@ZOS_GinaBruno @ZOS_Kevin
I know you guys are busy and constantly get pinged over everything under the sun, but this is a serious issue affecting numerous people. There really needs to be an official announcement about this. Remember that communication thing we keep bringing up?
Hi All, thanks for looping us into this. We are going to touchbase with some of our teams and follow up with any additional new information.
Miniminotaur138 wrote: »The worst part is, i have no idea when it has set me back to. I am missing gold from transactions during that time and i cant even remwber what i was selling or anything. Missing several days of event tickets. I mean its so much stuff I domt believe ill ever get it all back. Daily visits to tidehome for the box gone. Ap from the last 2 days of whitestrakes mayhem. Prize money from a housing contest gone. Beyond frustrating.
Hi All, thanks for looping us into this. We are going to touchbase with some of our teams and follow up with any additional new information.
I really appreciate the acknowledgement of our woes and have my fingers crossed for a speedy fix.
I'll endeavour to keep this thread alive in the meantime.
Have received a customer service response similar to the above. Been told to hold off from playing until it's resolved, as anything gained in that time may be lost.
I'm really hoping it's resolved ASAP, because on top everything I've lost, I am now losing daily rewards, endeavours, gold, xp, and anything from all the activities that I would otherwise be doing. This happened while I was still going through whitestrake event boxes, so I'll likely miss out on a bunch of those that won't appear with the rewards of the worthy once the mailbox is emptied. I'm also in several raid teams that I'm missing days on. There's a good chance we'd be getting Godslayer this weekend so that'll be heartbreaking.
This game...
Normally people losing stuff like this due to a login issue like a day of maintenance that goes several hours over it would be a 'tough luck' situation, but I think in this case it's only fair that ZOS find a way to compensate people who are losing stuff. At the very least go in and credit you guys the items from daily login and a way to give you the Endeavors you've missed.Miniminotaur138 wrote: »The worst part is, i have no idea when it has set me back to. I am missing gold from transactions during that time and i cant even remwber what i was selling or anything. Missing several days of event tickets. I mean its so much stuff I domt believe ill ever get it all back. Daily visits to tidehome for the box gone. Ap from the last 2 days of whitestrakes mayhem. Prize money from a housing contest gone. Beyond frustrating.
Looks at the topic.
I'm going to do some screenshots of my craft bag...
ZOS_GinaBruno wrote: »Hey everyone,
As Kevin mentioned, this issue is being worked on by the team. We are currently testing a fix for this and if everything passes, we will deploy the fix early next week and also fix any affected characters (which we can confirm is a very small number and only affects Xbox NA). Echoing what our Support Team noted in the ticket, please hold off on playing on any affected characters until we publish a fix. Doing so won't necessarily break anything further, but you are likely to lose any additional progress you've made.
Details are still being worked out but we'll give you an update as soon as everything is locked in; we should have more information on Monday.
Looks at the topic.
I'm going to do some screenshots of my craft bag...
I just did that too - getting a bit nervous about these things, but also really grateful for devs following up to fix the issues.
It'd be lovely if they decided to give all daily login rewards and endeavour points to the affected characters - I'd be sad to miss out if this had happened to me, but some kind of compensation would make me feel like they cared
ZOS_GinaBruno wrote: »Hey everyone,
As Kevin mentioned, this issue is being worked on by the team. We are currently testing a fix for this and if everything passes, we will deploy the fix early next week and also fix any affected characters (which we can confirm is a very small number and only affects Xbox NA). Echoing what our Support Team noted in the ticket, please hold off on playing on any affected characters until we publish a fix. Doing so won't necessarily break anything further, but you are likely to lose any additional progress you've made.
Details are still being worked out but we'll give you an update as soon as everything is locked in; we should have more information on Monday.
Can you confirm if this will be fixed for players that haven't realised they've been affected or just those who have raised tickets?
ZOS_GinaBruno wrote: »Hey everyone,
As Kevin mentioned, this issue is being worked on by the team. We are currently testing a fix for this and if everything passes, we will deploy the fix early next week and also fix any affected characters (which we can confirm is a very small number and only affects Xbox NA). Echoing what our Support Team noted in the ticket, please hold off on playing on any affected characters until we publish a fix. Doing so won't necessarily break anything further, but you are likely to lose any additional progress you've made.
Details are still being worked out but we'll give you an update as soon as everything is locked in; we should have more information on Monday.
OSUBucks1967 wrote: »ZOS_GinaBruno wrote: »Hey everyone,
As Kevin mentioned, this issue is being worked on by the team. We are currently testing a fix for this and if everything passes, we will deploy the fix early next week and also fix any affected characters (which we can confirm is a very small number and only affects Xbox NA). Echoing what our Support Team noted in the ticket, please hold off on playing on any affected characters until we publish a fix. Doing so won't necessarily break anything further, but you are likely to lose any additional progress you've made.
Details are still being worked out but we'll give you an update as soon as everything is locked in; we should have more information on Monday.
@ZOS_GinaBruno Good afternoon Gina, do you have any updates for us on this issue and when we might be seeing the fix go live to address this issue that has effected a number of us and not allowed us to play ESO for 7-8 days now? Thank You.
mekops_ESO wrote: »Add-on that outputs all your inventory values to a file incoming.
ZOS_GinaBruno wrote: »Update: We have completed our hotfix on the backend to prevent this issue from reoccurring. On Wednesday starting at 6am EDT, we'll take Xbox NA offline for maintenance to fix any character that was affected and they will be restored to their state from February 28. Again, we can assure everyone this only affected a very small number of players and only on Xbox NA. Thanks again for your patience!
mekops_ESO wrote: »Add-on that outputs all your inventory values to a file incoming.