

I just did that too - getting a bit nervous about these things, but also really grateful for devs following up to fix the issues.
It'd be lovely if they decided to give all daily login rewards and endeavour points to the affected characters - I'd be sad to miss out if this had happened to me, but some kind of compensation would make me feel like they cared

Not too worried about dailies and endeavours personally, but I would like the 1.2m gold back I seem to have had lost, I worked really hard for that and without it I'm almost broke. Plus the AP and the 30-40 CP levels (though unfortunately I can't remember how many I've lost).

If there's only a small amount of peeps affected by not being able to play the game due to the issue then some crowns might be nice 😉.

Miniminotaur138 · March 2022

@Storm27Stars i totally feel that! I lost alot of gold from buying and selling during that time in addition to a huge prize i recieved from a housing contest.

ZOS_GinaBruno · March 2022

Stanx wrote: »

ZOS_GinaBruno wrote: »

Hey everyone,

As Kevin mentioned, this issue is being worked on by the team. We are currently testing a fix for this and if everything passes, we will deploy the fix early next week and also fix any affected characters (which we can confirm is a very small number and only affects Xbox NA). Echoing what our Support Team noted in the ticket, please hold off on playing on any affected characters until we publish a fix. Doing so won't necessarily break anything further, but you are likely to lose any additional progress you've made.

Details are still being worked out but we'll give you an update as soon as everything is locked in; we should have more information on Monday.

Can you confirm if this will be fixed for players that haven't realised they've been affected or just those who have raised tickets?

It’ll be everyone, not just the ones that submitted a ticket.

Miniminotaur138 · March 2022

Hopefully more information will come out today as its been 8 days since ive been able to play.

OSUBucks1967 · March 2022

ZOS_GinaBruno wrote: »

Hey everyone,

As Kevin mentioned, this issue is being worked on by the team. We are currently testing a fix for this and if everything passes, we will deploy the fix early next week and also fix any affected characters (which we can confirm is a very small number and only affects Xbox NA). Echoing what our Support Team noted in the ticket, please hold off on playing on any affected characters until we publish a fix. Doing so won't necessarily break anything further, but you are likely to lose any additional progress you've made.

Details are still being worked out but we'll give you an update as soon as everything is locked in; we should have more information on Monday.

@ZOS_GinaBruno Good afternoon Gina, do you have any updates for us on this issue and when we might be seeing the fix go live to address this issue that has effected a number of us and not allowed us to play ESO for 7-8 days now? Thank You.

ZOS_GinaBruno · March 2022

OSUBucks1967 wrote: »

ZOS_GinaBruno wrote: »

Hey everyone,

As Kevin mentioned, this issue is being worked on by the team. We are currently testing a fix for this and if everything passes, we will deploy the fix early next week and also fix any affected characters (which we can confirm is a very small number and only affects Xbox NA). Echoing what our Support Team noted in the ticket, please hold off on playing on any affected characters until we publish a fix. Doing so won't necessarily break anything further, but you are likely to lose any additional progress you've made.

Details are still being worked out but we'll give you an update as soon as everything is locked in; we should have more information on Monday.

@ZOS_GinaBruno Good afternoon Gina, do you have any updates for us on this issue and when we might be seeing the fix go live to address this issue that has effected a number of us and not allowed us to play ESO for 7-8 days now? Thank You.

We're currently applying a hotfix to ensure nobody else gets affected (no downtime required). Once that's finished, we will figure out the next step of fixing any affected characters, which should happen this week. We'll let you know as soon as a date is locked in, but again, should have that info later today.

mekops_ESO · March 2022

Add-on that outputs all your inventory values to a file incoming.

Sylvermynx · March 2022

mekops_ESO wrote: »

Add-on that outputs all your inventory values to a file incoming.

THAT would be perfect!

BahometZ · March 2022

I am glad they're working on it, and that we'll get a fix this week.

I'm really hoping this fix involves not simply returning what was taken from us, but granting us what we've lost out on in the meantime, endeavours, daily rewards, etc. If the fix is just locking in what we have now that won't be good enough. I have lost all of the many millions of Alliance Points that I made during a double AP event, not to mention gold, transmutes, keys, and also the general inventory chaos that has been inflicted. My bank was well over 400 before this, it is now well under 400, and I don't know everything that has been removed.

If it takes a little longer to resolve the above, then so be it.

ZOS_GinaBruno · March 2022

Update: We have completed our hotfix on the backend to prevent this issue from reoccurring. On Wednesday starting at 6am EDT, we'll take Xbox NA offline for maintenance to fix any character that was affected and they will be restored to their state from February 28. Again, we can assure everyone this only affected a very small number of players and only on Xbox NA. Thanks again for your patience!

BahometZ · March 2022

ZOS_GinaBruno wrote: »

Update: We have completed our hotfix on the backend to prevent this issue from reoccurring. On Wednesday starting at 6am EDT, we'll take Xbox NA offline for maintenance to fix any character that was affected and they will be restored to their state from February 28. Again, we can assure everyone this only affected a very small number of players and only on Xbox NA. Thanks again for your patience!

Awesome, thank you, please give my thanks to the teams who have been working on this.

Storm27Stars · March 2022

While I appreciate that the problem will be fixed on Wednesday, it will be interesting to see what I get back, as I didn't have an issue until Mid-year Mayhem finished, half way through March 1st (after I'd picked up 400k gold for selling a timbercrow).

Here's hoping everyone gets everything back!

Stanx · March 2022

mekops_ESO wrote: »

Add-on that outputs all your inventory values to a file incoming.

Sounds useful but I would prefer a fix that would also work for the affected platform (Xbox).

I'm on Xbox EU and have begun frantically checking my inventory, CP, bank etc. every day for fear of this bug.